Zoho SalesIQ vs Crisp

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Olark

Drift

InteliWISE Live Chat

Compare Zoho SalesIQ and Crisp based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Slack

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LiveAgent

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LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Live chat software to increase sales and improve customer service.
Engage in real time and send targeted messages to your prospects and customers.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Behavior Tracking

Campaign Management

Canned Responses

Chatbot

Chat/Messaging

Code-free Development

Collaboration Tools

Communication Management

Contact Database

Contact Management

Content Creation

Content Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Data Blending

Data Import/Export

Data Visualization

Document Storage

Drag & Drop

Email Management

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Sales/Marketing

For Sales Teams/Organizations

For Websites

Geotargeting

Integration into Third Party Applications

Interaction Tracking

Language Detection

Lead Capture

Lead Qualification

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Natural Language Processing

Performance Metrics

Pre-Configured Bot

Proactive Chat

Query Suggestions

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Screen Sharing

Search/Filter

Single Sign On

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Widgets

Zoho SalesIQ

Web-based

iPhone

iPad

Android

Free

Basic

Professional

Enterprise

Founding Consultant

The ability to connect and manage all my chats from different social media channels in one platfom is awesome!

Consultant

Proactive reach out,, tracking the visitor ,  the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.

Equipped with a comprehensive suite of applications that cater to every business requirement.

Marketing Manager CRM

Hard to customize if you operate in several languages and markets.

There are restrictions on account-level settings and structures.

Not all applications are well-integrated for seamless collaboration.

Zoho Sales IQ Chatbot is poor and does not work.

Its interface is pretty easy to use but it could make better use of color coding to help navigate

Product Manager

The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license.

As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.

Excelent Live chat, Chatbot, Visitor tracking excelent feature.

Owner

You can see what visitors do on your website and you can get in contact with them to bring information or help

Director

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Studio Owner

Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side.

Lastly, some of the user/device data seen during the live visit disappears after the visit.

Next, live chat may mess up the names in CRM for the recognized leads/contacts.

Customer success specialist

The chats integrate with Zoho CRM and I can see the questions they asked on the chat

camera operator

The tool is okay and works better according to our expectations and goals, only it is expensive to use and does have a ticketing system, you will have to purchase zoho desk in case you need to have the ticketing system of which does not integrate currently meaning you have to use it separately from other apps

We catch all the end customer's requirements no matter the hour or day when they make contact.

I use the tool to offer customer support service online since it is faster and easy to implement, comes with call feature that does not need any number connecting hence increasing ROI

It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors.

It can also be connected to my Facebook business page inbox and Instagram DM!

Marketing Ambassador

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window.

It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights.

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline.

It offers great insights into customer behavior and helps me adjust my sales strategies.

It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.

Marketing Analyst

I cannot recommend it as a chat, as I have a small team that is not able to manage chat on the platform.

Manager 

Tracking leads, handling chats manually, using bot is very simple and easy.

I rate the product I rate the team behind.

A bit complicated UX when you have to setup advanced functionality

It gives you a real sense of how your business is visited across the planet.

Business developer

have had some good leads from using the live chat bot

They have improved  a lots and many things are beta versions.

Manager, Product Specialists

So would be great if it automatically does that.

Email. Marketer

You can convert the chat into ticket in n middle of chat itself.

Product manager

Financial Services Manager

We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy.

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

Chat

Visitor Tracking

Setup

Integrations

Bugs and Issues

Pricing

Features

Self-Employed

51-200

501-1000

201-500

Zoho

More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.

Zoho SalesIQ vs Crisp Comparison (2026)

Zoho SalesIQ

Crisp

Overview

Video & Screenshots

Pricing

User reviews

Key features

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