Zoho SalesIQ Pricing, Features, Reviews & Comparison of Alternatives

Zoho SalesIQ

Hassle free live chat re-imagined for business growth

4.46/5 (69 reviews)

Zoho SalesIQ overview

What is Zoho SalesIQ?

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.
www.zoho.eu

Pricing

Starting from
$19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Dutch, French, Italian and 5 other languages, Japanese, Polish, Portuguese, Spanish, Turkish
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Zoho SalesIQ reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.5
  4.1
Peter Fuller

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

Used daily for 1-2 years
Reviewed 2019-07-23
Review Source: Capterra

We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Pros
Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Cons
I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mahbub Ahmad

Zoho SalesIQ is essential for online customer service

Used daily for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

Excellent performance with vey minimum or no issues at all.

Pros
With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Cons
Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sean Rockwell

this is NOT just a chat program

Used daily for 2+ years
Reviewed 2018-02-09
Review Source: Capterra

you close deals.

Pros
so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Cons
The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris Johnson

Zoho Chat

Used daily for 2+ years
Reviewed 2020-01-16
Review Source: Capterra

Seamless chat service for our customer service and sales agents.

Pros
Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Cons
The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Neha Tewari

Best tool for website visitor tracking and live chat

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: GetApp

Pros
It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

Cons
In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Zoho SalesIQ pricing

Starting from
$19/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free: 2 users
Connect with 5000 visitors / month

$19/ month: 3 users
Connect with 100K visitors / month

$59/ month: 5 users
Connect with 250K visitors / month

$129/ month: 10 users
Connect with 1 million visitors / month

Zoho SalesIQ features

API
Email Integration
Real Time Data

Activity Dashboard (241 other apps)
Activity Tracking (177 other apps)
Automatic Notifications (212 other apps)
CRM Integration (142 other apps)
Calendar Management (190 other apps)
Custom Fields (154 other apps)
Customer Database (168 other apps)
Customizable Branding (217 other apps)
Customizable Reporting (175 other apps)
Customizable Templates (188 other apps)
Data Import/Export (192 other apps)
Electronic Payments (149 other apps)
Reminders (194 other apps)
Reporting & Statistics (262 other apps)
Social Media Integration (184 other apps)
Surveys & Feedback (154 other apps)
Third Party Integration (239 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Zoho SalesIQ

Key features of Zoho SalesIQ

  • Website visitor geolocation
  • Visitor footprint tracking
  • Personalized chat
  • Automatic chat translation
  • New vs returning visitors
  • Activity based proactive chats
  • Interactive email campaigns
  • Zoho CRM integration
  • Chat to lead/contact conversion
  • Task assignments
  • Canned responses
  • Customization options
  • Chat departments
  • Real-time coaching
  • Chat monitoring
  • CMS & eCommerce integration
  • Prebuilt reports
  • Google Analytics integration
  • JavaScript APIs
View All Features

Benefits

Reach out proactively to web visitors with offers & discounts and personalize chat sessions by knowing data such as location, if they are a new/ returning visitor, their footprints, time on site, and more.

Manage leads by converting live chats into leads or contacts in Zoho CRM automatically and receiving alerts in Zoho CRM whenever a hot prospect lands on your site.

Use pre-built reports and performance monitoring tools, along with agent/supervisor co-browsing and feedback tools, to track and measure customer engagement.

Integrate with eCommerce and CMS platforms to guide online shoppers, provide them with more product info, share discount coupons and help at checkout point.

Use customization tools to personalize and brand your live chat widget, adding agent head shots, welcome messages, logo, colors, and more.