Zoho SalesIQ Pricing, Features, Reviews & Comparison of Alternatives

Zoho SalesIQ Reviews

Zoho SalesIQ

Hassle free live chat re-imagined for business growth

4.14/5 (7 reviews)
104,111     33,701

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.
www.zoho.com

Zoho SalesIQ Reviews (7)

Latest reviews

 Ok chat platform

I have been using this software for less than 6 months. It is fairly basic and does what you would expect it to do for a low price. There are really no frills for the basic version that we use.

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Reviewed 5th of January by Jill Tilton

 

 Once again they nailed it!

I like salesiq because it allows me to Identify hot, warm, and cold prospects that visit my website and allows me to concentrate on them accordingly. Great live chat!

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Reviewed 5th of December, 2016 by Casey Foreman

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Zoho SalesIQ Pricing

Starting from: $19.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Free: 2 users
Connect with 5000 visitors / month

$19/ month: 3 users
Connect with 100K visitors / month

$59/ month: 5 users
Connect with 250K visitors / month

$129/ month: 10 users
Connect with 1 million visitors / month

View Pricing Plans

Key Features of Zoho SalesIQ

  • Website visitor geolocation
  • Visitor footprint tracking
  • Personalized chat
  • Automatic chat translation
  • New vs returning visitors
  • Activity based proactive chats
  • Interactive email campaigns
  • Zoho CRM integration
  • Chat to lead/contact conversion
  • Task assignments
  • Canned responses
  • Customization options
  • Chat departments
  • Real-time coaching
  • Chat monitoring
  • CMS & eCommerce integration
  • Prebuilt reports
  • Google Analytics integration
  • JavaScript APIs

Zoho SalesIQ Screenshots (4)

Zoho SalesIQ screenshot: SalesIQ - ScreenShot1Zoho SalesIQ screenshot: SalesIQ - ScreenShot2Zoho SalesIQ screenshot: SalesIQ - ScreenShot3Zoho SalesIQ screenshot: SalesIQ - ScreenShot4

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), Dutch, English, French, Italian, Japanese, Polish, Portuguese, Spanish, Turkish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support

Alternatives to Zoho SalesIQ

Benefits

Reach out proactively to web visitors with offers & discounts and personalize chat sessions by knowing data such as location, if they are a new/ returning visitor, their footprints, time on site, and more.

Manage leads by converting live chats into leads or contacts in Zoho CRM automatically and receiving alerts in Zoho CRM whenever a hot prospect lands on your site.

Use pre-built reports and performance monitoring tools, along with agent/supervisor co-browsing and feedback tools, to track and measure customer engagement.

Integrate with eCommerce and CMS platforms to guide online shoppers, provide them with more product info, share discount coupons and help at checkout point.

Use customization tools to personalize and brand your live chat widget, adding agent head shots, welcome messages, logo, colors, and more.

Videos

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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