Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.
You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.
Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.
The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.
Reach out proactively to web visitors with offers & discounts and personalize chat sessions by knowing data such as location, if they are a new/ returning visitor, their footprints, time on site, and more.
Manage leads by converting live chats into leads or contacts in Zoho CRM automatically and receiving alerts in Zoho CRM whenever a hot prospect lands on your site.
Use pre-built reports and performance monitoring tools, along with agent/supervisor co-browsing and feedback tools, to track and measure customer engagement.
Integrate with eCommerce and CMS platforms to guide online shoppers, provide them with more product info, share discount coupons and help at checkout point.
Use customization tools to personalize and brand your live chat widget, adding agent head shots, welcome messages, logo, colors, and more.
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