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Zoho SalesIQ Logo

Discover the future of customer engagement

Last updated: January 2025

Table of Contents

Zoho SalesIQ - 2025 Pricing, Features, Reviews & Alternatives

What is Zoho SalesIQ?

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics software solution for small to large organizations. It helps identify your website visitor needs while improving your sales opportunities and customer support. SalesIQ provides detailed visitor, contact, and company information such as location, site behavior, and new or returning visitors/contacts, which can be used to identify hot prospects and priority customers to proactively engage them in chat at the most optimal time.

Create pre-defined rules and set up "hot prospect" notifications to be sent to agents when visitors complete certain actions on your site. You can also set up automated chat triggers for proactive engagement, route visitors and customers to the right department and agents, make audio calls, and even screen-share for enhanced customer service.

Build your Knowledge Base by creating articles and FAQs that can be shared with prospects and customers.

Automate your conversation flow with chatbots. You can easily build one with or without coding skills using Zobot, SalesIQ’s powerful, low-code bot builder. Use chatbots to initiate conversations, collect contact data, and answer basic queries using the resources from your Knowledge Base. You can also train chatbots to use pre-built responses, equip them with small talk, teach them business terms to use during conversations with customers, and automatically record unanswered questions for you to update your resources with responses.

Zoho SalesIQ integrates with Zoho CRM to access lead and prospect information from both apps. Chat sessions can be automatically converted into contact or lead records in the CRM, and you can assign follow-up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospects return to your site.

This customer engagement app can be used to monitor KPIs around visitor activity and agent performance through pre-built reports and performance-monitoring stats. Lastly, supervisors can use Zoho SalesIQ to monitor agents as they chat to prospects and provide coaching with live feedback.

Benefits of using Zoho SalesIQ

  • A detailed list of your visitors sorted based on the criteria that matter the most to your business.
  • A codeless website chatbot builder that lets you build a fully functional chatbot for your website without writing a single line of code.
  • In-built audio call and screen share features to solve complex queries with ease.
  • Proactive chat triggers to reach out to your customers at the right touchpoint.
  • Instant messaging channels like WhatsApp, Instagram, and Facebook to bring all your customer communication into a single dashboard.
  • Starting from

    10

    /user

    Per month

    Alternatives with better value for money

    Zoho SalesIQ's key features

    Most critical features, based on insights from Zoho SalesIQ users:

    Real-time Consumer-facing Chat
    Mobile Access
    Chat/Messaging
    Alerts/Notifications
    Real-Time Notifications
    Support Ticket Management

    All Zoho SalesIQ features

    Features rating:

    Widgets
    Transfers/Routing
    Transcripts/Chat History
    Reporting/Analytics
    Real-Time Monitoring
    Proactive Chat
    Multi-Channel Communication
    Live Chat
    Customizable Reports
    Customer History
    Customer Experience Management
    Customer Database
    Communication Management
    Access Controls/Permissions
    Activity Tracking
    For Websites
    Customizable Branding
    Multi-Language
    Query Suggestions
    Automated Routing
    Pre-Configured Bot
    Performance Metrics
    Natural Language Processing
    Multi-User Collaboration
    Autoresponders
    Monitoring
    Meeting Management
    Behavior Tracking
    Lead Qualification
    Lead Capture
    Collaboration Tools
    Real-Time Analytics
    Real-Time Chat
    Real-Time Data
    Automated Responses
    Real-Time Reporting
    Reporting & Statistics
    API
    Screen Sharing
    Search/Filter
    Single Sign On
    Social Media Integration
    Surveys & Feedback
    Tagging
    Third-Party Integrations
    Activity Dashboard
    Contact Database
    Contact Management
    Content Creation
    Content Management
    Conversion Tracking
    CRM
    Code-free Development
    Chatbot
    Canned Responses
    Customer Journey Mapping
    Customer Segmentation
    Customer Support
    Customizable Fields
    Campaign Management
    Data Blending
    Data Import/Export
    Data Visualization
    Document Storage
    Drag & Drop
    Email Management
    Engagement Tracking
    Event Triggered Actions
    Feedback Management
    File Sharing
    For Sales Teams/Organizations
    For Sales/Marketing
    Geotargeting
    Integration into Third Party Applications
    Interaction Tracking
    Language Detection

    Zoho SalesIQ alternatives

    Zoho SalesIQ logo
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    Zoho SalesIQ pricing

    Value for money rating:

    Starting from

    10

    /user

    Per month

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    Zoho SalesIQ integrations (62)

    Integrations rated by users

    We looked through 98 user reviews, to identify which products are mentioned as Zoho SalesIQ integrations, and what is the users perception.

    Zoho CRM logo
    Zoho CRM

    Integration rating: 5.0 (3)

    WordPress logo
    WordPress

    Integration rating: 4.0 (1)

    Zoho Desk logo
    Zoho Desk

    Integration rating: 5.0 (1)

    Zoho SalesIQ support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Live Online
    Documentation
    Videos

    Zoho SalesIQ reviews

    Overall rating

    4.4

    /5

    98

    Positive reviews

    87

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.21/10
    Rating distribution

    5

    4

    3

    2

    1

    58

    27

    11

    1

    1

    Pros
    Good customer experience and good agent experience. The tool has been getting better with the availability of new features.
    Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs.
    SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).
    Cons
    Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later.
    A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.
    Chats sometimes come in without notification which may result in failure to respond to some chats.

    Zoho SalesIQ FAQs

    Q. What type of pricing plans does Zoho SalesIQ offer?

    Zoho SalesIQ has the following pricing plans:
    Starting from: $10.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)

    These products have better value for money


    Q. Who are the typical users of Zoho SalesIQ?

    Zoho SalesIQ has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Zoho SalesIQ support?

    Zoho SalesIQ supports the following languages:
    Japanese, Italian, Dutch, Chinese (Simplified), Spanish, English, Turkish, French, Polish, Danish, German, Greek, Hindi, Hungarian, Indonesian, Korean, Portuguese, Russian, Slovenian, Swedish, Thai, Ukrainian, Vietnamese


    Q. Does Zoho SalesIQ support mobile devices?

    Zoho SalesIQ supports the following devices:
    Android, iPad, iPhone


    Q. Does Zoho SalesIQ offer an API?

    Yes, Zoho SalesIQ has an API available for use.


    Q. What other apps does Zoho SalesIQ integrate with?

    Zoho SalesIQ integrates with the following applications:
    Wix, eStreamDesk, HubSpot Marketing Hub, Drupal, Google Analytics 360, Vendio, Piwik PRO, Zoho CRM, HappyFox Help Desk, Campaign Monitor by Marigold, ActiveCampaign, CoreCommerce, Clearbit, Pinnacle Cart, PrestaShop, Salesforce.org Nonprofit Cloud, Unbounce, Vision Helpdesk, iContact, Shift4Shop, Zoho Campaigns, WordPress, Woopra, Zoho Desk, Jimdo, CS-Cart Store Builder, Squarespace, Zoho Sites, Clicky, Zoho Mail, GetResponse, Weebly, Zoho Survey, Matomo, Meta for Business, TeamSupport, Mixpanel, Kissmetrics, Leadberry, VerticalResponse, Mad Mimi, Mailchimp, Volusion, Joomla, AWeber, BigCommerce, Shopify, Zendesk Suite


    Q. What level of support does Zoho SalesIQ offer?

    Zoho SalesIQ offers the following support options:
    Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

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