Crisp Pricing, Features, Reviews & Comparison of Alternatives

Crisp

All-in-one multi-channel solution for customer messaging

4.72/5 (46 reviews)

Crisp overview

Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.

With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis.

Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go.

The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more. The Crisp Campaigns and Drip Campaigns allows users to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates.

The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level.

Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!
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Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Dutch, Finnish, French and 5 other languages, German, Japanese, Portuguese, Russian, Spanish
Crisp screenshot: Receive messages from Crisp Live Chat, email, messenger, Twitter, and SMS, all on one platformCrisp - Product TourCrisp screenshot: Chat in real time with website visitorsCrisp screenshot: Reply to customers from the team inboxCrisp screenshot: Save canned responses for quick repliesCrisp screenshot: Watch a visitor's screen to better understand customersCrisp screenshot: Import and export customer dataCrisp screenshot: Crisp Campaigns can be used to retarget leads manually or automaticallyCrisp screenshot: Build a self service help desk to reduce customer requests and enhance SERP visibilityCrisp screenshot: Use Crisp analytics to monitor KPI that will enhance your knowledge and help you to take data-drive decisions

Crisp reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.7
  4.7
Brad Konia

Tried them all, Crisp is the winner by far! Here's why...

Used daily for less than 6 months
Reviewed 2016-10-15
Review Source: Capterra

I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow.

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Viktor Nagornyy

Great live chat system, even better help docs

Used daily for 6-12 months
Reviewed 2019-05-01
Review Source: Capterra

Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

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Anonymous

Closing the gaps between customer and business

Used daily for 2+ years
Reviewed 2018-11-27
Review Source: Capterra

Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.

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Anonymous

Good live-chat solution for every website.

Used daily for 1-2 years
Reviewed 2018-09-20
Review Source: Capterra

Crisp eases customer communication, increase responsiveness and helps with pro-active support when needed.

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Zouhair Majzoub

Really enjoy to have a chatbox with my face on it! Should have been there for a long time!

Used daily for 6-12 months
Reviewed 2016-10-08
Review Source: Capterra

Took me 5 minutes to set up Crisp on Cedrus.ma. The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app. The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple.

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Crisp pricing

Starting from
$25/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free: 2 agents included

Pro: €25/month, per team

Unlimited: €95/month, per team

Crisp features

API
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base
Multi-Channel Communication
Reporting & Statistics
Social Media Integration
Third Party Integration
Workflow Management

Activity Dashboard (82 other apps)
Automatic Notifications (83 other apps)
Contact History (70 other apps)
Monitoring (84 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (61 other apps)
Surveys & Feedback (71 other apps)
Ticket Management (66 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Crisp

Key features of Crisp

  • @mentions
  • Agent Scheduling
  • Call Me Option
  • Campaign Segmentation
  • Co-Browsing
  • Customizable Branding
  • File Transfer
  • Geo Targeting
  • Geotargeting
  • Hubspot Integration
  • Inbox Management
  • Instant Messaging
  • Knowledge Database
  • Live Chat
  • Marketing automation
  • Mobile Integration
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Request Routing
  • Salesforce Integration
  • Shortcut Messages
  • Third Party Integration
  • Transfers / Routing
  • Two-Way Audio & Video
  • Video Chat
  • White Label Branding
  • chatbot
View All Features

Benefits

From the Crisp dashboard, your teams can respond to all your customers' requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS. 💥

Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp. 🤖

Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot. ⚡️

Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service. 💯

Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own. 📚

With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example. ⛽️