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Crisp Pricing, Features, Reviews and Alternatives
Crisp FAQs
Q. Who are the typical users of Crisp?
Q. What languages does Crisp support?
Q. What other apps does Crisp integrate with?
Crisp integrates with the following applications:
Shopify Plus, Aircall, Telegram, WHMCS, Zoho CRM, Jira, WhatsApp, PrestaShop, Zapier, Segment, Trello, Pipedrive, WordPress, Twitter, Slack, JIRA Service Management, Meta for Business, Ringover, Mailchimp, Instagram, Joomla, Salesforce Platform, HubSpot CRM, Shopify
Crisp product overview
What is Crisp?
Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.
Key benefits of using Crisp
- From Crisp, you can offer 24/7 customer support using Crisp Chatbot. Build powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram.
- Crisp Analytics lets you understand how you customer support experience is going through dedicated tabs that focus on messagings, contacts, ratings, helpdesk and status page.
- Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp.
- Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot.
- Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service.
- Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own.
- With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example.
Typical customers
Platforms supported
Support options
Training options
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Starting from
25
Per month
Other
Starting from
19
/user
Per month
Crisp pricing information
Crisp features
Functionality
4.3
/5
79
Total features
82
4 categories
Most valued features by users
Functionality contenders
Crisp users reviews
Overall Rating
4.4
/5
79
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.51/10
48
23
5
0
3
Overall rating contenders
Verified reviewer
Internet, 51-200 employees
Used daily for 2+ years
Review source
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Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.
I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.
Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.
Thank you so much for your review!
Brad K.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly...
* Seamless transition between live chat and email * Beautiful UI design * Highly efficient workflow * Extensive API * Apps available on all platforms
I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.
We really hope to have a native OS X version as well :)
Martin A.
Retail, 11-50 employees
Used daily for 6-12 months
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They sold our company on this chat service by promising a HUGE release by end of 2018 - this was a promise given to us in the past in JUNE 2018. I had to reach out and contact them recently and now its pushed back into APRIL - and who knows how much longer after that. DO NOT trust this company - we started this relationship based off that information - and the know that. I would not recommend.
Its a nice system - but the company as a whole is flawed in many ways - not reliable.
Not good with training - the agents are and can be rude / and for our website we got ready for their "big release" which never came as promised and delayed another 5 months - without notifying us or refunding us. This was their main selling point - and they didn't deliver.
Verified reviewer
Graphic Design, 1-10 employees
Used daily for 6-12 months
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It is a great software, I have been using it everyday and love it! The UI is amazing.
I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.
Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.
Thank you for your review :)
Zouhair M.
Venture Capital & Private Equity, 1-10 employees
Used daily for 6-12 months
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Took me 5 minutes to set up Crisp on Cedrus.ma. The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app. The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple.
Affordable price, great customization and simple integration to our existing website
Need more infos on the customers but i think it will come on next updates
Thank you Zouhair. Regarding your needs to access more information on your customers, you are perfectly right and it is coming in the next release :) Feel free to reach me at baptiste@crisp.im to get a preview access.
Common Crisp comparisons
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