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Crisp
5
102
4
36
3
6
2
0
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one multi-channel solution for customer messaging
Table of Contents
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Crisp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Crisp overview
Based on 148 verified user reviews
What is Crisp?
By industry, Crisp reviewers are most commonly professionals in computer software (23%). The most frequent use case for Crisp cited by reviewers is live chat (83% of reviewers).
What do users say about Crisp pricing?
Most users consider Crisp to deliver excellent value for money, praising its generous free plan, affordable pricing, and robust features. Some users report rising costs for larger teams and find message history limits on the free plan restrictive.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Live Chat
Implementation and Design
Bugs and Issues
Do you work for Crisp? Manage this product listing
Crisp’s user interface
Crisp reviews
Overall rating
4.6
/5
148
Positive reviews
79
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.79/10
5
4
3
2
1
102
36
6
0
4
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Roberta L.
Head of Customer Operations
Who uses Crisp?
Based on 148 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Crisp's key features
Most critical features, based on insights from Crisp users:
All Crisp features
Features rating:
Crisp alternatives
Crisp
Starting from
45
Per month
LiveAgent
Starting from
15
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Zendesk Suite
Starting from
55
/user
Per month
Crisp pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom Onboarding
- Dedicated Features
- Personalized Slas
User opinions about Crisp price and value
Value for money rating:
Of 44 reviews that provide robust commentary on Crisp's price and value, mention it in a positive light.
Most users consider Crisp to offer strong value for money, highlighting its generous free plan and trial, affordable pricing compared to competitors, and the inclusion of robust features even at lower tiers. They say the free tier covers most basic needs, making it attractive for startups and small businesses. Reviewers indicate the paid plans provide worthwhile upgrades and customization options. Some users report that costs can rise quickly for larger teams or advanced features, and a few feel the jump between pricing tiers is steep. Some reviewers find message history limitations on the free plan restrictive.
, and
Crisp integrations (29)
Integrations rated by users
We looked at 148 user reviews to identify which products are mentioned as Crisp integrations and how users feel about them.
Integration rating: 5.0 (6)
“Buena pero puede mejorar y utilizar mejor el idioma seleccionado”
Bryan J.
.
Integration rating: 4.4 (6)
Integration rating: 4.4 (5)
Integration rating: 4.0 (4)
Integration rating: 4.3 (4)
“Mostly we just use it for ticket notifications”
Marco A.
Senior Technician
Integration rating: 4.3 (4)
“Su TikTok è facile fare grandi numeri e diventare virali, ma su Instagram è più facile fidelizzare i follower e creare una vera community. Inoltre permette di ripubblicare con un clic i video di TikTok direttamente nelle Storie o nei Reels.”
Giovanni S.
Internet
Crisp customer support
What do users say about Crisp customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Crisp customer support.
Widely noted by reviewers, Crisp's support team is highly responsive and provides fast, effective solutions to user issues.
A significant portion of users highlight the support team's friendliness, professionalism, and willingness to go the extra mile.
Multiple users appreciate the 24/7 availability and ease of contacting support through various channels, including online meetings and email.
A fair number of users mention the team's helpfulness with onboarding, troubleshooting, and implementing requested features or changes.
A small group of reviewers report difficulties getting live calls or persistent help, sometimes leading to frustration with support quality.
Support options
Training options
To see what individual users say about Crisp's customer support, check out the review snippets below.
“The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers.”
Latisha K.
Sales support specialist
“Very pleased, easy and convenient, a very good solution and support is responsive, firiendly and solution driven”
Darryl K.
CEO
“Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.”
Barak B.
Manager
“This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.”
Alex B.
Founder
Crisp FAQs
Crisp has the following typical customers:
Small Business, Freelancers
These products have better value for money
Q. What is Crisp used for?
Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface. With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis. Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go. The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more. Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp. The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level. Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!
Q. Does Crisp support mobile devices?
Crisp supports the following devices:
iPad, Android, iPhone
Q. What level of support does Crisp offer?
Crisp offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
