Zoho SalesIQ vs Freshchat

Microsoft Teams

Zendesk Suite

Intercom

Olark

Drift

InteliWISE Live Chat

Compare Zoho SalesIQ and Freshchat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

InteliWISE Live Chat is an AI-powered live chat solution designed for enterprise use. It offers omnichannel support and can be deployed on-premise, providing businesses with full control over their customer engagement platform.

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Behavior Tracking

Campaign Management

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Contact Database

Contact Management

Content Creation

Content Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Data Blending

Data Import/Export

Data Visualization

Document Storage

Drag & Drop

Email Management

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Sales Teams/Organizations

For Sales/Marketing

For Websites

Geotargeting

Integration into Third Party Applications

Interaction Tracking

Language Detection

Lead Capture

Lead Qualification

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Natural Language Processing

Performance Metrics

Pre-Configured Bot

Proactive Chat

Query Suggestions

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Search/Filter

Single Sign On

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Widgets

Zoho SalesIQ

Android

Web-based

iPad

iPhone

Digital Marketing

Good customer experience and good agent experience. The tool has been getting better with the availability of new features.

Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs.

Head Of Sales

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

Designer

Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers.

Sales Consultant

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers.

Operations Manager

Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later.

Marketing Director

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

Implementation & Support Specialist

We can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal.

A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Administradora

The customer service is really good. Create a channel of communication and attention with visitors to your website that opens a wide range of business possibilities.

Financial Services Manager

Chats sometimes come in without notification which may result in failure to respond to some chats.

Marketing Manager CRM

Easy to setup and integrate existing Zoho ecosystem, work similar to other environments. Seamless contacts sync and items updates in CRM.

Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward.

Director

The configuration with our sites were a bit difficult, especially with wordpress.

Customer success specialist

The chats integrate with Zoho CRM and I can see the questions they asked on the chat. It's easy to use, I can have it on my phone too.

Agent/Owner

Never had any major problems. Best CRM out there for the price.

Co-Owner

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!).

Webmaster

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

Zoho SalesIQ screenshot: Zoho SalesIQ ring view

Zoho SalesIQ screenshot: Zoho SalesIQ audio call

Zoho SalesIQ screenshot: Zoho SalesIQ proactive chat triggers

Zoho SalesIQ screenshot: Zoho SalesIQ Mobile SDK - Mobilisten

Zoho SalesIQ screenshot: Zoho SalesIQ agent mobile app

Zoho SalesIQ screenshot: Zoho SalesIQ codeless bot

Zoho SalesIQ screenshot: Zoho SalesIQ performance metrics

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

AI Copilot

AI/Machine Learning

Augmented Analytics

Contextual Guidance

Customer Communication

Customizable Templates

Dashboard

Employee Activity Monitoring

File Transfer

Intent Recognition

Knowledge Base Management

Multi-Channel Management

Offline Form

One-to-One Messaging

Process/Workflow Automation

Real-time Conversations

Remote Access/Control

Remote Support

SSL Security

Task Management

Time Zone Tracking

Freshchat

Windows

Ingeniero en atencion al cliente 

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Software Engineer

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.

Technical Support Analyst

Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site.

Systems Engineer

Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic.

Head Of Operations

I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.

Preparadora Exámenes de Inglés

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.

Private Security

The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Copywriter

I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.

Business Development Representative

Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support.

Cofounder and iOS Developer

They provides iOS, Android and Web SDK to integrate in all platforms. Channels are great, so we can send like a notification to users.

Sound notifications were not working, the support staff said 'check your computer is not muted'  - what. Is this a phone company telling me to check my router is plugged in.

Digital Marketing Executive

Difficult to transfer chat. Really bad customer support.

Head Customer Care

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software.

While doing the integration with iOS, the documentation for exporting the push notification certificate is mentioned wrong on the official documentation. It took a while for us to figure out.

The ease of use and how we can integrate this in our own website just using the readymade javascript code. Easy to create tickets in freshdesk and reroute to respective person.

My experiences with Freshchat has been through two companies, namely, HP and Klarna. The experiences with the chatbot service have been positive.

I think some browsers do have features that block some users.

It appears to have robust features and they attempt to offer cutting edge technologies.

Zoho SalesIQ vs Freshchat Comparison (2026)

Zoho SalesIQ

Freshchat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives