Zoho SalesIQ vs JivoChat

Zendesk Suite

Intercom

Olark

tawk.to

Freshchat

InteliWISE Live Chat

Compare Zoho SalesIQ and JivoChat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

InteliWISE Live Chat is an AI-powered live chat solution designed for enterprise use. It offers omnichannel support and can be deployed on-premise, providing businesses with full control over their customer engagement platform.

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Behavior Tracking

Campaign Management

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Contact Database

Contact Management

Content Creation

Content Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Data Blending

Data Import/Export

Data Visualization

Document Storage

Drag & Drop

Email Management

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Sales Teams/Organizations

For Sales/Marketing

For Websites

Geotargeting

Integration into Third Party Applications

Interaction Tracking

Language Detection

Lead Capture

Lead Qualification

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Natural Language Processing

Performance Metrics

Pre-Configured Bot

Proactive Chat

Query Suggestions

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Search/Filter

Single Sign On

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Widgets

Zoho SalesIQ

Android

Web-based

iPad

iPhone

Digital Marketing

Good customer experience and good agent experience. The tool has been getting better with the availability of new features.

Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs.

Head Of Sales

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

Designer

Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers.

Sales Consultant

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers.

Operations Manager

Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later.

Marketing Director

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

Implementation & Support Specialist

We can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal.

A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Administradora

The customer service is really good. Create a channel of communication and attention with visitors to your website that opens a wide range of business possibilities.

Financial Services Manager

Chats sometimes come in without notification which may result in failure to respond to some chats.

Marketing Manager CRM

Easy to setup and integrate existing Zoho ecosystem, work similar to other environments. Seamless contacts sync and items updates in CRM.

Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward.

Director

The configuration with our sites were a bit difficult, especially with wordpress.

Customer success specialist

The chats integrate with Zoho CRM and I can see the questions they asked on the chat. It's easy to use, I can have it on my phone too.

Agent/Owner

Never had any major problems. Best CRM out there for the price.

Co-Owner

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!).

Webmaster

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

Zoho SalesIQ screenshot: Zoho SalesIQ ring view

Zoho SalesIQ screenshot: Zoho SalesIQ audio call

Zoho SalesIQ screenshot: Zoho SalesIQ proactive chat triggers

Zoho SalesIQ screenshot: Zoho SalesIQ Mobile SDK - Mobilisten

Zoho SalesIQ screenshot: Zoho SalesIQ agent mobile app

Zoho SalesIQ screenshot: Zoho SalesIQ codeless bot

Zoho SalesIQ screenshot: Zoho SalesIQ performance metrics

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more

Audio/Video Conferencing

Automatic Call Distribution

Call Center Management

Call Monitoring

Call Recording

Call Routing

Call Transfer

Callback Scheduling

Caller ID

Chat Transcript

Computer Telephony Integration

Customizable Caller ID

File Management

For Startups

Inbox Management

Interactive Content

Lead Management

Offline Form

On-Demand Communications

Opportunity Management

Real-Time Updates

Reminders

Ring Groups

SIP Trunking

SMS Messaging

Task Management

Two-Way Audio & Video

Unified Communications

Video Conferencing

Video Support

Workflow Management

JivoChat

Linux

Windows

Regional Manager

Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful.

Technical Support and Amazon Specialist

Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

company owner

It has a plugin for wordpress which is great and easy to use. We firstly installed this on our website after a friend recommended it to us.

salesperson

I like it i had a good amount of success with jivochat and its super easy to use.

The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too.

President

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Sales & Operations

The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it.

Founder

It have multiple channel integration like WhatsApp, sms, messenger and more which is great.

Architect

I have had a great experience usign Jivochat, my business is selling goods so this tool has helped me a lot comunicating with clients interested in buying.

Very user friendly for both parties, integrates with everything. Apple business chat works great with JivoChat.

Program Coordinator

It's been a good tool to connect with people instantly and answer their questions...we've seen increased sales from using this.

And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Zoho SalesIQ vs JivoChat Comparison (2026)

Zoho SalesIQ vs JivoChat Comparison (2026)

Zoho SalesIQ

JivoChat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives