JivoChat Pricing, Features, Reviews & Comparison of Alternatives

JivoChat

Live chat with agent apps for iOS & Android

4.74/5 (19 reviews)

JivoChat overview

JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.

JivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.

JivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.

JivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.
www.jivochat.com

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Danish, Dutch, Finnish and 9 other languages, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian
JivoChat screenshot: Chat is convenient for delicately accompanying customers on the websiteJivoChatJivoChat screenshot: JivoChat allows users to target site visitors with proactive chat invitationsJivoChat screenshot: View visitor information, including location, social profiles, and click source in a side pane in JivoChatJivoChat screenshot: JivoChat allows users to view visitors' pageview histories, and 'sneak peek' at the messages being written before they are sentJivoChat screenshot: JivoChat also offers native iOS and Android agent appsJivoChat screenshot: Chats in JivoChat are color-coded with different colors for visitor and agent messagesJivoChat screenshot: Visitor locations can be used to target chats and set the language of the JivoChat widgetJivoChat screenshot: JivoChat reports on agent performance, including service quality ratings from customersJivoChat screenshot: JivoChat also rates service quality on a scale of 0 to 5 and offers suggestions of areas requiring improvement

JivoChat reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.5
Valeh Samedov

Efficient way of communicating with customers

Used daily for 6-12 months
Reviewed 2018-10-17
Review Source: Capterra

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

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John Andrew Concepcion

Chat with prospects all across advertising portals.

Used daily for 6-12 months
Reviewed 2018-09-20
Review Source: Capterra

Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support. Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference.

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Andrey Yusupov

2+ years with Jivochat

Used daily for 2+ years
Reviewed 2019-01-16
Review Source: Capterra

This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review hereA simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

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Ian Mbogo

JivoChat, way to meet your website visitors

Used daily for 1-2 years
Reviewed 2018-08-21
Review Source: Capterra

The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

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Hasan Hasanzade

Essential feature for every customer based company

Used daily for 6-12 months
Reviewed 2018-10-21
Review Source: Capterra

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

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JivoChat pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.

Basic version: free for up to 5 agents.

Professional version: $10 per agent per month, billed annually.

JivoChat features

API
CRM Integration
Chat
Contact History
Email Integration
Instant Messaging
Monitoring
Real Time Monitoring
Social Media Integration

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
Customizable Branding (67 other apps)
Knowledge Base (95 other apps)
Multi-Channel Communication (66 other apps)
Prioritizing (60 other apps)
Reporting & Statistics (87 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for JivoChat

Key features of JivoChat

  • Agent-to-agent chat
  • Unlimited chats
  • Customizable chat widget
  • Multi-language
  • Mobile chat widget
  • Offline contact form
  • Chat targeting
  • Multi-department support
  • Automatic helper with canned responses
  • Pointer tool for directing site visitors
  • Chat transfer
  • Message ‘sneak-peek’
  • Spell checker
  • Daily performance email
  • Agents working time chart
  • Google Analytics integration
  • Color-coded chats
  • Hotkeys
  • Chat logs
  • Email chat transcripts
  • Blacklisting
  • Pageview histories
  • Real-time visitor monitoring
  • Visitor info and social profiles
  • Customer service quality ratings
  • Location-based chat distribution
View All Features

Benefits

All text on the chat widget is fully customizable and can be translated into 20 languages.

Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.

Reports and chat logs give managers an overview of agent performance and service quality.

Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.

JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement.