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JivoChat Pricing, Features, Reviews and Alternatives
JivoChat FAQs
Q. Who are the typical users of JivoChat?
Q. What languages does JivoChat support?
Q. Does JivoChat support mobile devices?
Q. What other apps does JivoChat integrate with?
JivoChat integrates with the following applications:
Salesforce Service Cloud, OpenCart, Kommo, Drupal, Adobe Commerce, Google Analytics 360, Zoho CRM, Jira, Zapier, Pipedrive, WordPress, Freshdesk, Sendinblue, SugarCRM, Squarespace, Slack, Weebly, Ecwid, Meta for Business, Bitrix24, Mailchimp, Instagram, Joomla, HubSpot CRM, BigCommerce, Shopify, Zendesk Suite
JivoChat product overview
What is JivoChat?
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.
Key benefits of using JivoChat
Typical customers
Platforms supported
Support options
Training options
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Starting from
19
/user
Per year
Starting from
19.99
/user
Per month
JivoChat pricing information
JivoChat features
Functionality
4.5
/5
87
Total features
78
4 categories
Most valued features by users
Functionality contenders
JivoChat users reviews
Overall Rating
4.6
/5
87
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.99/10
63
17
3
1
3
Laszlo Leonardo B.
Overall rating contenders
Alyssa G.
Biotechnology, 11-50 employees
Used daily for 1-2 years
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It has been pleasant.
Capabilities of software to store common knowledge.
There is not an assistant program for when live agents are unavailable/
Tom W.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking! JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional. The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.
The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.
Shelly D.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.
My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.
Anton E.
Hospital & Health Care, 1-10 employees
Used daily for 2+ years
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It helps us sell more when people having doubts before buying and want to ask some question through chat or call first.
Its easy to set up and easy to use for clients. Does its job perfectly. Has inbuilt chat, audio and video calls. The support is lighting fast.
The design is a bit obsolete. Hope they will improve that.
Pamela S.
Consumer Goods, 1-10 employees
Used daily for 2+ years
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I have had a great experience usign Jivochat, my business is selling goods so this tool has helped me a lot comunicating with clients interested in buying. Several sellers can be connected in the chat at the same time to help different customers with their needs.
I love that this tool has helped my company a lot to talk to clients who are interesing in buying our products. You can chat with them and help them find what they are looking for. At first they need to fill out a quick survey where they leave their name, phone number,, mail and what they are looking so this makes it easy for to catch up with them and help them out.
I like everything, the only thing that may affect but is external to this tool is the internet. If you have a poor internet connection you may have trouble connecting to the chat.
Thank you, Pamela!
Common JivoChat comparisons
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