JivoChat Pricing, Features, Reviews & Comparison of Alternatives

JivoChat

Live chat with agent apps for iOS & Android

4.53/5 (53 reviews)

JivoChat overview

What is JivoChat?

JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.

JivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.

JivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.

JivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.
www.jivochat.com

Pricing

Starting from
$13/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Danish, Dutch, Finnish and 9 other languages, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian
JivoChat screenshot: View visitor information, including location, social profiles, and click source in a side pane in JivoChatJivoChatJivoChat screenshot: JivoChat allows users to target site visitors with proactive chat invitationsJivoChat screenshot: JivoChat allows users to view visitors' pageview histories, and 'sneak peek' at the messages being written before they are sentJivoChat screenshot: JivoChat reports on agent performance, including service quality ratings from customersJivoChat screenshot: JivoChat also rates service quality on a scale of 0 to 5 and offers suggestions of areas requiring improvementJivoChat screenshot: JivoChat also offers native iOS and Android agent appsJivoChat screenshot: Chats in JivoChat are color-coded with different colors for visitor and agent messagesJivoChat screenshot: Visitor locations can be used to target chats and set the language of the JivoChat widgetJivoChat screenshot: Chat is convenient for delicately accompanying customers on the websiteJivoChat screenshotJivoChat screenshotJivoChat screenshot

JivoChat reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.5
Laszlo Leonardo Bihary

Forget about Chatbots, JivoChat is the real deal

Used daily for free trial
Reviewed 2020-02-04
Review Source: Capterra

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Pros
You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Cons
Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tsuji Kiyoshi

Everything is above average.

Used daily for less than 6 months
Reviewed 2020-02-11
Review Source: Capterra

Pros
JivoChat has all the average features available in a single plan.

Cons
No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Andrey Yusupov

2+ years with Jivochat

Used daily for 2+ years
Reviewed 2019-01-16
Review Source: Capterra

This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

Pros
A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Cons
All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business. It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket. We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again. Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Tom Wilson

A very good software

Used daily for less than 6 months
Reviewed 2020-02-04
Review Source: Capterra

Pros
We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking! JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional. The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

Cons
The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alyssa Garza

Great service

Used daily for 1-2 years
Reviewed 2020-02-13
Review Source: Capterra

It has been pleasant.

Pros
Capabilities of software to store common knowledge.

Cons
There is not an assistant program for when live agents are unavailable/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JivoChat pricing

Starting from
$13/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.

Basic plan: free for up to 5 agents.

Professional plan: $13 per agent per month, billed annually.

JivoChat features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for JivoChat

Key features of JivoChat

  • Activity Dashboard
  • Agent-to-agent chat
  • Agents working time chart
  • Auto-Responders
  • Automatic Notifications
  • Automatic helper with canned responses
  • Blacklisting
  • Chat logs
  • Chat targeting
  • Chat transfer
  • Color-coded chats
  • Customer service quality ratings
  • Customizable Branding
  • Customizable chat widget
  • Daily performance email
  • Data Visualization
  • Desktop Notifications
  • Email chat transcripts
  • Filtered Views
  • Google Analytics integration
  • Hotkeys
  • Knowledge Base
  • Location-based chat distribution
  • Message ‘sneak-peek’
  • Mobile chat widget
  • Multi-Channel Communication
  • Multi-department support
  • Multi-language
  • Offline contact form
  • Pageview histories
  • Pointer tool for directing site visitors
  • Real Time Analytics
  • Real Time Notifications
  • Real-time visitor monitoring
  • Reporting & Statistics
  • Spell checker
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Ticket Management
  • Unlimited chats
  • Visitor info and social profiles
  • Website Integration
  • Workflow Management
  • eCommerce Integration
View All Features

Benefits

All text on the chat widget is fully customizable and can be translated into 20 languages.

Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.

Reports and chat logs give managers an overview of agent performance and service quality.

Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.

JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement.