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JivoChat

Live chat with agent apps for iOS & Android

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JivoChat Pricing, Features, Reviews and Alternatives

JivoChat product overview

What is JivoChat?

JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.

Key benefits of using JivoChat

  • All text on the chat widget is fully customizable and can be translated into 20 languages.

  • Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.

  • Reports and chat logs give managers an overview of agent performance and service quality.

  • Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.

  • JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    24/7 (Live rep)
    Phone Support
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    JivoChat pricing information

    Value for money

    4.6

    /5

    59

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    JivoChat features

    Functionality

    4.5

    /5

    59
    Total Features65 4 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Third Party Integrations
    Customizable Branding
    Reporting & Statistics
    Multi-Channel Communication
    Live Chat

    Functionality contenders

    JivoChat users reviews

    Overall rating

    4.6

    /5

    59

    Positive reviews

    92%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.02/10
    Rating distribution

    5

    4

    3

    2

    1

    42

    12

    3

    1

    1

    Pros
    Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

    Laszlo Leonardo B.

    Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

    AR

    Anonymous Reviewer

    I like it i had a good amount of success with jivochat and its super easy to use.

    dZ

    dejen Z.

    Cons
    I am upset from technical problems and support.

    MT

    Monica T.

    And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

    TW

    Tom W.

    I miss the daily visitor statistics in our analysis tools.

    DF

    Damon F.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Forget about Chatbots, JivoChat is the real deal

    Reviewed 2 years ago

    Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

    Pros

    You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

    Cons

    Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Everything is above average.

    Reviewed 2 years ago
    Pros

    JivoChat has all the average features available in a single plan.

    Cons

    No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simple, easy integration chat application

    Reviewed a month ago

    almost ready-to-use online chat widget application.

    Pros

    you need very low effort to setup and integrate the web widget to our self developed applications.

    Cons

    it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    2+ years with Jivochat

    Reviewed 3 years ago

    This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

    Pros

    A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

    Cons

    All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    My experience using JivoChat

    Reviewed 2 months ago

    JivoChat has made it very easy for my business and agency clients to communicate with customers.

    Pros

    Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

    Cons

    JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

    JivoChat FAQs and common questions

    JivoChat has the following pricing plans:
    Pricing model: Free, Open Source, Subscription
    Free Trial: Available


    JivoChat has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    JivoChat supports the following languages:
    French, Portuguese, Chinese (Simplified), Ukrainian, Dutch, Danish, Russian, Italian, Polish, English, Japanese, Spanish, Finnish, Swedish


    JivoChat supports the following devices:
    Android, iPhone, iPad


    Yes, JivoChat has an API available for use.


    JivoChat integrates with the following applications:
    Salesforce Service Cloud, OpenCart, amoCRM, Drupal, Magento Commerce, Google Analytics, Zoho CRM, Jira, Zapier, Pipedrive, Wordpress, Freshdesk, SugarCRM, Squarespace, Slack, Weebly, Ecwid, Facebook, Bitrix24, Mailchimp, Joomla, HubSpot CRM, BigCommerce, Shopify, Zendesk


    JivoChat offers the following support options:
    FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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