Zoho SalesIQ vs Microsoft Teams

Screpy

Lucky Orange

New Relic

Screpy is a website monitoring solution that uses artificial intelligence to help organisations analyse web pages and track data. Administrators can utilize the tool to monitor page speed and receive real-time downtime notifications through a centralized platform.

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

New Relic is the all-in-one web and mobile application performance management provider for the cloud and the datacenter. It provides code-level diagnostics for production apps deployed on several infrastructures. It has a SaaS platform that enables its partners to build plugins using open API's.

Product Manager

We catch all the end customer's requirements no matter the hour or day when they make contact.

Director

I use the tool to offer customer support service online since it is faster and easy to implement, comes with call feature that does not need any number connecting hence increasing ROI

Live chat software to increase sales and improve customer service.
Engage in real time and send targeted messages to your prospects and customers.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Behavior Tracking

Campaign Management

Canned Responses

Chatbot

Chat/Messaging

Code-free Development

Collaboration Tools

Communication Management

Contact Database

Contact Management

Content Creation

Content Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Data Blending

Data Import/Export

Data Visualization

Document Storage

Drag & Drop

Email Management

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Sales/Marketing

For Sales Teams/Organizations

For Websites

Geotargeting

Integration into Third Party Applications

Interaction Tracking

Language Detection

Lead Capture

Lead Qualification

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Natural Language Processing

Performance Metrics

Pre-Configured Bot

Proactive Chat

Query Suggestions

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Screen Sharing

Search/Filter

Single Sign On

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Widgets

Zoho SalesIQ

Web-based

iPhone

iPad

Android

Intercom

Olark

Freshdesk

LiveChat

Free

Basic

Professional

Enterprise

Founding Consultant

The ability to connect and manage all my chats from different social media channels in one platfom is awesome!

Zoho Sales IQ Chatbot is poor and does not work.

The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license.

As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.

Excelent Live chat, Chatbot, Visitor tracking excelent feature.

Consultant

Proactive reach out,, tracking the visitor ,  the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.

Owner

You can see what visitors do on your website and you can get in contact with them to bring information or help

Studio Owner

Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side.

Lastly, some of the user/device data seen during the live visit disappears after the visit.

Next, live chat may mess up the names in CRM for the recognized leads/contacts.

Customer success specialist

The chats integrate with Zoho CRM and I can see the questions they asked on the chat

Equipped with a comprehensive suite of applications that cater to every business requirement.

Marketing Manager CRM

Hard to customize if you operate in several languages and markets.

It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors.

There are restrictions on account-level settings and structures.

It can also be connected to my Facebook business page inbox and Instagram DM!

Not all applications are well-integrated for seamless collaboration.

It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights.

It offers great insights into customer behavior and helps me adjust my sales strategies.

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Marketing Analyst

I cannot recommend it as a chat, as I have a small team that is not able to manage chat on the platform.

Manager 

Tracking leads, handling chats manually, using bot is very simple and easy.

Marketing Ambassador

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

A bit complicated UX when you have to setup advanced functionality

It gives you a real sense of how your business is visited across the planet.

Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window.

They have improved  a lots and many things are beta versions.

Manager, Product Specialists

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline.

It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.

Email. Marketer

You can convert the chat into ticket in n middle of chat itself.

Product manager

I rate the product I rate the team behind.

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

Business developer

have had some good leads from using the live chat bot

Chat

Visitor Tracking

Setup

Bugs and Issues

Integrations

Pricing

Training and Learning Curve

Freelancers

Small Business

Large Enterprises

Mid-size Business

Zoho

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Workspace

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Google Meet

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Business Development Manager

Microsoft support couldn't resolve it, eventually they gave up and pointed me to a community forum.  

HR Coordinator

The customer support team are very knowledgeable: and offer solutions, suggestions, a thorough explanation alongside solutions. When we experienced issues during setup they called us immediately (from the US) and talked us through the solution, explaining the what and the why.

Field Service Coordinator

Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoho SalesIQ vs Microsoft Teams Comparison (2026)

Zoho SalesIQ

Microsoft Teams

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives