Zoho SalesIQ vs Tidio

Zendesk Suite

LiveChat

Intercom

Olark

tawk.to

InteliWISE Live Chat

Compare Zoho SalesIQ and Tidio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

InteliWISE Live Chat is an AI-powered live chat solution designed for enterprise use. It offers omnichannel support and can be deployed on-premise, providing businesses with full control over their customer engagement platform.

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Behavior Tracking

Campaign Management

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Contact Database

Contact Management

Content Creation

Content Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Data Blending

Data Import/Export

Data Visualization

Document Storage

Drag & Drop

Email Management

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Sales Teams/Organizations

For Sales/Marketing

For Websites

Geotargeting

Integration into Third Party Applications

Interaction Tracking

Language Detection

Lead Capture

Lead Qualification

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Natural Language Processing

Performance Metrics

Pre-Configured Bot

Proactive Chat

Query Suggestions

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Search/Filter

Single Sign On

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Widgets

Zoho SalesIQ

Android

Web-based

iPad

iPhone

Digital Marketing

Good customer experience and good agent experience. The tool has been getting better with the availability of new features.

Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs.

Head Of Sales

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

Designer

Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers.

Sales Consultant

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers.

Operations Manager

Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later.

Marketing Director

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

Implementation & Support Specialist

We can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal.

A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Administradora

The customer service is really good. Create a channel of communication and attention with visitors to your website that opens a wide range of business possibilities.

Financial Services Manager

Chats sometimes come in without notification which may result in failure to respond to some chats.

Marketing Manager CRM

Easy to setup and integrate existing Zoho ecosystem, work similar to other environments. Seamless contacts sync and items updates in CRM.

Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward.

Director

The configuration with our sites were a bit difficult, especially with wordpress.

Customer success specialist

The chats integrate with Zoho CRM and I can see the questions they asked on the chat. It's easy to use, I can have it on my phone too.

Agent/Owner

Never had any major problems. Best CRM out there for the price.

Co-Owner

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!).

Webmaster

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

Zoho SalesIQ screenshot: Zoho SalesIQ ring view

Zoho SalesIQ screenshot: Zoho SalesIQ audio call

Zoho SalesIQ screenshot: Zoho SalesIQ proactive chat triggers

Zoho SalesIQ screenshot: Zoho SalesIQ Mobile SDK - Mobilisten

Zoho SalesIQ screenshot: Zoho SalesIQ agent mobile app

Zoho SalesIQ screenshot: Zoho SalesIQ codeless bot

Zoho SalesIQ screenshot: Zoho SalesIQ performance metrics

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Zoho SalesIQ vs Tidio Comparison (2026)

Zoho SalesIQ

Tidio

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives