0

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Customer Engagement
Page 8

Top Rated Customer Engagement Software with Interaction Tracking in 2026 - Page 8

Last updated: March 2026

1 filter applied

Features

Reporting/Analytics(185)

Support Ticket Management(74)

Mobile Access(110)

Contact Management(134)

Email Management(127)

Interaction Tracking

Integrated with

Microsoft Teams(25)

Microsoft 365(17)

Stripe(24)

Squarespace(13)

ActiveCampaign(18)

Pricing model

Free(41)

Open Source(2)

Free Trial(110)

One Time License(1)

Subscription(156)

Devices supported

Mac(84)

iPad(77)

Android(86)

Linux(53)

Web-based(191)

iPhone(86)

Windows(98)

Organization types

Small Business(183)

Non Profit(88)

Large Enterprises(172)

Public Administrations(78)

Freelancers(98)

Mid Size Business(178)

User rating

All Reviews

& up

(161)

& up

(170)

& up

(170)

191 software options

Sort by

Sponsored

Qnvert

(0)

Cloud-based customer engagement solution

Qnvert omnichannel customer engagement platform is an advanced solution that helps businesses integrate and engage with customers across all touchpoints. This comprehensive platform offers features like marketing automation, sales analytics, and multi-channel communication tools to deliver an exceptional brand experience and improve customer satisfaction.

Read more about Qnvert

Users also considered

Haber Chat

(0)

your go-to platform for managing WhatsApp communications.

Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

Read more about Haber Chat

Users also considered

OPINATOR

(0)

Customer experience (CX) management platform

OPINATOR is a customer experience (CX) management solution designed to help businesses deliver exceptional and personalized experiences. The platform offers a suite of innovative features that enable organizations to boost customer engagement, reduce effort, and drive value at every touchpoint.

Read more about OPINATOR

Users also considered

CallVU

(0)

Digital call experience platform for call centers

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

Read more about CallVU

Users also considered

telbee

(0)

Cloud-based voice messaging platform

telbee adds voice messaging to websites, social media, podcasts, email and more to build human relationships with your customers - save time, reduce frustration, and gain sales, understanding and fans

Read more about telbee

Users also considered

Sinch

(0)

Text, voice and data communication management software

Sinch is a communication management platform designed to help businesses in healthcare, retails, travel, customer care, financial services, and media industries engage with the target audience via video and voice. The application enables organizations to utilize messaging APIs to connect with customers via text messages, rich communication services, WhatsApp, Viber, and MMS.

Read more about Sinch

Users also considered

ReFrame Engage

(0)

Conversational intelligence and customer engagement software

ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

Read more about ReFrame Engage

Users also considered

Manhattan Active Omni

(0)

Omnichannel Retail Software

Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations.

Read more about Manhattan Active Omni

Users also considered

BNA

(0)

The most effective customer engagement tool.

The most effective customer engagement tool to help you enhance your customer satisfaction and increase your sales. Key features include 360º customer view, campaign management, automated suggestions for cross- and upselling, AI-based modules to increase sales opportunities, etc.

Read more about BNA

Users also considered

EngagePackage

(0)

Customer engagement software

EngagePackage is a customer engagement software designed to help businesses in the retail, food and beverage, and other sectors collect customer data to create engagement strategies. Administrators can analyze key customer-centric key performance indicators (KPIs), demographic data, and behavioral segmentations using a unified interface.

Read more about EngagePackage

Users also considered

Forward

(0)

Drive your deals forward. Effortlessly.

Say goodbye to chaotic B2B deals. Create sales proposals, engage buyers, get the deal done and onboard clients. All in one place.

Read more about Forward

Users also considered

GMS

(0)

Greenlight Tomorrow.

GMS is at the forefront of global communications solutions, empowering our partners to bring true value into every conversation.

Read more about GMS

Users also considered

Airdocs

(0)

Solve Your Customer Communication Problems With One Platform

Airdocs is a specialist CCM/CXM software vendor. It provides a hosted, cloud-based omni-channel CCM platform with associated services, enabling small and mid-sized enterprises to implement quickly.

Read more about Airdocs

Users also considered

Pega Customer Decision Hub

(0)

Customer engagement system with customizable taxonomy rules

Pega Customer Decision Hub enables businesses to monitor and design their one-to-one strategies, orchestrate them across channels, and manage them in real time via a single interface. With its' flexible framework, workflows can be applied across organizations of any size with customer touchpoints stored in a central location. Additionally, the system provides communication channels to reach and store customer conversations through SMS, email, chat, and phone engagements.

Read more about Pega Customer Decision Hub

Users also considered

EVERLEAD

(0)

EVERLEAD - Sales Enablement Software

EVERLEAD is comprehensive sales enablement software tailored for businesses of all sizes. With easy-to-use features like lead management tools, email marketing, and sales automation workflows, EVERLEAD helps grow your business.

Read more about EVERLEAD

Users also considered

Unison Ace

(0)

Cloud-based customer engagement and management tool

Unison Ace is an AI-powered CRM/CXM platform that allows users to handle customer engagement, lead management, omnichannel integration, advanced analytics, streamlined workflows, and delivering personalized experiences. Elevate customer interactions, and drive success in the dynamic marketplace with AI.

Read more about Unison Ace

Users also considered

page 8 of 8

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us We're hiring!News Legal Privacy Policy Vulnerability Disclosure Program

© 2010-2026 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.