Manhattan Active Omni Pricing, Features, Reviews and Alternatives

What is Manhattan Active Omni?

Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. The contact center functionality helps maintain a centralized repository of customer contact and order history, allowing customer support associates to perform order searches, distribute coupon codes and initiate product exchanges. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations and availability in real-time.