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Customer Engagement Software with Multi-Channel Communication (2026) - Page 14

Last updated: April 2026

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347 software options

Veritouch logo
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CRM software for improving client engagement

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VeriTouch is a customer engagement CRM solution built on Microsoft Dynamics 365. It consolidates data from an organization's back-end systems and digital channels, providing a unified front-end with standardized processes to serve customers efficiently.

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Laivly logo
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Conversational AI platform for Contact Centers

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Laivly’s platform, Sidd enabled you to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction.

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24x7 Customer logo
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Cloud-based customer engagement platform.

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24x7Customer.com rocks Tele Health! Automated chat - 24/7 patient connect. Book, Manage, Hustle. #HealthTech #CustomerService

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EngagePackage logo
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Customer engagement software

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EngagePackage is a customer engagement software designed to help businesses in the retail, food and beverage, and other sectors collect customer data to create engagement strategies. Administrators can analyze key customer-centric key performance indicators (KPIs), demographic data, and behavioral segmentations using a unified interface.

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etrack1 logo
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For customer centres with passionate customer service manage

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etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

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Monty Communications Platform logo
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Omnichannel engagement and communication platform

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CPaaS is an omnichannel communication solution designed to help streamline business's communication strategies. With access to diverse communication channels, it offers a technically advanced framework enabling integration of real-time messaging, voice, and video capabilities into applications and service.

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Airdocs logo
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Solve Your Customer Communication Problems With One Platform

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Airdocs is a specialist CCM/CXM software vendor. It provides a hosted, cloud-based omni-channel CCM platform with associated services, enabling small and mid-sized enterprises to implement quickly.

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Lyriko logo
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Cloud-based and on-premise platform for customer engagement.

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Lyriko is a cloud-based and on-premise platform that helps pharmaceutical and life sciences organizations manage customer engagement via artificial intelligence (AI). By leveraging real-time CRM data and predictive analytics, Lyriko helps users orchestrate personalized content journeys across channels. The solution supports various commercial operations needs such as marketing and customer relationship management (CRM).

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PAR Punchh logo
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Restaurant loyalty platform

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Retaurant loyalty platform for restaurant brands, driving customer engagement, personalized marketing, and customized mobile app experiences.

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SuccessBoard logo
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Customer success tool for handling retention & satisfaction

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SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

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moveXM logo
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Customer satisfaction is no coincidence.

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moveXM is an all-in-one feedback management solution, powered by AI and designed for businesses aiming to enhance customer satisfaction. As a CX pioneer with over 28 years of experience, moveXM serves companies of all sizes, from small businesses to large DAX-listed enterprises.

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Chat360 logo
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Cloud-based conversational AI chatbot for businesses.

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Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

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Qnvert logo
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Cloud-based customer engagement solution

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Qnvert omnichannel customer engagement platform is an advanced solution that helps businesses integrate and engage with customers across all touchpoints. This comprehensive platform offers features like marketing automation, sales analytics, and multi-channel communication tools to deliver an exceptional brand experience and improve customer satisfaction.

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Dynosend logo
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Customer experience automation platform

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Dynosend helps businesses engage their customers with email marketing, marketing automation and contact CRM.
Send data-driven emails, sms, webhooks and slack messages in one place.

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Antelope Systems logo
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Customer relationship management (CRM) solution for brokers

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Antelope is a customer relationship management (CRM) software that helps brokers maximize the company's potential.

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Haber Chat logo
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your go-to platform for managing WhatsApp communications.

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Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

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Proem Sports logo
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Fan data platform for sports engagement analytics

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Proem Sports is a fan data platform that consolidates information from multiple touchpoints for sports organizations and live events. The platform offers unified fan profiles, season-aware intelligence, and segmentation tools that allow organizations to analyze fan journeys, track engagement patterns, and measure lifetime value across multiple seasons. It integrates with existing ticketing systems and merchandise databases while maintaining compliance with privacy regulations.

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ITM Customer Portal logo
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Cloud-based customer engagement platform for businesses

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ITM Customer Portal is a B2B platform integrating with SAP Business and offering real-time customer interactions via web and mobile.

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OPINATOR logo
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Customer experience (CX) management platform

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OPINATOR is a customer experience (CX) management solution designed to help businesses deliver exceptional and personalized experiences. The platform offers a suite of innovative features that enable organizations to boost customer engagement, reduce effort, and drive value at every touchpoint.

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Cleomitra logo
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AI CRM with WhatsApp automation for business

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CLEOMITRA is a customer relationship management platform that consolidates communication channels including WhatsApp, Instagram, email, and calls into a unified inbox. The software includes features for contact management, scheduling, billing, campaign management, and lead tracking with automated follow-ups and template responses. CLEOMITRA offers integration capabilities with existing business tools and provides analytics dashboards for monitoring customer engagement and sales performance.

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ES Loyalty logo
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AI-powered loyalty program management platform

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ES Loyalty is a SaaS platform enabling businesses to manage omni-channel loyalty, membership, and rewards programs for B2C and B2B. It offers AI-powered personalization, automated campaigns, and real-time analytics. Features include a unified member database, accrual/redemption engine, audience builder, gamification tools, and fraud controls, with integrations for POS, e-commerce, and marketing platforms.

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INFOMAN eCRM logo
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Cloud-based customer service and management software

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INFOMAN eCRM is designed to help users achieve their business goals by providing a comprehensive set of tools for sales, marketing, and customer service departments.

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