Bazaarvoice vs Trustpilot

Reputation

Cognigy.AI

charles

Howspace

REVIEWS.io

Feefo

Compare Bazaarvoice and Trustpilot based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

The Howspace platform is designed to empower organizations to drive growth and sustainable impact through limitless involvement.

We believe that engaged people can transform anything. Our platform enables leaders to involve people in transformation and change.

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

Dashboard

Email Reminders

Engagement Tracking

Multi-Channel Management

Negative Feedback Management

Performance Metrics

Personalization

Post Scheduling

Purchasing & Receiving

Ratings/Reviews

Reporting/Analytics

Response Management

Review Monitoring

Review Notification

Review Request

Sentiment Analysis

SMS Messaging

Social Media Integration

UGC Collection

Website Integration

Bazaarvoice

Web-based

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.

family business

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.

EPIC Failure - terrible service - Find an alternative - I wish we did.

Ecommerce

Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

Program Manager

Great help available if needed. Easy to track reviews and customer inquiries in one place.

Ecommerce Business Analyst

Great for capturing reviews from our customers.

Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Senior Paid Social Specialist

I don't like how data is pulled I feel that it is not as efficient as it could be.

Bazaarvoice screenshot

Large Enterprises

Mid Size Business

Small Business

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Reviews.io is a review collection tool for companies to collect merchant (company) & product reviews from genuine customers, then share these on Google

A customer review management tool that brings businesses and consumers together through reviews.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Campaign Management

Complaint Monitoring

Customer Database

Customer Experience Management

Customizable Reports

Data Visualization

Feedback Management

Knowledge Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Language

Predictive Analytics

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

SEO Management

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Tagging

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

Visual Analytics

Widgets

Trustpilot

QA Software Engineer

Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.

Freelance Graphic Designer

Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.

Communication Specialist & Editor

I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.

President

Overall it has been great, I have found some amazing software thanks to Trustpilot.

The software was super easy to use and was made user friendly where anyone would have ease using it.

Business Consultant

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.

Animator

Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Senior Vice President

It has been excellent, good customer service good return on investment.

freelance

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.

Web Developer

I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.

Startup Owner and Freelancer

Customer support wasn't sure what's the problem when I'm getting error while signing up.

Customer Service Representative

Everyone in the world  can leave their feedback  and it is equally important. The site has a clean interface that makes it easy to maneuver the page.

Partner

If you don’t cancel at least 30 days in advance of renewal, they won’t release you from the contract. Extremely poor business practices.

Animal transport coordinator 

Great program to search and post reviews of companies or programs. Easy to use and easy to create a review.

This is a great way to build trust for your business. Just use email or LinkedIn account for review.

Digital Marketing Manager

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Audit Associate

I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.

IT Engineer

My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.

Bazaarvoice vs Trustpilot Comparison (2026)

Bazaarvoice

Trustpilot

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives