The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.
The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.
Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.
Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot.
We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles.
Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.
Likelihood to recommend: 6/10
My go to place when deciding whether to purchase a service or product.
TrustPilot has a large userbase . This ensures that almost anything you are interested in has been used. Used by someone who has left a review .The platform enables users to be as detailed as they need to . One of the best places online for avoiding mistakes .
While they have a very strict verification process ,some of the reviews that are posted seem fake .Fortunately they are usually easy to spot and can be ignored.
Thanks for the feedback! We love hearing that you're enjoying using Trustpilot to check for reviews.
We do work really hard to fight fake reviews on site, but we know we're not perfect and are working on this everyday. If you ever see a review that you think goes against our guidelines, please don't hesitate to flag it or let the team know at firstname.lastname@example.org.
We hope you will continue enjoying your Trustpilot experience!
Likelihood to recommend: 9/10
A great solution to empower your customers through their experiences with your products, a just add water review solution for your eCommerce site.
For e-commerce shop owners and customers alike is crucial to have a platform where unbiased reviews can be handled, shared and published. The good, the bad and the ugly are part of every single business out there and Trustpilot helps users to share their experiences in a safe way thereafter the ratings of business on Trustpilot can be generally more trusted than reviews on Facebook or Google because they have methods to identify users that have bought your products and have a real voice on their experience with it. I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.
It's a big challenge to keep apart unsatisfied customers and people threatening with bad reviews to get extra compensation, I think sometimes Trustpilots fails to put apart this too but I reckon it's really complicated to see what really went wrong with a product. Overall I like how they handle fake reviews and it's quite a trustable service.
Thanks for taking the time to leave us a review! We love to hear you're enjoying a seamless Trustpilot experience so far and are finding it to be a useful platform.
We'll definitely let our Compliance team know of your comments regarding threatening reviews to look into improving in the future. Please don't hesitate to get in touch with any further questions or concerns!
Likelihood to recommend: 9/10
It's a decent review platform - maybe one of the best. But if you start using it, you will likely find yourself trapped as you need to keep paying in order to keep the rating high.
The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.
The customer service team are slow to respond - sometimes many many weeks to get a reply. We have had angry users leave multiple negative reviews on our page - however, Trustpilot leaves them up which affects our star percentages.
Thanks for taking the time to leave us a review. It's great to hear you're finding our platform to be easy to use with some nice features.
We're sorry to hear about any slow responses from our team and will definitely let them know of your feedback. We do work hard to fight any misuse of our site and will take your comments into consideration so we can improve for the future.
If there's anything we can do to improve your Trustpilot experience, please don't hesitate to get in touch.
Likelihood to recommend: 6/10
I use Trustpilot for any purchase in a store that I have never bought before,
Free and simple service to know the opinions of any online and offline commerce. Very useful and recommended for when you are going to make a purchase on a new site and need to know the experience of other customers.
Some companies force their workers to comment positively. Trustpilot should corroborate such suspicious comments to avoid a misleading reputation.
Thanks for taking the time to leave us a review. We love hearing that you're finding Trustpilot to be an essential tool to use before buying online.
Regarding suspicious comments - we know we're not perfect and even though we catch most of what's out there, we always welcome help from anyone using Trustpilot. If you ever find that a company's misusing our site, please don't hesitate to get in touch.
Let's upgrade the world with reviews!
Likelihood to recommend: 10/10
Free: $0 per month
Lite: From $299 per month (paid annually)
Pro: From $549 per month (paid annually)
Enterprise: contact Trustpilot