Trustpilot - 2025 Pricing, Features, Reviews & Alternatives

Users report that Trustpilot provides a reliable way to monitor customer reviews in real-time, allowing them to quickly respond to feedback. They find it helpful for tracking customer satisfaction and ensuring the authenticity of reviews. Reviewers indicate that the intuitive dashboard and alerts make it easy to manage and respond to reviews. They appreciate the control it gives over their brand's reputation, although some mention occasional issues with fake reviews slipping through. Of the 28 Trustpilot users who gave detailed accounts of their use of Review Monitoring, 96% rated this feature as important or highly important.

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“Trustpilot provides businesses with a way to monitor customer reviews in real-time, allowing them to quickly respond to positive and negative feedback.”

DN

Debbie Nicholson

Manager

“This is one of the principal functions we use TrustPilot for. They make monitoring reviews very easy.”

Brock Poling

Vice President of Marketing

Reviewers indicate that Trustpilot is valuable for managing the overall customer experience by collecting and monitoring feedback. They say it helps businesses improve products and services based on customer insights. Users report that it fosters engagement and trust with customers, making it easier to address issues and enhance satisfaction. They find it beneficial for small companies to interact with customers and receive real-time feedback, although some feel it focuses more on review management than the entire experience. Of the 25 Trustpilot users who gave detailed accounts of their use of Customer Experience Management, 92% rated this feature as important or highly important.

Users report that Trustpilot's review request capabilities help increase the volume and visibility of customer feedback. They appreciate the various integration options to automate the process and the professional manner in which requests are made. Reviewers find it easy for customers to leave reviews, which are then tracked and analyzed. They mention that the automation saves time and helps gather more reviews, although some note that requiring account creation can be a barrier for older clientele. Of the 35 Trustpilot users who gave detailed accounts of their use of Review Request, 91% rated this feature as important or highly important.

Reviewers indicate that Trustpilot's surveys and feedback tools are useful for gathering customer insights and understanding their needs. They say it helps businesses evolve by spotting issues and addressing them quickly. Users report that the feedback shared by other customers aids in making informed decisions and improving products and services. They appreciate the ease of giving and receiving feedback, although some mention they haven't used the survey capability extensively. Of the 34 Trustpilot users who gave detailed accounts of their use of Surveys & Feedback, 91% rated this feature as important or highly important.

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Highly relevant

“They help me gauge the reputation and reliability of businesses. The feedback shared by other customers allows me to make informed decisions, ensuring I choose businesses that provide excellent products and services.”

islam kamal

Doctor

“Ensuring that our business evolves with your client base is vital for us. Trustpilot ensures that we are keepung everyone happy and alklows us to spot any issues and sort them quickly.”

Elle Draper

Owner / Founder

Users report that Trustpilot provides effective tools for managing negative feedback, including responding to reviews and resolving issues. They appreciate the transparency and accountability it promotes, helping businesses improve based on constructive criticism. Reviewers find it useful for identifying and addressing pain points, although some mention challenges with irrelevant or malicious reviews. They say it helps build trust by showing how businesses handle negative feedback and improve their services. Of the 50 Trustpilot users who gave detailed accounts of their use of Negative Feedback Management, 88% rated this feature as important or highly important.

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“We appreciate the insights we can gather from the negative reviews. It allows us to visit those pain points and turn them into solutions that will improve the experience of our customers overall. ”

ET

Elexciss Thomas

Web Content Manager

“This is very important because one gets to know that doing a background check is as much as important as buying a product.The negative feedback enables the business involved to improve on certain things that need be.Personally,I don't consider negative comments shown as a threat but rather a room for the business to grow by rectifying their mistakes.”

Esther Tuikong

Journalist

Reviewers indicate that Trustpilot's reporting and analytics tools are helpful for monitoring and measuring the impact of review management efforts. They find the insights valuable for understanding customer satisfaction and overall performance. Users report that the reports are easy to produce and manage, providing clear and useful data. They appreciate having relevant information at hand, although some mention they use other analytics tools for more detailed analysis. Of the 33 Trustpilot users who gave detailed accounts of their use of Reporting/Analytics, 79% rated this feature as important or highly important.

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“Reporting and analytics helps you fish out data that is most important to you”

Sarah Ponder

CEO

“By analyzing the reviews and feedback on the dashboard, businesses can gain”

OR

Oualid Rouaz

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