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Trustpilot

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Customer review management platform for online businesses

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Trustpilot Pricing, Features, Reviews and Alternatives

Trustpilot FAQs

Q. What type of pricing plans does Trustpilot offer?

Trustpilot has the following pricing plans:
Starting from: $259.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Trustpilot?

Trustpilot has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Trustpilot support?

Trustpilot supports the following languages:
Danish, Dutch, English, French, German, Italian, Spanish, Swedish


Q. Does Trustpilot offer an API?

No, Trustpilot does not have an API available.


Q. What other apps does Trustpilot integrate with?

Trustpilot integrates with the following applications:
OpenCart, SwiftERM, eDesk, Adobe Commerce, WooCommerce, PayPal, PinMeTo, Gnatta, PrestaShop, Zapier, Sprinklr, Segment, Shopware, Nosto, Movable Ink, Talkwalker, Yext, Twitter/X, Salesforce Sales Cloud, Slack, Klaviyo, Meta for Business, Chattermill, Gorgias, Adestra, Fresh Relevance, Uberall, Mailchimp, Flowbox, Hootsuite, ReviewTrackers, BigCommerce, Shopify, Zendesk Suite


Q. What level of support does Trustpilot offer?

Trustpilot offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Phone Support

Trustpilot product overview

Price starts from

259

Per month

Flat Rate

What is Trustpilot?

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback. The solution helps businesses improve customer experience, showcase their reputation, and amplify their presence online, as well as increase overall conversions and sales. Trustpilot’s key features include review reporting and analytics, review invitations and reminders, rich snippet stars, on-site review widgets, Google seller ratings, and more.

Key benefits of using Trustpilot

  • Automate the customer review collection process seamlessly into the brand's customer journey and monitor customer feedback to resolve issues for any unsatisfied customers, and respond to customers publicly.

  • Trustpilot helps drive more traffic from both paid and organic search results with Google seller ratings for increased CTR and conversions on paid ads.

  • Create genuine social proof by leveraging Trustpilot ratings and reviews at key conversion points to increase on-site conversions and sales.

  • Boost organic search results and online visibility with Trustpilot by displaying content that improves SEO with highly relevant keywords and rich snippet stars.

  • Connect with favorite third party tools thanks to Trustpilot's dozens of integrations with apps such as Zendesk, Magento, Hootsuite, Salesforce, Zapier, Prestashop, Mailchimp, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Documentation
    Webinars

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    Starting from

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    Per month

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    Why am I seeing this?

    Trustpilot pricing information

    Value for money

    4.2

    /5

    1.1K

    Starting from

    259

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Trustpilot features

    Functionality

    4.4

    /5

    1.1K

    Total features

    49

    6 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    Third-Party Integrations
    API
    Campaign Management
    Reporting & Statistics
    Alerts/Notifications
    Engagement Tracking

    Functionality contenders

    Trustpilot users reviews

    Overall Rating

    4.5

    /5

    1.1K

    Positive reviews

    92

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.58/10
    Rating distribution

    5

    4

    3

    2

    1

    757

    289

    52

    11

    32

    Pros
    Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.
    I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.
    Overall it has been great, I have found some amazing software thanks to Trustpilot.
    Cons
    Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.
    There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.
    Customer support wasn't sure what's the problem when I'm getting error while signing up.

    Overall rating contenders

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    Ibadat S.

    agent

    Leisure, Travel & Tourism, 51-200 employees

    Review source

    Overall Rating

    Increase your Business Revenue with Trustpilot!

    Reviewed 4 months ago

    Transcript

    Ibadat S.: Hi, my name is Ibadat. I'm from an engineering background and working with Purolator. Purolator...

    Vendor response

    Hi Ibadat, Thank you so much for taking the time to leave us a video review! We always love to hear from our customers. Thanks, The Trustpilot Team

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    Ihor B.

    CEO

    Computer Software, 1-10 employees

    Review source

    Overall Rating

    Trustpilot Review: Its Easy and Works Great!

    Reviewed 5 months ago

    Transcript

    Ihor: Hey, my name is Ihor. I'm CEO at [inaudible 00:00:03], a computer software company, software for...

    Vendor response

    Hi Ihor, Thanks so much for taking the time to leave us this awesome video review! We love to hear that you're enjoying using Trustpilot! Thanks, The Trustpilot Team

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    Catherine F.

    Computer Software, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Helpful tool

    Reviewed 6 years ago

    Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor.

    Pros

    I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward.

    Cons

    There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies.

    Vendor response

    Hi Catherine, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot. We'll definitely pass along your feedback regarding star rating to our Product team to look into more. Let's upgrade the world with reviews!

    GG
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    Guido G.

    Furniture, 501-1,000 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    The main tool to monitor customer satisfaction

    Reviewed a year ago

    We're working a lot with it, especially to be able to support those customers who had a bad experience with our products or services.

    Pros

    Trustpilot is critical for almost all the companies because of its huge brand awareness.Almost all customers use it both to find information about the satisfaction of their peers about product and services.So companies do not need to invest to "teach" their customer to use it, but they need to invest to keep it monitored and to respond quickly to customer comments and reviews (especially the negative ones).

    Cons

    It can be a "dangerous" tool when it's not monitored properly by companies, especially because its reviews are public and can be seen by all users on the web.It requires a lot of effort.

    Vendor response

    Hi Guido, Thanks for the kind words! We're happy to hear that you're finding Trustpilot to be a great tool to monitor customer satisfaction. If you need any help or support while navigating how to use our platform, please don't hesitate to get in touch! Thanks, The Trustpilot Team

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    Grace W.

    Financial Services, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    ZERO REVIEWS. Trustpilot = AWFUL experience from start to finish is an understatement! DO NOT USE.

    Reviewed a year ago

    TrustpilotAWFUL experience from start to finish is an understatement! DO NOT USE.1. No onboarding. I was left to figure everything out myself.2. Our account was set up incorrectly under the wrong company as we operate as two entities. It took 1.5 months to get it corrected and the subscription was useless during that time. 3. We were set up with stars instead of written testimonials as we requested....

    Pros

    NOTHING. We got ZERO benefit from Trustpilot. Complete waste of money.

    Cons

    My entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over.

    Vendor response

    Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team

    SC
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    Sarah C.

    Health, Wellness and Fitness, 11-50 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    I like their customer service

    Reviewed 3 months ago
    Pros

    Easy to use, they have a great response time and helpful for the most part. We were able to verify if people actually purchased products from us and get some fake reviews dropped off.

    Cons

    Our brand has a few companies under the same umbrella and it's frustrating we can't separate them out. Also, no control on who writes a review.

    Vendor response

    Hi Sarah, Thanks for the review. It's great to know that you're finding Trustpilot to be easy to use! We will be sure to pass along your feedback to our team regarding separating companies under your brand to look into for the future. Thanks, The Trustpilot Team

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    Ouattara B.

    Telecommunications, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A great way to read reviews about products

    Reviewed a year ago

    There are several platforms I visit when I want to make a choice about a product. Trustpilot is one of my favorites. It's important to know what you're dealing with before you start, especially if it costs you money

    Pros

    There are so many products in our markets these days, I think it's very important to get input from other consumers before making a choice. Trustpilot is one of the platforms that I regularly consult before making a decision about a product. For me, TrustPilot is a great platform where you can collect real customer reviews. You can find reviews on different types of products, physical or software. You can also find different types of reviews and ratings, with the right comments. Moreover, it is easy to use. By typing in the search bar, you can find the product you want. I recommend that anyone who wants to buy a product should check it out

    Cons

    I don't really have a recommendation for this platform. It suits me for the moment

    Vendor response

    Hi Ouattara, Thanks for sharing your experience with us. We love to know that you've found Trustpilot to be a great way to read reviews about products and that you use it regularly. We hope you continue enjoying your Trustpilot experience! Thanks, The Trustpilot Team

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