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Trustpilot

4.5
(997)

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Customer review management platform for online businesses

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(31)

Trustpilot Pricing, Features, Reviews and Alternatives

Trustpilot FAQs

Q. What type of pricing plans does Trustpilot offer?

Trustpilot has the following pricing plans:
Starting from: $225.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Trustpilot?

Trustpilot has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Trustpilot support?

Trustpilot supports the following languages:
Danish, Dutch, English, French, German, Italian, Spanish, Swedish

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Q. Does Trustpilot offer an API?

No, Trustpilot does not have an API available.

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Q. What other apps does Trustpilot integrate with?

Trustpilot integrates with the following applications:
OpenCart, SwiftERM, eDesk, Adobe Commerce, WooCommerce, PayPal, Gnatta, PrestaShop, Zapier, Sprinklr, Segment, Shopware, Nosto, Movable Ink, Talkwalker, Yext, Twitter, Salesforce Sales Cloud, Slack, Klaviyo, Meta for Business, Chattermill, Gorgias, Adestra, Fresh Relevance, Uberall CoreX, Mailchimp, Hootsuite, ReviewTrackers, BigCommerce, Shopify, Zendesk Suite

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Q. What level of support does Trustpilot offer?

Trustpilot offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Phone Support

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Trustpilot product overview

Price starts from

225

Per month

Flat Rate

What is Trustpilot?

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback. The solution helps businesses improve customer experience, showcase their reputation, and amplify their presence online, as well as increase overall conversions and sales. Trustpilot’s key features include review reporting and analytics, review invitations and reminders, rich snippet stars, on-site review widgets, Google seller ratings, and more.

Key benefits of using Trustpilot

  • Automate the customer review collection process seamlessly into the brand's customer journey and monitor customer feedback to resolve issues for any unsatisfied customers, and respond to customers publicly.

  • Trustpilot helps drive more traffic from both paid and organic search results with Google seller ratings for increased CTR and conversions on paid ads.

  • Create genuine social proof by leveraging Trustpilot ratings and reviews at key conversion points to increase on-site conversions and sales.

  • Boost organic search results and online visibility with Trustpilot by displaying content that improves SEO with highly relevant keywords and rich snippet stars.

  • Connect with favorite third party tools thanks to Trustpilot's dozens of integrations with apps such as Zendesk, Magento, Hootsuite, Salesforce, Zapier, Prestashop, Mailchimp, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Documentation
    Webinars

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    Starting from

    225

    Per month

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    Why am I seeing this?

    Trustpilot pricing information

    Value for money

    4.2

    /5

    997

    Starting from

    225

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Trustpilot features

    Functionality

    4.4

    /5

    997

    Total features

    42

    7 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    Activity Dashboard
    API
    Reporting & Statistics
    Third Party Integrations
    Alerts/Notifications
    Engagement Tracking

    Functionality contenders

    Trustpilot users reviews

    Overall Rating

    4.5

    /5

    997

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.56/10
    Rating distribution

    5

    4

    3

    2

    1

    659

    257

    48

    10

    23

    Pros
    Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.
    I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.
    Overall it has been great, I have found some amazing software thanks to Trustpilot.
    Cons
    Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.
    There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.
    Customer support wasn't sure what's the problem when I'm getting error while signing up.

    Overall rating contenders

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    Brock P.

    Vice President of Marketing

    Retail, 51-200 employees

    Review source

    Overall Rating

    My Only Compliant is We Should Have Signed Up SOONER!

    Reviewed 3 months ago

    Transcript

    Brock P.: Hi, my name is Brock. I'm a Vice President of Marketing. I give Trustpilot a five. And for...

    VA
    AvatarImg

    Vanessa A.

    blogger

    Writing and Editing, self-employed

    Review source

    Overall Rating

    a great resource

    Reviewed 3 years ago

    Transcript

    Vanessa A.: Hi, I'm Vanessa, and I'm a freelance blogger. I give Trustpilot a five out of five. I use...

    AvatarImg
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    Catherine F.

    Computer Software, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Helpful tool

    Reviewed 5 years ago

    Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor.

    Pros

    I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward.

    Cons

    There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies.

    Vendor response

    Hi Catherine, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot. We'll definitely pass along your feedback regarding star rating to our Product team to look into more. Let's upgrade the world with reviews!

    Aj
    AvatarImg

    Amanda j.

    Retail, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great everyone must have this.

    Reviewed 13 days ago

    I like almost everything about Trustpilot.

    Pros

    I Love the fact that it gives you the quality of something you are looking for business-wise.

    Cons

    Sometimes they don't reply to you on time.

    Vendor response

    Hi Amanda, Thanks for sharing your experience with us! We're glad to hear that you're finding Trustpilot to be a must-have. Thanks, The Trustpilot Team

    AR
    AvatarImg

    Verified reviewer

    Retail, 1-10 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Sounds like a total sales scam

    Reviewed 3 months ago

    I've so far had a very bad experience with the bait n' switch from their website. The salesperson was not willing to be flexible with the contract. At least 99% of SaaS companies offer a monthly plan vs a 12-month plan. This company only offers a 12-month plan and bills quarterly. Completely false advertising of their pricing and commitment.

    Pros

    It's nice to have another place where folks can review our company.

    Cons

    Beware of total sales scam! First off, we've received nothing but 5-star reviews, but somehow Trustpilot only displays a 4.1-star average. It's as if it's some kind of tactic to get us to reach out to them so they can sell us on a BS 12-month contract. Their website is a total bait n' switch, as it says nothing about being billed quartlery (only shows monthly price). They also bury their mention of a 12-month contract way at the bottom in the FAQ section.

    Vendor response

    Hi, Thanks for the feedback. We just want to clear the air on a few things. A company's TrustScore is calculated on a scale from 1 to 5. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore recalculation happens once per day, since the TrustScore will not change as quickly...

    TZ
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    Tommaso Z.

    Marketing and Advertising, 1-10 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Trustpilot

    Reviewed 4 months ago

    Trustpilot is a popular online platform for writing and reading product and service reviews. Here is a review of the positive and negative aspects of Trustpilot:

    Pros

    Wide coverage: Trustpilot has a wide coverage of products and services, making it a great resource for finding unbiased reviews and ratings.User-generated content: Trustpilot is based on user-generated content, giving a true representation of customer experiences.Easy to use: Trustpilot has a simple and intuitive interface, making it easy for users to find and read reviews.Transparent: Trustpilot has a transparent review process, with a dedicated team working to ensure the authenticity and validity of reviews.Helpful for businesses: Trustpilot provides valuable feedback and insights for businesses, helping them to improve their products and services.

    Cons

    Potentially biased reviews: As with any user-generated platform, there is the potential for biased or fake reviews to be posted.Limited verification of reviews: While Trustpilot has a review verification process, it may not catch every fake or biased review.Incomplete coverage: While Trustpilot covers a wide range of products and services, it may not have reviews for all products and services.Lack...

    Vendor response

    Hi Tommaso, Thanks for taking the time to share your experience with us - we really appreciate it! We love hearing that you're finding our platform to be easy to use, transparent, and a valuable source of feedback. Our team works around the clock to combat fake reviews. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks...

    NA
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    Nimesh A.

    Information Technology and Services, 201-500 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great source to check company reviews

    Reviewed 2 months ago
    Pros

    Can check customer experiences and opinions.Best way to check online reputation and credibility.

    Cons

    Can be affected by fake reviews and review manipulation.

    Vendor response

    Hi Nimesh, Thanks for the kind review! We're happy to hear that you're enjoying using our platform to check company reviews. Thanks, The Trustpilot Team

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