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Trustpilot Pricing, Features, Reviews and Alternatives
Trustpilot FAQs
Q. Who are the typical users of Trustpilot?
Q. What languages does Trustpilot support?
Q. What other apps does Trustpilot integrate with?
Trustpilot integrates with the following applications:
OpenCart, SwiftERM, eDesk, Adobe Commerce, WooCommerce, PayPal, Gnatta, PrestaShop, Zapier, Sprinklr, Segment, Shopware, Nosto, Movable Ink, Talkwalker, Yext, Twitter, Salesforce Sales Cloud, Slack, Klaviyo, Meta for Business, Chattermill, Gorgias, Adestra, Fresh Relevance, Uberall CoreX, Mailchimp, Hootsuite, ReviewTrackers, BigCommerce, Shopify, Zendesk Suite
Trustpilot product overview
What is Trustpilot?
Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback. The solution helps businesses improve customer experience, showcase their reputation, and amplify their presence online, as well as increase overall conversions and sales. Trustpilot’s key features include review reporting and analytics, review invitations and reminders, rich snippet stars, on-site review widgets, Google seller ratings, and more.
Key benefits of using Trustpilot
Typical customers
Platforms supported
Support options
Training options
Not sure about Trustpilot? Compare it with a popular alternative
Starting from
225
Per month
Flat Rate
Starting from
No pricing info
Trustpilot pricing information
Value for money
4.2
/5
997
Starting from
225
Per month
Flat Rate
Pricing options
Value for money contenders
Trustpilot features
Functionality
4.4
/5
997
Total features
42
7 categories
Most valued features by users
Functionality contenders
Trustpilot users reviews
Overall Rating
4.5
/5
997
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.56/10
659
257
48
10
23
Max L.
Sandesh B.
Muhammad Hassan H.
Overall rating contenders
Brock P.
Vice President of Marketing
Retail, 51-200 employees
Review source
Transcript
Brock P.: Hi, my name is Brock. I'm a Vice President of Marketing. I give Trustpilot a five. And for...
Vanessa A.
blogger
Writing and Editing, self-employed
Review source
Transcript
Vanessa A.: Hi, I'm Vanessa, and I'm a freelance blogger. I give Trustpilot a five out of five. I use...
Catherine F.
Computer Software, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor.
I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward.
There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies.
Hi Catherine, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot. We'll definitely pass along your feedback regarding star rating to our Product team to look into more. Let's upgrade the world with reviews!
Amanda j.
Retail, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
I like almost everything about Trustpilot.
I Love the fact that it gives you the quality of something you are looking for business-wise.
Sometimes they don't reply to you on time.
Hi Amanda, Thanks for sharing your experience with us! We're glad to hear that you're finding Trustpilot to be a must-have. Thanks, The Trustpilot Team
Verified reviewer
Retail, 1-10 employees
Used weekly for less than 6 months
Review source
Share this review:
I've so far had a very bad experience with the bait n' switch from their website. The salesperson was not willing to be flexible with the contract. At least 99% of SaaS companies offer a monthly plan vs a 12-month plan. This company only offers a 12-month plan and bills quarterly. Completely false advertising of their pricing and commitment.
It's nice to have another place where folks can review our company.
Beware of total sales scam! First off, we've received nothing but 5-star reviews, but somehow Trustpilot only displays a 4.1-star average. It's as if it's some kind of tactic to get us to reach out to them so they can sell us on a BS 12-month contract. Their website is a total bait n' switch, as it says nothing about being billed quartlery (only shows monthly price). They also bury their mention of a 12-month contract way at the bottom in the FAQ section.
Hi, Thanks for the feedback. We just want to clear the air on a few things. A company's TrustScore is calculated on a scale from 1 to 5. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore recalculation happens once per day, since the TrustScore will not change as quickly...
Tommaso Z.
Marketing and Advertising, 1-10 employees
Used weekly for 6-12 months
Review source
Share this review:
Trustpilot is a popular online platform for writing and reading product and service reviews. Here is a review of the positive and negative aspects of Trustpilot:
Wide coverage: Trustpilot has a wide coverage of products and services, making it a great resource for finding unbiased reviews and ratings.User-generated content: Trustpilot is based on user-generated content, giving a true representation of customer experiences.Easy to use: Trustpilot has a simple and intuitive interface, making it easy for users to find and read reviews.Transparent: Trustpilot has a transparent review process, with a dedicated team working to ensure the authenticity and validity of reviews.Helpful for businesses: Trustpilot provides valuable feedback and insights for businesses, helping them to improve their products and services.
Potentially biased reviews: As with any user-generated platform, there is the potential for biased or fake reviews to be posted.Limited verification of reviews: While Trustpilot has a review verification process, it may not catch every fake or biased review.Incomplete coverage: While Trustpilot covers a wide range of products and services, it may not have reviews for all products and services.Lack...
Hi Tommaso, Thanks for taking the time to share your experience with us - we really appreciate it! We love hearing that you're finding our platform to be easy to use, transparent, and a valuable source of feedback. Our team works around the clock to combat fake reviews. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks...
Nimesh A.
Information Technology and Services, 201-500 employees
Used weekly for 2+ years
Review source
Share this review:
Can check customer experiences and opinions.Best way to check online reputation and credibility.
Can be affected by fake reviews and review manipulation.
Hi Nimesh, Thanks for the kind review! We're happy to hear that you're enjoying using our platform to check company reviews. Thanks, The Trustpilot Team
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