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Customer Reviews Solution

Last updated: November 2024

Table of Contents

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Bazaarvoice - 2025 Pricing, Features, Reviews & Alternatives

What is Bazaarvoice?

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

Starting from

Empty state illustration for "No pricing info"

No pricing info

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Bazaarvoice's key features

Most critical features, based on insights from Bazaarvoice users:

Negative Feedback Management
Review Request
Review Notification
Dashboard
Review Monitoring
Response Management

All Bazaarvoice features

Features rating:

Multi-Channel Management
Ratings/Reviews
Reporting/Analytics
Social Media Integration
Sentiment Analysis
Email Reminders
Engagement Tracking
Performance Metrics
Post Scheduling
Purchasing & Receiving
SMS Messaging
UGC Collection
Website Integration

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Bazaarvoice pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

Bazaarvoice support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Documentation

Bazaarvoice reviews

Overall rating

4.3

/5

32

Positive reviews

88

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.93/10
Rating distribution

5

4

3

2

1

17

11

2

0

2

Pros
“Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.”
“Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.”
“Great help available if needed. Easy to track reviews and customer inquiries in one place.”
Cons
“Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.”
“EPIC Failure - terrible service - Find an alternative - I wish we did.”
“Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.”

Bazaarvoice FAQs

Q. What type of pricing plans does Bazaarvoice offer?

Bazaarvoice has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of Bazaarvoice?

Bazaarvoice has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Bazaarvoice support?

Bazaarvoice supports the following languages:
English, French, German


Q. Does Bazaarvoice offer an API?

No, Bazaarvoice does not have an API available.


Q. What level of support does Bazaarvoice offer?

Bazaarvoice offers the following support options:
Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support

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