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Bazaarvoice

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Bazaarvoice Pricing, Features, Reviews and Alternatives

Bazaarvoice FAQs

Q. What type of pricing plans does Bazaarvoice offer?

Bazaarvoice has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Bazaarvoice?

Bazaarvoice has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Bazaarvoice support?

Bazaarvoice supports the following languages:
English, French, German


Q. Does Bazaarvoice offer an API?

No, Bazaarvoice does not have an API available.


Q. What level of support does Bazaarvoice offer?

Bazaarvoice offers the following support options:
Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support

Bazaarvoice product overview

What is Bazaarvoice?

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Documentation

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Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

350

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Bazaarvoice pricing information

Value for money

3.4

/5

31

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Bazaarvoice features

Functionality

4.0

/5

31

Total features

18

12 categories

Most valued features by users

Reporting/Analytics
Performance Metrics
Dashboard
Email Reminders
Multi-Channel Management
Negative Feedback Management
Post Scheduling
Purchasing & Receiving

Functionality contenders

Bazaarvoice users reviews

Overall Rating

4.3

/5

31

Positive reviews

87

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.9/10
Rating distribution

5

4

3

2

1

16

11

2

0

2

Pros
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Great help available if needed. Easy to track reviews and customer inquiries in one place.
Cons
Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Overall rating contenders

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Maricela G.

Warehousing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Way to Connect with Customers

Reviewed 5 years ago
Pros

It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.

Cons

It's a bit pricy but in my opinion, worth the price.

LB
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Lindsay B.

Consumer Goods, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

An essential part of your PDP!

Reviewed 9 months ago

Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

Pros

Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.

Cons

Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.

KO
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Kathleen O.

Consumer Goods, 5,001-10,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Not impressed

Reviewed 10 months ago

I am a detractor at this point.

Pros

I have not found anything yet. The team is unhelpful, unavailable, and untrained.

Cons

It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.

SC
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Sarah C.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Not a lot of customization or control

Reviewed 3 months ago
Pros

Easy to implement and use the software.

Cons

Not a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience.

JF
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Jillian F.

Food & Beverages, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great for Review Syndication - Reporting / Analytics Needs Help

Reviewed 10 months ago

If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.

Pros

Review pooling/syndication, Influenster Review generation, & strong account management ([sensitive content hidden] is a fantastic partner!).

Cons

The Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance.

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