DialedIn CCaaS vs Genesys Cloud CX

CXone Mpower

Five9

Convoso

8x8 Work

VICIdial

Avaya UCaaS

Compare DialedIn CCaaS and Genesys Cloud CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer History

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Data Management

Data Security

FCC Compliance

For Cloud Phone Systems

For Contact Centers

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Campaign

Multi-Channel Communication

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Reporting/Analytics

Ring Groups

Role-Based Permissions

SMS Messaging

Social Media Integration

Third-Party Integrations

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workforce Management

DialedIn CCaaS

Web-based

Windows

Production Coordinator

To top it off, working with the people at Chase has been an even greater part of this amazing experience.

User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.

Director of Marketing

Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.

Owner

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

Director of Sales

I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.

President 

Any time I need help they are there. The functionality and simplicity is fantastic.

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.

Operations Manager

It was great I talked with [sensitive content hidden]  and they are great agents.

Vice President

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

Very good customization. Does many things that help our business.

Inside Sales Agent

Plus, the integration options with other tools are seamless. It really helps streamline workflows, saving time and boosting productivity.

Sr. Director of Information Technology

As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.

Dir Call Centers

The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Try any other product and you will be wasting your time.

We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.

Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.

Can't think of any one thing that left us dissatisfied.

Call Center Manager

No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.

DialedIn CCaaS screenshot: DialedIn CCaaS mobile access

DialedIn CCaaS screenshot: DialedIn CCaaS multi-channel communication

DialedIn CCaaS screenshot: DialedIn CCaaS analytics

DialedIn CCaaS screenshot: DialedIn CCaaS monitor performance

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

DialedIn CCaaS vs Genesys Cloud CX Comparison (2026)

DialedIn CCaaS

Genesys Cloud CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives