ChaseData Pricing, Features, Reviews & Comparison of Alternatives

ChaseData Reviews

ChaseData

Cloud-based call center solution for SMBs

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ChaseData offers a complete cloud-based call center management solution suitable for small and mid-sized call centers with five or more agents. It is a single solution that offers provisions for outbound predictive dialing, managed preview dialing and queued progressive dialing.

ChaseData offers both inbound and outbound calling features with an automated IVR support. The customizable campaign management feature allows businesses to run multiple campaigns simultaneously. Its advanced pacing algorithm for call rates allows management to configure flexible calling rates for multiple campaigns based on the number of agents or working hours available. The integrated PowerStudio tool allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents. ChaseData includes a wide series of inbound numbers that are spontaneously matched to the area code into which a campaign is dialing.

ChaseData offers an automatic call distribution (ACD) system that seamlessly distributes unique contacts to multiple agents to avoid any call repetitions. Management has the flexibility to define their inbound and outbound agents based on the set parameters. Businesses can also set up their own IVRs (interactive voice response) to auto-address incoming calls during non-business hours or public holidays. The solution also offers management the flexibility to contact their customers with text messages, emails, web chat or through social media platforms.

The solution also provides an open API to be integrated with in-house CRM solutions and other communication tools.
www.chasedatacorp.com

ChaseData Screenshots (5)

ChaseData screenshot: View both graphical as well as textual data of your call center businessChaseData screenshot: Track the calling status of agentsChaseData screenshot: Generate call log report with multiple KPIsChaseData screenshot: Get a glance of multiple status with a live dashboardChaseData screenshot: Monitor and track live campaign stats

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
Web-based
Supported Countries
United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

ChaseData Pricing

Starting from: $89.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Small business: $89 per user per month
Professionals: $139 per user per month
Enterprise : $169 per user per month

Competitors Pricing

Scorebuddy

Starting from: £99.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Virtual Office

Starting from: $19.99
Pricing model: Subscription

CallTools

Starting from: $99.99/month
Pricing model: Subscription

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Key Features of ChaseData

  • Live administrator dashboard
  • Ad-hoc reporting
  • Automatic call distribution system
  • Outbound & inbound calls
  • Automated call recording
  • Call routing
  • Call scripting
  • Caller ID
  • Campaign monitoring
  • Campaign management
  • Live chat
  • Compliance management
  • Escalation management
  • Customizable campaigns
  • Predictive dialer
  • Role based permissions for managers and agents
  • Integrate with Salesforce, SugarCRM, ZohoCRM and Oracle
  • Adjustable contact rates
  • Automated IVR
  • API

Benefits

• ChaseData's call center solution supports multiple dialing modes to choose from which includes predictive dialing, progressive dialing and managed preview dialing within a single software.

• The solution allows call centers to run multiple campaigns simultaneously with the ability to switch between ongoing campaigns in real time.

• The administrator can monitor active campaigns and track progress with real-time updates of active agents, lead conversions or call drops.

• ChaseData’s inbuilt list manager feature offers functionality to sort, alter, update or email contact lists directly from within the solution.

• The solution is capable of automatically recording every call and storing on cloud servers for a minimum of 90 days to be tracked for reviews and ratings.

Alternatives to ChaseData

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