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DialedIn CCaaS

Cloud-based contact center solution to streamline operations

Last updated: March 2025

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DialedIn CCaaS - 2025 Pricing, Features, Reviews & Alternatives

What is DialedIn CCaaS?

DialedIn is a cloud-based CCaaS platform engineered to optimize outbound, inbound, and blended call center activities across various industries. The platform is a comprehensive, adaptable solution that grows with the business and keeps it competitive.Designed for any team with at least five seats, it provides advanced options including auto, predictive, preview, and progressive dialing to ensure every call is managed efficiently.

DialedIn CCaaS offers a suite of key features designed to enhance efficiency and user experience. Rapid Deployment allows users to get up and running in minutes, not days, ensuring minimal downtime. The User-Friendly Interface requires minimal training, enabling teams to focus their time and energy on delivering top-tier service. Smart Call Routing uses customizable rules to direct calls based on language, skill set, and other factors, enhancing both customer and agent experiences. No-Code Integrations make it easy for users to connect with leading CRMs and APIs, eliminating complex coding and streamlining workflows.

DialedIn CCaaS provides Real-Time Analytics with customizable dashboards and reporting tools that offer instant insights to optimize performance on the go. Security & Compliance are prioritized with robust security settings that ensure data integrity and compliance, and digital call records are stored securely for up to 90 days. Scalability is a key feature, as the solution also scales from small businesses to large enterprises, whether deployed on-site or in the cloud.

Benefits of using DialedIn CCaaS

Achieving call center success means competing against integration with websites, social media, email, and traditional mass mail – and succeeding. Most cloud-based contact center solutions don’t do enough for your sales staff or customers. Here’s how partnering with DialedIn supports your staff and provides a fast callback while the customer's interest is still strong:

• Increased Agent Productivity: Always know what your contact center agents are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed and how long they pause between calls.
• Improved Customer Satisfaction: Inbound or outbound, no matter what industry, high-quality contact center services are a key to the client experience. DialedIn's contact center software solution makes each call quick, efficient, and personal.
• Reduced Operation Costs: Whether your center’s calls are inbound or outbound, you will lower your costs and increase productivity. Your staff will love the enhanced functionality that occurs through interfaces with common apps, your financial department will love the lift to the bottom line.
• Faster Business Decisions: Industry-specific needs require industry-specific call solutions. Your B2B or B2C call center needs to have data at its fingertips. DialedIn’s customizable solutions support every department from sales to customer service.

Starting from

/user

Per month

view pricing plans

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DialedIn CCaaS's key features

Most critical features, based on insights from DialedIn CCaaS users:

Call Center Management

4.8

(58)

Call Recording

4.9

(55)

Caller ID

4.8

(62)

Predictive Dialer

4.9

(56)

Auto-Dialer

4.9

(39)

Automatic Call Distribution

4.7

(53)

All DialedIn CCaaS features

Features rating:

4.8

(246)

Campaign Management

4.6

(10)

Contact Management

4.8

(6)

List Management

5.0

(2)

Lead Capture

4.0

(2)

Automated Routing

5.0

(2)

Voice Mail

4.9

(7)

Alerts/Notifications

(0)

Customer Database

4.0

(1)

Quality Management

5.0

(1)

VoIP Connection

4.3

(4)

Call Logging

4.5

(24)

Power Dialer

4.8

(8)

Computer Telephony Integration

4.8

(49)

Call Scripting

4.6

(32)

Reporting/Analytics

4.5

(34)

Lead Management

4.8

(25)

Call Monitoring

4.8

(30)

Lead Distribution

4.8

(5)

Real-Time Reporting

4.8

(13)

CRM

4.5

(2)

Reporting & Statistics

4.9

(14)

Queue Management

4.0

(4)

Call Routing

4.8

(9)

Activity Dashboard

4.7

(15)

Agent Interface

5.0

(1)

Alerts/Escalation

3.8

(4)

Interaction Tracking

4.8

(5)

Call Transfer

4.6

(5)

Performance Metrics

(0)

Performance Management

(0)

PBX

(0)

Lead Qualification

5.0

(1)

Live Chat

(0)

Manual Dialer

1.0

(1)

Outbound Call Center

(0)

Online Voice Transmission

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Multi-Campaign

(0)

Preview Dialer

(0)

Progressive Dialer

3.8

(4)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Updates

(0)

Ring Groups

(0)

Role-Based Permissions

3.0

(1)

SMS Messaging

(0)

Social Media Integration

(0)

Third-Party Integrations

(0)

Virtual Call Center

(0)

Virtual Extensions

(0)

Voicemail Transcription

(0)

VoIP

(0)

Chat/Messaging

(0)

Callback Scheduling

(0)

Call Tracking

(0)

Call Screening

(0)

Call Scheduling

(0)

Call Reporting

5.0

(1)

Call Queues

(0)

Call List Management

5.0

(1)

Call Disposition

(0)

Call Conferencing

(0)

Blended Call Center

(0)

Automatic Outbound Dialer

(0)

Automated Attendant

(0)

API

(0)

Answering Machine Detection

(0)

Activity Tracking

(0)

Access Controls/Permissions

(0)

IVR

3.0

(2)

Integrations Management

(0)

Inbound Call Center

(0)

FTC Compliance

(0)

For Sales Teams/Organizations

(0)

For Contact Centers

(0)

For Cloud Phone Systems

(0)

FCC Compliance

(0)

Data Security

(0)

Data Management

5.0

(1)

Data Import/Export

4.0

(1)

Dashboard

(0)

Customizable Reports

(0)

Customizable Caller ID

(0)

Customer History

(0)

Contact Database

(0)

Chatbot

(0)

DialedIn CCaaS awards

Call Center

94/100

DialedIn CCaaS alternatives

DialedIn CCaaS

4.8

(246)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.8

Value for Money

4.7

Customer Support

4.8

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

3CX

4.4

(444)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

DialedIn CCaaS pricing

Value for money rating:

4.7

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

DialedIn CCaaS integrations (9)

Top integrations

Salesforce Sales Cloud

HubSpot Marketing Hub

DialedIn CCaaS support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Email/Help Desk

Chat

FAQs/Forum

Phone Support

Training options

Documentation

Live Online

In Person

Videos

Webinars

DialedIn CCaaS reviews

Overall rating

4.8

246

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.15/10

Rating distribution

214

Pros

“The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.”

Brian H.

Technical Project Manager

“To top it off, working with the people at Chase has been an even greater part of this amazing experience.”

Samuel R.

Production Coordinator

“User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.”

Florence D.

COO

Cons

“Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.”

Chad K.

Director of Sales

“Try any other product and you will be wasting your time.”

Curtis P.

CEO

“Can't think of any one thing that left us dissatisfied.”

Evan R.

Owner

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DialedIn CCaaS FAQs

Q. What type of pricing plans does DialedIn CCaaS offer?

DialedIn CCaaS has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription

Q. Who are the typical users of DialedIn CCaaS?

DialedIn CCaaS has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does DialedIn CCaaS support?

DialedIn CCaaS supports the following languages:
English

Q. Does DialedIn CCaaS offer an API?

Yes, DialedIn CCaaS has an API available for use.

Q. What other apps does DialedIn CCaaS integrate with?

DialedIn CCaaS integrates with the following applications:
HubSpot Marketing Hub, Zoho CRM, Zapier, Oracle CRM On Demand, HubSpot CMS Hub, Salesforce Sales Cloud, SugarCRM, HubSpot Sales Hub, HubSpot Service Hub

Q. What level of support does DialedIn CCaaS offer?

DialedIn CCaaS offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support