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DialedIn CCaaS Logo

DialedIn CCaaS

4.8
(155)

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Cloud-based call center solution for SMBs

(15)

DialedIn CCaaS Pricing, Features, Reviews and Alternatives

DialedIn CCaaS FAQs

Q. What type of pricing plans does DialedIn CCaaS offer?

DialedIn CCaaS has the following pricing plans:
Starting from: $89.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of DialedIn CCaaS?

DialedIn CCaaS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does DialedIn CCaaS support?

DialedIn CCaaS supports the following languages:
English


Q. Does DialedIn CCaaS offer an API?

Yes, DialedIn CCaaS has an API available for use.


Q. What other apps does DialedIn CCaaS integrate with?

DialedIn CCaaS integrates with the following applications:
Zoho CRM, Oracle CRM On Demand, Salesforce Sales Cloud, SugarCRM


Q. What level of support does DialedIn CCaaS offer?

DialedIn CCaaS offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

DialedIn CCaaS product overview

Price starts from

89

Per month

Per Feature

What is DialedIn CCaaS?

DialedIn (formerly ChaseData) is a complete cloud-based call center management solution suitable for call centers with five or more agents. It is a single solution that offers outbound predictive dialing, managed preview dialing and queued progressive dialing.

Key benefits of using DialedIn CCaaS

• DialedIn's call center solution supports multiple dialing modes to choose from which includes predictive dialing, progressive dialing and managed preview dialing within a single software.

• The solution allows call centers to run multiple campaigns simultaneously with the ability to switch between ongoing campaigns in real time.

• The administrator can monitor active campaigns and track progress with real-time updates of active agents, lead conversions or call drops.

• DialedIn’s inbuilt list manager feature offers functionality to sort, alter, update or email contact lists directly from within the solution.

• The solution is capable of automatically recording every call and storing on cloud servers for a minimum of 90 days to be tracked for reviews and ratings.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support

Training options

Documentation
Live Online
In Person
Videos
Webinars

Not sure about DialedIn CCaaS? Compare it with a popular alternative

Starting from

89

Per month

Per Feature

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Free trial
Pricing range

Starting from

15.95

/user

Per month

Free plan
Free trial
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Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

DialedIn CCaaS pricing information

Value for money

4.6

/5

155

Starting from

89

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

DialedIn CCaaS features

Functionality

4.7

/5

155

Total features

79

11 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Activity Dashboard
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

DialedIn CCaaS users reviews

Overall Rating

4.8

/5

155

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.47/10
Rating distribution

5

4

3

2

1

134

16

3

1

1

Pros
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Cons
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
Try any other product and you will be wasting your time.
Can't think of any one thing that left us dissatisfied.

Overall rating contenders

SB
AvatarImg

Steve B.

Venture Capital & Private Equity, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I have been using the Chase Data dialer system for almost two years.

Reviewed 7 years ago

Tech support and functionality

Pros

The customer support is AWESOME...NEVER have to wait for support. The features and functionality are the best value for the money. I tried and tested several different dialer systems, and always came back to this one. Features for the money and tech support are the two main reasons I continue with this one. Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

Cons

Tech Support goes down at 3:30 Pacific time. They need to add SMS and email drops. They are working on SMS drop now I understand. Back office could be less cumbersome.

Vendor response

Steve, thank you for your review and your feedback. We are continually looking at the feedback from our clients and making modifications based on what is the most important. SMS is definitely at the top of the list. We are working on it and we will keep you posted. Thank you for being a loyal ChaseData customer.

SR
AvatarImg

Samuel R.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software, and top notch customer support!

Reviewed 6 years ago

It has made our daily tasks and goals easier, quicker, and affordable.

Pros

This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company. The support team has been nothing but helpful, willing to take time to walk each...

Cons

Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.

Vendor response

Thank you Samuel for leaving a review. We are always happy to hear from clients and the success they are having with ChaseData solutions.

MM
AvatarImg

Michael M.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Doesn't work with a MAC

Reviewed 5 years ago
Pros

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Cons

Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.

MB
AvatarImg

Mike B.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great service and awesome people to work with. Would highly recommend to anyone looking for service!

Reviewed 6 years ago
Pros

I've worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can't stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!

Cons

Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.

Vendor response

Mike, Thank you for your review. We always appreciate getting feedback from our clients.

DK
AvatarImg

Dimitrios K.

Insurance, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use. Easy set up. Very customizable for our needs.

Reviewed 7 years ago

Increased ROI. Increased contacts and sales. Reports. Call monitoring.

Pros

I am able to not only monitor agents easily but also view their production. This is a dialer that works on two levels. It's easy to use out of the box, while also being entirely customizable for whatever our needs are. Compared to other dialer such as Five 9 we have been using, I just find it flows better. If I have any questions support is there to help.

Cons

There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it.

Vendor response

Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon.

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