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DialedIn CCaaS

Cloud-based contact center solution to streamline operations

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Is this product right for your business?

Find out with a

DialedIn CCaaS - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: May 2026

DialedIn CCaaS overview

What is DialedIn CCaaS?

DialedIn is a cloud-based CCaaS platform engineered to optimize outbound, inbound, and blended call center activities across various industries. The platform is a comprehensive, adaptable solution that grows with the business and keeps it competitive.Designed for any team with at least five seats, it provides advanced options including auto, predictive, preview, and progressive dialing to ensure every call is managed efficiently.

DialedIn CCaaS offers a suite of key features designed to enhance efficiency and user experience. Rapid Deployment allows users to get up and running in minutes, not days, ensuring minimal downtime. The User-Friendly Interface requires minimal training, enabling teams to focus their time and energy on delivering top-tier service. Smart Call Routing uses customizable rules to direct calls based on language, skill set, and other factors, enhancing both customer and agent experiences. No-Code Integrations make it easy for users to connect with leading CRMs and APIs, eliminating complex coding and streamlining workflows.

DialedIn CCaaS provides Real-Time Analytics with customizable dashboards and reporting tools that offer instant insights to optimize performance on the go. Security & Compliance are prioritized with robust security settings that ensure data integrity and compliance, and digital call records are stored securely for up to 90 days. Scalability is a key feature, as the solution also scales from small businesses to large enterprises, whether deployed on-site or in the cloud.

Starting price

25per user /
per month

view pricing plans

Pros & Cons

Customer Support

Call Center

Ease of Use

Bugs and Issues

Call Notes

Occasional technical glitches

DialedIn CCaaS’s user interface

Ease of use rating:

4.8

(324)

DialedIn CCaaS review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(42)

5(279)

What do users say about DialedIn CCaaS?

Reviewers indicate DialedIn CCaaS streamlines call center operations, boosts agent productivity, and offers clear call quality with reliable predictive dialing. They appreciate its intuitive user interface, easy navigation, and helpful customer support, which quickly resolves issues and provides guidance. Most find the software efficient and user-friendly, even for new users, and value its affordability compared to competitors. They report that training is straightforward and scaling up is simple.

Some mention occasional technical glitches, system slowdowns, and connection issues, often tied to internet reliability. They note that customization options and reporting could be improved, and pricing may be high for smaller businesses.

Select to learn more

Who uses DialedIn CCaaS?

Based on 324 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Insurance

Telecommunications

Marketing and Advertising

Consumer Services

Others

Use cases

Call Center

Telemarketing

Auto Dialer

Inside Sales

Call Recording

DialedIn CCaaS's key features

Most critical features, based on insights from DialedIn CCaaS users:

Call scripting

4.7

(69)

Caller id

4.8

(80)

Call monitoring

4.9

(43)

Call routing

4.7

(18)

Call logging

4.5

(24)

Call recording

4.9

(83)

Reporting/Analytics

4.5

(54)

Contact management

4.9

(8)

Queue management

4.3

(6)

CRM

4.5

(2)

All DialedIn CCaaS features

Features rating:

4.7

(324)

Access controls/permissions

(0)

Activity dashboard

4.7

(18)

Activity tracking

(0)

Agent interface

5.0

(1)

Alerts/Escalation

4.0

(5)

Alerts/Notifications

(0)

Answering machine detection

(0)

API

(0)

Auto-Dialer

4.9

(94)

Automated attendant

(0)

Automated routing

5.0

(2)

Automatic call distribution

4.7

(84)

Automatic outbound dialer

(0)

Blended call center

(0)

Callback scheduling

(0)

Call center management

4.8

(97)

Call conferencing

(0)

Call disposition

(0)

Caller id

4.8

(80)

Call list management

5.0

(1)

Call logging

4.5

(24)

Call monitoring

4.9

(43)

Call queues

(0)

Call recording

4.9

(83)

Call reporting

4.5

(13)

Call routing

4.7

(18)

Call scheduling

(0)

Call screening

(0)

Call scripting

4.7

(69)

Call tracking

(0)

Call transfer

4.5

(19)

Campaign management

4.7

(21)

Campaign specific caller id

(0)

Chatbot

(0)

Chat/Messaging

(0)

Computer telephony integration

4.8

(81)

Contact database

(0)

Contact management

4.9

(8)

CRM

4.5

(2)

Customer database

4.0

(1)

Customer history

(0)

Customizable Caller ID

(0)

Customizable reports

(0)

Dashboard

(0)

Data import/export

4.0

(1)

Data management

5.0

(2)

Data security

(0)

FCC compliance

(0)

For cloud phone systems

(0)

For contact centers

(0)

For sales teams/organizations

(0)

FTC compliance

(0)

Inbound call center

(0)

Integrations management

(0)

Interaction tracking

4.9

(7)

IVR

3.0

(2)

Lead capture

4.0

(2)

Lead distribution

4.7

(15)

Lead management

4.8

(32)

Lead qualification

5.0

(1)

List management

5.0

(2)

Live chat

(0)

Manual dialer

4.2

(13)

Monitoring

(0)

Multi-Campaign

(0)

Multi-Channel communication

5.0

(6)

Online voice transmission

(0)

Outbound call center

(0)

PBX

(0)

Performance management

(0)

Performance metrics

(0)

Power dialer

4.8

(16)

Predictive dialer

4.8

(71)

Preview dialer

(0)

Progressive dialer

4.0

(5)

Quality management

5.0

(1)

Queue management

4.3

(6)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

4.8

(19)

Real-Time updates

(0)

Reporting/Analytics

4.5

(54)

Reporting & statistics

4.8

(24)

Ring Groups

(0)

Role-Based permissions

3.0

(1)

SMS messaging

(0)

Social media integration

(0)

Third-Party integrations

(0)

Virtual Call Center

(0)

Virtual Extensions

(0)

Voice mail

4.9

(27)

Voicemail transcription

(0)

VoIP

(0)

VoIP connection

4.3

(4)

Workforce management

(0)

DialedIn CCaaS alternatives

DialedIn CCaaS

4.8

(324)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.8

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Bitrix24

4.2

(990)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

DialedIn CCaaS pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Enterprise Plus

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.

Enterprise

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

Professional

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

Small Business

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

User opinions about DialedIn CCaaS price and value

Value for money rating:

4.7

(324)

To see what individual users think of DialedIn CCaaS's price and value, check out the review snippets below.

“The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity.”

Jennifer N.

Telemarketer

“The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations.”

Alvaro M.

COO

DialedIn CCaaS integrations (9)

Integrations rated by users

We looked at 324 user reviews to identify which products are mentioned as DialedIn CCaaS integrations and how users feel about them.

Salesforce Sales Cloud

Integration rating: 5.0 (1)

“Salesforce is my crm”

Alex C.

Assistant director of development

Other top integrations

HubSpot Marketing Hub

DialedIn CCaaS customer support

What do users say about DialedIn CCaaS customer support?

Customer support rating:

4.8

We analyzed verified user reviews to identify positive and negative aspects of DialedIn CCaaS customer support.

Widely noted by reviewers, DialedIn CCaaS customer support is consistently prompt and resolves issues quickly.

A large number of users highlight the friendliness and professionalism of the support team, making interactions pleasant.

Common user feedback praises the ease of contacting support via chat, phone, or direct meetings for immediate assistance.

Frequently reported by users, the support team is knowledgeable and provides helpful guidance, even outside regular hours.

Support options

Knowledge base

Email/help desk

Chat

Faqs/forum

Phone support

Training options

Documentation

Live online

In person

Videos

Webinars

To see what individual users say about DialedIn CCaaS's customer support, check out the review snippets below.

“Call features were very user-friendly with quick responses as well from customer support when needed.”

Jeremy B.

Licensed Broker

“Dialedin is a strong tool for businesses looking to centralize communications, sales, and customer follow-ups, offering a balanced mix of affordability and functionality.”

Evelin V.

Insurance Agent