Build your first bot in 10 minutes ( 4.75/ 5 24 reviews) 731 Alternatives to ChatBot
Explore a recommended list of ChatBot alternatives for your business in 2019. Compare alternatives to ChatBot side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Natural language processing powered chatbot + live chat
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update. Liveengage is very intuitive and thus very easy to use. Easy to use and efficient way to speak to customers.
Multi Channel Live Chat Software for Website Engagement
Live Chat Software and Virtual agent for SMBs
Multi-channel Customer Communication Platform
Help desk and live chat solution for customer service
Self-service support & customer education platform
What users mention about elevio See all reviews Elevio helped integrate our help documentation into our product. The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it.
Online reputation management
What users mention about BirdEye See all reviews My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it. Generating great client reviews is very simple. The ease of sending out review invites is wonderful. The people at BirdEye are great to work with. We are having great results gaining online reviews.
AI-powered customer engagement platform
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents. We are a small startup, but quite ambitious, so we wanted to find the solution that would support our growth without limiting the functionality.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request. This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group. I felt very misled by the company and lost any trust I had in them. It was very disappointing.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Live Chat software for modern messaging
What users mention about Freshchat See all reviews It looks good and if it had worked it would have done some nice things like linking with Freshdesk and Facebook. Superb as a customer support tool for quick communication with clients. Both to provide information and to resolve issues. Great tool for providing real time support. BOTs functionality is great for automatizing.
Build your bot now, no coding required.
Hassle free live chat re-imagined for business growth
What users mention about Zoho SalesIQ See all reviews I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help. The personalization of the chat is easy and good looking...Everything is perfect. We are a small company, so any missed interactions with customers is painful.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently. Customer service was amazing and the platform was suprisingly so easy to use.
Simplifying Business Communication
What users mention about Nextiva See all reviews Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for. There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.
All-in-one Website Visitor Engagement Tool
Cloud based hospitality & vacation rental software
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Cloud-based customer service solution for firms of all sizes
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
AI-powered front desk assistant
What users mention about FrontdeskAI See all reviews The customer service was excellent and every person I spoke to was helpful and friendly. FrontdeskAI has helped us not lose customers. Their customer service is amazing and our clients love it. The first stages of set up and use can be slightly frustrating, however as the system learns more about our business these troubles subside.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Happier customers live chat with Olark
What users mention about Olark live chat See all reviews I loved it, used it and recommended it and then found tawk.to which is honest to god the same tool but free. The UI is very simple and it has a ton of great features built into it. It has the ability to save your most used phrase as short keys. Easy to deploy and the ease of use is for sure a key factor in what makes this a great software.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses. I love using the multi channels provided with a monthly pricing which is affordable for any company. Its cost friendly and there is just so much more that this offers than the others I have used in the past both free and paid.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Artificial intelligence powered data extraction
Search-powered analytics and visualization tool
Your smart assistant for the workplace
Cloud-based robotic process automation solution for SMEs
Social media marketing solution for SMBs
Virtual assistant for sales & marketing teams
Reduce Internal Repetitive Requests
What users mention about Spoke See all reviews Setting up the knowledge base was fun. Using it has been the easiest tool that we use currently. The team all the sales and spin-up process is top notch and extremely responsive. A very targeted software that fits a specific need perfectly.
Cloud-Scale Monitoring Platform For Metrics, Apps, and Logs
What users mention about Datadog See all reviews Datadog is a great application for very specific uses - To me, it feels like it was made to monitor AWS and AWS only not Azure. Very good customization to UI. Very good hardware support , even bare metal servers. You can easily slice and dice stats on a good looking dashboard. Provides a good one stop view of your environment.
All-in-one performance monitoring tool for DevOps and IT
What users mention about Site24x7 See all reviews My quibbles are that we have received false alarms on occasion, sometimes caused by their server agents, which have been a little flakey sometimes. Also, the pricing can be confusing. It is so extensive that you can get lost in the web interface, some functions could be a little simpler to manage. Alerting with sms and telephone call world wide. Good overview of what is going on in you environment.
BI & dashboard software for multiple, large data sets
What users mention about Sisense See all reviews The support is outstanding and the account managers are always there making sure your experience is successful. Sisense is good and beautiful looking very clean and innovative. Application running smooth and clear. They have the best and the brightest. I think the Sisense Community for users should release more creative content.
Everyone's Favorite All-in-One Social HR Software
What users mention about WebHR See all reviews Quality of being customizable is very fascinating. Organograms are also very attractive and informative. Approval for every requisition one by one is great feature, it is very useful, and we get email also it is also a good feature. I am a big fan, but I do wish for them to improve their support response time and follow-up.
Feedback analysis for customer experience
Expense report audit solution with artificial intelligence
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
A visual collaborative platform for your great projects
What users mention about Quire See all reviews I like how it’s easy to do. I love the option on the left-hand side of the screen that helps me focus on my most recent or active tasks. Someone finally gets it. Gives great peace of mind to lay out what I have to do in a well-organized fashion and I love the simplicity of the app. Ease of use, helpful tutorial, great support. Couldn't have found a better solution for our task-tracking needs.
Web conferencing tool to host online meetings and webinars.
What users mention about Zoho Meeting See all reviews I usually say ZOHO is notorious for bad customer support, however, I haven't had any issues with this product. Great application to conduct your meetings on a regular basis. As compared to zoom this is also good to keep it as an option. Daily dev sprint meetings, external consultant management/meetings. Great sound quality and ease of use.
Enterprise Social Collaboration Software
Meet, train and present anytime, anywhere.
What users mention about Onstream Webinars See all reviews One of the most amazing software programs yet developed. You can get on your webinar quickly and easily.
Social intranet software platform
What users mention about Noodle See all reviews Some formatting lost when copy/pasting from other applications. It's a more fun way for employees to interact than just via email. The best thing about this piece of software is the easiness to use. Has all the necessary functionally for a intranet site.
A mobile-first communication app for non-desktop employees
Commmunication & collaboration solutions for your business
What users mention about Jive See all reviews Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design. Basic functionality is acceptable. Weekly digest a good feature if it works.
Enterprise private social network
What users mention about Zoho Connect See all reviews Powerful team-collaboration tool with stunning extras and a generous free plan. Great for channel communication in real time, using Feeds. The Groups was a great space for collaborative work. Lastly I like the way in which it integrates with my useful applications so I can easily switch between them.
Team communication software
What users mention about Zoho Cliq See all reviews Zoho Cliq is an awesome collaboration tool that can get your company working together more efficiently in a fun way. Phone app either I haven't tried it or it sucks really bad. M not sure which it is. Great alternative to Slack for a fraction of the cost. Good system for our team to use.
A simple and secure way to connect your organization.
What users mention about Workplace by Facebook See all reviews It is interactive which helps. You can also ask for recommendations which helps too in deciding on which places you will have the most luck at. Love that all our organization can have a fun way of posting about their accomplishments without bogging up email space. I love being able to communicate with my team in order to effectively collaborate, and Workplace is a super easy way to do that.
A single place for team communication and workflows
What users mention about Slack See all reviews I like that Slack has improved our communcation by having everyone on the same chat system, and that it works effectively and reliably. We use this all the time and we love that it's simple fun and easy to use. It's very east and helps eliminate inbox clutter. The overall experience with slack is really great, way better than email and almost perfect but not 100% perfect (see cons).
Live website chat for lead capture, screening & conversion
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded. When clicking on unread messages they will sometimes disappear. When messages disappear it makes it frustrating and very hard to find. Zingle has benefit our company tremendously! overall we are pleased with how easy and clear it is to work with this software.
Self-learning conversational AI for lead nurture on websites
What users mention about Acobot See all reviews What I least liked about Acobot is it constantly play this AI voice on the website every time a visitor goes onto a different page. I had one visitor saying it was irritating.
AI-enabled chatbot & VCA Solutions for Customer Service
The power of Live Engagement
Support, engage, and convert customers on a single platform.
iAdvize humanises the digital experience at scale
Multi-channel customer relations management platform
Customer service software you can depend on
What users mention about Deskpro See all reviews Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing. Hard to customize for more detailed functions.
Omnichannel Customer support & Help Desk software-FREE PLAN
What users mention about NABD System See all reviews Thanks very much for this excellent, speedy and professional service. NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days.
Enterprise live chat software
Automatic callbacks for website visitors within 25 seconds
Multichannel help desk system built for Gmail deployment
Live chat & omni-channel helpdesk software
Communications platform as a service (CPaaS)
Community chat room with customized themes
Online lead generation & marketing automation
Social Customer Service Software
Digital customer service platform and ticketing system
Website-integrated Live Chat Software
Communications SDKs for Web, iOS, and Android
Customer support via Chat and Messaging
Live chat platform for customer care & customer engagement
Omni-channel customer service platform
Gladly is a Cloud-based customer service platform
Visual, omni channel customer engagement platform
Live chat solution providing professional chat agents
Website-integrated live chat box software
Messenger-based ordering chatbot for restaurants
Chatbot & voicebot creation for businesses
The enterprise messaging platform
Live chat platform for websites & eCommerce stores
eCommerce oriented online live chat solution for website
Widgets, pop-ups & forms for websites
Live Chat & Helpdesk Tool
Multi-channel customer communication platform
Customer service texting platform
What users mention about Teckst See all reviews Easy to implement and great for those with customer base who love texting. Teckst has been super responsive to our needs and always keeps us updated on the latest releases. In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive.
Collaborative customer support platform
Messaging platform for retail & service industries
Live chat support & real-time website visitor monitoring
What users mention about Provide Support See all reviews There is nothing particularly flashy or great about it, but it does a good job. We are VERY pleased with your live chat product. More satisfied than we expected. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats.
The ultimate unified inbox for inbound sales
Customer communication tool with live chat & video calls