ChatBot Pricing, Features, Reviews & Comparison of Alternatives

ChatBot

Easy to use chatbot platform for business

4.7/5 (30 reviews)

ChatBot overview

What is ChatBot?

Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time.

Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.
www.chatbot.com

Pricing

Starting from
$50/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Czech, Danish, Dutch, Finnish and 12 other languages, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian
ChatBot screenshot: Create new chatbots in minutes with diverse templates – sales, bookings, recruitment, and more.LiveChat Presents: How ChatBot Can Help Your BusinessChatBot screenshot: Offer great customer experience with dynamic responses and intuitive navigation.ChatBot screenshot: Build chatbots with ease using a drag-and-drop interface. ChatBot screenshot: ChatBot offers reliable reports to track and optimize your chatbots' performance. ChatBot screenshot: Expand the reach of your chatbots. Integrate with messaging apps, CRMs, marketing platforms, and more.ChatBot Demo

ChatBot user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.8
  4.8
  4.7
Greg Dungan

BotEngine combines the reliability of LiveChat with the functionality of a bot.

Used daily for 1-2 years
Reviewed 2018-02-08
Review Source: Capterra

BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Pros
What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good.

Cons
What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Temitope Esuola

Perfect,effective experience.

Used daily for 2+ years
Reviewed 2018-02-12
Review Source: Capterra

Pros
SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.

Cons
The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael Bankhead

User Friendly Customer Based Automated Communicator For Communicating FAQs

Used occasionally for 2+ years
Reviewed 2020-10-07
Review Source: Capterra

ChatBot has been a part of my online shopping life and learning life for many years. Typically it is an automated secretary that can answer “frequently asked questions”. That is useful. However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.

Pros
ChatBot is User Friendly Customer Based Automated Communicator For Communicating FAQs. It’s most useful when it knows exactly what to answer and saves the hassle of having to seek elsewhere or to call Customer summer service or to read FAQs. If it does not know the answer, it typically gives you the option to “request customer service”. It ran smoothly.

Cons
ChatBot often asks far too many unnecessary questions. It often is preprogrammed with far too long and irrelevant answers. At times it refuses to redirect to a human CSR.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Melissa Hannam

Interesting Product but Very Steep Learning Curve

Used daily for less than 6 months
Reviewed 2019-01-23
Review Source: Capterra

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

Pros
It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Cons
The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Hristo Georgiev

Patbot for Windows PC by Langsoft, Switzerland

Used daily for 2+ years
Reviewed 2020-08-26
Review Source: Capterra

The chatbot can be used to occupy the customer while waiting in the waiting room and to answer questions the customer wants to know about your business.

Pros
Easy to use console application. The Patbot Dialogue System provides probable and accurate answers to questions. The answers are probable when the System does not have sufficient information to provide an accurate answer. For example, if we ask "Where are my trousers?", the answer will be "Probably in the wardrobe". Of course, the trousers can be also in the washing machine, hanged to dry after washing, etc. The dialogue with the System can be continued only if the user asks something or tells something, in writing. The System will not start the conversation first and will not continue the conversation by itself. The Dialogue System can remember the following user information, such as location of a key, medicament and money. For example, if the user writes "My blood pressure medicament is on the table.", the System will remember where is the medicament. If the user forgets where is his blood pressure medicament, the user can ask the System "Where is my blood pressure medicament?". The System will retrieve the information. This ability of the chatbot can be extended to cover any valuable information.

Cons
Improvement is an endless task, which every developer faces all the time.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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ChatBot pricing

Starting from
$50/month
Pricing options
Subscription
Free trial
View Pricing Plans

ChatBot comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

ChatBot features

API
Chat
Real Time Monitoring
Social Media Integration
Third Party Integration

Activity Dashboard (125 other apps)
Alerts / Escalation (79 other apps)
Automatic Notifications (107 other apps)
CRM Integration (97 other apps)
Customizable Branding (132 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (107 other apps)
Monitoring (114 other apps)
Multi-Channel Communication (117 other apps)
Reporting & Statistics (137 other apps)
Self Service Portal (76 other apps)
Support Ticket Management (85 other apps)
Surveys & Feedback (95 other apps)
Workflow Management (87 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ChatBot

Key features of ChatBot

  • Custom bot scenario creation
  • Dynamic value extraction from chats
  • Conversation control with chat bots
  • Live analysis of conducted interactions with chat bots
  • Chat bot scenario testing
  • Facebook Messenger integration
  • Live chat integration
  • Story path visualization
View All Features

Benefits

Visual builder
Build chatbots with ease using a drag-and-drop interface. Quickly arrange the conversation flow to create exactly the chatbot Story you need.

ChatBot templates
Launch your first chatbot in minutes using task-specific templates designed by professionals. Freely customize the conversation scenario, so it's suited to your business needs.

Entities
User-defined entities allow the extraction of any dynamic values, with users able to set synonyms for any reference value.

AI-powered chatbots
ChatBot uses AI to help you better support, engage, and sell across channels. AI algorithms work in the background adapting chatbots to customer needs. ChatBot uses natural language processing (NLP) to correctly interpret inputs and analyzes continuously with machine learning algorithms to improve performance.

Real-time testing
Stories can be tested in real-time using the built-in chat, allowing users to visualize story paths and test scenarios before integrating with their application or live chat service.

Rich messages
Send responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

Let training improve your chatbots every day
ChatBot automatically saves all unrecognized phrases and suggests them as possible Story additions. Add suggestions with one click.