ChatBot Pricing, Features, Reviews & Comparison of Alternatives


Build your first bot in 10 minutes

4.73/5 (26 reviews)

ChatBot overview

ChatBot is a chat bot creation solution from LiveChat which enables users to create custom chat bots for their own applications or third party live chat services. Users can create custom scenarios from scratch, or utilize the example scenarios included within ChatBot documentation. Entities enable the extraction of information from input queries, with system entities for extracting dates, URLs, numbers, email addresses, phone numbers, temperatures, and more. Users can set confidence scores for entity matching, and also create their own entities with custom reference values and the option to add multiple synonyms. An interactive tutorial is included to walk new users through creating their first scenario.

ChatBot's built-in chat allows users to test their chat bot scenarios in real-time before launch, and bot conversations are automatically archived, allowing users to analyze and improve their story flows.


Starting from
Pricing options
Value for money
View Pricing Plans


Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

ChatBot screenshot: Users can test their chatbot scenarios in real-time prior to publication.LiveChat Presents: How ChatBot Can Help Your BusinessChatBot screenshot: With ChatBot you can control the entire conversation flow.ChatBot screenshot: Story view shows connected interactions in a tree structure.ChatBot screenshot: Improve your chatbot day by day using the training tool.

ChatBot reviews

Value for money
Ease of use
Customer support
Greg Dungan

BotEngine combines the reliability of LiveChat with the functionality of a bot.

Used daily for 1-2 years
Reviewed 2018-02-08
Review Source: Capterra

BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Read the full review

Temitope Esuola

Perfect,effective experience.

Used daily for 2+ years
Reviewed 2018-02-12
Review Source: Capterra

SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.

Read the full review

Khadijah Abu

Our support team can focus on the tough queries.

Used daily for 6-12 months
Reviewed 2018-12-09
Review Source: Capterra

Botengine greatly reduces the number of chats our helpdesk support team gets to respond to. Realistically too ,a lot of customer questions have their answers already on the company website , thereby making it easy for our chatbot to simply direct such customers to the appropriate part of the website ,where answer to their query is available. Saving our agents the need to spend precious time doing that.

Read the full review

Shola Akinlade

I recommend Botengine for businesses.

Used daily for 6-12 months
Reviewed 2018-12-06
Review Source: Capterra

We use Chatbot to attend to customers and partners contacting the customer care department via our website and whose complaints and enquiry are lightweight and in most cases the response so these lightweight enquiries usually lie on some sections of the website like the FAQ. Since we began using Chatbot on Paystack, there has been less need to hire more hands into the customer care department, thereby saving us money.

Read the full review

Rosemary Nkonde

Botengine may be a threat to my job,someday.

Used daily for 6-12 months
Reviewed 2018-05-16
Review Source: Capterra

Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.

Read the full review

ChatBot pricing

Starting from
Pricing options
Free trial
View Pricing Plans

ChatBot comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

ChatBot features

Contact History
Real Time Monitoring
Social Media Integration
Third Party Integration

Activity Dashboard (82 other apps)
Automatic Notifications (83 other apps)
CRM Integration (72 other apps)
Customizable Branding (76 other apps)
Email Integration (75 other apps)
Instant Messaging (84 other apps)
Knowledge Base (101 other apps)
Monitoring (84 other apps)
Multi-Channel Communication (73 other apps)
Prioritizing (61 other apps)
Reporting & Statistics (95 other apps)
Surveys & Feedback (71 other apps)
Ticket Management (66 other apps)
Workflow Management (66 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for ChatBot

Key features of ChatBot

  • Custom bot scenario creation
  • Dynamic value extraction from chats
  • Conversation control with chat bots
  • Live analysis of conducted interactions with chat bots
  • Chat bot scenario testing
  • Facebook Messenger integration
  • Live chat integration
  • Story path visualization
View All Features


The documentation for ChatBot includes a range of example scenarios, or users can create their own scenarios from scratch.

Parameter values are extracted from conversations, with system entities to extract dates, email addresses, and other data, with configurable confidence scores.

User-defined entities allow the extraction of any dynamic values, with users able to set synonyms for any reference value.

Stories can be tested in real-time using the built-in chat, allowing users to visualize story paths and test scenarios before integrating with their application or live chat service.

All started conversations are automatically archived, allowing users to view all conversation history.