ChatBot vs Smith.ai

Drift

Casetext

2Chat

Cognigy.AI

charles

Ruby Receptionists

Compare ChatBot and Smith.ai based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Casetext is a cloud-based legal research platform which helps lawyers, private practitioners and attorneys compose legal documents, perform sentence-based parallel research, add citations to arguments, and organize case information on a centralized portal. Features include natural language processing, CARA A.I., case summary database, machine learning capabilities, reporting, and more.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.

A/B Testing

Access Controls/Permissions

Activity Dashboard

AI Copilot

AI/Machine Learning

Alerts/Escalation

Appointment Management

Appointment Scheduling

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Campaign Management

Campaign Segmentation

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Customer Database

Customer Experience Management

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Data Extraction

Data Import/Export

Data Storage Management

Data Visualization

Document Management

Document Storage

Drag & Drop

Email Automation

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Developers

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Generative AI

Geotargeting

Group Messaging

Human Handover

Intent Recognition

Interaction Tracking

Knowledge Base Management

Language Detection

Lead Capture

Lead Distribution

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Machine Learning

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Predictive Analytics

Proactive Chat

Process/Workflow Automation

Product Recommendations

Query Suggestions

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Search/Filter

Sentiment Analysis

Single Sign On

Social Media Integration

Speech Recognition

Support Ticket Management

ChatBot

Web-based

Dicky

I like how the bot flow was easy to set up and develop. And also the dashboard looks good and user friendly for some beginner.

Technical Support Lead

Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.

Customer Support Team Lead

It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.

Owner

It looks pretty slick also for your visitors. This has a premium look and feel, which is good for the reputation of my business.

Self Employed Rancer

Its a great experience and the customer service is the best.

Cloud Support Engineer

I like it get to do the less complex things without the need of individual having to chat and helpful in pointing to the needful resources to gather the information needed.

I like the combination of channels here: you can use Chatbot on your website, on Messenger, through Slack and you can even do a real live chat as well. Pretty cool for ONE tool.

Counselor

Chatbot is a life-saver for everyday questions.

customer service

I enjoy that you can get answers and assistance online when they are a issues. The bot understand and is clear on the question with suggestions.

The company doesn't really advertise to everyone so the normal person is unaware of this software being out there.

Head of Growth

I really like the simplicity of integration with other tools – only one click is needed to integrate with your website or Messenger.

Software Developer

The best feature of LiveChat is that you can have multiple agents using the same account and also attending to many website clients at the same time.

Private Security 

However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.

Easy Avatar and Media customization. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc.

Engineer

Majority of customer complaints get automated chatbot response.

Director of Marketing

The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

There are some limitations depending on your plan, but overall there's very little to dislike. I can't find things that disturb me.

Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

ChatBot screenshot: Comfortably design chatbots using a smooth, drag-and-drop chatbot builder. Look at even the most complex Stories on a single screen, and get full control over the building process.

ChatBot screenshot: Offer great customer experience with dynamic responses and intuitive navigation.

ChatBot screenshot: ChatBot offers reliable reports to track and optimize your chatbots' performance. Take your business decisions based on real data.

ChatBot screenshot: Set up your chatbots using customizable ChatBot templates. Reuse them as they are or smoothly develop more complex Stories with them.

ChatBot screenshot: Master your bot creating skills with lessons prepared by our experts, and complete your first chatbot with ease.

ChatBot screenshot: Expand the reach of your chatbots. Integrate with messaging apps, CRMs, marketing platforms, and more.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Ruby Receptionists is a virtual receptionist and live chat solution for small businesses. It offers multichannel customer communication solutions to deliver personal experiences online and over the phone with one central point for communication. 

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Smith.ai is the most adaptable AI-powered customer engagement solution that captures & converts leads 24/7.

Activity Tracking

Alerts/Notifications

Calendar Management

Call Recording

Content Management

Conversation Intelligence

Conversion Tracking

Customer History

Customizable Forms

Customizable Templates

Dashboard

Data Security

Lead Notifications

Lead Segmentation

Lead Verification/Validation

Multi-Campaign

On-Demand Communications

Online Forms

Personalization

Pipeline Management

Prioritization

SMS Messaging

Source Tracking

Task Automation

Template Management

Smith.ai

Linux

Windows

Vice President

I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC.

Principal Attorney

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.

They have awesome customer service and always make clients feel welcomed and valued.

I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option.

Co-Founder

The team has been helpful, responsive, and has helped with everything along the way.

Attorney.Owner

The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business.

It is a great tool that potential clients use to reach out to my Firm, and I also see many existing clients sending messages via the Chat service as a way to communicate.

The bot is very easy to use and the Smith. AI team is very helpful.

Office Manager 

Smith.ai also gave us a discount if you paid in advance, which was great.

ChatBot vs Smith.ai Comparison (2026)

ChatBot vs Smith.ai Comparison (2026)

ChatBot

Smith.ai

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives