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Smith.ai

Smith.ai Live Chat & AI Chatbot is the superior 24/7 service

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Smith.ai Pricing, Features, Reviews and Alternatives

Smith.ai product overview

Price starts from

$

140

/momonth
Per Feature

What is Smith.ai?

Smith.ai Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Custom AI chatbot software blocks spam, translates English-Spanish in real time, integrate with your CRM, send you instant transcripts and more. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Smith.ai Live Chat is the most effective & affordable way to capture leads & grow your business!

Key benefits of using Smith.ai

- AI Chatbot software screens leads, collects information and answers questions as you ask
- Live Chat is available to support your new and existing customers 24/7
- Custom Q&A knowledge base and playbooks for lead-screening, custom to your business needs
- Chat transcripts sent to your email and CRM
- Excellent real-time English-Spanish translation
- Appointment and callback scheduling with calendar integration
- Lead qualification and intake with CRM integration
- AI-backed for instant response, real-time Spanish-English translation and more
- Payment collection with billing software integration
- Includes Facebook and SMS
- Chat To Call for the best client experience
- Conflict Checker for attorneys
- Text & Email Follow-up

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

In Person
Documentation
Live Online
Webinars
Videos

Smith.ai pricing information

Value for money

4.9

/5

25

Price starts from

$

140

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Smith.ai features

Functionality

4.9

/5

25
Total Features115 11 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Customizable Branding
Reporting & Statistics
Multi-Channel Communication
Live Chat

Functionality contenders

Smith.ai users reviews

Overall rating

5.0

/5

25

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.88/10
Rating distribution

5

4

3

2

1

24

1

0

0

0

Pros
My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

MJ

Maria J.

I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.

SG

Sara G.

They have awesome customer service and always make clients feel welcomed and valued.

SG

Sara G.

Cons
Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

JZ

Jerry Z.

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Kyle P.

The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.

JM

Jorge M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great support and easy setup

Reviewed a year ago
Pros

Setup was incredibly easy and the support to help do so was top notch.

Cons

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Vendor response

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Outstanding Option for CX Help

Reviewed 8 months ago

The team has been helpful, responsive, and has helped with everything along the way.

Pros

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Cons

It took some time to set up the Q&A portion initially, but it was well worth it.

Vendor response

Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smith.ai Website Chat- Highly Recommended

Reviewed 2 years ago

In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

Pros

Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.

Cons

No negatives. The experience has been extremely positive.

Vendor response

Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest. We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else. Best, Smith.ai Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Live Chat is a No Brainer for my Firm

Reviewed 4 months ago
Pros

I’ve used smith.ai receptionist services, and the Live Chat was a no brainer for me. The live chat receptionists interact in real time with website visitors in the same way he or she would interact on a live phone call. I’ve received great leads from the service. I think it’s important to meet leads where they are, and they now expect live chat.

Cons

I honestly can’t think of a negative. Smith.ai Live Chat has been great for my firm.

Vendor response

Thank you for your review, Olivia! We're more than happy to help capture your web leads for your firm!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Chatbot for website

Reviewed 2 years ago

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Pros

The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.

Cons

I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.

Vendor response

Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too! Best, Smith.ai Team Let us know if we can help with that or anythi

Smith.ai FAQs and common questions

Smith.ai has the following pricing plans:
Starting from: $140.00/month
Pricing model: Free, Subscription


Smith.ai has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Smith.ai supports the following languages:
Spanish, English


Yes, Smith.ai has an API available for use.


Smith.ai integrates with the following applications:
Filevine, Headnote, Wix, Capsule, LawPay, Dialpad, PayPal, Google Analytics, YouCanBook.me, PracticePanther, FluentStream, Calendly, Webflow, Google Voice, CosmoLex, Apptoto, Zapier, Lawcus, RingCentral Contact Center, Setmore, Housecall Pro, Grasshopper, ScheduleOnce, Pipedrive, Square for Retail, Agile CRM, Rocket Matter, Appointy, Microsoft Teams, Acuity Scheduling, Wordpress, Daylite for Mac, GoToConnect, Salesforce Sales Cloud, Squarespace, Slack, noCRM.io, eVoice, Weebly, Clio, Lead Docket, Lawmatics, Ooma Office, Phone.com, Nextiva, WhatConverts, Square Appointments, Schedulista, HubSpot CRM, GoDaddy, Shopify


Smith.ai offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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