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Smith.ai

Smith.ai: A superior 24/7 customer engagement solution.

Table of Contents

Is this product right for your business?

Find out with a

Smith.ai - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Smith.ai overview

What is Smith.ai?

Smith.ai is the most flexible, adaptable way to capture and convert leads 24/7. Our AI Receptionist and Virtual Receptionists answer questions, qualify leads, schedule appointments, & transfer calls. Smith.ai blocks spam, integrates deeply with your CRM, sends you instant call summaries, and more. Custom playbooks tailored to your workflows, conversational AI, and professional human backup ensure high-quality call handling that's personalized to your brand. Smith.ai is the most efficient way to convert leads & grow your business!

Starting price

150flat rate /
per month

Alternatives

with better value for money

Smith.ai’s user interface

Ease of use rating:

4.9

(49)

Smith.ai reviews

Overall rating

4.9

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.94/10

Rating distribution

Pros

“Efficient, cost effective, and reliable call answering service that I use to screen and qualify new calls for potential follow ups”

Jared W.

Attorney owner

“The customer service is a 10/10, the product is a 20/10, and the cost is so reasonable it was impossible to say no to at least trying it.”

Katie S.

Director of Client Services

“No complaints; easy set up, reliable performance that I can monitor, and a reasonable price for the value I receive”

Jared W.

Attorney owner

Cons

“They wouldn't work with me to allow me to buy a smaller block of calls at a more cost effective rate for my needs.”

Christopher M.

Attorney owner

“I am not fighting with them for 6 months of overages and they will only refund 2 months.”

Chad H.

Vice President

“The free version does not work well.”

Sara G.

Owner

Who uses Smith.ai?

Based on 49 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Law Practice

Legal Services

Alternative Medicine

Construction

Others

Use cases

Customer Service

Lead Capture

Customer Communications Management

Artificial Intelligence

Live Chat

Smith.ai's key features

Most critical features, based on insights from Smith.ai users:

Chat/Messaging

5.0

(2)

Interaction tracking

5.0

(6)

Multi-Channel communication

(0)

All Smith.ai features

Features rating:

4.8

(49)

A/B testing

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI copilot

4.7

(3)

AI/Machine learning

(0)

Alerts/Escalation

4.8

(6)

Alerts/Notifications

5.0

(3)

API

(0)

Appointment management

(0)

Appointment scheduling

(0)

Automated responses

(0)

Autoresponders

5.0

(1)

Calendar management

(0)

Call recording

(0)

Campaign management

3.0

(2)

Canned responses

(0)

Chatbot

4.0

(5)

Chat/Messaging

5.0

(2)

Code-free development

(0)

Communication management

(0)

Contact management

4.2

(5)

Content management

5.0

(1)

Contextual guidance

(0)

Conversation intelligence

(0)

Conversion tracking

(0)

CRM

4.3

(6)

Customer history

(0)

Customer support

(0)

Customizable branding

5.0

(2)

Customizable fields

(0)

Customizable forms

(0)

Customizable templates

(0)

Dashboard

(0)

Data extraction

4.8

(4)

Data import/export

4.2

(5)

Data security

(0)

Data visualization

5.0

(1)

Drag & drop

(0)

Engagement tracking

(0)

Event triggered actions

(0)

File sharing

(0)

For ecommerce

(0)

For sales/marketing

(0)

For sales teams/organizations

(0)

Geotargeting

(0)

Human Handover

(0)

Intent recognition

(0)

Interaction tracking

5.0

(6)

Knowledge base management

5.0

(3)

Language detection

4.0

(1)

Lead capture

4.0

(5)

Lead notifications

(0)

Lead qualification

4.3

(7)

Lead segmentation

(0)

Lead verification/validation

(0)

Live chat

5.0

(4)

Machine learning

(0)

Mobile access

(0)

Monitoring

(0)

Multi-Campaign

(0)

Multi-Channel communication

(0)

Multi-Channel marketing

(0)

Multi-Language

(0)

Natural language processing

5.0

(1)

Offline form

(0)

On-Demand communications

5.0

(2)

One-to-One messaging

(0)

Online forms

(0)

Performance metrics

5.0

(1)

Personalization

(0)

Pipeline management

5.0

(1)

Pre-Configured bot

(0)

Predictive analytics

5.0

(1)

Prioritization

(0)

Proactive chat

5.0

(1)

Product recommendations

(0)

Query suggestions

(0)

Real-Time analytics

(0)

Real-time consumer-facing chat

(0)

Real-time conversations

5.0

(1)

Real-Time data

(0)

Real-Time monitoring

5.0

(2)

Real-Time notifications

5.0

(1)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Role-Based permissions

(0)

Search/Filter

(0)

Sentiment analysis

(0)

SMS messaging

5.0

(3)

Social media integration

(0)

Source Tracking

(0)

Speech recognition

(0)

Support ticket management

4.4

(9)

Task automation

(0)

Template management

(0)

Third-Party integrations

5.0

(3)

Transcripts/Chat history

5.0

(3)

Transfers/Routing

(0)

Trend analysis

5.0

(1)

Workflow automation

(0)

Workflow management

5.0

(1)

Smith.ai alternatives

Smith.ai

4.9

(49)

Starting from

150

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.8

Customer Support

4.9

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Freshdesk

4.5

(3.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Smith.ai pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

Appointment booking
Lead qualification
Custom FAQs
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings
Rich business insights
Up to 10 custom intake questions

Pro

150

Per month

Features included:

Appointment booking
Lead qualification
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings
Rich business insights
Email Support
Phone Support
Chat support
Dedicated onboarding

Enterprise

No pricing info

Features included:

All the Essential
Email Support
Phone Support
Chat support
White-glove setup
Custom AI prompting by technical team
Unlimited custom integrations & workflows
Multi-location support and synchronization
Dedicated success manager

User opinions about Smith.ai price and value

Value for money rating:

4.8

(49)

To see what individual users think of Smith.ai's price and value, check out the review snippets below.

“Efficient, cost effective, and reliable call answering service that I use to screen and qualify new calls for potential follow ups”

Jared W.

Attorney owner

“The customer service is a 10/10, the product is a 20/10, and the cost is so reasonable it was impossible to say no to at least trying it.”

Katie S.

Director of Client Services

Smith.ai integrations (68)

Integrations rated by users

We looked at 49 user reviews to identify which products are mentioned as Smith.ai integrations and how users feel about them.

Clio

Integration rating: 5.0 (5)

Filevine

Integration rating: 5.0 (2)

8am MyCase

Integration rating: 5.0 (2)

“Messages from Smith.AI are in the MyCase call log”

Craig D.

Attorney

Lawmatics

Integration rating: 5.0 (2)

“same with clio manage - this is how we manage our new leads and potential clients and this is the entire job, without this, we're screwed. SEAMLESS integration”

Katie S.

Director of Client Services

Dialpad

Integration rating: 5.0 (1)

“Having calls logged is crucial for my organization”

Barry D.

Account Executive

CallRail

Integration rating: 5.0 (1)

“we need to track where we're getting our clients from, though it's not the only thing and we can manually capture so if it didn't work, we would have survived, however it DID work and it's 10/10!”

Katie S.

Director of Client Services