Cherwell Service Management vs Oracle PeopleSoft

Freshdesk

ServiceNow

ServiceNow Customer Service Management

RedBeam

SimplyDesk

Rzilient

Compare Cherwell Service Management and Oracle PeopleSoft based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Automated Routing

Availability Management

Budgeting/Forecasting

Change Management

Chat/Messaging

Client Portal

Collaboration Tools

Compliance Tracking

Configurable Workflow

Configuration Management

Contract/License Management

Cost Tracking

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Feedback Management

Incident Management

Inventory Management

IT Asset Management

Knowledge Base Management

Knowledge Management

Maintenance Management

Milestone Tracking

Monitoring

Performance Metrics

Portfolio Management

Problem Management

Procurement Management

Project Management

Project Planning

Real-Time Updates

Release Management

Reporting & Statistics

Reporting/Analytics

Requirements Management

Requisition Management

Resource Management

Search

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Status Tracking

Supplier Management

Support Ticket Management

Support Ticket Tracking

Task Management

Third-Party Integrations

Time & Expense Tracking

Widgets

Workflow Management

WYSIWYG Editor

Cherwell Service Management

Android

Linux

Web-based

Windows

iPad

iPhone

Developer

It's slow, clunky, looses my actions constantly. Submitting a change request is an arcane ritual of pain and suffering to ensure it gets through all the channels.

Data Center Operations Manager

Very good user group community that free contributes mApps that significantly enhance functionality. Also has excellent business partners supporting a wide array of services.

Service Desk Manager

This software is user friendly and easy to customize. This is a quality application that does much more than incident management.

Sr. Forecasting Analyst

I specifically like the ability to past in screen shots from clients and the ability to rout the ticket to a specific person or team for support.

IT Client Services Technician

Cherwell does a great job of keeping track of tickets across multiple teams with seamless integration. Makes ticketing for a large IT Dept. with over 12 teams easy.

Systems Analyst

This is the WORST helpdesk/itsm product on the market.

Student Technology Assistant

I like this program has a customizable interface that shows our team a consistent track of our progress.

Application Support Tier 2

Cherwell is great from an end user point of view. Provides the functionality to create tickets and work though an escalation flow with ease.

Sr Change Configuration Analyst

The ease of use is what I like most about the tool.

Enterprise Service Delivery Manager

Cherwell is a great product that allows for a minimal amount of coding with a huge return on investment.

It is very helpful to be able to pull up any information about a request from any machine so that our team can work together.

Assistant Directore, IT Support Services

Distributed administration, multiple integrated service catalogs, mergable Apps, great Customer Service.

IT Tech Support Specialist

It gives good reporting, and good statistics, although the reporting requires some effort to access. It has been a good system for my organization.

Director of IT Support

The overall experience has been good, the product is excellent, but you need to invest  additional money for the implementation.

Director of Operations & Data Management

Once a user clicks into the case they've been assigned, it becomes very difficult to get a complete view of the thread and what has been worked on.

Sr. User Support Specialist

Can be difficult to work around the "codeless" design for those with coding backgrounds.

Cherwell is a solid technical support software suit.

Users can create a case via emails and can be updated on the progress of the case via emails. Ability to re-assign ownership to tasks when necessary.

Cherwell Service Management screenshot: Cherwell allows users to create multiple dashboards for different roles

Cherwell Service Management screenshot: Incidents, problems, and changes can all be managed through Cherwell

Cherwell Service Management screenshot: Cherwell can also automate management of SLAs

Cherwell Service Management screenshot: Workflows can be automated for various processes in Cherwell

Cherwell Service Management screenshot: Cherwell is also accessible through mobile apps for Android and iOS

Cherwell Service Management screenshot: Users can view a list of all tasks in Cherwell

Cherwell Service Management screenshot: Incident details can be viewed and updated through Cherwell's mobile apps

Cherwell Service Management screenshot: Cherwell also allows users to approve or deny change requests through the apps

Cherwell Service Management screenshot: Customer satisfaction can be recorded through Cherwell

Cherwell Service Management screenshot: Cherwell reports on other metrics, including incident volumes, scheduled changes, and more

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



Rzilient, the next-generation IT management partner for small and medium-sized businesses to simplify, automate and secure your IT management.

Oracle PeopleSoft is an IT asset management solution that provides complete control over your IT assets throughout the asset life cycle.

Oracle PeopleSoft

IT Compliance Manager

The best thing about this software is that it does work for what it needs to do and is stable. Once learned, the software is powerful.

The worst part is the terrible user interface and how non-intuitive it is. It is difficult to find how to use the software for what you need to do.

Owner

Very good and great for managing tons of data. Good for large institutions and businesses.

Technology Lead

It is really great and as it has been integrated with oracle, the performance and services offered is really good.

Director

I hate this software, but it is what my company uses to process my expense reports. I have no choice but to use it.

HRIS Manager

I like how customizable the tool is to match whatever business process you have. It has strong reporting capabilities and can handle very complex process.

Client relationship director 

It can also be very costly to an organization to go through such an implementation or upgrade, especially due to the lack of skilled workforce capable of managing the expectations and delivering.

Clerk-Senior Level

My experience has been great using the software and I know it will get better over time.

General Manager

Ability to have real time visibility to inventory allows quick decisions to be made while knowing it is accurate information. The development of reports are a great feature.

It is good software which offers financial management, supply chain management solutions and is very configurable as per customer requirement.

Office Assistant

Unfortunately when I do that, the system gets confused and doesn't register when I pick a different department and ends up generating 2 of the same report.

Membership Director

Oracle PeopleSoft is a great tool for your business. I wish my current employer used Oracle PeopleSoft.

Recruiter 

The customer support is great and knowledgeable.

Tax Associate, International Tax

It's good value for the money you spend investing in the software.

Human Resources Generalist

It is powerful and has capacity to store all the information we need it to store and integrate with a variety of other systems.

Planning Manager

In spite of the fact that this isn't always a bad thing, you must always stop working while technology specialists provide technical support, which is inconvenient at times.

Some fields are locked and for a user some changes/updates are limited.

Research Assistant 

Sometimes it was extremely difficult for me to find one particular module in the midst of all the apps and modules.

Cherwell Service Management vs Oracle PeopleSoft Comparison (2026)

Cherwell Service Management

Oracle PeopleSoft

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives