Category Leaders ranking
#8 in IT Service Management (ITSM)
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.
Cherwell Service Management also features in these categories:
Additional information for Cherwell Service Management
Key features of Cherwell Service Management
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- Service asset & configuration management
- Configuration management database (CMDB)
- Incident management
- Change management
- Problem management
- Knowledge management
- Release management
- Service level management
- Service portfolio management
- Drag-and-drop business application creation
- Codeless architecture
- Event management
- Request fulfillment
- Service request automation
- Service catalog
- Workflow automation
- Customizable self-service portal
- Role-based dashboards
Customizable incident management includes question-based incident assessments, a status bar for viewing the progress of incident workflows, contextual routing for assigning ownership of incidents, and one-step management actions for tracking, monitoring, and communication.
Change forms allow users to log, track, and edit change records, with visualizations of dependencies and relationships, and automated notification of any status changes.
Problem management capabilities include process automation for identification, classification, investigation, analysis, workarounds, resolution, and more, with an end-to-end process view.
Create a service catalog which presents only the specific services that an individual is entitled to, and allow the tracking of requests via the self-service portal.
Multiple self-service portals can be set up for different functions or customer levels, with the option to integrate dashboards for executives and managers.