Comm100 vs Birdeye

LiveChat

Trustpilot

Weave

Podium

tawk.to

Conversational Cloud

Compare Comm100 and Birdeye based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit organizations. 

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Assignment Management

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Calendar Management

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Client Portal

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Contact Management

Contextual Guidance

Conversation Intelligence

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Drag & Drop

Electronic Signature

Email Management

Employee Activity Monitoring

Event Triggered Actions

Feedback Management

File Sharing

File Transfer

For Higher Education

For Sales/Marketing

Generative AI

Geotargeting

Inbox Management

Intent Recognition

Interaction Tracking

Key Performance Indicators

Knowledge Base Management

Language Detection

Lead Capture

Lead Qualification

Live Chat

Meeting Management

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multiple Data Sources

Natural Language Processing

Natural Language Search

Offline Form

Performance Metrics

Prioritization

Proactive Chat

Process/Workflow Automation

Progress Tracking

Query Suggestions

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Screen Sharing

Search/Filter

Self Service Portal

Sentiment Analysis

Comm100

Android

Linux

Web-based

Windows

iPad

iPhone

Service Center Manager

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

Client account manager

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

SEO specialist

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Client Support Manager

Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.

Admissions Coordinator

It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.

Client Experience Specialist

Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.

Online Services Manager

User friendly , variety of options - great opportunity for customization and adjustment to your  company's needs.

Call Center Rep Lead

I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.

Business Manager

Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.

Owner

Great Company-Great Service- Very cost effective.

The need for an additional license so that an administrator can access the software while agents are using it is frustrating.

Director

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Customer Service Representative

The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.

Customer Solutions Engineer, Team Lead

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

Operations Manager

Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.

You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.

Managing Director

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Comm100 screenshot: Comm100 Omnichannel

Comm100 screenshot: Comm100 AI

Comm100 screenshot: Comm100 Live Chat, AI Agent, AI Copilot

Comm100 screenshot: AI Insights

Comm100 screenshot: Auto Distribution

Comm100 screenshot: Monitoring and Sentiment Analysis

Comm100 screenshot: Reporting

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

A customer review management tool that brings businesses and consumers together through reviews.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Comm100 vs Birdeye Comparison (2026)

Comm100

Birdeye

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives