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#1 most trusted reputation and customer experience platform
Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.5
/5
607
Starting from
No pricing info
Value for money contenders
Functionality
4.7
/5
607
Total features
137
18 categories
Functionality contenders
Overall Rating
4.7
/5
607
Positive reviews
497
80
15
6
9
Overall rating contenders
David F.
CEO
Marketing and Advertising, 1-10 employees
Review source
Transcript
David: Hi, my name is David. I'm the CEO and founder of a marketing agency, and we've been using BirdEye...
Melisa D.
Owner
Marketing and Advertising, self-employed
Review source
Transcript
Melisa: Hi, I am Melisa. I'm an owner. I rate BirdEye five out of five stars. For more reviews, click...
Jessica D.
Building Materials, 1-10 employees
Used daily for less than 6 months
Review source
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Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after...
Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company...
Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.
Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.
Jacob N.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.
HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.
The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.
Hi Jacob! Thank you for choosing Birdeye! We are happy to hear about your great experience!
Peter S.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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I lost money by using BirdEye and they still wont fix the issues!
The ability to get more reviews on google
Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!
Helene V.
Public Relations and Communications, 501-1,000 employees
Used weekly for 1-2 years
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Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.
This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.
Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.
Thank for leaving Birdeye a review.We appreciate your business and support!
Dacelin S.
Health, Wellness and Fitness, 51-200 employees
Used monthly for 2+ years
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we can maintain great google reviews more easily
i cant really think of anything that we dont like
Birdeye has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Birdeye?
Q. What other apps does Birdeye integrate with?
Birdeye integrates with the following applications:
Filevine, MYOB Business, Open Dental, Mogo CRM, JobNimbus, Zillow Rental Manager, AccuLynx, Constant Contact, ShippingEasy, Revelation Pets, Maxident, Adobe Commerce, Frazer, WooCommerce, PayPal, Zoho CRM, AppFolio Property Manager, Brightree, Onfleet, ServiceMonster, Booker, Skywerk, Zapier, DentiMax, Full Slate, OrthoTrac a Sensei product, ASI-ware, RealPage, FiveStars, Vagaro, Successware, PracticeWorks a Sensei product, Dentrix, Actionstep, Genbook, Covetrus Pulse, Square Point of Sale, Pipedrive, FreshBooks, ServiceTitan, Grapevine6, Meevo, Appointy, Dealertrack DMS, RepairShopr, Timely, DrChrono, DaySmart Appointments, Twitter/X, Zomato for Business, athenaOne, Mindbody, Solutionreach, PatientNow, Merlin, QuickBooks Desktop Enterprise, Practice-Web, ZENOTI, CareCloud, Salesforce Sales Cloud, MOGO, mHelpDesk, SugarCRM, Workiz, Point of Rental Software, LiveRez, Dolphin Management, ChiroTouch, Eyefinity OfficeMate, AestheticsPro, ServiceM8, Kajabi, iDentalSoft, LinkedIn for Business, Limo Anywhere, Meta for Business, Quorum, Total Dental, Streamline, Bookeo, RevolutionEHR, Dentrix Ascend, Schedulicity, BoomTown, Quickbooks Online, Clio, GorillaDesk, Keap, RazorSync, IntakeQ, Curve Dental, Rosy, Mailchimp, FieldRoutes, AdvancedMD EHR, Arborgold, Eaglesoft, Surefire CRM, Service Fusion, FareHarbor, Xero, HomeGauge, MRI Software, DealerCenter, BigCommerce, ABELDent, Shopify