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Birdeye Pricing, Features, Reviews and Alternatives

Birdeye product overview

What is Birdeye?

Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Key benefits of using Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

    Birdeye pricing information

    Value for money

    4.5

    /5

    473

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Birdeye features

    Functionality

    4.7

    /5

    473

    Total features

    139

    16 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    API
    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Data Import/Export
    Customizable Templates

    Birdeye users reviews

    Overall Rating

    4.8

    /5

    473

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.25/10
    Rating distribution

    5

    4

    3

    2

    1

    395

    54

    12

    6

    6

    Pros
    I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.

    HC

    Heather C.

    We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

    YP

    YOVANA P.

    Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

    MS

    Mark S.

    Cons
    Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.

    cc

    chris c.

    Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.

    oB

    oma B.

    Minor complaint - time frames for viewing reports don't have a simple "last month" option.

    KC

    Katie C.

    Overall Rating

    Works well and good support

    Reviewed 2 years ago

    Transcript

    David: Hi, my name is David. I'm the CEO and founder of a marketing agency, and we've been using BirdEye...

    JI
    AvatarImg

    Jennifer I.

    Office manager

    Hospital & Health Care, 1-10 employees

    Review source

    Overall Rating

    Highly recommend

    Reviewed 4 days ago

    Transcript

    Jennifer: Hi, my name is Jennifer and I'm an office manager. And today I would like to let you know that...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Best choice for review management platforms

    Reviewed 2 years ago

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

    Pros

    We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

    Cons

    Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

    Vendor response

    Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Easy to use and great support!

    Reviewed a month ago
    Pros

    It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.

    Cons

    I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.

    Vendor response

    Hi Miranda! Thanks so much for choosing Birdeye! We appreciate the partnership!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Over charged over promised bait and switch, deceit, and non stop billing issues!

    Reviewed 7 months ago

    I lost money by using BirdEye and they still wont fix the issues!

    Pros

    The ability to get more reviews on google

    Cons

    Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Birdeye is Awesome

    Reviewed 4 months ago

    I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base.

    Pros

    Everything is in one place & So far the staff has been extremely helpful in helping me get set up.

    Cons

    Honestly, I do not have any cons as of right now.

    Vendor response

    Hi Monique! We look forward to your future success with us! Thanks for choosing Birdeye!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Birdseye is great for patient engagement!

    Reviewed 18 days ago

    Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

    Pros

    The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

    Cons

    As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.

    Birdeye FAQs and common questions

    Q. What type of pricing plans does Birdeye offer?

    Birdeye has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Birdeye?

    Birdeye has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Birdeye support?

    Birdeye supports the following languages:
    English


    Q. Does Birdeye support mobile devices?

    Birdeye supports the following devices:
    Android, iPad, iPhone


    Q. Does Birdeye offer an API?

    Yes, Birdeye has an API available for use.


    Q. What other apps does Birdeye integrate with?

    Birdeye integrates with the following applications:
    Filevine, MYOB Business, Mogo CRM, JobNimbus, Zillow Rental Manager, AccuLynx, Constant Contact, ShippingEasy, Revelation Pets, Maxident, Adobe Commerce, Frazer, WooCommerce, PayPal, Zoho CRM, AppFolio Property Manager, Brightree, Onfleet, ServiceMonster, Booker, Skywerk, Zapier, DentiMax, Full Slate, OrthoTrac, ASI-ware, RealPage, FiveStars, Vagaro, Successware, PracticeWorks, Dentrix, Actionstep, Genbook, Covetrus Pulse, Square Point of Sale, Pipedrive, FreshBooks, ServiceTitan, Grapevine6, Meevo, Appointy, Dealertrack DMS, RepairShopr, Timely, DrChrono, DaySmart Appointments, Twitter, Zomato for Business, athenaOne, Mindbody, Solutionreach, PatientNow, Merlin, QuickBooks Desktop Enterprise, Practice-Web, ZENOTI, CareCloud, Salesforce Sales Cloud, MOGO, mHelpDesk, SugarCRM, Workiz, Point of Rental Software, LiveRez, Dolphin Management, ChiroTouch, QSIDental Web, Eyefinity OfficeMate, AestheticsPro, ServiceM8, Kajabi, iDentalSoft, LinkedIn for Business, Limo Anywhere, Meta for Business, Quorum, Total Dental, Streamline, Bookeo, RevolutionEHR, Dentrix Ascend, Schedulicity, BoomTown, Quickbooks Online, Clio, GorillaDesk, Keap, RazorSync, IntakeQ, Curve Dental, Rosy, Mailchimp, FieldRoutes, AdvancedMD EHR, Arborgold, Eaglesoft, Practice Fusion, Surefire CRM, Service Fusion, FareHarbor, Xero, HomeGauge, MRI Software, DealerCenter, BigCommerce, ABELDent, Shopify


    Q. What level of support does Birdeye offer?

    Birdeye offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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