Birdeye Pricing, Features, Reviews & Alternatives

Birdeye

Experience Marketing Platform

4.74/5 (367 reviews)

Birdeye overview

What is Birdeye?

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.
birdeye.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

B@764722a
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Birdeye user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.7
  4.7
  4.7
Nick F.

Best choice for review management platforms

Used daily for 1-2 years
Reviewed 2020-07-24
Review Source: Capterra

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros
We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons
Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Response from BirdEye


Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mark R.

An Essential for Anyone with a Customer-centric Workflow

Used daily for 2+ years
Reviewed 2020-07-22
Review Source: Capterra

I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

Pros
I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

Cons
The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anthony D.

Surprise Value and Convenience

Used daily for less than 6 months
Reviewed 2021-04-07
Review Source: Capterra

Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...

Pros
Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots...

Cons
No cons bc customization allows right sizing...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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kyle k.

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

Used occasionally for 2+ years
Reviewed 2020-03-12
Review Source: Capterra

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Pros
So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Cons
You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Diana R.

Great Software

Used daily for less than 6 months
Reviewed 2021-04-07
Review Source: Capterra

Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.

Pros
I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

Cons
The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Birdeye pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact BirdEye directly for detailed pricing information.

Birdeye features

API
Activity Dashboard
Alerts/Notifications
Analytics/ROI Tracking
Campaign Analytics
Campaign Management
Contact Management
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Engagement Analytics
Performance Metrics
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Template Management
Third Party Integrations

Multi-Channel Marketing (393 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Birdeye

Key features of Birdeye

  • Alert filtering
  • Automatic reminders
  • Benchmarking
  • CRM integration
  • Category analysis
  • Collaboration tools
  • Competitor analysis
  • Custom review mircosite
  • Customer conversation monitoring
  • Customer reviews
  • Customer surveys
  • Data synchronization
  • Dynamic content
  • Email & SMS alerts
  • Employee performance evaluation
  • Feedback management
  • Issue management & resolution
  • Keyword & hashtag tracking
  • Listing management
  • Natural language processing engine
  • Net promoter score (NPS)
  • Online reputation overview
  • Real-time analytics
  • Real-time customer communication
  • Real-time data
  • Real-time notifications
  • Real-time review dashboard
  • Real-time updates
  • Reporting
  • Reputation management
  • Response management
  • Review generation
  • Review management
  • Review monitoring
  • Review request
  • Role-based dashboards
  • SEO management
  • Sentiment trend progress tracking
  • Social listening
  • Social media monitoring
  • Social media video, comment & photo monitoring
  • Social publishing
  • Social sharing
  • Social ticketing
  • Status tracking
  • Support ticket system integration
  • Support ticket tracking
  • Survey designer
  • Survey management & distribution
  • Ticket assignment management
  • Trending topic tracking
  • User generated content management
  • Web Chat
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Benefits

Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.