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Customer Experience Marketing Platform
Birdeye Pricing, Features, Reviews and Alternatives
Birdeye product overview
What is Birdeye?
Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Key benefits of using Birdeye
Typical customers
Platforms supported
Support options
Training options
Birdeye pricing information
Value for money
4.5
/5
473
Starting from
No pricing info
Pricing options
Value for money contenders
Birdeye features
Functionality
4.7
/5
473
Total features
139
16 categories
Most valued features by users
Functionality contenders
Birdeye users reviews
Overall Rating
4.8
/5
473
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.25/10
395
54
12
6
6
HC
Heather C.
YP
YOVANA P.
MS
Mark S.
cc
chris c.
oB
oma B.
KC
Katie C.
Overall rating contenders
David F.
CEO and Founder
Marketing and Advertising, 1-10 employees
Review source
Transcript
David: Hi, my name is David. I'm the CEO and founder of a marketing agency, and we've been using BirdEye...
Jennifer I.
Office manager
Hospital & Health Care, 1-10 employees
Review source
Transcript
Jennifer: Hi, my name is Jennifer and I'm an office manager. And today I would like to let you know that...
Nick F.
Verified reviewer
Marketing and Advertising, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
Miranda B.
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.
I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.
Hi Miranda! Thanks so much for choosing Birdeye! We appreciate the partnership!
Peter S.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
I lost money by using BirdEye and they still wont fix the issues!
The ability to get more reviews on google
Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!
Monique F.
Oil & Energy, 1-10 employees
Used daily for less than 6 months
Review source
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I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base.
Everything is in one place & So far the staff has been extremely helpful in helping me get set up.
Honestly, I do not have any cons as of right now.
Hi Monique! We look forward to your future success with us! Thanks for choosing Birdeye!
Evan C.
Mental Health Care, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.
The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.
As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.
Birdeye FAQs and common questions
Q. What type of pricing plans does Birdeye offer?
Birdeye has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Birdeye?
Birdeye has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Birdeye support?
Birdeye supports the following languages:
English
Q. Does Birdeye support mobile devices?
Birdeye supports the following devices:
Android, iPad, iPhone
Q. Does Birdeye offer an API?
Yes, Birdeye has an API available for use.
Q. What other apps does Birdeye integrate with?
Birdeye integrates with the following applications:
Filevine, MYOB Business, Mogo CRM, JobNimbus, Zillow Rental Manager, AccuLynx, Constant Contact, ShippingEasy, Revelation Pets, Maxident, Adobe Commerce, Frazer, WooCommerce, PayPal, Zoho CRM, AppFolio Property Manager, Brightree, Onfleet, ServiceMonster, Booker, Skywerk, Zapier, DentiMax, Full Slate, OrthoTrac, ASI-ware, RealPage, FiveStars, Vagaro, Successware, PracticeWorks, Dentrix, Actionstep, Genbook, Covetrus Pulse, Square Point of Sale, Pipedrive, FreshBooks, ServiceTitan, Grapevine6, Meevo, Appointy, Dealertrack DMS, RepairShopr, Timely, DrChrono, DaySmart Appointments, Twitter, Zomato for Business, athenaOne, Mindbody, Solutionreach, PatientNow, Merlin, QuickBooks Desktop Enterprise, Practice-Web, ZENOTI, CareCloud, Salesforce Sales Cloud, MOGO, mHelpDesk, SugarCRM, Workiz, Point of Rental Software, LiveRez, Dolphin Management, ChiroTouch, QSIDental Web, Eyefinity OfficeMate, AestheticsPro, ServiceM8, Kajabi, iDentalSoft, LinkedIn for Business, Limo Anywhere, Meta for Business, Quorum, Total Dental, Streamline, Bookeo, RevolutionEHR, Dentrix Ascend, Schedulicity, BoomTown, Quickbooks Online, Clio, GorillaDesk, Keap, RazorSync, IntakeQ, Curve Dental, Rosy, Mailchimp, FieldRoutes, AdvancedMD EHR, Arborgold, Eaglesoft, Practice Fusion, Surefire CRM, Service Fusion, FareHarbor, Xero, HomeGauge, MRI Software, DealerCenter, BigCommerce, ABELDent, Shopify
Q. What level of support does Birdeye offer?
Birdeye offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
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