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Birdeye Logo
Birdeye
4.7
(607)

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#1 most trusted reputation and customer experience platform

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(31)

Birdeye Pricing, Features, Reviews and Alternatives

Birdeye product overview

What is Birdeye?

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Key benefits of using Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

    Birdeye pricing information

    Value for money

    4.5

    /5

    607

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Birdeye features

    Functionality

    4.7

    /5

    607

    Total features

    137

    18 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    API
    Third Party Integrations
    Campaign Management
    Reporting & Statistics
    Data Import/Export
    Customizable Templates

    Functionality contenders

    Birdeye users reviews

    Overall Rating

    4.7

    /5

    607

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.17/10
    Rating distribution

    5

    4

    3

    2

    1

    497

    80

    15

    6

    9

    Pros
    I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
    We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
    Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
    Cons
    Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
    Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
    Minor complaint - time frames for viewing reports don't have a simple "last month" option.
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    David F.

    CEO

    Marketing and Advertising, 1-10 employees

    Review source

    Overall Rating

    Works well and good support

    Reviewed 3 years ago

    Transcript

    David: Hi, my name is David. I'm the CEO and founder of a marketing agency, and we've been using BirdEye...

    MD
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    Melisa D.

    Owner

    Marketing and Advertising, self-employed

    Review source

    Overall Rating

    From a Marketing Agency Perspective

    Reviewed 8 months ago

    Transcript

    Melisa: Hi, I am Melisa. I'm an owner. I rate BirdEye five out of five stars. For more reviews, click...

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    Jessica D.

    Building Materials, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Reviews=Revenue w/BirdEye as Your Guide

    Reviewed 4 years ago

    Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after...

    Pros

    Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company...

    Cons

    Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

    Vendor response

    Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.

    JN
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    Jacob N.

    Health, Wellness and Fitness, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Good experience. Good customer support.

    Reviewed 8 months ago

    Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.

    Pros

    HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.

    Cons

    The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.

    Vendor response

    Hi Jacob! Thank you for choosing Birdeye! We are happy to hear about your great experience!

    PS
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    Peter S.

    Marketing and Advertising, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Over charged over promised bait and switch, deceit, and non stop billing issues!

    Reviewed 2 years ago

    I lost money by using BirdEye and they still wont fix the issues!

    Pros

    The ability to get more reviews on google

    Cons

    Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

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    Helene V.

    Public Relations and Communications, 501-1,000 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Birdeye makes it easy to keep reviews in one place

    Reviewed 3 months ago

    Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.

    Pros

    This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

    Cons

    Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

    Vendor response

    Thank for leaving Birdeye a review.We appreciate your business and support!

    DS
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    Dacelin S.

    Health, Wellness and Fitness, 51-200 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Review of Birdeye

    Reviewed 2 months ago
    Pros

    we can maintain great google reviews more easily

    Cons

    i cant really think of anything that we dont like

    Birdeye FAQs

    Q. What type of pricing plans does Birdeye offer?

    Birdeye has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Birdeye?

    Birdeye has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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    Q. What languages does Birdeye support?

    Birdeye supports the following languages:
    English

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    Q. Does Birdeye support mobile devices?

    Birdeye supports the following devices:
    Android, iPad, iPhone

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    Q. Does Birdeye offer an API?

    Yes, Birdeye has an API available for use.

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    Q. What other apps does Birdeye integrate with?

    Birdeye integrates with the following applications:
    Filevine, MYOB Business, Open Dental, Mogo CRM, JobNimbus, Zillow Rental Manager, AccuLynx, Constant Contact, ShippingEasy, Revelation Pets, Maxident, Adobe Commerce, Frazer, WooCommerce, PayPal, Zoho CRM, AppFolio Property Manager, Brightree, Onfleet, ServiceMonster, Booker, Skywerk, Zapier, DentiMax, Full Slate, OrthoTrac a Sensei product, ASI-ware, RealPage, FiveStars, Vagaro, Successware, PracticeWorks a Sensei product, Dentrix, Actionstep, Genbook, Covetrus Pulse, Square Point of Sale, Pipedrive, FreshBooks, ServiceTitan, Grapevine6, Meevo, Appointy, Dealertrack DMS, RepairShopr, Timely, DrChrono, DaySmart Appointments, Twitter/X, Zomato for Business, athenaOne, Mindbody, Solutionreach, PatientNow, Merlin, QuickBooks Desktop Enterprise, Practice-Web, ZENOTI, CareCloud, Salesforce Sales Cloud, MOGO, mHelpDesk, SugarCRM, Workiz, Point of Rental Software, LiveRez, Dolphin Management, ChiroTouch, Eyefinity OfficeMate, AestheticsPro, ServiceM8, Kajabi, iDentalSoft, LinkedIn for Business, Limo Anywhere, Meta for Business, Quorum, Total Dental, Streamline, Bookeo, RevolutionEHR, Dentrix Ascend, Schedulicity, BoomTown, Quickbooks Online, Clio, GorillaDesk, Keap, RazorSync, IntakeQ, Curve Dental, Rosy, Mailchimp, FieldRoutes, AdvancedMD EHR, Arborgold, Eaglesoft, Surefire CRM, Service Fusion, FareHarbor, Xero, HomeGauge, MRI Software, DealerCenter, BigCommerce, ABELDent, Shopify

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    Q. What level of support does Birdeye offer?

    Birdeye offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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