BirdEye Pricing, Features, Reviews & Comparison of Alternatives

BirdEye

Online reputation management

4.74/5 (288 reviews)

BirdEye overview

What is BirdEye?

BirdEye is an online reputation management software designed to help businesses of all sizes collect, monitor and market customer reviews, with review management, social listening and real-time analytics technology. BirdEye also supports a native mobile app for iOS and Android, which enables users to check-in clients, gather new reviews, track customer feedback, and access reports on the go.

BirdEye helps users enhance their online presence and SEO with accurate company listings and dynamic content. Data synchronization ensures important information such as name, address and phone number is updated automatically across BirdEye’s 50+ global partners, including Google, Facebook, and Bing, while dynamic content allows users to enrich listings with engaging videos, photos, and menus. The ‘scan your business’ tool gives users a quick overview of their online reputation by showing listings, reviews, and ratings across multiple sites.

Review monitoring technology allows users to engage with customer conversations in real time, from a centralized dashboard. Real-time SMS or email alerts inform users when a review is posted about their business. Social listening tools enable users to discover sentiment trends, and discover influential social conversations, while survey management features allow users to create and send engaging customer surveys via SMS, email or social media. Users can measure survey responses accurately with net promoter score (NPS) technology.

Social ticketing and ticket assignment tools help users streamline issue management and resolution, while real-time business analytics help users gain valuable insight into customer feedback. Competitor analysis technology allows users to understand their competition, and identify opportunities to capture market share.
birdeye.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
BirdEye screenshotWhat Is BirdEyeBirdEye screenshotBirdEye screenshotBirdEye screenshotBirdEye screenshotBirdEye screenshotBirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and FacebookBirdEye screenshot: Manage reviews on-the-go with BirdEye's mobile appBirdEye screenshot: Respond to all comments from one placeBirdEye screenshot: BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topicsBirdEye screenshot: Engage audiences with mobile-first surveys

BirdEye reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.7
  4.7
  4.7
John Regan Wharton

Great to get real time compliments via facebook and google from customers! our managers love it.

Used daily for less than 6 months
Reviewed 2019-09-24
Review Source: Capterra

fantastic. Everyone is personalable and knowledgeable.

Pros
The real time alerts, when a customer rates us on Google!

Cons
It was a bit slow to intergrate with our self storage software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ashley Misla

Amazing Service!

Used daily for 6-12 months
Reviewed 2019-09-19
Review Source: Capterra

So far we are happy with the service BirdEye provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish.

Pros
What I like most about BirdEye is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have.

Cons
BirdEye has been a pleasure! So far so good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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kyle kelly

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

Used occasionally for 2+ years
Reviewed 2020-03-12
Review Source: Capterra

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Pros
So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Cons
You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ian Bush

Excellent Tool for Reputation Management

Used weekly for 1-2 years
Reviewed 2020-03-10
Review Source: Capterra

I used to spend lots of time pulling up every review site I could think of in different tabs, averaging all of the responses and scores. Now I can see how our customers view us on one page. Another thing that has saved me lots of headache is that when soliciting an online review (quick and painless with BirdEye!) it gives the customer an option to contact us directly through the platform as opposed to leaving a negative review. This makes it more likely that someone who wants my attention gets it quickly, and it doesn't harm our reputation through a 1 star review.

Pros
The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard.

Cons
If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool.

Response from BirdEye


They say time is money, and we are happy to hear that you have been able to gain back time by utilizing the platform. Thank you for using BirdEye as your online reputation management!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron Metzger

Best Reputation Management Platform

Used weekly for 1-2 years
Reviewed 2019-07-31
Review Source: Capterra

I have been working with BirdEye for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business.

Pros
I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[

Cons
Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BirdEye pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact BirdEye directly for detailed pricing information.

BirdEye features

API
Activity Dashboard
Campaign Analysis
Campaign Management
Content Management
Customizable Branding
Customizable Templates
Drag & Drop Interface
Engagement Analytics
Monitoring
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration

A/B Testing (202 other apps)
Automatic Notifications (200 other apps)
Campaign Segmentation (202 other apps)
Data Import/Export (247 other apps)
Email Marketing Management (199 other apps)
Multi-Channel Marketing (242 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for BirdEye

Key features of BirdEye

  • Alert filtering
  • Automatic reminders
  • Benchmarking
  • CRM integration
  • Category analysis
  • Collaboration tools
  • Competitor analysis
  • Custom review mircosite
  • Customer conversation monitoring
  • Customer reviews
  • Customer surveys
  • Data synchronization
  • Dynamic content
  • Email & SMS alerts
  • Employee performance evaluation
  • Feedback management
  • Issue management & resolution
  • Keyword & hashtag tracking
  • Listing management
  • Natural language processing engine
  • Net promoter score (NPS)
  • Online reputation overview
  • Real-time analytics
  • Real-time customer communication
  • Real-time data
  • Real-time notifications
  • Real-time review dashboard
  • Real-time updates
  • Reporting
  • Reputation management
  • Response management
  • Review generation
  • Review management
  • Review monitoring
  • Review request
  • Role-based dashboards
  • SEO management
  • Sentiment trend progress tracking
  • Social listening
  • Social media monitoring
  • Social media video, comment & photo monitoring
  • Social publishing
  • Social sharing
  • Social ticketing
  • Status tracking
  • Support ticket system integration
  • Support ticket tracking
  • Survey designer
  • Survey management & distribution
  • Ticket assignment management
  • Trending topic tracking
  • User generated content management
  • Web Chat
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Benefits

Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.