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Birdeye
5
570
4
95
3
17
2
6
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based agentic marketing for multi-location brands
Table of Contents
Birdeye - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Birdeye overview
Based on 707 verified user reviews
What is Birdeye?
Birdeye is a review management solution offering key features such as negative feedback management, review request, review monitoring, and response management, among others.
Who uses Birdeye?
By industry, Birdeye reviewers are most commonly professionals in marketing and advertising (19%). The most frequent use case for Birdeye cited by reviewers is review management (57% of reviewers).
What do users say about Birdeye pricing?
Reviewers appreciate the free trial and say Birdeye is cost-effective with competitive pricing, especially for small businesses. However, some users report high costs, confusing pricing, extra fees for features, and recent price increases reducing value.
Starting price
Pros & Cons
Review Management
Features
User Interface
Pricing
Email Communication
Integrations
Birdeye’s user interface
Birdeye reviews
Overall rating
4.7
/5
707
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.85/10
5
4
3
2
1
570
95
17
6
19
Kate L.
Sales
Lacy H.
Office Manager
Eric P.
VP of Sales
Ghiwa Y.
IT manager
Krystina O.
Client Manager
Sammy B.
Client Manager
Who uses Birdeye?
Based on 707 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Birdeye's key features
GetApp's analysis of 94 verified user reviews collected between November 2021 and June 2024 identifies Birdeye's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Birdeye's Negative Feedback Management capabilities. They report it allows them to resolve issues with customers they might not have known about otherwise. Users indicate it helps in addressing negative content and redirecting conversations offline. They find the ability to customize auto replies and use templates valuable. Reviewers mention the ease of managing feedback in one place and the opportunity to learn and grow from customer complaints. They say it helps in handling negative feedback quickly and confidentially. Of the 22 Birdeye users who gave detailed accounts of their use of Negative Feedback Management, 100% rated this feature as important or highly important.
Reviewers highlight Birdeye's Review Request capabilities as incredibly effective for sending out requests. They report it integrates well with systems like Google Profile, Facebook, and Yardi. Users appreciate the automation, which saves time and boosts reviews across multiple platforms. They find it easy to use, especially for bulk uploads, and mention the ability to send requests via email or text. Reviewers also note the importance of generating consistent good reviews and the ease of requesting reviews from customers. Of the 38 Birdeye users who gave detailed accounts of their use of Review Request, 97% rated this feature as important or highly important.
Users report Birdeye's Review Monitoring capabilities allow them to manage reviews from multiple sources in one place. They appreciate the notifications for new reviews, which help them respond promptly. Reviewers indicate the centralized inbox is helpful for handling feedback and tracking overall reputation. They find it easy to navigate and filter reviews by date. They say it saves time by providing a one-stop place to see all reviews and helps them stay on top of both positive and negative feedback. Of the 26 Birdeye users who gave detailed accounts of their use of Review Monitoring, 96% rated this feature as important or highly important.
Reviewers appreciate Birdeye's Response Management capabilities for generating unique responses quickly with AI. They report the unified interface allows them to reply to reviews without switching platforms. Users find the response templates easy to set up and use. They mention the option to have Birdeye respond to reviews or do it personally. Reviewers indicate it makes the management process easy and efficient, and they value the notifications for new reviews, which enable immediate responses. Of the 16 Birdeye users who gave detailed accounts of their use of Response Management, 88% rated this feature as important or highly important.
Sara A.
Social Media Manager
Conor D.
Digital Marketing Consultant
Lisa V.
Estimator
Petya Y.
Office Manager
All Birdeye features
Features rating:
Birdeye alternatives
Birdeye
Starting from
No pricing info
Brand24
Starting from
199
Per month
Hootsuite
Starting from
99
/user
Per month
Trustpilot
Starting from
299
Per month
Birdeye pricing
Pricing plans
Pricing details:
Starter
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Campaigns
- Team Chat
- Payments
- Integrations
- Mobile App
- Reviews
- Listings
- Messaging
Growth
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Social
Dominate
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Referrals
User opinions about Birdeye price and value
Value for money rating:
To see what individual users think of Birdeye's price and value, check out the review snippets below.
Kate L.
Sales
Lacy H.
Office Manager
Birdeye integrations (77)
Integrations rated by users
We looked at 707 user reviews to identify which products are mentioned as Birdeye integrations and how users feel about them.
Integration rating: 4.8 (8)
Integration rating: 5.0 (8)
Integration rating: 5.0 (7)
“The Meta integration is valuable for viewing paid social activity alongside other marketing channels. It helps keep campaign analysis and planning in one place instead of moving between separate ad platforms.”
Garry L.
Analytics Director
Integration rating: 5.0 (6)
“We use this feature for Job Costing and timekeeping to pay our contractors and employees.”
Kelli M.
Accountant
Integration rating: 3.7 (5)
“Su TikTok è facile fare grandi numeri e diventare virali, ma su Instagram è più facile fidelizzare i follower e creare una vera community. Inoltre permette di ripubblicare con un clic i video di TikTok direttamente nelle Storie o nei Reels.”
Giovanni S.
Internet
Integration rating: 5.0 (4)
“Zapier connects Squarespace form submissions to our internal webhook endpoints and Slack channels, automating lead routing and instant incident alerts.”
Estrella A.
Software Engineer
Birdeye customer support
What do users say about Birdeye customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Birdeye customer support.
Widely noted by reviewers, Birdeye's customer support is responsive, knowledgeable, and quick to resolve issues.
A large number of users highlight the helpful onboarding, training, and ongoing assistance from the support team.
Common user feedback praises the ease of contacting support and the dedication to customer satisfaction.
A minority of users report slow response times, difficulty reaching support, or unhelpful interactions when issues arise.
Support options
Training options
To see what individual users say about Birdeye's customer support, check out the review snippets below.
“Their support has been super helpful with any questions or troubleshooting needed.”
Thomas Q.
Digital Marketing Manager
“I have had nothing but a positive experience with Birdeye, their product is extremely helpful and their support team is quick and responsive.”
Quinn G.
Digital Marketing Specialist
“When we needed extra support or reports, it seemed to take awhile to get ahold of someone.”
Kess H.
Client Specialist
Birdeye FAQs
Q. What is Birdeye used for?
Birdeye is a cloud-based SaaS agentic marketing platform built for multi-location businesses ranging from 10 to 10,000+ locations, serving industries such as healthcare, automotive, retail, financial services, and home services. The platform centralizes reputation management, listings, social media, surveys, referrals, and messaging into a single interface, giving operations and marketing teams unified visibility across all locations. Birdeye delivers AI-assisted workflows across its core modules: automated review generation and response, listings synchronization across directories, social content scheduling and publishing, customer surveys with sentiment analysis, and referral campaign management. The Inbox module consolidates customer messages from multiple channels, including SMS, webchat, email, and social messaging, into one queue for team-based response management. Reporting dashboards surface location-level and aggregate performance data, supporting both frontline managers and executive stakeholders. Integrations connect Birdeye to CRM systems, practice management software, and point-of-sale platforms, enabling automated triggers for review requests and survey distribution based on transaction or appointment data. Role-based access controls and multi-location hierarchy settings allow enterprise teams to configure permissions and workflows at the brand, region, or individual location level.
Q. Does Birdeye support mobile devices?
Birdeye supports the following devices:
Android, iPad, iPhone
Q. What level of support does Birdeye offer?
Birdeye offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base
