Comm100 Live Chat Pricing, Features, Reviews & Comparison of Alternatives

Comm100 Live Chat

Real conversations in real-time

4.71/5 (94 reviews)

Comm100 Live Chat overview

What is Comm100 Live Chat?

Comm100’s omnichannel customer experience platform powers real-time interactions through web, mobile, and messaging. We provide fast, effective, affordable customer service solutions for contact centers, support, and sales and marketing teams.

Comm100 Live Chat enables organizations to engage customers in real-time via traditional messaging, audio and video chat, and co-browsing. Share files and URLs through chat to resolve customer queries and complete transactions more quickly.

Our solution is PCI compliant, HIPAA compliant, and ISO 27001 certified. We deploy both cloud based and on-premise solutions and provide custom deployment for highly regulated industries. Our customers include organizations like AXA, Leviton, Advanced Auto Parts, Stanford University and Veridian Credit Union.
www.comm100.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Dutch, French, German and 6 other languages, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
Comm100 Live Chat screenshot: Comm100 Agent Console Introducing Comm100 Live ChatComm100 Live Chat screenshot: Comm100 Agent Console Comm100 Live Chat screenshot: comm100 Live Chat Reporting Comm100 Live Chat screenshot: Comm100 Chat Window

Comm100 Live Chat reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.7
  4.6
Drew Pearce

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Used daily for 2+ years
Reviewed 2017-12-19
Review Source: Capterra

Easy interaction with customers.

Pros
Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Cons
When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Response from Comm100


Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Glenn Lippman

Online Chat Services

Used weekly for 2+ years
Reviewed 2019-06-27
Review Source: Capterra

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Pros
Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Cons
Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karim Abdullah

Comm100 didn't care about our data

Used daily for 2+ years
Reviewed 2019-06-27
Review Source: Capterra

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pros
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Cons
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Response from Comm100


Hi Karim,

There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Coreyna Blachut

The only chat / omnichannel customer support platform you'll ever need

Used daily for 2+ years
Reviewed 2019-03-24
Review Source: Capterra

We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Pros
Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.

Cons
We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

I have been using comm100 for the last 5 and a half years now. So far so good.

Used daily for 2+ years
Reviewed 2018-05-21
Review Source: Capterra

COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Pros
1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.

Cons
Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.

Response from Comm100


Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Comm100 Live Chat pricing

Starting from
$29/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Team: $29/agent/month.
Business: $49/agent/month. Free for up to 3 agents. Offer expires April 15, 2020. Your free licenses will be free for as long as you use them.
Enterprise: Request a quote.

Comm100 Live Chat features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

Alerts / Escalation (73 other apps)
Multi-Channel Communication (105 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Comm100 Live Chat

Key features of Comm100 Live Chat

  • Chatbot that automates your live chat
  • Audio & Video Chat
  • Fully customizable chat buttons and windows
  • Insightful performance reports & analysis
  • Rule-based chat routing and allocation
  • Industry-leading security and reliability
  • Multiple Languages and auto-translation
  • APIs and webhooks
  • Real-time visitor monitoring and tracking
  • Rule-based proactive chat
  • Rich chat efficiency tools such as canned response, file t
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Team collaboration and supervision
  • Granular permission setting
  • Complete easy-to-search chat history
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Web, desktop and mobile apps
View All Features

Benefits

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience