Comm100 Live Chat Pricing, Features, Reviews & Comparison of Alternatives

Comm100 Live Chat

Real conversations in real-time

4.74/5 (68 reviews)

Comm100 Live Chat overview

Comm100’s digital engagement platform powers real-time interactions through web, mobile, and messaging. We provide fast, effective, affordable customer service solutions for contact centers, support, and sales and marketing teams.

Comm100 Live Chat enables organizations to engage customers in real-time via traditional messaging, audio and video chat, and co-browsing. Share files and URLs through chat to resolve customer queries and complete transactions more quickly.

Our solution is PCI compliant, HIPAA compliant, and ISO 27001 certified. We deploy both cloud based and on-premise solutions and provide custom deployment for highly regulated industries. Our customers include organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union.
www.comm100.com

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Chinese (Simplified), Dutch, English, French, German and 6 other languages, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
Comm100 Live Chat screenshot: Comm100 Agent Console Introducing Comm100 Live ChatComm100 Live Chat screenshot: Comm100 Agent Console Comm100 Live Chat screenshot: comm100 Live Chat Reporting Comm100 Live Chat screenshot: Comm100 Chat Window

Comm100 Live Chat reviews

Excellent
50

Very good
18

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.8
  4.6
Dobromir Hristov

I can say that my overall experience is pretty good. I like working with this software.

Used daily for 2+ years
Reviewed 2017-12-20
Review Source: Capterra

The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day.

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Elitsa Hristova

Comm100

Used daily for 2+ years
Reviewed 2018-09-09
Review Source: Capterra

I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.

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Anonymous

I have been using comm100 for the last 5 and a half years now. So far so good.

Used daily for 2+ years
Reviewed 2018-05-21
Review Source: Capterra

COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.

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Jennifer Carroll

User friendly, sometimes technical issues.

Used daily for 2+ years
Reviewed 2017-09-14
Review Source: Capterra

It offers the support needed to operate our program. It is helpful to have canned messages and an after hours answering service.

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Jit Teo

Easy to use overall.

Used daily for 2+ years
Reviewed 2017-09-18
Review Source: Capterra

Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.Ease of use. Most of the time its been very reliable with very little down-time. I like the ability to join or monitor a chat with great ease.

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Comm100 Live Chat pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.

Comm100 Live Chat features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base
Monitoring
Prioritizing
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Ticket Management
Workflow Management

Customizable Templates (52 other apps)
Multi-Channel Communication (63 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#4 in Live Chat

View full ranking
62
13
5
14
16
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Comm100 Live Chat also features in these categories:

Additional information for Comm100 Live Chat

Key features of Comm100 Live Chat

  • Chatbot that automates your live chat
  • Audio & Video Chat
  • Fully customizable chat buttons and windows
  • Insightful performance reports & analysis
  • Rule-based chat routing and allocation
  • Industry-leading security and reliability
  • Multiple Languages and auto-translation
  • APIs and webhooks
  • Real-time visitor monitoring and tracking
  • Rule-based proactive chat
  • Rich chat efficiency tools such as canned response, file t
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Team collaboration and supervision
  • Granular permission setting
  • Complete easy-to-search chat history
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Web, desktop and mobile apps
View All Features

Benefits

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience