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Comm100 Live Chat
Deliver the support your customers expect
(5)
Q. Who are the typical users of Comm100 Live Chat?
Q. What languages does Comm100 Live Chat support?
Q. Does Comm100 Live Chat support mobile devices?
Q. What other apps does Comm100 Live Chat integrate with?
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.
Typical customers
Platforms supported
Support options
Training options
Starting from
31
/user
Per month
Starting from
15.83
/user
Per month
Functionality
4.5
/5
106
Total features
71
6 categories
Functionality contenders
Overall Rating
4.7
/5
106
Positive reviews
79
25
0
1
1
Overall rating contenders
Borislav B.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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Great experience so far, pleasure to work with and to communicate with the support if needed!
I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!
Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)
Hey Borislav, It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!
Elitsa H.
Financial Services, 1,001-5,000 employees
Used daily for 2+ years
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I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.
After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.
Hello Elitsa, Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!
Terrum W.
Internet, self-employed
Used daily for 2+ years
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My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.
Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.
The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.
Dima E.
Financial Services, 501-1,000 employees
Used daily for 2+ years
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Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance .
It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet .
Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say "our product has everything you can possible think of needing as a chat agent". We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima!
Verified reviewer
Pharmaceuticals, 201-500 employees
Used daily for 1-2 years
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Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there.
It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.
Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically...