This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Comm100 Live Chat Pricing, Features, Reviews and Alternatives

Comm100 Live Chat product overview

Price starts from

29

/user

Per month

What is Comm100 Live Chat?

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.

Key benefits of using Comm100 Live Chat

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Webinars
In Person
Documentation
Live Online
Videos

Comm100 Live Chat pricing information

Value for money

4.4

/5

104

Starting from

29

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Comm100 Live Chat features

Functionality

4.5

/5

104

Total features

75

4 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Live Chat

Functionality contenders

Comm100 Live Chat users reviews

Overall Rating

4.7

/5

104

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.2/10
Rating distribution

5

4

3

2

1

79

23

0

1

1

Pros
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

BL

Brian L.

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

TM

Terry M.

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
AvatarImg

Teodora D.

Cons
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.

AH

Abdulrahman H.

The need for an additional license so that an administrator can access the software while agents are using it is frustrating.

BL

Brian L.

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

TM

Tania M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Reviewed 5 years ago

Easy interaction with customers.

Pros

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Cons

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Vendor response

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Everything you could want from a live chat system and more...

Reviewed 2 years ago

The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Pros

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Cons

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Comm100 didn't care about our data

Reviewed 3 years ago

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pros

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Cons

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Vendor response

Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Comm100 has good pricing and functionality

Reviewed 2 years ago

Good customer service, good team, excellent follow through and easy to launch

Pros

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Cons

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Online Chat Services

Reviewed 3 years ago

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Pros

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Cons

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

Comm100 Live Chat FAQs and common questions

Q. What type of pricing plans does Comm100 Live Chat offer?

Comm100 Live Chat has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Comm100 Live Chat?

Comm100 Live Chat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Comm100 Live Chat support?

Comm100 Live Chat supports the following languages:
Bulgarian, Chinese (Simplified), Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish


Q. Does Comm100 Live Chat support mobile devices?

Comm100 Live Chat supports the following devices:
Android, iPad, iPhone


Q. Does Comm100 Live Chat offer an API?

Yes, Comm100 Live Chat has an API available for use.


Q. What other apps does Comm100 Live Chat integrate with?

Comm100 Live Chat integrates with the following applications:
Drupal, Adobe Commerce, WhatsApp, Zapier, Dynamics 365, WordPress, Twitter, Salesforce Sales Cloud, Meta for Business, Joomla, Join.Me, Shopify, Zendesk


Q. What level of support does Comm100 Live Chat offer?

Comm100 Live Chat offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat

Common Comm100 Live Chat comparisons

Comm100 Live Chat logo
Crisp logo
Comm100 Live ChatvsCrisp
Comm100 Live Chat logo
LiveAgent logo
Comm100 Live ChatvsLiveAgent

Related categories