Comm100 Live Chat Pricing, Features, Reviews & Alternatives

Comm100 Live Chat

Free Live Chat Software with Unlimited Users and Chats

4.73/5 (101 reviews)

Comm100 Live Chat overview

What is Comm100 Live Chat?

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Unlimited users, unlimited chats. Free forever.

Powerful features like pre-chat surveys, file sharing, canned messages, and many more help you connect meaningfully with every visitor, answering their questions and solving their problems quickly and easily. And it's free for as long as you use it, no matter how many agents or chats you have.

What's more, our free plan also includes other everyday channels, such as email, social media, SMS and knowledge base. Everything you need in one place to deliver outstanding customer service wherever, whenever, and however your customers want, for free!
www.comm100.com

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 4 other markets, India, Japan, Germany, Brazil

Supported languages

English, Japanese, Turkish, Italian, Russian and 6 other languages, Dutch, Portuguese, Chinese (Simplified), French, German, Spanish
Comm100 Live Chat screenshot: Manage All Channels TogetherComm100-Freemium-explainer-animation-finalComm100 Live Chat screenshot: Fully Customizable Interface to Match Your BrandComm100 Live Chat screenshot: Proactively Invite Customers to ChatComm100 Live Chat screenshot: Connect with Customers with Audio/Video ChatComm100 Live Chat screenshot: Manage All Channels from a Single Unified PlatformComm100 Live Chat screenshot: A Unified Agent Console with Complete Customer ViewComm100 Live Chat screenshot: Provide Self-serve Answers with Knowledge BaseComm100 Live Chat screenshot: Automate FAQs & Workflows with AI ChatbotComm100 Live Chat screenshot: Track Conversions & SalesComm100 Live Chat screenshot: Web, Desktop & Mobile App

Comm100 Live Chat user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.7
  4.6
Drew P.

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Used daily for 2+ years
Reviewed 2017-12-19
Review Source: Capterra

Easy interaction with customers.

Pros
Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Cons
When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Response from Comm100


Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris D.

Everything you could want from a live chat system and more...

Used daily for 2+ years
Reviewed 2020-09-07
Review Source: Software Advice

The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Pros
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Cons
In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jennifer G.

A wonderful chat provider

Used daily for 1-2 years
Reviewed 2021-02-27
Review Source: Capterra

Pros
The Visitor Menu on the chat window lets you see what pages on your site the customer visited and that's great for helping you react to queries quickly . There is an in-app translator and different times of sound notifications for different types of events .

Cons
There was an update several years ago and we still can't link the chats to our CRM ( that's an issue on our end however ) . My main peeve is that there was a design change and the Reporting bar was moved .That by itself is not an issue however after you go there once you cannot return to the Dashboard and have to re-enter your account all over .

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Karim A.

Comm100 didn't care about our data

Used daily for 2+ years
Reviewed 2019-06-27
Review Source: Capterra

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pros
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Cons
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Response from Comm100


Hi Karim,

There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rob H.

Comm100 has good pricing and functionality

Used daily for 1-2 years
Reviewed 2020-07-28
Review Source: Capterra

Good customer service, good team, excellent follow through and easy to launch

Pros
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Cons
The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Comm100 Live Chat pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one, for free! Unlimited users, unlimited chats.

Comm100 Live Chat features

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Chat/Messaging
Customizable Branding
Email Management
Knowledge Base Management
Live Chat
Mobile Access
Multi-Channel Communication
Queue Management
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integrations

Call Center Management (136 other apps)
Real-Time Chat (138 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Comm100 Live Chat

Key features of Comm100 Live Chat

  • Chatbot that automates your live chat
  • Audio & Video Chat
  • Fully customizable chat buttons and windows
  • Insightful performance reports & analysis
  • Rule-based chat routing and allocation
  • Industry-leading security and reliability
  • Multiple Languages and auto-translation
  • APIs and webhooks
  • Real-time visitor monitoring and tracking
  • Rule-based proactive chat
  • Rich chat efficiency tools such as canned response, file t
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Team collaboration and supervision
  • Granular permission setting
  • Complete easy-to-search chat history
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Web, desktop and mobile apps
View All Features

Benefits

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience