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Enterprise Live Chat
Comm100 Live Chat Pricing, Features, Reviews and Alternatives
Comm100 Live Chat product overview
What is Comm100 Live Chat?
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.
Key benefits of using Comm100 Live Chat
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience
Typical customers
Platforms supported
Support options
Training options
Comm100 Live Chat pricing information
Comm100 Live Chat features
Comm100 Live Chat users reviews
Overall Rating
4.7
/5
104
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.2/10
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Brian L.
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Terry M.
Teodora D.
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Brian L.
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Tania M.
Drew P.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 2+ years
Review source
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Easy interaction with customers.
Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.
Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.
Chris D.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
Review source
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The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.
In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.
Karim A.
Information Services, 11-50 employees
Used daily for 2+ years
Review source
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The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business
Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.
Rob H.
Retail, 201-500 employees
Used daily for 1-2 years
Review source
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Good customer service, good team, excellent follow through and easy to launch
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer
The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though
Glenn L.
Electrical/Electronic Manufacturing, 1-10 employees
Used weekly for 2+ years
Review source
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Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.
Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.
Comm100 Live Chat FAQs and common questions
Q. What type of pricing plans does Comm100 Live Chat offer?
Comm100 Live Chat has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Comm100 Live Chat?
Comm100 Live Chat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Comm100 Live Chat support?
Comm100 Live Chat supports the following languages:
Bulgarian, Chinese (Simplified), Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
Q. Does Comm100 Live Chat support mobile devices?
Comm100 Live Chat supports the following devices:
Android, iPad, iPhone
Q. Does Comm100 Live Chat offer an API?
Yes, Comm100 Live Chat has an API available for use.
Q. What other apps does Comm100 Live Chat integrate with?
Comm100 Live Chat integrates with the following applications:
Drupal, Adobe Commerce, WhatsApp, Zapier, Dynamics 365, WordPress, Twitter, Salesforce Sales Cloud, Meta for Business, Joomla, Join.Me, Shopify, Zendesk
Q. What level of support does Comm100 Live Chat offer?
Comm100 Live Chat offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat
Common Comm100 Live Chat comparisons
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