Comm100 vs Freshchat

Zendesk Suite

LiveChat

Intercom

tawk.to

Drift

Conversational Cloud

Compare Comm100 and Freshchat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit organizations. 

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Assignment Management

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Calendar Management

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Client Portal

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Contact Management

Contextual Guidance

Conversation Intelligence

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Drag & Drop

Electronic Signature

Email Management

Employee Activity Monitoring

Event Triggered Actions

Feedback Management

File Sharing

File Transfer

For Higher Education

For Sales/Marketing

Generative AI

Geotargeting

Inbox Management

Intent Recognition

Interaction Tracking

Key Performance Indicators

Knowledge Base Management

Language Detection

Lead Capture

Lead Qualification

Live Chat

Meeting Management

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multiple Data Sources

Natural Language Processing

Natural Language Search

Offline Form

Performance Metrics

Prioritization

Proactive Chat

Process/Workflow Automation

Progress Tracking

Query Suggestions

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Screen Sharing

Search/Filter

Self Service Portal

Sentiment Analysis

Comm100

Android

Linux

Web-based

Windows

iPad

iPhone

Service Center Manager

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

Client account manager

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

SEO specialist

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Client Support Manager

Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.

Admissions Coordinator

It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.

Client Experience Specialist

Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.

Online Services Manager

User friendly , variety of options - great opportunity for customization and adjustment to your  company's needs.

Call Center Rep Lead

I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.

Business Manager

Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.

Owner

Great Company-Great Service- Very cost effective.

The need for an additional license so that an administrator can access the software while agents are using it is frustrating.

Director

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Customer Service Representative

The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.

Customer Solutions Engineer, Team Lead

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

Operations Manager

Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.

You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.

Managing Director

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Comm100 screenshot: Comm100 Omnichannel

Comm100 screenshot: Comm100 AI

Comm100 screenshot: Comm100 Live Chat, AI Agent, AI Copilot

Comm100 screenshot: AI Insights

Comm100 screenshot: Auto Distribution

Comm100 screenshot: Monitoring and Sentiment Analysis

Comm100 screenshot: Reporting

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

One-to-One Messaging

Pre-Configured Bot

Real-time Conversations

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Third-Party Integrations

Time Zone Tracking

Transcripts/Chat History

Transfers/Routing

Freshchat

Ingeniero en atencion al cliente 

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Software Engineer

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.

Technical Support Analyst

Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site.

Systems Engineer

Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic.

Head Of Operations

I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.

Preparadora Exámenes de Inglés

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.

Private Security

The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Copywriter

I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.

Business Development Representative

Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support.

Cofounder and iOS Developer

They provides iOS, Android and Web SDK to integrate in all platforms. Channels are great, so we can send like a notification to users.

Sound notifications were not working, the support staff said 'check your computer is not muted'  - what. Is this a phone company telling me to check my router is plugged in.

Comm100 vs Freshchat Comparison (2026)

Comm100 vs Freshchat Comparison (2026)

Comm100

Freshchat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives