Comm100 vs LiveAgent

Zendesk Suite

Tidio

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Comm100 Live Chat is a powerful and highly configurable customer support platform for websites and mobile apps, designed for speed, reliability, and security. 

Chat/Messaging

Mobile Access

Transcripts/Chat History

Canned Responses

File Sharing

Autoresponders

Multi-Channel Communication

Support Ticket Management

Proprietary

Comm100

Windows

Web-based

Linux

iPhone

Android

iPad

Live Chat Startup

Live Chat Plus

Live Chat Ultra

AI Agent

Sr. Digital Marketing Manager

We saw chat as a more powerful conversion tool than an online form, an email, or a phone call.

We knew we could make it easier to communicate with prospects as part of their online experience.

We were looking for something to help conversions since we have a very technical product line.

Director

Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.

The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end.

Customer Service Representative

You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way .

Founder

The mobile app for chatting is very basic.

There is a notification when anyone lands on the site.

There is a poor selection of themes to choose from .You can't access chats with other agents if they go online from the chat popup and need to go to the Dashboard instead .

Managing Director

Integration process was super easy and the whole interface was optimized.

it allows potential customers to contact us immediately, like a chat chould do.

Operations Manager

We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

There are simple things that Comm100 does well

There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

savings doesn't sync up properly within the chat clock with the process in our region ,causing a slight mismatch .

WFM Phone Routing Coordinator

The features included make it for an excellent, full experience for the agent and the customer

It's not as cheap as some alternatives but you really do get what pay for with Comm100.

The white theme can be hard on the eyes  .Daylight

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors.

Splitting out agents can be challenging.  

They really do go above and beyond the level of service expected.

Chat

Features

Pricing

Sales

Live Chat

Customer Support

Customization Options

Agent Client Communication

Message Notifications

Pop-up Notifications

Small Business

Freelancers

Large Enterprises

Mid-size Business

Comm100 Network Corporation

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.



Real-Time Notifications

Access Controls/Permissions

Reporting/Analytics

Self Service Portal

Macros/Templated Responses

Alerts/Escalation

Workflow Management

Collaboration Tools

Service Level Agreement (SLA) Management

Automated Routing

Activity Dashboard

Reviews for LiveAgent come from a wide variety of industries, including information technology and services (12% of reviewers), marketing and advertising (7%), and computer software (7%). The most frequent use case for LiveAgent cited by reviewers is live chat (57% of reviewers).

Users and use cases

Most reviewers indicate LiveAgent delivers strong value for money, with comprehensive features at reasonable prices. Some users report that costs rise for advanced features or extra users, and they find lower-tier plans limited.

Value for money

LiveAgent is a live chat program with key features that include chat transcripts and history, real-time notifications, ticket management, chat messaging, and more.

Small

Medium

Large

Enterprise

IT Associate

LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard.

Chief Marketing Officer.

The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy.

Product Manager

Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly.

Senior Financial Analyst

The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded.

Operations Analyst

The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees

Discharge Planner

LiveAgent is a comprehensive customer support program that allows me to connect with patients via live chat, email and phone thus resolving and booking their appointments rapidly.

Customer Care Manager

Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team.

Founder’s office

Easy-to-use interface, fast ticket management, and powerful automation that helps teams respond to customers quickly.

sales representative

I use the solution to provide real time customer support with our customers through the website and has helped us stay helpful and productive

Designing Head

Our team uses this platform for conducting live events and customer support with the help of email and chats.

IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates.

When we tried to migrate, we found out that even though the tickets were migrated, the dates on them were replaced by the migration date so we couldn't keep a track of older tickets (since they all were as created that date).

Support Specialist

There is no board available where I can see exactly which tickets I worked on during the day and how much time I spent on them (I believe this is only available for admin accounts – but this information would also be helpful for basic agents to track their logged time).

We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time

Business Development Executive

LiveAgent live chat makes it easy to share information instantly and its performance reports give us helpful insights to improve how we communicate and support our customers.

The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions.

Custommer support

It unifies communication with customers and allows you to automate many processes, thus saving time and support costs

Head of Business Development

Integration of mails, live chat, calls and social media messages guarantees that I do not miss any customer queries and results in quick response and satisfaction.

Sales Specialist

The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat.

Infrastructure Lead

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service.

IT Consultant

Its very powerful tool to be able to connect with clients and solve their issues we can also create tickets which can later be tracked and help you better serve the clients.

Social Media Manager

This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints.

System Support officer

LiveAgent gave us the functionalities allowing the organization of multiple communication channels including email, live chat and social media to be highly beneficial to support processes.

System Engineer

LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

DGM - Content Vertical

LiveAgent is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction.

Project manager

The ticket system helps keep things in order, and the live chat is fast.

Sales Manager

There is a mobile version of the product that eliminates the requirement to physically visit an office team in order to initiate a live chat with clients.

MIS Analysis

LiveAgent  all in one ticketing system has really helped us respond faster and work better between teams.

It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed.

Director of Marketing

The ticketing system helps keep clear control of every customer request.

Assistant Manager

LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media.

By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams.

Self-employed

Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities.

HSE Advisor and Liftinng Appointed Person

There was a synchronization problem in the social media integration that affected the timely handling of queries posted by the customers on these sites.

It could be also good to include AI support. When you click spam button nothing happend, sender email must go to black list that you don't recieve emails from this email address again.

Information Technology Manager

With LiveAgent integration we have identified that LiveAgent offers extensive opportunity to integrate it with various business tools that enrich our work.

I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions.

Senior Estimator

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management

We can make omni channel talks through email and social media sites.

Business strategist

Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy.

The ticketing system worked well, allowing me to configure routes and run analytics and reporting. When I ran into issues, the knowledge base was there to help.

For the same or lower price as many other providers, you get a robust contact center solution with features for every size business!

I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them.

Software Engineer

Able to accurately degree and report the amount of client intuitive we have overseen on behalf of our clients, much obliged to LiveAgent.

Owner

The ability to create trackable tickets as opposed to email strings that would get lost in the pile.  

I am product manager at Tata Clique and we sell numerous of consumer end products in our platform.

Interior Designer

Liveagent is one of the highly optimised chatbots which is integrated with latest AI tools for the best customer support experience.

Salesforce Developer

LiveAgent has been key to unifying these interactions, allowing us to provide a more streamlined and efficient service.

Author

Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently.

Compliance Manager

I would like it if LiveAgent could receive incoming text messages like it does for phone calls, emails and livechat.

Ticket Management

Reviewers feel LiveAgent’s ticket management capabilities make organizing, processing, and tracking customer issues straightforward. Users report LiveAgent integrates email ticketing with live chat, allowing seamless support across channels. They say LiveAgent’s interface is user-friendly, with easy assignment, prioritization, and sorting of tickets by department or tags. Reviewers indicate LiveAgent helps manage large volumes of tickets efficiently and improves response and resolution times, making it valuable for businesses of all sizes. Of the 24 LiveAgent users who gave detailed accounts of their use of Ticket Management, 96% rated this feature as important or highly important.

Email Management

Social Media Integration

Chat and Ticketing

Communication Channels

Client Support

Business Growth

Security and Access Control

Limited and outdated mobile experience

37% of reviewers feel negative about LiveAgent’s mobile app. Users report that the mobile version lacks many features available on the desktop platform, making it less convenient for on-the-go support. Some reviewers find the app clunky, slow, and prone to crashes, with a dated interface that affects usability. They indicate that essential functions like canned responses, HTML email rendering, and notifications are either missing or unreliable. Reviewers say the mobile app’s limitations hinder their ability to manage customer inquiries efficiently when away from their computers. Many users express a need for significant improvements to mobile functionality.

Cumbersome email handling

Technical Administrator

When searching for past emails it can sometimes get a little confusing ensuring you select the correct filters, otherwise you will not find what you are looking for.

36% of reviewers feel negative about LiveAgent’s email management. Users mention that managing multiple email accounts and threads can be confusing and inefficient. Some reviewers say features like spam filtering, email merging, and bulk actions are either lacking or require too many steps. They indicate that email formatting, search functionality, and notification settings do not always meet their needs, leading to missed or hard-to-find messages. Reviewers find that handling large volumes of emails or complex threads can be cumbersome, and integrating with certain email services is sometimes problematic. Many users feel improvements are needed for smoother email workflows.

Stability and reliability concerns

Sales and customer service 

I must say that what I least liked about the platform is that I have occasionally experienced connection or stability issues while using it. Although this doesn't happen frequently, it can be frustrating when it does, especially if we're trying to provide real-time support to a customer.

57% of reviewers feel negative about LiveAgent’s bugs and issues. Users report experiencing occasional crashes, slowdowns, and glitches that disrupt their workflow. Some reviewers mention problems with the user interface, such as outdated design and conflicting shortcuts, which can hinder productivity. They indicate that technical issues like lost connections, server outages, and difficulties with data recovery are frustrating, especially during critical support interactions. Reviewers say these reliability concerns sometimes require frequent restarts or workarounds, impacting their ability to provide timely customer service. Many users feel that consistent stability improvements are needed for smoother operation.

Comm100 vs LiveAgent Comparison (2026)

Comm100

LiveAgent

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives