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LiveAgent
Great customer service starts with better help desk software
(153)
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LiveAgent Pricing, Features, Reviews and Alternatives
LiveAgent product overview
What is LiveAgent?
LiveAgent is the ultimate cloud-based Help Desk solution for customer service agents at an affordable price. Equipped with 175+ advanced features you'll be able to link all your service channels to create a seamless customer experience. With 200+ integrations, all customer service tools will be at your agents' fingertips so that they can resolve even complex issues in a blink of an eye. This customer service platform is excellent for both small and large customer support teams due to its scalability.
Key benefits of using LiveAgent
- LiveAgent is also available as a self-hosted license for a one-time fee. If you value privacy and security above all, you can have it under your control
- LiveAgent integrates all support channels into one environment – everything is neatly sorted in one place
- Multi-brand support - connect unlimited brands into one app, without extra costs
- Build a customer community and increase customer satisfaction by double digits
Featured Testimonial:
"LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk... Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy to use the software. Very customer friendly also!"
- Jeremy Otten, CEO of Random Solutions
Typical customers
Platforms supported
Support options
Training options
LiveAgent pricing information
Value for money
4.7
/5
1.6K
Starting from
No pricing info
Pricing options
Value for money contenders
LiveAgent features
Functionality
4.6
/5
1.6K
Total features
177
26 categories
Most valued features by users
Functionality contenders
LiveAgent users reviews
Overall Rating
4.7
/5
1.6K
Positive reviews
97
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.9/10
1.1K
408
43
6
1
Luis Carlos B.
Creative Director
Matthew J.
Owner
Govind R.
CEO & Founder
Overall rating contenders
Larry B.
CEO
Professional Training & Coaching, self-employed
Review source
Transcript
Larry: Hi there. I'm Larry. I'm an IT and technology business consultant, and I give LiveAgent a five...
SHAWN S.
Sales
Consumer Goods, 11-50 employees
Review source
Transcript
Shawn: Hi, I'm Shawn. I am a director in the consumer goods, fulfillment industry, and I give LiveAgent...
Scott W.
Computer Software, 1,001-5,000 employees
Used daily for 1-2 years
Review source
Share this review:
LiveAgent's capacity to provide real-time customer assistance interaction and the ability to handle difficulties in real time is something I much appreciate. I particularly enjoy how simple it is to connect with popular social networking sites in order to centralize all conversations with clients.
LiveAgent has one of the greatest customer care teams out there, making it a top-tier customer service solution. Everything is straightforward and can be learned quickly. The process of putting it into action required zero wasted time. I appreciate the safeguards that keep our clients' information safe. In addition, I like the built-in live chat tools that guarantee first-rate, real-time customer service and make it simple to connect with and understand our clientele. All things considered, it's an excellent customer care product that any business serious about providing top-notch support to its clientele should definitely invest in.
The help desk is there to quickly and simply fix any minor issues that may arise. As far as I can see, I don't have any problems at all.
Hi Scott, Thank you very much for your kind review. We are pleased that you have been satisfied with LiveAgent and the benefits it brings to your everyday work-life, as well as the support provided by our team. Keep up the amazing work! -LiveAgent team
Grace B.
Retail, 5,001-10,000 employees
Used daily for 1-2 years
Review source
Share this review:
Our previous chat platform had a terrible help system that made using our app a pain. Countless options and features, such as monitoring social media interaction, website widgets, phone/video call modules, a dedicated customer portal, and much more.
In general, we've had a great time using LiveAgent. With this platform's comprehensive feature set and integration with our other systems, we can provide significantly more efficient customer support than ever before. We have observed an increase in customer satisfaction since implementing LiveAgent, and we would recommend it to anyone looking for a user-friendly and comprehensive chat solution.
There are no drawbacks, as far as I can tell, and it serves me well. The have to manually set up SSL for a custom domain is my sole gripe.
Hi Grace, Thank you very much for your kind feedback. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with its features and the benefits it brings to your customer care. Our team is here for you 24/7 in case of any questions or issues, including assisting with the SSL! -LiveAgent team
Tayo A.
Nonprofit Organization Management, 201-500 employees
Used daily for 2+ years
Review source
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LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly.
It was quite daunting to integrate to our company website until we acquired support from vendor technical team.
Hello Tayo, thank you very much for your review. We are happy to hear that handling your customer support with LiveAgent helps you save time. Feel free to contact our support team whenever you require any assistance, we are always here for you :)
Ben H.
Retail, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Price, Excellent customer support, large amount of features and functionality
While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
Ron S.
Professional Training & Coaching, 1-10 employees
Used daily for less than 6 months
Review source
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Nice to work with. Will discover more features soon
It was easy to start with. Good overview of conversations
Nothing yet.
Hey Ron! Thank you for the review :) - The LiveAgent Team
LiveAgent FAQs
LiveAgent has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of LiveAgent?
LiveAgent has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does LiveAgent support?
LiveAgent supports the following languages:
Thai, Chinese (Simplified), Korean, Italian, Dutch, Czech, Portuguese, English, Russian, Hungarian, French, Danish, German, Indonesian, Arabic, Norwegian (Bokmal), Spanish, Turkish, Ukrainian, Japanese, Finnish, Hebrew, Swedish, Polish, Greek, Estonian, Portuguese, Romanian
Q. Does LiveAgent support mobile devices?
LiveAgent supports the following devices:
Android, iPad, iPhone
Q. Does LiveAgent offer an API?
Yes, LiveAgent has an API available for use.
Q. What other apps does LiveAgent integrate with?
LiveAgent integrates with the following applications:
Vtiger CRM, Wix, Simplesat, OpenCart, Pabbly Connect, Google Forms, Zadarma, Zight (formerly CloudApp), Web.com, Drupal, SendMyCall, Adobe Commerce, Formidable Forms, WooCommerce, PayPal, Google Analytics 360, Process Street, TimeCamp, Insightly, Jira, ManyChat, ClickSend, Zendesk QA, ActiveCampaign, Lead Gen & CRM (formerly SharpSpring), Swan, X-Cart, Sinch, CoreCommerce, WhatsApp, Webflow, Delighted, PrestaShop, Zapier, JoomlaLMS, Emplifi Social Marketing Cloud, RingCentral Contact Center, Gmail, Vonage Contact Center, NetCrunch, SharpSpring Ads, ClickFunnels, Trello, Pipedrive, Agile CRM, VoIP.ms, Shift4Shop, ExpressionEngine, Salesflare, WordPress, Nicereply, Drupal Commerce, Twitter/X, Flowroute , Gravity Forms, MySQL, iCloud, Stripe, Ucraft, CloudTalk, Vectera, MDaemon Email Server, ShipStation, CS-Cart Store Builder, SendPulse, SugarCRM, Close, Squarespace, ConvergeHub, Slack, Klaviyo, Google Contacts, Zoho Mail, Vonage Business Communications, DID Logic, Silverstripe CMS, GetResponse, AVOXI, Weebly, VoIPstudio, Meta for Business, sipgate team, Placetel, Post Affiliate Pro, 2Checkout, Highrise, monday.com, Toky, Keap, ClickUp, Bold BI, Clockify, Google Calendar, vcita, Mailchimp, Braintree, Twilio, Instagram, Volusion, Joomla, Asana, Help Desk Migration, Xero, ChargeDesk, ProjectManager.com, AWeber, HubSpot CRM, Blogger, Actio, Google Sheets, Intercom, BigCommerce, GoDaddy Website Builder, Shopify
Q. What level of support does LiveAgent offer?
LiveAgent offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base
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