Crisp vs Oracle PeopleSoft

Zendesk Suite

Intercom

Drift

RedBeam

SimplyDesk

Rzilient

Compare Crisp and Oracle PeopleSoft based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

@mentions

Activity Dashboard

AI/Machine Learning

Alerts/Escalation

Appointment Management

Appointment Scheduling

Audience Targeting

Automated Responses

Automated Routing

Autoresponders

Campaign Management

Campaign Segmentation

Canned Responses

Chat/Messaging

Chatbot

Collaboration Tools

Communication Management

Contact Database

Contact Management

Customer Database

Customer Engagement

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Data Import/Export

Document Storage

Drag & Drop

Email Alerts

Email Automation

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Sharing

File Transfer

Geotargeting

Group Messaging

Human Handover

Inbox Management

Interaction Tracking

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Language

Multi-User Collaboration

Multiple User Accounts

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Prioritization

Proactive Chat

Product Recommendations

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Response Management

Screen Sharing

Search/Filter

Secure Data Storage

Self Service Portal

Service Level Agreement (SLA) Management

Shared Inboxes

SMS Messaging

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Two-Way Audio & Video

Video Chat

Video Conferencing

Widgets

Workflow Management

Crisp

Android

Web-based

Windows

iPad

iPhone

Head of IT

Just what we needed and very easy to set up. Custom settings were great and free which was most important.

Co-Founder 

It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.

Designer / Front-end Developer

Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have). The team that builds it has always been helpful when I had questions.

Provides a good customer support experience and good for conversions. Very easy and convenient to use.

Ad Writer/Writing Department Manager

I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day.

Administrator

They are very fair about pricing and their customer support is amazing.

Frontend Developer

I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price.

I really love the work they did and the progress they made for the last two years. The product is working well, we only had a few issues at a time that they quickly fixed in the following week.

We regularly get comments about the quality of our support, and Crisp helps us achieve this by making the interface for our support and engineering teams so easy to use.

Extremely powerful campaign and marketing features. Triggers are very easy to use, but effective.

Creative Marketing Manager

Crisp is one of the easiest live chat tools I've used. It has integrations with several popular CMS like WordPress.

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Computer Engineer

I actually loved using Crisp, same for our clients.

Technical Support Director

One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.

Co Founder

Sometimes the chat widget doesn't load or the mobile apps crash.

We found it more difficult than we thought it should have been to have an auto message saying we are closed.

CEO and Founder

I think there is no negative on the service. Only one thing about pricing.

Founder

Fantastic Intercom Alternative...But not the easiest to use.

Crisp screenshot: Multichannel inbox for teams

Crisp screenshot: Dedicated FAQ and help center builder

Crisp screenshot: Shared inbox for teams

Crisp screenshot: Live chat software

Crisp screenshot: Desktop and mobile apps for customer service

Crisp screenshot: Multichannel chatbot builder

Freelancers

Non Profit

Small Business

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



Rzilient, the next-generation IT management partner for small and medium-sized businesses to simplify, automate and secure your IT management.

Oracle PeopleSoft is an IT asset management solution that provides complete control over your IT assets throughout the asset life cycle.

Asset Tracking

Audit Management

Compliance Tracking

Cost Tracking

Inventory Management

Maintenance Management

Supplier Management

Oracle PeopleSoft

IT Compliance Manager

The best thing about this software is that it does work for what it needs to do and is stable. Once learned, the software is powerful.

The worst part is the terrible user interface and how non-intuitive it is. It is difficult to find how to use the software for what you need to do.

Owner

Very good and great for managing tons of data. Good for large institutions and businesses.

Technology Lead

It is really great and as it has been integrated with oracle, the performance and services offered is really good.

Director

I hate this software, but it is what my company uses to process my expense reports. I have no choice but to use it.

HRIS Manager

I like how customizable the tool is to match whatever business process you have. It has strong reporting capabilities and can handle very complex process.

Client relationship director 

It can also be very costly to an organization to go through such an implementation or upgrade, especially due to the lack of skilled workforce capable of managing the expectations and delivering.

Clerk-Senior Level

My experience has been great using the software and I know it will get better over time.

General Manager

Ability to have real time visibility to inventory allows quick decisions to be made while knowing it is accurate information. The development of reports are a great feature.

It is good software which offers financial management, supply chain management solutions and is very configurable as per customer requirement.

Office Assistant

Unfortunately when I do that, the system gets confused and doesn't register when I pick a different department and ends up generating 2 of the same report.

Membership Director

Oracle PeopleSoft is a great tool for your business. I wish my current employer used Oracle PeopleSoft.

Recruiter 

The customer support is great and knowledgeable.

Tax Associate, International Tax

It's good value for the money you spend investing in the software.

Human Resources Generalist

It is powerful and has capacity to store all the information we need it to store and integrate with a variety of other systems.

Planning Manager

In spite of the fact that this isn't always a bad thing, you must always stop working while technology specialists provide technical support, which is inconvenient at times.

Some fields are locked and for a user some changes/updates are limited.

Research Assistant 

Sometimes it was extremely difficult for me to find one particular module in the midst of all the apps and modules.

Crisp vs Oracle PeopleSoft Comparison (2026)

Crisp

Oracle PeopleSoft

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives