Customer Thermometer vs Simplesat Comparison

Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before.

No cons to speak of, it's been phenomenal.

Hey Joshua! WOW!!! Thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

The Emojis :) which are eye catching to our customers to drop feedback

There must be some pdf guide , so that if some one has some issue can just read and follow the guide

This product is great for understanding the customer and their needs.

Our techs work on tickets together at times so there is no ticket owner. When we get a review it will only show it’s for 1 tech rather than both.

It was extremely easy to setup and the customer support has been very helpful.

The only issue we have had is some auto response emails have left neutral responses but the cs team was helpful in fixing the issue.

Easy, intuitive, simply way to gauge customer satisfaction. Easy setup and nice look and feel/design.

There aren't many cons I can think of so far. I think having some more customization options around appearance would be nice.

Thank you so much for this feedback, Paul! We have plans on adding more dashboard customization. Please let us know if there's specific customization that you've been wanting to see and use. We're all ears! As always, keep the awesome feedback and suggestions coming.

Easy to use both in setup and in getting customer feedback. It’s very simple and quick so we’ve gotten alot more results with this product than our previous one. It’s also more budget friendly and integrates easily with our other software.

The message isn’t as customizable as I was hoping but, in the end it is still worth it.

Thank you for this candid feedback! Great to hear that your response rate, customer engagement, and satisfaction have significantly increased. You can customize the email template directly from your helpdesk notification template (if you're sending the survey through your helpdesk system) We're also about to launch new survey email templates by October that'll provide more customization features. We'd love to hear what specific customization you're looking for. Please send us a message at support@simplesat.io

Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!

IT IS EASY TO USE, EASY TO GATHER THE INFORMATION YOU ARE LOOKING FOR AND FIND WAYS TO IMPROVE YOUR CUSTOMER SERVICE.

I LOVE EVERYTHING I DON'T HAVE A SINGLE CON TO THE SERVICE

Hey Jamie! We're very flattered to be given this feedback. Thank you so much!! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

- Ease of deployment and integration - It's very easy use and learn, most importantly for customers - Exceptional customer service and knowledge base - Great value for money

There is nothing negative that we find worh mentioning.

Hey Juraj! I know we're a little late but we highly appreciate your feedback! Glad to know that you are having fun using our software. We are always on the lookout for needed improvement, if you have any, feel free to reach us out anytime!

The tool has just the right amount of customization offered and it's ease of use for our customers.

I don't have any "cons" to share about this software.

Wow!! Thank you for your kind words! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support

Reporting can be improved, but, it's in Beta, so I'm sure they are working on that.

Hey Tarandeep! Thank you for your feedback! We make sure that our customer support team is always available and on top of your needs. Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears!

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

Easy to implement and integrated easily with ZenDesk. A simple system that can't be interpreted the wrong way by a reviewer

A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem. The emails I opted out of were annoying for me, but might be better for someone working within it every day.

It was easy to use and integrate into my PSA

Still needs to have some more user control features

It was very fast and easy to get set up. The support was great and people always responded to questions helpfully

In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above).

Thank you so much for this feedback!! We'd love to learn more about your suggestion about the additional options for feedback. What specific feature or functionality are you looking for exactly? We can have HTML wiz that can assist with the customization. Just send us a message and we'll take care of it for you. Thank you again and really look forward to learning from you.

1. Simple to setup and get going 2. Pricing was very competitive and simple in the MSP CSAT market 3. Simplesat knows what it is and only does that. (IE they are customer satisfaction and only that) 4. It works

1. Nothing really 2. occasionally it doesn't recognize the right tech so that's a bit wacky but

What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all.

I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on.

Thank you Scott! Great feedback about making the rating icons more visible, or easier to click. A huge focus for Simplesat is to make surveys fun and intuitive. We'll continue to work on this. And please keep your great feedback coming.

Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and...

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I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact.