App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Customer Thermometer vs Simplesat Comparison

Add to Compare

Compare similar apps

BambooHR logo

BambooHR

4.6

Bitrix24 logo

Bitrix24

4.1

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

4.5

Hivebrite logo

Hivebrite

4.5

Connecteam logo

Connecteam

4.8

Beekeeper logo

Beekeeper

4.6

Good recommendations?

Overview

Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful...

Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

9

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5.0

13

5

4

3

2

1

13

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

61

5

4

3

2

1

48

12

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.
The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.
It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.

Pros

They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.
We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.
We love how simple this is to integrate into our website. We also love the simplistic design.

Cons

I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed.
Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems.
I am not sure if the amounts carry over from month to month.

Cons

People sometimes abuse it to give bad reviews on well-resolved tickets.
I don’t think there is anything I dislike about this software.
We had problems getting feedback from customers.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features75
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Behavior Tracking
  • Benchmarking
  • CES Survey Structure
  • CSAT Survey Structure
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Conditional Logic
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Knowledge Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Metrics
  • Pulse Surveys
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Notification
  • Review Request
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Fields
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features32
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Behavior Tracking
  • Benchmarking
  • CES Survey Structure
  • CSAT Survey Structure
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Conditional Logic
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Knowledge Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Metrics
  • Pulse Surveys
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Notification
  • Review Request
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Fields
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations82
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations67
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

SimpleSat takes getting and sharing customer feedback to a new level of ease

Reviewed 3 years ago

We had problems getting feedback from customers. Fewer than .05% filled out satisfaction surveys. When we switched to SimpleSat that jumped to 10% (and is climbing).

Pros

Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before.

Cons

No cons to speak of, it's been phenomenal.

Vendor response

Hey Joshua! WOW!!! Thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Excellent eye catching survey

Reviewed 3 years ago

Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email

Pros

The Emojis :) which are eye catching to our customers to drop feedback

Cons

There must be some pdf guide , so that if some one has some issue can just read and follow the guide

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Great for getting to know clients

Reviewed 3 years ago

Great product for learning about your clients and getting to know their needs and expectations.

Pros

This product is great for understanding the customer and their needs.

Cons

Our techs work on tickets together at times so there is no ticket owner. When we get a review it will only show it’s for 1 tech rather than both.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Easy to use

Reviewed 3 years ago

It has let us track our customer experience much better than anything we have used in the past.

Pros

It was extremely easy to setup and the customer support has been very helpful.

Cons

The only issue we have had is some auto response emails have left neutral responses but the cs team was helpful in fixing the issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Simplesat logo

Simplesat

Great tool for tracking csat

Reviewed 3 years ago

We're tracking customer satisfaction a lot better/closer now. Thanks!

Pros

Easy, intuitive, simply way to gauge customer satisfaction. Easy setup and nice look and feel/design.

Cons

There aren't many cons I can think of so far. I think having some more customization options around appearance would be nice.

Vendor response

Thank you so much for this feedback, Paul! We have plans on adding more dashboard customization. Please let us know if there's specific customization that you've been wanting to see and use. We're all ears! As always, keep the awesome feedback and suggestions coming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Good Product

Reviewed 3 years ago

Since it is so easy to use we are getting a lot faster return on customer feedback. If someone is dissatisfied we know immediately and can address the problem upfront and quickly. People feel heard and that increases our customer satisfaction.

Pros

Easy to use both in setup and in getting customer feedback. It’s very simple and quick so we’ve gotten alot more results with this product than our previous one. It’s also more budget friendly and integrates easily with our other software.

Cons

The message isn’t as customizable as I was hoping but, in the end it is still worth it.

Vendor response

Thank you for this candid feedback! Great to hear that your response rate, customer engagement, and satisfaction have significantly increased. You can customize the email template directly from your helpdesk notification template (if you're sending the survey through your helpdesk system) We're also about to launch new survey email templates by October that'll provide more customization features. We'd love to hear what specific customization you're looking for. Please send us a message at support@simplesat.io

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Fantastic for providing real-time feedback from customers

Reviewed 3 years ago

It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.

Pros

Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Cons

I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Vendor response

Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

JUST WHAT WE WERE LOOKING FOR

Reviewed 3 years ago

WONDERFUL ANY QUESTIONS WE HAD WE RECEIVED ANSWERS RIGHT AWAY.

Pros

IT IS EASY TO USE, EASY TO GATHER THE INFORMATION YOU ARE LOOKING FOR AND FIND WAYS TO IMPROVE YOUR CUSTOMER SERVICE.

Cons

I LOVE EVERYTHING I DON'T HAVE A SINGLE CON TO THE SERVICE

Vendor response

Hey Jamie! We're very flattered to be given this feedback. Thank you so much!! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Outstanding survey tool that is fun to use

Reviewed a year ago
Pros

- Ease of deployment and integration - It's very easy use and learn, most importantly for customers - Exceptional customer service and knowledge base - Great value for money

Cons

There is nothing negative that we find worh mentioning.

Vendor response

Hey Juraj! I know we're a little late but we highly appreciate your feedback! Glad to know that you are having fun using our software. We are always on the lookout for needed improvement, if you have any, feel free to reach us out anytime!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Very easy and effective tool

Reviewed 3 years ago

SimpleSAT's customer feedback surveys were easy to implement and our customers responded so well to SimpleSAT's engaging and straight-forward survey presentation. With the survey embedded into each one of our customer service ticket footers, we immediately saw an increase of 250% in the amount of surveys we were receiving from customers.

Pros

The tool has just the right amount of customization offered and it's ease of use for our customers.

Cons

I don't have any "cons" to share about this software.

Vendor response

Wow!! Thank you for your kind words! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Best CSAT survey tool for Intercom

Reviewed 6 months ago
Pros

The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support

Cons

Reporting can be improved, but, it's in Beta, so I'm sure they are working on that.

Vendor response

Hey Tarandeep! Thank you for your feedback! We make sure that our customer support team is always available and on top of your needs. Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Quality Product and Value

Reviewed 3 years ago

Really good product and I would recommend.

Pros

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Cons

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Vendor response

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Simplesat review

Reviewed 3 years ago

Not being able to track our customer support satisfaction levels. We can now set KPIs around this new level of accountability for the support desk team.

Pros

Easy to implement and integrated easily with ZenDesk. A simple system that can't be interpreted the wrong way by a reviewer

Cons

A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem. The emails I opted out of were annoying for me, but might be better for someone working within it every day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Simplesat Review

Reviewed 3 years ago

We were having issues getting customer sat surveys consistently and Simplesat has made it so easy and simple we get at least 3 out of 5 responses from our customers

Pros

It was easy to use and integrate into my PSA

Cons

Still needs to have some more user control features

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Simplesat logo

Simplesat

Easy to use and delivered what we wanted

Reviewed 3 years ago

We were able to get a good gauge on the customer interactions from our itnernal team with simplesat. we also were able to include the survey in email blasts. Really helpful!

Pros

It was very fast and easy to get set up. The support was great and people always responded to questions helpfully

Cons

In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above).

Vendor response

Thank you so much for this feedback!! We'd love to learn more about your suggestion about the additional options for feedback. What specific feature or functionality are you looking for exactly? We can have HTML wiz that can assist with the customization. Just send us a message and we'll take care of it for you. Thank you again and really look forward to learning from you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Simple and Inexpensive what's not to like!

Reviewed 3 years ago

There support was easy to work with when we did have simple problems and overall just a pleasant product to work with and is as advertised.

Pros

1. Simple to setup and get going 2. Pricing was very competitive and simple in the MSP CSAT market 3. Simplesat knows what it is and only does that. (IE they are customer satisfaction and only that) 4. It works

Cons

1. Nothing really 2. occasionally it doesn't recognize the right tech so that's a bit wacky but

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Simplesat logo

Simplesat

Simplesat review

Reviewed 3 years ago

What I like is that when clients do use the sevice and if we receive negative feedback we are notified so we can call them.

Pros

What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all.

Cons

I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on.

Vendor response

Thank you Scott! Great feedback about making the rating icons more visible, or easier to click. A huge focus for Simplesat is to make surveys fun and intuitive. We'll continue to work on this. And please keep your great feedback coming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplesat logo

Simplesat

Simple, powerful, and useful!

Reviewed 3 years ago

As mentioned above, we've brought Support experiences forward to the rest of the company through Slack integration. Our company now knows how we're doing, and where we can improve in real time as the customers give feedback. For the amount of time spent during setup, and the cost of maintaining a subscription, Simplesat is invaluable. I use it multiple times, EVERY DAY. We've seen an increase in overall customer feedback since implementing.

Pros

Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and...

Cons

I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact.