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Customer Thermometer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Actionable feedback for customer-obsessed businesses.
Table of Contents
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Customer Thermometer - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Customer Thermometer overview
What is Customer Thermometer?
Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your brands, products, services and people with a single click. This maximizes the response rate for customer feedback surveys, eliminating bias and ensuring the insights you uncover can be acted upon to realize bottom-line benefits.
It’s all driven by the complete Customer Thermometer platform, delivered via SaaS, that allows you to launch real-time surveys by embedding them in any email. CT is used by more than 10,000 support, service and help desk teams around the world to keep tabs on customer satisfaction, track NPS, measure a range of metrics and KPIs and even drive employee engagement.
Our quick and easy formula for feedback surveys ensures a simple-to-use configuration and customization interface with powerful reporting dashboards. And for customers, surveys are so simple to use that response rates regularly reach 80% and above.
Customer service is paramount at CT, which is why we’ve built an award-winning support team known far and wide as the ‘Ministry of Magic’. This dedicated team has been at the sharp end of real-time customer feedback surveys for over 10 years and are on hand to address any issues or opportunities for optimization. We have amassed readymade integrations with all the leading email platforms, CRMs, PSAs, etc. and publish APIs so we can integrate with practically anything else you want.
Customer Thermometer supports comprehensive customization so you can align surveys with all your branding, brand colors and fonts, promotions, links and even design custom icons for customers to click on. That’s the same for emails and the landing pages that customers get directed to upon clicking a response. We recommend using landing pages to ask follow-up questions (where applicable), collect additional comments and direct to social media feeds.
CT works by embedding surveys into the emails you send, but we can also send emails on your behalf. These are sent via secure email servers so that they don't end up in recipients’ spam or junk folders. Plus we ensure they render correctly on mobile devices. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.
We’re also adding new features all the time – each geared toward making the platform richer, more customizable and continually attuned to market requirements. For instance, you can now use CT for ‘closed loop’ feedback response, ensuring every customer who provides a piece of feedback that demands a reaction gets the attention they deserve – by assigning and alerting your internal resources to contact, investigate and close-out each case.
There’s more at www.customerthermometer.com – including a treasure trove of valuable content and practical resources to help CX professionals make their mark with customer feedback. You can also trial CT for free!
Key benefits of using Customer Thermometer
Here are 10 more benefits:
We’re trusted by customers all over the world. From banks to bakeries, multinationals to sole traders, on every continent – every day. Our users are help desks, customer success and support teams, CX execs and C-level decision makers. We cater for all languages. Our surveys are responded to in 170+ countries.
Our response rates beat industry averages (80%+). Clicking a single response within an email is a pleasurable experience. As a result, we get amazing response rates for our customers.
You get world-class, award-winning support from our ‘Ministry of Magic’. We’ve always prided ourselves on the quality and responsiveness of our support team. We use this great service called Customer Thermometer ? to allow our customers to rate our feedback, which helps us continually improve.
Our platform allows you to ask for feedback in ANY type of email. With 4 modes of operation, Customer Thermometer offers complete flexibility in how you ask for feedback from your customers, partners or employees. Add ‘Thermometers’ to third-party apps, like help desk or CRM systems. Add them to your teams’ email signatures for ad hoc feedback. Alternatively, upload your contact lists and send Email Thermometers directly. You can even add our feedback buttons to tablets for in-person and at-event feedback.
We will stop your customers from leaving. Customer Thermometer helps you understand what your customers think before they leave you unannounced. This is great for customer retention, enabling you to create conversations with customers, meet and exceed expectations – even win pitches by showing your feedback mechanism as a customer service differentiator!
Your customers will love giving feedback again. No more long-form questionnaires and survey fatigue. Make recipients smile, not groan. Customer Thermometer’s 1-click approach doesn’t annoy anyone. Customers respond directly from within the email – the most appropriate mechanism for customers to give you praise or complain (which isn’t a bad thing).
You can set triggers, alerts and ‘closed loops’ following responses. The click is just the beginning. When a response comes in, react to it quickly by creating alerts and triggering workflows. We support email alerts, write-back ratings into Zendesk, Salesforce and many other platforms, and webhooks to trigger workflows or push response data externally.
We take data security and privacy extremely seriously. With banks, Fortune 500 and FTSE100 companies using the service, we’re tried and tested on uptime, security and data protection compliance.
We’ll keep you well informed with best practice guides, practical resources and other valuable content to help achieve your strategic goals. We’re all about customer success – helping our customers succeed with their customer experience objectives.
It’s REALLY simple to get started. Get ready to get started with the service in a matter of minutes. Grabbing a trial account is even easier – you can set up a free trial without entering payment details.
Starting price
per month
Alternatives
with better value for money
Customer Thermometer’s user interface
Customer Thermometer reviews
Overall rating
4.9
/5
18
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.25/10
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1
17
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Camila A.
Customer Success Analyst
Tucker
Sterling T.
Senior Web Developer
Verified reviewer
Anonymity request
Eson
Verified reviewer
Anonymity request
Who uses Customer Thermometer?
Based on 18 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Customer Thermometer's key features
Most critical features, based on insights from Customer Thermometer users:
All Customer Thermometer features
Features rating:
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Customer Thermometer pricing
Value for money rating:
Starting from
9
Per month
Usage Based
User opinions about Customer Thermometer price and value
Value for money rating:
To see what individual users think of Customer Thermometer's price and value, check out the review snippets below.
Camila A.
Customer Success Analyst
Tucker
Customer Thermometer integrations (75)
Integrations rated by users
We looked at 18 user reviews to identify which products are mentioned as Customer Thermometer integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Customer Thermometer support options
Typical customers
Platforms supported
Support options
Training options
Customer Thermometer FAQs
Customer Thermometer has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Customer Thermometer?
Customer Thermometer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Customer Thermometer support?
Customer Thermometer supports the following languages:
Danish, Swedish, Irish, Hebrew, Polish, French, Turkish, Norwegian (Bokmal), Arabic, Indonesian, Japanese, Ukrainian, Czech, Dutch, Spanish, Russian, Thai, German, Finnish, Italian, Korean, Chinese (Simplified), Chinese (Traditional), Hungarian, English, Portuguese
Q. Does Customer Thermometer support mobile devices?
Customer Thermometer supports the following devices:
Android, iPad, iPhone
Q. Does Customer Thermometer offer an API?
Yes, Customer Thermometer has an API available for use.
Q. What other apps does Customer Thermometer integrate with?
Customer Thermometer integrates with the following applications:
Kaseya BMS, Groove, Microsoft Outlook, Ivanti Neurons for ITSM, WooCommerce, HappyFox Help Desk, Vorex, Campaign Monitor by Marigold, ActiveCampaign, Exclaimer, SherpaDesk, Rexpondo, Freshcaller, Syncro, Zapier, eGain Mail, Microsoft Power Apps, Google Docs, Gmail, Spiceworks Cloud Help Desk, Braze, Atera, Maximizer CRM, NetSuite, RepairShopr, Geckoboard, Drift, LiveAgent, Freshdesk, Marketo Sales Connect, HappyFox BI, Qliktag Platform, Help Scout, Zoho Desk, SolarWinds Service Desk, Ivanti Application Control, Freshchat, Salesforce Sales Cloud, Oracle Responsys, BrightGauge, OTRS, Slack, Klaviyo, Microsoft 365, Kaseya VSA, emma, Administrate Training Management, Dotdigital, GetResponse, Rocketseed Email Signatures, eGain Suite, SearchMy for Slack, ServiceNow, TeamSupport, ConnectWise Automate, SplashBI, Service365, Freshsuccess, Accelo, Kustomer, Mailchimp, Autotask PSA, Kayako, Pulseway, Marketo Engage, Asana, Microsoft Power BI, IFTTT, AWeber, Microsoft Power Automate, Intercom, Shopify, Zendesk Suite
Q. What level of support does Customer Thermometer offer?
Customer Thermometer offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base
