Customer Thermometer Pricing, Features, Reviews & Alternatives

Customer Thermometer

1-click customer satisfaction survey - realtime feedback

5.0/5 (12 reviews)

Customer Thermometer overview

What is Customer Thermometer?

Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices.

Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.
www.customerthermometer.com

Pricing

Starting from
$8/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, China, Germany and 3 other markets, India, Japan, United Kingdom

Supported languages

English, Danish, Swedish, Irish, Hebrew and 21 other languages, Polish, French, Turkish, Norwegian (Bokmal), Arabic, Indonesian, Japanese, Ukrainian, Czech, Dutch, Spanish, Russian, Thai, German, Finnish, Italian, Korean, Chinese (Simplified), Chinese (Traditional), Hungarian, Portuguese
Customer Thermometer screenshot: Reporting Dashboard - TopIntroducing Customer Thermometer!Customer Thermometer screenshot: Reporting Dashboard - BottomCustomer Thermometer screenshot: Icon Mock-upCustomer Thermometer screenshot: Icon Mock-upCustomer Thermometer screenshot: Icon Mock-up

Customer Thermometer user reviews

Excellent
12

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  4.7
  4.8
Alicia D.

Fun company and easier deployment than most

Used weekly for 6-12 months
Reviewed 2020-06-19
Review Source: Capterra

I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials.

Pros
Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is.

Cons
Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

PAUL O.

What do your clients think of you? Find out!

Used weekly for less than 6 months
Reviewed 2021-05-10
Review Source: Capterra

Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.

Pros
It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.

Cons
It is a little confusing to get it up and running if you have not used software of this kind before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Sterling T.

Know your Stance with Superb Customer Thermometer

Used daily for 6-12 months
Reviewed 2019-12-13
Review Source: Capterra

I am very much pleased with CT because My department learns so many things thanks to this software. Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control. Never be in a dilemma to purchase CT because it will never let you down.

Pros
Honestly speaking this software has tremendously helped my department to know our position about delivering the right content to our students. Unlike earlier days students response rates surged since the response time does not kill their time even more than a minute. Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion. Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.

Cons
I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Anonymous

Simple

Used daily for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

Pros
We have used other surveys in the past and often users will not spend the time and effort to click them. This is a simple button hit and record. You only get charged with the responses versus the amount you spend back. Very reasonably priced.

Cons
I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Chris A.

Simple Customer feedback

Used daily for less than 6 months
Reviewed 2018-06-26
Review Source: Capterra

Pros
Use it with a ticketing system to get a 1-5 client feedback rating. Very simple to add to outbound ticketing emails. Clients seem more likely to use this than to fill out a survey

Cons
We still only receive about 20% responses on this. However, we can watch for agent trends. If an agent receives a higher than usual positive or negative response, it helps point us into a direction. Other than feeling like we need to have a feedback method, I am not sure it is worth the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Customer Thermometer pricing

Starting from
$8/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pricing is by monthly subscription. You can cancel at any time with no notice. You can have unlimited concurrent users, so only one licence is typically required. Pricing plans are based on how many emails you send monthly.

Customer Thermometer features

API
Monitoring
Reporting/Analytics

Activity Dashboard (164 other apps)
Alerts / Escalation (203 other apps)
Alerts/Notifications (160 other apps)
Call Center Management (141 other apps)
Chat/Messaging (236 other apps)
Customizable Branding (213 other apps)
Email Management (152 other apps)
Knowledge Base Management (179 other apps)
Live Chat (191 other apps)
Mobile Access (139 other apps)
Multi-Channel Communication (191 other apps)
Real-Time Chat (142 other apps)
Reporting & Statistics (184 other apps)
Self Service Portal (158 other apps)
Support Ticket Management (142 other apps)
Surveys & Feedback (163 other apps)
Third Party Integrations (220 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Customer Thermometer

Benefits

You see a long survey and your heart sinks. Not with Customer Thermometer! As one of our respondents said recently "This is the first survey I've responded to in years". If you want feedback from more of your customers, and want to be able to track individual opinion back to real individuals, Customer Thermometer is for you.

In a world dominated by smart phones and tablets, Customer Thermometer enables customers to let you know how they feel quickly - whether they are up a mountain, at their desks or on a beach - and without trying to fill in fiddly radio buttons and tick boxes on a long internet survey.

- Import customer data via CSV file
- Add custom fields such as job position, department, city.
- Sync custom fields with your Thermometer survey template to make create personalized questions
- Real time notifications when customers are disappointed or when you receive a comment. Receive alerts on mobile devices. Set up alerts so they go to the most appropriate person to take action.
- Calculate your Net Promoter Score and monitor your NPS in real time. Track responses back to the individual person who clicked.
- Embed charts on your Facebook or website to display survey results publically
- Time survey "blasts" and set up reminder blasts.
- Can also be used for monitoring staff happiness