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Customer Thermometer
Actionable feedback for customer-obsessed businesses.
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Customer Thermometer Pricing, Features, Reviews and Alternatives
Customer Thermometer FAQs
Q. Who are the typical users of Customer Thermometer?
Q. What languages does Customer Thermometer support?
Customer Thermometer supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Customer Thermometer support mobile devices?
Q. What other apps does Customer Thermometer integrate with?
Customer Thermometer integrates with the following applications:
Kaseya BMS, Groove, Microsoft Outlook, Ivanti Neurons for ITSM, WooCommerce, HappyFox Help Desk, Vorex, Campaign Monitor, ActiveCampaign, Exclaimer, SherpaDesk, Rexpondo, Freshdesk Contact Center, Syncro, Tigerpaw Software, Zapier, eGain Mail, Microsoft Power Apps, Google Docs, Gmail, Spiceworks, Braze, Atera, Maximizer CRM, NetSuite, RepairShopr, Geckoboard, Drift, LiveAgent, Freshdesk, Marketo Sales Connect, HappyFox BI, Qliktag Platform, Help Scout, Zoho Desk, SolarWinds Service Desk, Freshchat, Salesforce Sales Cloud, Oracle Responsys, BrightGauge, OTRS, Slack, Klaviyo, Microsoft 365, Kaseya VSA, emma, Administrate Training Management, Dotdigital, GetResponse, Rocketseed Email Signatures, eGain Suite, SearchMy for Slack, ServiceNow, TeamSupport, ConnectWise Automate, SplashBI, Service365, Freshdesk Success, Accelo, Kustomer, Mailchimp, Autotask PSA, Kayako, Pulseway, Marketo Engage, Asana, Microsoft Power BI, IFTTT, AWeber, Microsoft Power Automate, Intercom, Shopify, Zendesk Suite
Customer Thermometer product overview
What is Customer Thermometer?
Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your brands, products, services and people with a single click. This maximizes the response rate for customer feedback surveys, eliminating bias and ensuring the insights you uncover can be acted upon to realize bottom-line benefits.
Key benefits of using Customer Thermometer
Here are 10 more benefits:
We’re trusted by customers all over the world. From banks to bakeries, multinationals to sole traders, on every continent – every day. Our users are help desks, customer success and support teams, CX execs and C-level decision makers. We cater for all languages. Our surveys are responded to in 170+ countries.
Our response rates beat industry averages (80%+). Clicking a single response within an email is a pleasurable experience. As a result, we get amazing response rates for our customers.
You get world-class, award-winning support from our ‘Ministry of Magic’. We’ve always prided ourselves on the quality and responsiveness of our support team. We use this great service called Customer Thermometer ? to allow our customers to rate our feedback, which helps us continually improve.
Our platform allows you to ask for feedback in ANY type of email. With 4 modes of operation, Customer Thermometer offers complete flexibility in how you ask for feedback from your customers, partners or employees. Add ‘Thermometers’ to third-party apps, like help desk or CRM systems. Add them to your teams’ email signatures for ad hoc feedback. Alternatively, upload your contact lists and send Email Thermometers directly. You can even add our feedback buttons to tablets for in-person and at-event feedback.
We will stop your customers from leaving. Customer Thermometer helps you understand what your customers think before they leave you unannounced. This is great for customer retention, enabling you to create conversations with customers, meet and exceed expectations – even win pitches by showing your feedback mechanism as a customer service differentiator!
Your customers will love giving feedback again. No more long-form questionnaires and survey fatigue. Make recipients smile, not groan. Customer Thermometer’s 1-click approach doesn’t annoy anyone. Customers respond directly from within the email – the most appropriate mechanism for customers to give you praise or complain (which isn’t a bad thing).
You can set triggers, alerts and ‘closed loops’ following responses. The click is just the beginning. When a response comes in, react to it quickly by creating alerts and triggering workflows. We support email alerts, write-back ratings into Zendesk, Salesforce and many other platforms, and webhooks to trigger workflows or push response data externally.
We take data security and privacy extremely seriously. With banks, Fortune 500 and FTSE100 companies using the service, we’re tried and tested on uptime, security and data protection compliance.
We’ll keep you well informed with best practice guides, practical resources and other valuable content to help achieve your strategic goals. We’re all about customer success – helping our customers succeed with their customer experience objectives.
It’s REALLY simple to get started. Get ready to get started with the service in a matter of minutes. Grabbing a trial account is even easier – you can set up a free trial without entering payment details.
Typical customers
Platforms supported
Support options
Training options
Not sure about Customer Thermometer? Compare it with a popular alternative
Customer Thermometer
Starting from
9
Per month
Usage Based
Starting from
No pricing info
Customer Thermometer pricing information
Value for money
5.0
/5
15
Starting from
9
Per month
Usage Based
Pricing options
Value for money contenders
Customer Thermometer features
Functionality
4.8
/5
15
Total features
73
7 categories
Most valued features by users
Functionality contenders
Customer Thermometer users reviews
Overall Rating
4.9
/5
15
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.33/10
14
1
0
0
0
Overall rating contenders
PAUL O.
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 6 months
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Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.
It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.
It is a little confusing to get it up and running if you have not used software of this kind before.
Camila A.
Financial Services, 51-200 employees
Used daily for 6-12 months
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100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends.
Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits.
Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings.
Shaun G.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear.
Was super easy to get setup and operational, doesn't require much to get going and start collecting great data.
The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish.
Sterling T.
Education Management, 501-1,000 employees
Used daily for 6-12 months
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I am very much pleased with CT because My department learns so many things thanks to this software. Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control. Never be in a dilemma to purchase CT because it will never let you down.
Honestly speaking this software has tremendously helped my department to know our position about delivering the right content to our students. Unlike earlier days students response rates surged since the response time does not kill their time even more than a minute. Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion. Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.
I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.
John P.
Packaging and Containers, 51-200 employees
Used daily for 1-2 years
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I dont interact with anyone at the company, potentially would like to and ensure I am using the system in its fully capacity. But it works really well for what I need it for.
It helps us gather incredibly valuable feedback from our customers and makes it easily digestible for internal use.
Caught off guard with having to go through Rocketseed to implement. Not a bad thing but could have been more clear in the sales pitch.
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