Customer Thermometer - 2025 Pricing, Features, Reviews & Alternatives

You see a long survey and your heart sinks. Not with Customer Thermometer! If you want feedback from more of your customers and want to be able to track individual opinion back to real individuals, Customer Thermometer is for you.

Here are 10 more benefits:

We’re trusted by customers all over the world. From banks to bakeries, multinationals to sole traders, on every continent – every day. Our users are help desks, customer success and support teams, CX execs and C-level decision makers. We cater for all languages. Our surveys are responded to in 170+ countries.

Our response rates beat industry averages (80%+). Clicking a single response within an email is a pleasurable experience. As a result, we get amazing response rates for our customers.

You get world-class, award-winning support from our ‘Ministry of Magic’. We’ve always prided ourselves on the quality and responsiveness of our support team. We use this great service called Customer Thermometer ? to allow our customers to rate our feedback, which helps us continually improve.

Our platform allows you to ask for feedback in ANY type of email. With 4 modes of operation, Customer Thermometer offers complete flexibility in how you ask for feedback from your customers, partners or employees. Add ‘Thermometers’ to third-party apps, like help desk or CRM systems. Add them to your teams’ email signatures for ad hoc feedback. Alternatively, upload your contact lists and send Email Thermometers directly. You can even add our feedback buttons to tablets for in-person and at-event feedback.

We will stop your customers from leaving. Customer Thermometer helps you understand what your customers think before they leave you unannounced. This is great for customer retention, enabling you to create conversations with customers, meet and exceed expectations – even win pitches by showing your feedback mechanism as a customer service differentiator!

Your customers will love giving feedback again. No more long-form questionnaires and survey fatigue. Make recipients smile, not groan. Customer Thermometer’s 1-click approach doesn’t annoy anyone. Customers respond directly from within the email – the most appropriate mechanism for customers to give you praise or complain (which isn’t a bad thing).

You can set triggers, alerts and ‘closed loops’ following responses. The click is just the beginning. When a response comes in, react to it quickly by creating alerts and triggering workflows. We support email alerts, write-back ratings into Zendesk, Salesforce and many other platforms, and webhooks to trigger workflows or push response data externally.

We take data security and privacy extremely seriously. With banks, Fortune 500 and FTSE100 companies using the service, we’re tried and tested on uptime, security and data protection compliance.

We’ll keep you well informed with best practice guides, practical resources and other valuable content to help achieve your strategic goals. We’re all about customer success – helping our customers succeed with their customer experience objectives.

It’s REALLY simple to get started. Get ready to get started with the service in a matter of minutes. Grabbing a trial account is even easier – you can set up a free trial without entering payment details.