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Customer Thermometer Logo

Customer Thermometer

Actionable feedback for customer-obsessed businesses.

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Customer Thermometer Pricing, Features, Reviews and Alternatives

Customer Thermometer product overview

Price starts from

9

Per month

Usage Based

What is Customer Thermometer?

Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your brands, products, services and people with a single click. This maximizes the response rate for customer feedback surveys, eliminating bias and ensuring the insights you uncover can be acted upon to realize bottom-line benefits.

Key benefits of using Customer Thermometer

You see a long survey and your heart sinks. Not with Customer Thermometer! If you want feedback from more of your customers and want to be able to track individual opinion back to real individuals, Customer Thermometer is for you.

Here are 10 more benefits:

We’re trusted by customers all over the world. From banks to bakeries, multinationals to sole traders, on every continent – every day. Our users are help desks, customer success and support teams, CX execs and C-level decision makers. We cater for all languages. Our surveys are responded to in 170+ countries.

Our response rates beat industry averages (80%+). Clicking a single response within an email is a pleasurable experience. As a result, we get amazing response rates for our customers.

You get world-class, award-winning support from our ‘Ministry of Magic’. We’ve always prided ourselves on the quality and responsiveness of our support team. We use this great service called Customer Thermometer ? to allow our customers to rate our feedback, which helps us continually improve.

Our platform allows you to ask for feedback in ANY type of email. With 4 modes of operation, Customer Thermometer offers complete flexibility in how you ask for feedback from your customers, partners or employees. Add ‘Thermometers’ to third-party apps, like help desk or CRM systems. Add them to your teams’ email signatures for ad hoc feedback. Alternatively, upload your contact lists and send Email Thermometers directly. You can even add our feedback buttons to tablets for in-person and at-event feedback.

We will stop your customers from leaving. Customer Thermometer helps you understand what your customers think before they leave you unannounced. This is great for customer retention, enabling you to create conversations with customers, meet and exceed expectations – even win pitches by showing your feedback mechanism as a customer service differentiator!

Your customers will love giving feedback again. No more long-form questionnaires and survey fatigue. Make recipients smile, not groan. Customer Thermometer’s 1-click approach doesn’t annoy anyone. Customers respond directly from within the email – the most appropriate mechanism for customers to give you praise or complain (which isn’t a bad thing).

You can set triggers, alerts and ‘closed loops’ following responses. The click is just the beginning. When a response comes in, react to it quickly by creating alerts and triggering workflows. We support email alerts, write-back ratings into Zendesk, Salesforce and many other platforms, and webhooks to trigger workflows or push response data externally.

We take data security and privacy extremely seriously. With banks, Fortune 500 and FTSE100 companies using the service, we’re tried and tested on uptime, security and data protection compliance.

We’ll keep you well informed with best practice guides, practical resources and other valuable content to help achieve your strategic goals. We’re all about customer success – helping our customers succeed with their customer experience objectives.

It’s REALLY simple to get started. Get ready to get started with the service in a matter of minutes. Grabbing a trial account is even easier – you can set up a free trial without entering payment details.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Phone Support
Chat
Knowledge Base

Training options

Webinars
Live Online
Videos
Documentation

Customer Thermometer pricing information

Value for money

5.0

/5

13

Starting from

9

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Customer Thermometer features

Functionality

4.9

/5

13

Total features

75

7 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Reporting & Statistics
Customizable Branding
Activity Dashboard
Surveys & Feedback
Alerts/Notifications

Functionality contenders

Customer Thermometer users reviews

Overall Rating

5.0

/5

13

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.57/10
Rating distribution

5

4

3

2

1

13

0

0

0

0

Pros
Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.
The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.
It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.
Cons
I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed.
Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems.
I am not sure if the amounts carry over from month to month.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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What do your clients think of you? Find out!

Reviewed a year ago

Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.

Pros

It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.

Cons

It is a little confusing to get it up and running if you have not used software of this kind before.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and customer service

Reviewed 4 months ago

100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends.

Pros

Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits.

Cons

Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Know your Stance with Superb Customer Thermometer

Reviewed 3 years ago

I am very much pleased with CT because My department learns so many things thanks to this software. Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control. Never be in a dilemma to purchase CT because it will never let you down.

Pros

Honestly speaking this software has tremendously helped my department to know our position about delivering the right content to our students. Unlike earlier days students response rates surged since the response time does not kill their time even more than a minute. Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion. Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.

Cons

I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fun company and easier deployment than most

Reviewed 2 years ago

I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials.

Pros

Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is.

Cons

Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple

Reviewed 4 years ago
Pros

We have used other surveys in the past and often users will not spend the time and effort to click them. This is a simple button hit and record. You only get charged with the responses versus the amount you spend back. Very reasonably priced.

Cons

I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.

Customer Thermometer FAQs and common questions

Q. What type of pricing plans does Customer Thermometer offer?

Customer Thermometer has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Customer Thermometer?

Customer Thermometer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Customer Thermometer support?

Customer Thermometer supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Customer Thermometer support mobile devices?

Customer Thermometer supports the following devices:
Android, iPad, iPhone


Q. Does Customer Thermometer offer an API?

Yes, Customer Thermometer has an API available for use.


Q. What other apps does Customer Thermometer integrate with?

Customer Thermometer integrates with the following applications:
Kaseya BMS, Groove, Microsoft Outlook, Ivanti Neurons for ITSM, WooCommerce, HappyFox Help Desk, NetSuite CRM, Vorex, Campaign Monitor, ActiveCampaign, Exclaimer, SherpaDesk, Rexpondo, Freshdesk Contact Center, Syncro, Tigerpaw Software, Zapier, eGain Mail, Microsoft Power Apps, Google Docs, Gmail, Spiceworks, Braze, Atera, Maximizer CRM, NetSuite, RepairShopr, Geckoboard, Drift, LiveAgent, Freshdesk, Marketo Sales Connect, HappyFox BI, Qliktag Platform, Help Scout, Zoho Desk, SolarWinds Service Desk, Freshchat, Salesforce Sales Cloud, Oracle Responsys, OTRS, Slack, Klaviyo, Microsoft 365, Kaseya VSA, emma, Administrate Training Management, dotdigital Engagement Cloud, GetResponse, Rocketseed Email Signatures, eGain Suite, SearchMy for Slack, ServiceNow, TeamSupport, ConnectWise Automate, SplashBI, Service365, Freshdesk Success, Accelo, Kustomer, Mailchimp, Autotask PSA, Kayako, Pulseway, Marketo Engage, Asana, Microsoft Power BI, IFTTT, AWeber, Microsoft Power Automate, Intercom, Shopify, Zendesk


Q. What level of support does Customer Thermometer offer?

Customer Thermometer offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base

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