Customer Thermometer Pricing, Features, Reviews & Comparison of Alternatives

Customer Thermometer

1-click customer satisfaction survey - realtime feedback

5.0/5 (8 reviews)

Customer Thermometer overview

Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices.

Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.

Pricing

Starting from
$8
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Customer Thermometer screenshot: Reporting Dashboard - TopIntroducing Customer Thermometer!Customer Thermometer screenshot: Reporting Dashboard - BottomCustomer Thermometer screenshot: Icon Mock-upCustomer Thermometer screenshot: Icon Mock-upCustomer Thermometer screenshot: Icon Mock-up

Customer Thermometer reviews

Excellent
8

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Anonymous

Simple

Used daily for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

Pros
We have used other surveys in the past and often users will not spend the time and effort to click them. This is a simple button hit and record. You only get charged with the responses versus the amount you spend back. Very reasonably priced.

Cons
I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Chris Anderson

Simple Customer feedback

Used daily for less than 6 months
Reviewed 2018-06-26
Review Source: Capterra

Pros
Use it with a ticketing system to get a 1-5 client feedback rating. Very simple to add to outbound ticketing emails. Clients seem more likely to use this than to fill out a survey

Cons
We still only receive about 20% responses on this. However, we can watch for agent trends. If an agent receives a higher than usual positive or negative response, it helps point us into a direction. Other than feeling like we need to have a feedback method, I am not sure it is worth the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Chris Edwards

Customer survey solution that's easy for the customer and for the organisation

Reviewed 2014-03-07
Review Source: GetApp

Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent. Couple that with the fact that its clean, modern and appealing user interface makes it a simple, quick and enjoyable process for the customer to get their feedback to you, and it's the perfect CSAT solution. But although the product is great, what impresses me most with the Customer Thermometer organisation is the willingness and agility with which their team respond to the suggestions from their user community. Take the recent integration with Salesforce.com as an example - it's now easier than ever to create and send customer temperature checks through the CRM.

Pros
- Simple administration - Easy and enjoyable interface for customers - CRM integration - Knowledgeable and flexible team

Rating breakdown

Minimize review

Jason Martin, Head of Marketing

Best way to keep customers

Reviewed 2014-03-07
Review Source: GetApp

I work in an agency environment where keeping our clients happy is the number one objective - (well, that and producing great work!). Customer Thermometer is by far the simplest and most effective solution I have seen / used to check the satisfaction levels of my customers. It allows me to nip and issues at the bud before they become significant, and also to know when we have done a great job to then reward our internal teams. I can highly recommend it to anyone who has client relationships that they want to monitor and keep.

Pros
Simple, easy to use, great response rates, integration with Outlook and other tools

Rating breakdown

Minimize review

Jonathan Ackerman

Have not lost a customer since using this

Reviewed 2013-12-18
Review Source: GetApp

Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.

Pros
Easy to use cheap customisable, can add our logo etc high response rate customers like using it

Cons
password reset a bit clunky

Rating breakdown

Minimize review

Customer Thermometer pricing

Starting from
$8
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is by monthly subscription. You can cancel at any time with no notice. You can have unlimited concurrent users, so only one licence is typically required. Pricing plans are based on how many emails you send monthly.

Customer Thermometer features

API
Monitoring

Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (113 other apps)
Workflow Management (74 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Customer Thermometer

Key features of Customer Thermometer

  • 1 click email feedback
  • Create branded icons
  • Email and iOS/Android compatible
  • Non-anonymous, individual customer information
  • Graphical reporting & detailed customer dashboard
  • Customise colors and use your logo
  • Wide range of emoticons and other icons
  • Upload your own buttons
  • Instant negative feedback alerts
  • Customers rate your service as Gold, Green, Amber or Red
  • Embed buttons in Outlook, MailChimp, Desk and more
  • Share feedback with embedsed widgets
  • Automatic suppression of unsubscribes
  • Custom fields available for mail merge functionality
  • Import CSV file contact lists
  • Fully exportable data
  • Integration with Zendesk, Desk.com, Salesforce.com & others
  • Get alerts to mobile devices
  • Branded "Thank You" page with commenting
  • Social media buttons on "Thank You" page
View All Features

Benefits

You see a long survey and your heart sinks. Not with Customer Thermometer! As one of our respondents said recently "This is the first survey I've responded to in years". If you want feedback from more of your customers, and want to be able to track individual opinion back to real individuals, Customer Thermometer is for you.

In a world dominated by smart phones and tablets, Customer Thermometer enables customers to let you know how they feel quickly - whether they are up a mountain, at their desks or on a beach - and without trying to fill in fiddly radio buttons and tick boxes on a long internet survey.

- Import customer data via CSV file
- Add custom fields such as job position, department, city.
- Sync custom fields with your Thermometer survey template to make create personalized questions
- Real time notifications when customers are disappointed or when you receive a comment. Receive alerts on mobile devices. Set up alerts so they go to the most appropriate person to take action.
- Calculate your Net Promoter Score and monitor your NPS in real time. Track responses back to the individual person who clicked.
- Embed charts on your Facebook or website to display survey results publically
- Time survey "blasts" and set up reminder blasts.
- Can also be used for monitoring staff happiness