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Simple and fun customer satisfaction surveys for SMBs.
Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES (Customer Effort Score) surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.8
/5
61
Starting from
99
Per month
Flat Rate
Value for money contenders
Functionality
4.5
/5
61
Total features
32
2 categories
Functionality contenders
Overall Rating
4.8
/5
61
Positive reviews
48
12
1
0
0
Overall rating contenders
Steven B.
Telecommunications, 51-200 employees
Used daily for 6-12 months
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It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.
Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!
I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.
Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!
Jay K.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.
Every once in a while I will get an "anonymous" survey.
Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/
Joshua G.
Information Technology and Services, 51-200 employees
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I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.
I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.
The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.
Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration
Stephen M.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.
Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.
There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.
Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.
Samuel S.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
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Really good product and I would recommend.
It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.
The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too
Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.
Simplesat has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Simplesat?
Q. What other apps does Simplesat integrate with?
Simplesat integrates with the following applications:
Kaseya BMS, Newoldstamp, Freshservice, Constant Contact, eDesk, Microsoft Outlook, Dropbox Business, WHMCS, Halo Service Desk, Jira, Bullhorn ATS & CRM, Missive, Freshdesk Contact Center, Calendly, Syncro, HaloPSA, Tigerpaw Software, Zapier, Spiceworks, Totara Learn, Easy Redmine, Trello, Pipedrive, Atera, Q360, Microsoft Teams, RepairShopr, LiveAgent, Freshdesk, Twitter, Help Scout, Zoho Desk, SolarWinds Service Desk, SugarCRM, BrightGauge, Squarespace, Slack, Klaviyo, ConnectWise PSA, WiseStamp, Xink Email Signature, ServiceNow, ZenMaid, Gorgias, Keap, Yesware, Accelo, SuiteCRM, Kustomer, Mailchimp, Autotask PSA, osTicket, Kayako, Trengo, Facebook Business Suite, CloudRadial, AWeber, HubSpot CRM, Google Sheets, Intercom, HubSpot Service Hub, Shopify, Zendesk Suite