Simplesat Pricing, Features, Reviews & Alternatives

Simplesat

Simple customer satisfaction surveys for SMBs

4.76/5 (59 reviews)

Simplesat overview

What is Simplesat?

Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

Simplesat lets users setup one-click CSAT surveys to capture customer feedback through ConnectWise, Autotask, Zendesk and other helpdesks and professional services automation (PSA) systems. Customer loyalty can also be measured through quarterly NPS surveys, with users able to sync or import customers from ConnectWise, Autotask, Intercom, Infusionsoft, and other sources.

Simplesat’s dashboard provides users with insight into survey responses, and enables the identification of problem areas and bright spots. Positive testimonials can be published to users’ websites with the real-time feedback widget. Different follow up and ‘thank you’ page content can be displayed to customers based on their responses, and users can choose to receive email notifications for specific ratings or comments.
www.simplesat.io

Pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

English
Simplesat screenshot: Simplesat lets users track their customer satisfaction ratings over timeQuick and easy Simplesat CSAT survey integrationSimplesat screenshot: Positive feedback can be published to websites through the testimonials widgetSimplesat screenshot: One-click CSAT surveys can be embedded in helpdesksSimplesat screenshot: Quarterly NPS surveys can be sent out to customers via email

Simplesat user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.9
  4.9
Steven B.

Fantastic for providing real-time feedback from customers

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.

Pros
Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Cons
I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Response from Simplesat


Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jay K.

Works as described and better!

Used daily for 1-2 years
Reviewed 2019-03-19
Review Source: Capterra

Pros
It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

Cons
Every once in a while I will get an "anonymous" survey.

Response from Simplesat


Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joshua G.

Has potential however not a mature product yet

Used occasionally for free trial
Reviewed 2019-03-13
Review Source: Capterra

I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.

Pros
I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.

Cons
The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.

Response from Simplesat


Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Stephen M.

Excellent value, above-and-beyond customer service

Used daily for 6-12 months
Reviewed 2019-03-20
Review Source: Capterra

There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

Pros
Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Cons
There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Response from Pronto Holdings


Hey Stephen, thank you so much for this feedback.

Noted about the API and reporting tools. On the roadmap!

Please keep the great feedback coming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samuel S.

Quality Product and Value

Used daily for 1-2 years
Reviewed 2019-03-12
Review Source: Capterra

Really good product and I would recommend.

Pros
It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Cons
The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Response from Simplesat


Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Simplesat pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
View Pricing Plans

$49/month, all-inclusive pricing - unlimited customers, users, surveys, and feedback.

Simplesat features

API
Activity Dashboard
Alerts/Notifications
Customizable Templates
Data Import/Export
Email Management
Reporting/Analytics
Search/Filter
Surveys & Feedback
Third Party Integrations

Access Controls/Permissions (296 other apps)
CRM (307 other apps)
Calendar Management (310 other apps)
Contact Management (365 other apps)
Customer Database (327 other apps)
Customizable Branding (359 other apps)
Email Marketing (472 other apps)
Mobile Access (407 other apps)
Reporting & Statistics (414 other apps)
Social Media Integration (310 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Simplesat

Key features of Simplesat

  • Automated NPS Emails
  • Customizable Landing Pages
  • Data Export
  • NPS & CSAT Surveys
  • Positive Feedback Widget
  • Reporting/Analytics
View All Features