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Simplesat Logo
Simplesat

Simple and fun customer satisfaction surveys for SMBs.

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Simplesat Pricing, Features, Reviews and Alternatives

Simplesat product overview

Price starts from

99

Per month

Flat Rate

What is Simplesat?

Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES (Customer Effort Score) surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base

Training options

Documentation
Live Online

Simplesat pricing information

Value for money

4.8

/5

61

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Simplesat features

Functionality

4.5

/5

61

Total features

32

2 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Activity Dashboard
Alerts/Notifications
Data Import/Export
Customizable Branding
Customizable Templates

Functionality contenders

Simplesat users reviews

Overall Rating

4.8

/5

61

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.21/10
Rating distribution

5

4

3

2

1

48

12

1

0

0

Pros
They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.
We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.
We love how simple this is to integrate into our website. We also love the simplistic design.
Cons
People sometimes abuse it to give bad reviews on well-resolved tickets.
I don’t think there is anything I dislike about this software.
We had problems getting feedback from customers.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic for providing real-time feedback from customers

Reviewed 3 years ago

It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.

Pros

Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Cons

I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Vendor response

Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Works as described and better!

Reviewed 3 years ago
Pros

It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

Cons

Every once in a while I will get an "anonymous" survey.

Vendor response

Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Has potential however not a mature product yet

Reviewed 3 years ago

I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.

Pros

I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.

Cons

The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.

Vendor response

Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent value, above-and-beyond customer service

Reviewed 3 years ago

There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

Pros

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Cons

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Vendor response

Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Quality Product and Value

Reviewed 3 years ago

Really good product and I would recommend.

Pros

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Cons

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Vendor response

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

Simplesat FAQs and common questions

Q. What type of pricing plans does Simplesat offer?

Simplesat has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Simplesat?

Simplesat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Simplesat support?

Simplesat supports the following languages:
English


Q. Does Simplesat offer an API?

Yes, Simplesat has an API available for use.


Q. What other apps does Simplesat integrate with?

Simplesat integrates with the following applications:
Kaseya BMS, Newoldstamp, Freshservice, Constant Contact, eDesk, Microsoft Outlook, Dropbox Business, WHMCS, Halo Service Desk, Jira, Bullhorn ATS & CRM, Missive, Freshdesk Contact Center, Calendly, Syncro, HaloPSA, Tigerpaw Software, Zapier, Spiceworks, Totara Learn, Easy Redmine, Trello, Pipedrive, Atera, Q360, Microsoft Teams, RepairShopr, LiveAgent, Freshdesk, Twitter, Help Scout, Zoho Desk, SolarWinds Service Desk, SugarCRM, Squarespace, Slack, Klaviyo, ConnectWise Manage, WiseStamp, Xink Email Signature, ServiceNow, ZenMaid, Gorgias, Keap, Yesware, Accelo, SuiteCRM, Kustomer, Mailchimp, Autotask PSA, osTicket, Kayako, Trengo, Facebook Business Suite, CloudRadial, AWeber, HubSpot CRM, Google Sheets, Intercom, HubSpot Service Hub, Shopify, Zendesk


Q. What level of support does Simplesat offer?

Simplesat offers the following support options:
Chat, Email/Help Desk, Knowledge Base

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