Emojot CCM - 2026 Pricing, Features, Reviews & Alternatives

Emojot Customer Complaints Management (CCM) is an AI-powered solution that helps capture customer feedback through multiple channels including email, SMS, social media, and QR codes, utilizing Emotion Sensors to gather in-store or remote feedback at critical touchpoints. The platform features a structured ticketing system that logs, tracks, and manages complaints with complete audit trails for compliance and accountability. Real-time monitoring capabilities allow businesses to track resolution timelines while smart escalation features automatically route unresolved issues based on predefined categories and service level agreement rules.

The CCM solution incorporates advanced analytics that enable organizations to analyze trends, identify root causes, and measure resolution performance through real-time dashboards. EmoSight, the platform's predictive AI component, monitors complaints across channels to uncover drivers of customer dissatisfaction and detects rising complaint volumes by branch, category, or source in real time. The system integrates seamlessly with customer relationship management software, enterprise resource planning systems, and other business applications through robust application programming interfaces, creating a unified view of all customer interactions. Automated prioritization and assignment features route complaints using enterprise hierarchy and intelligent rules, reducing internal delays and accelerating response times.