FixMe.IT vs BeyondTrust Remote Support

TeamViewer

AnyDesk

SolarWinds Service Desk

Dameware

LogMeIn Pro

LogMeIn Rescue

Compare FixMe.IT and BeyondTrust Remote Support based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

LogMeIn Pro by GoTo  is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location, and get full access to the desktop as well as all applications, files and information from another computer or mobile device.

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Access Controls/Permissions

Activity Dashboard

Chat/Messaging

Collaboration Tools

Compliance Management

Customizable Branding

Customizable Reports

Drag & Drop

File Sharing

File Transfer

Live Chat

Monitoring

Multiple Monitor Access

Problem Management

Real-Time Chat

Real-Time Notifications

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Screen Recording

Screen Sharing

Secure Login

Session Recording

SSL Security

Summary Reports

Troubleshooting

Two-Factor Authentication

Unattended Access

Whiteboard

FixMe.IT

Linux

Web-based

Windows

Director, Business Process Management

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Software Support - 

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

Systems Manager

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Managing Director

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Amazing consistency, fast,  stable, can keep up for extended periods of time, can enable always on remote.

Director of Opertations

Pretty solid experience. It is one of the best remote software.

Owner/Operator

However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.

System Administrator

So far, I havent found anything too terrible. The layout could be updated.

VP Support Services

The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.

Sys admin

Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).

owner

I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.

Corporate Network Administrator

A great program for technical support to remote users outside our SD-WAN network.

Associate IT Manager

It is very easy to use and was easy to deploy to company.

IT Manager

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Network Manager / Assistant General Manager

The software is limited to only windows products.

Housekeeping

I think it is a easy program and would help alot but the price was just too expensive.

The software is easy to use and website integration for customer use.

President

Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.

FixMe.IT screenshot: FixMe.IT unattended clients

FixMe.IT screenshot: FixMe.IT home page

FixMe.IT screenshot: FixMe.IT homepage

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Access Management

Activity Tracking

Alerts/Escalation

Annotations

Audit Trail

Authentication

Credential Management

Knowledge Base Management

Least Privilege

Multi-Channel Communication

Password Management

Remote Monitoring & Management

Role-Based Permissions

Secure Data Storage

Self Service Portal

Session Transfer

Surveys & Feedback

Third-Party Integrations

User Management

User Session Management

BeyondTrust Remote Support

Android

iPad

iPhone

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Self  Occupied

It is really good and helpful. It helped me in fixing many devices with its excellent remote access.

Leasing Manager

Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).

for all users

And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.

Pharmacist 

I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.

Personal Banker 

Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.

Marketing/house Cleaning

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reservation Sales representative

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.

Coordinator

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.

Director, IMIT

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Operations manager 

This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.

Software license manager

All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.

However,  each time I have used this software support tool,  I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.

Program Manager

Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.

Security

Price was it a good investment and provide great audio and video.

IT Helpdesk Manager

Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

Data Analyst

Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.

FixMe.IT vs BeyondTrust Remote Support Comparison (2026)

FixMe.IT

BeyondTrust Remote Support

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives