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FixMe.IT

Remote Support Software That Always Works

Last updated: January 2025

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FixMe.IT - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is FixMe.IT?

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more.

Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.

Benefits of using FixMe.IT

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

Starting from

32.5

Per month

view pricing plans

start trial

book a demo

FixMe.IT's key features

Most critical features, based on insights from FixMe.IT users:

Remote Access/Control

4.9

(22)

File Sharing

4.6

(16)

Screen Sharing

4.9

(18)

Unattended Access

5.0

(15)

Real-Time Chat

4.5

(12)

Access Controls/Permissions

4.6

(15)

All FixMe.IT features

Features rating:

4.5

(391)

Activity Dashboard

4.5

(2)

Session Recording

4.8

(4)

Reporting/Analytics

4.8

(5)

Reporting & Statistics

5.0

(2)

File Transfer

4.5

(16)

Multiple Monitor Access

4.3

(7)

Real-Time Notifications

4.0

(1)

Live Chat

4.0

(3)

Troubleshooting

4.9

(9)

Two-Factor Authentication

5.0

(1)

Drag & Drop

5.0

(3)

Compliance Management

3.0

(1)

Customizable Branding

4.6

(5)

Summary Reports

(0)

SSL Security

5.0

(2)

Whiteboard

(0)

Secure Login

(0)

Screen Recording

(0)

Problem Management

(0)

Monitoring

(0)

Customizable Reports

3.0

(1)

Collaboration Tools

(0)

Chat/Messaging

4.7

(3)

FixMe.IT alternatives

FixMe.IT

4.8

(391)

visit website

Starting from

32.5

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.5

Value for Money

4.7

Customer Support

4.7

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

dualmon

4.9

(253)

visit website

Starting from

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.9

Customer Support

4.8

FixMe.IT pricing

Value for money:

4.7

Starting from

32.5

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

start trial

FixMe.IT integrations (3)

Integrations rated by users

We looked through 391 user reviews, to identify which products are mentioned as FixMe.IT integrations, and what is the users perception.

Microsoft Intune

Integration rating: 5.0 (1)

Microsoft Teams

Integration rating: 5.0 (1)

Other top integrations

Herfert Software

FixMe.IT support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Phone Support

FAQs/Forum

24/7 (Live rep)

Knowledge Base

Training options

Videos

Documentation

Live Online

FixMe.IT reviews

Overall rating

4.8

391

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.2/10

Rating distribution

304

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

James P.

Software Support -

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

William B.

Systems Manager

Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.

Jon G.

CIO

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Kurt B. C.

Director, Business Process Management

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Stephen L.

Managing Director

So far, I havent found anything too terrible. The layout could be updated.

Jonathan G.

System Administrator

Read all reviews

FixMe.IT FAQs

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT has the following pricing plans:
Starting from: $32.50/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of FixMe.IT?

FixMe.IT has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does FixMe.IT support?

FixMe.IT supports the following languages:
English

Q. Does FixMe.IT offer an API?

No, FixMe.IT does not have an API available.

Q. What level of support does FixMe.IT offer?

FixMe.IT offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base