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FixMe.IT
5
303
4
80
3
6
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote Support Software That Always Works
Table of Contents
FixMe.IT - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
FixMe.IT overview
Based on 389 verified user reviews
What is FixMe.IT?
By industry, FixMe.IT reviewers are most commonly professionals in information technology and services (27%). The most frequent use case for FixMe.IT cited by reviewers is remote support (87% of reviewers).
What do users say about FixMe.IT pricing?
Most reviewers indicate that FixMe.IT delivers strong value for money, with competitive pricing and flexible pay-as-you-go options that help them manage costs. Some users report it can become expensive for larger teams or infrequent users, and they would appreciate a free trial.
Starting price
per month
Pros & Cons
Remote Support
Security and Access Control
Customer Support
Pricing
Mobile Support
FixMe.IT’s user interface
FixMe.IT review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about FixMe.IT?
Users report FixMe.IT offers reliable remote support, easy setup, and intuitive navigation, enabling them to assist clients quickly and efficiently from anywhere. They appreciate its affordable pricing, unattended access, file transfer capabilities, and multi-screen support, which help reduce travel costs and streamline IT operations. Most find it user-friendly and suitable for managing multiple clients and devices.
They indicate some limitations, including lack of Mac and mobile device support, occasional connection issues, and less advanced features compared to competitors. They mention minor challenges with file transfer, multi-monitor handling, and wish for broader platform compatibility and improved collaboration options.
Select to learn more
Who uses FixMe.IT?
Based on 389 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
FixMe.IT's key features
Most critical features, based on insights from FixMe.IT users:
All FixMe.IT features
Features rating:
FixMe.IT alternatives
FixMe.IT
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39
Per month
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/user
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/user
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TeamViewer ONE
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FixMe.IT pricing
Pricing plans
Pricing details:
User opinions about FixMe.IT price and value
Value for money rating:
Of 104 reviews that provide robust commentary on FixMe.IT's price and value, mention it in a positive light.
Most reviewers indicate that FixMe.IT offers strong value for money, especially when compared to other remote support solutions. They say the software is competitively priced and provides a comprehensive set of features similar to more expensive alternatives, making it a cost-effective choice for both small businesses and independent IT professionals. Users think the pay-as-you-go and per-seat pricing models are flexible and allow them to manage costs efficiently, especially when only a few concurrent connections are needed. Reviewers appreciate that they do not need to purchase licenses for every team member, which helps keep expenses low. Some users report that the platform’s affordability enables them to provide remote support without the high costs associated with physical visits or pricier competitors. Most reviewers consider the cost justified by the reliability, ease of use, and breadth of functionality included in the plans. However, some reviewers feel the software can become expensive for larger teams or infrequent users, and a few mention that the price is still comparable to competitors while offering fewer features. Some users say they would appreciate a free trial or tier to test the software before committing to a purchase.
, and
FixMe.IT integrations (2)
Integrations rated by users
We looked at 389 user reviews to identify which products are mentioned as FixMe.IT integrations and how users feel about them.
Integration rating: 5.0 (1)
“MS Teams am zentraler Punkt für Projekte, deren Planung und der Projektkommunikation”
Christoph D.
Head of Project Management Office
Integration rating: 5.0 (1)
“Helps bridge traditional RMM with modern endpoint management, giving better control over mobile devices, compliance, and cloud-managed Windows endpoints.”
Sean O.
Senior Cyber Security Engineer
FixMe.IT customer support
What do users say about FixMe.IT customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of FixMe.IT customer support.
Widely noted by reviewers, FixMe.IT's customer support is highly responsive, professional, and quick to address issues.
A significant portion of users appreciate that support staff are patient, friendly, and open to customer suggestions.
A limited number of users feel support is less effective when assisting non-technical or older customers with connection issues.
Support options
Training options
To see what individual users say about FixMe.IT's customer support, check out the review snippets below.
“Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously.”
Patrick W.
Consultant
“Anytime I needed assistance the support team is absolutely golden.”
Luke W.
Support Technician
“This is not very supporting.”
Ravikishore V.
Research Scientist
“It does not support Mac or Android at this time.”
Joe R.
Director of Opertations
FixMe.IT FAQs
Q. What is FixMe.IT used for?
FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine. While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more. Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.
Q. What level of support does FixMe.IT offer?
FixMe.IT offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base
