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FixMe.IT Logo
FixMe.IT
4.8
(376)

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Remote Support Software That Always Works

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(8)

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FixMe.IT Pricing, Features, Reviews and Alternatives

FixMe.IT product overview

Price starts from

32.50

Per month

Other

What is FixMe.IT?

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

Key benefits of using FixMe.IT

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Videos
Documentation
Live Online

FixMe.IT pricing information

Value for money

4.7

/5

376

Starting from

32.50

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FixMe.IT features

Functionality

4.5

/5

376

Total features

27

4 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Chat/Messaging
Customizable Branding
Reporting & Statistics
Live Chat
Monitoring
Access Controls/Permissions

FixMe.IT users reviews

Overall Rating

4.8

/5

376

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.2/10
Rating distribution

5

4

3

2

1

291

78

7

0

0

Pros
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
Cons
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.
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Lisa W.

VP of Technology

Banking, 51-200 employees

Review source

Overall Rating

Highly recommend this solid product!

Reviewed a year ago

Transcript

Lisa W.: My name is Lisa, I'm Vice President of Technology at a company that's about 150 employees in...

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Brian L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent Product and super flexible

Reviewed 6 years ago

easy customer access for support

Pros

Works pretty much every time without issue and very easy to use. I've used this in my business since inception over 7 years ago and have no plans on changing. Very flexible payment options that can be changed at the drop of a hat.

Cons

There no mac support currently but I know this is under development, once thats in place there wont be any cons'.

SJ
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Simon J.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great tool!

Reviewed 4 years ago

Generally pretty good

Pros

Access to client desktop withou the need for traveling to them

Cons

gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result

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Claudia L.

Information Technology and Services, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FixMe.IT is a simple and stable support tool

Reviewed 4 years ago

The main benefit of this software is that it allows us to provide remote assistance to our clients. It is an easy software to configure, where users can access it from the client version and we can access it from the expert version.

Pros

FixMe.IT is a really easy to use and configure application. What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

Cons

The only thing I dislike about this software is that it is only available for Windows. I would like FixMe.IT to release a version for Linux.

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Faraz K.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

So far so good

Reviewed 6 years ago
Pros

Very low overhead on the hard ware. It works well and it's responsive. The functions are laid out nicely

Cons

Annual billing, doesn't have Mac support other rdp software have app support top. Fixme.It is still chasing there competition but still charging about the same amount for less options

Vendor response

Hi Faraz, Thank you for reviewing FixMe.IT and for being our valued customer! We've always been committed to improving our application so that our users could enjoy the best Windows experience possible. We do understand the importance of Mac OS support, and that's why we're currently working towards introducing this feature in a future release. At the same time, we've always tried to keep our rates...

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Chris L.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent remote access system!

Reviewed 6 years ago

1. Ease of use for remote users to allow access. 2. Simple setup for recurring remote access. 3. Fast login time. 4. Low overhead on pc and internet resources.

Pros

The software uses little pc system resources when running on my laptop. It also seems to take less internet bandwidth than other systems. It is also very simple when instructing remote users to setup to allow remote access.

Cons

The biggest con that I have with this software is that there is no mobile (iPhone or iPad) application. Many cases I'm in the field with my mobile devices only and need remote access to clients.

FixMe.IT FAQs

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT has the following pricing plans:
Starting from: $32.50/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of FixMe.IT?

FixMe.IT has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does FixMe.IT support?

FixMe.IT supports the following languages:
English


Q. Does FixMe.IT offer an API?

No, FixMe.IT does not have an API available.


Q. What level of support does FixMe.IT offer?

FixMe.IT offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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