Freshchat vs Cohere

Zendesk Suite

Intercom

Drift

Hivebrite

Cognigy.AI

charles

Compare Freshchat and Cohere based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social

Activity Dashboard

AI Copilot

AI/Machine Learning

Alerts/Notifications

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Canned Responses

Chatbot

Chat/Messaging

Code-free Development

Collaboration Tools

Communication Management

Contextual Guidance

Customer Communication

Customer Experience Management

Customer History

Customer Support

Customizable Branding

Customizable Templates

Dashboard

Drag & Drop

Employee Activity Monitoring

File Sharing

File Transfer

Geotargeting

Intent Recognition

Interaction Tracking

Knowledge Base Management

Language Detection

Live Chat

Mobile Access

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Proactive Chat

Process/Workflow Automation

Query Suggestions

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Remote Access/Control

Remote Support

Reporting/Analytics

Reporting & Statistics

Search/Filter

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Third-Party Integrations

Time Zone Tracking

Transcripts/Chat History

Transfers/Routing

Freshchat

Web-based

iPhone

iPad

Android

Windows

Free

Growth

Enterprise

Marketing Manager

The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments.

Head of CSM

It helps my team manage thousands of chats each year with minimal friction or downtime.

Felt behind competitors with new AI features.

Manager

I do not like that I cannot delete a chat if sent in error.  

IT Specialist

We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page.

The chatbot is super hard to personalise, hard to set automated messages and the configuration for workflows is very unintuitive and tough to setup.

One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation.

The option to create a chatbot without any coding or development needed; it is well integrated with the other products in the "Fresh" software suite.

Study Coordinator

Fortunately Freshchat supports all the languages I needed, but I realized that the language list is limited which can be a problem for companies in some countries.

We don't always receive notifications, the AI doesn't necessarily show the correct knowledge base articles, the redirection to the ticketing system is not very well done...

Office Manager

Appreciate anything created to help free up valuable time.

Whenever I requested assistance, they would offer someone to assist me, but the person would then send me a whole bunch of highly technical tutorials and the jargon was over my head.

The widget is not as "loud" as we would like it to be when the customer is on the website.

Customer Service Specialist

First, it's a great platform to receive customers' issues, second, I like that I can track any previous chat to update any progress, and last I love the offline tickets and how easily I can manage them remotely.

supervisor

In general , its good tool for direct contact with clients , user friendly for agents like any platform can always be improved .

Business Development Representative

The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.

Learning and Development Supervisor

When it automatically creates a Freshdesk ticket and you need to send a response, or it will affect your First response time in Freshdesk.

I appreciate the feature of automated messaging, which works just fine in Freshchat.

Ingeniero en atencion al cliente 

It would be great to be able to program the bot through some API

Co-Founder

We have used the integration of Freshchat & Freshdesk to manage live chat and tickets.

Digital App

It really saves time and improve customer satisfaction.

We were using Freshchat for managing customer support queries for a delivery business.

We also used Facebook and Whatsapp integration to put chats of all channels into one place.

Helpdesk Specialist 

So ultimately it is helping our business grow.

Software Engineer

It's very simplified and provides real-time context for faster and more effective responses.

Owner

Need more integration directly to the chat example with messenger whatapp and other tool.

I did not identify any major con, and any issue I faced during setup was resolved by their customer support team, and they were quick to respond.

InteliAssign and Canned Responses are two of our favorite features.

It's not very customisable and does not have features like lead generation.

Option to add custom SMS Gateway would have been nice.

Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team.

Senior Product Manager

Setup of logical functions isn't that easy and needs a lot of iterations and help.

Senior software developer 

Condition management for the chats is not that great.

It works perfectly & simple UI of the platform.

Much better than their competitors with respect to user interface, pricing, and customer support!

Technical Support Specialist

I like that is a part of the system (helpdesk) that I'm already using, so it was easy to implement and get it up and running.

Something its slow but I think  its because of the network coverage....

Associate Pastor

Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out.

Private Security

The chat it is set up to answer FAQs and then if a consumers inquiry requires more detailed human communication, the chat bot redirects with ease to a human to chat through the service.

Overall, Freshchat is a great tool for the customer support team.

Sr. Implementation Specialist

I have been recently introduced to this software and it was pretty easy to integrate with our ticketing system and it is a very low budged product which we can purchase a license for each agent and we also get 25% discount on annual subscription.

Easy to deploy and integration to website.

Copywriter

I think it seriously is like having a portal into your users desktop and they are actively on my pages.

I used it for a trial period and I liked the overall experience of it.

Director

Freshchat is the nice customer support software to help customers with immediate response.

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Senior operations executive

There were a few issues in the normal version which is resolved in the upgraded mode

Chat and Chatbots

Ticketing System

Competitor Comparison

Integrations

Pricing

User Interface

Social Messaging

Features

Ease of Use

51-200

Self-Employed

501-1000

201-500

Freshworks

Fathom

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. 

UChat

UChat is a platform that helps businesses create multiple chatbots for Facebook Messenger. You can use UChat’s visual flow builder to easily create an advanced conversation flow without coding.

Chatbase

Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.

Delight customers faster with AI-powered support. Cohere aims to automate every support interaction across an organization by using AI to understand, curate, and surface knowledge for both customers and internal teams.

Freshchat vs Cohere Comparison (2026)

Freshchat

Cohere

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives