This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Freshchat vs Drift Comparison

search
Add to Compare
Recommended for you
Bitrix24
Pipedrive
Zendesk
Freshdesk
LiveAgent
LiveChat

Good recommendations?

Overview

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers...

Category Leaders

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

27

25

10

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

103

37

7

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.

Pros

They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Cons

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
Difficult to transfer chat. Really bad customer support.

Cons

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features54
  • "What If" Scenarios
  • @mentions
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Confirmation/Reminders
  • Contextual Targeting
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Historical Reporting
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Prospecting Tools
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Visitor Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Widgets
  • Total features106
  • "What If" Scenarios
  • @mentions
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Confirmation/Reminders
  • Contextual Targeting
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Historical Reporting
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Prospecting Tools
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Visitor Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations73
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Freshchat logo

Freshchat

You get what you pay for.

Reviewed 3 years ago
Pros

Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.

Cons

Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.

Freshchat vs. Drift

See how Freshchat and Drift stack up against each other by comparing features, pricing, ratings, integrations, security & more.