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Drift

4.5
(195)

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Live chat & in-app messaging for sales & marketing

(16)

Drift Pricing, Features, Reviews and Alternatives

Drift FAQs

Q. What type of pricing plans does Drift offer?

Drift has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Drift?

Drift has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Drift support?

Drift supports the following languages:
Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish


Q. Does Drift support mobile devices?

Drift supports the following devices:
Android, iPhone


Q. Does Drift offer an API?

Yes, Drift has an API available for use.


Q. What other apps does Drift integrate with?

Drift integrates with the following applications:
Microsoft Outlook, Google Analytics 360, Zapier, Helpjuice, Segment, Poptin, SalesLoft, WordPress, Help Scout, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SendGrid, Slack, Microsoft 365, Demandbase One, Drip, Front, Privy, Google Calendar, Mailchimp, Marketo Engage, HubSpot CRM, Productboard, Shopify, Zendesk Suite


Q. What level of support does Drift offer?

Drift offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

Drift product overview

What is Drift?

Drift is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot.

Key benefits of using Drift

  • Drift gives users insight into the page a visitor is on when their conversation starts, and when a visitor adds their email address, their name, location, social profile links, company and job information, and more are automatically made available to users.

  • Conversations can be transferred between agents, with typing indicators to show when another user is responding to the conversation.

  • If a visitor hasn’t seen a messaged within 15 minutes, Drift emails them the full conversation, with the ability to respond later.

  • Targeted messages can be sent out to different groups, based on URL, scroll percentage, or defined segments.

  • Announcements and NPS surveys can be sent out through in-app messages or email, and in-app messages can also be delivered by email if they have not been seen within a defined time period.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Webinars
    In Person
    Documentation
    Videos
    Live Online

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    /user

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    Why am I seeing this?

    Drift pricing information

    Value for money

    4.1

    /5

    195

    Starting from

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    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
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    Drift features

    Functionality

    4.3

    /5

    195

    Total features

    153

    16 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    Drift users reviews

    Overall Rating

    4.5

    /5

    195

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.43/10
    Rating distribution

    5

    4

    3

    2

    1

    123

    56

    9

    3

    4

    Pros
    The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
    They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
    We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
    Cons
    For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
    Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
    Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).

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