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Drift Pricing, Features, Reviews and Alternatives
Drift FAQs
Q. Who are the typical users of Drift?
Q. What languages does Drift support?
Q. What other apps does Drift integrate with?
Drift integrates with the following applications:
Microsoft Outlook, Google Analytics 360, Zapier, Helpjuice, Segment, Mautic, Poptin, SalesLoft, WordPress, Help Scout, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SendGrid, Slack, Microsoft 365, Demandbase One, Drip, Front, Privy, Google Calendar, Mailchimp, Marketo Engage, HubSpot CRM, Productboard, Shopify, Zendesk Suite
Drift product overview
What is Drift?
Drift is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot.
Key benefits of using Drift
Typical customers
Platforms supported
Support options
Training options
Not sure about Drift? Compare it with a popular alternative
Starting from
No pricing info
Starting from
50
Per month
Flat Rate
Drift pricing information
Drift features
Functionality
4.4
/5
175
Total features
154
15 categories
Most valued features by users
Functionality contenders
Drift users reviews
Overall Rating
4.5
/5
175
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.43/10
114
46
8
3
4
Darien C.
Nick S.
Overall rating contenders
Mike H.
VP of Customer Success
Computer Software, 51-200 employees
Review source
Transcript
Mike H.: Hi, my name is Mike. I'm a VP of customer success, and I give Drift a five out of five. For...
Dan V.
Director, Demand Generation & Digital Marketing
Computer Software, 51-200 employees
Review source
Transcript
Dan M.: My name's Dan. I'm a director of marketing in the financial software industry and my rating for...
Ezra S.
Religious Institutions, 1-10 employees
Used daily for 2+ years
Review source
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Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more.
I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking
I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps.
Amit N.
Internet, 501-1,000 employees
Used daily for 2+ years
Review source
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Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.
The ease of getting started and implementation
If you want to enjoy most of the features, you need big pockets because it's pricey
Amit, Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you! All the best, Julie Hogan, VP - Customer Experience
Olivier M.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
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Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones.
The advanced features are interesting but they lack some of the basics
The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people. 1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine 2. After sign up, we got ZERO access to the implementation team, which service was...
João A.
Computer & Network Security, 1,001-5,000 employees
Used weekly for 1-2 years
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until it as been great and we still work together
Drift as a bunch of great features, we use it to filter out of office responses and also the web chat. It's a great tool and everyone should test it
It can be a bit complicated and overwhelming since it as a lot of features
Hi Joao! Thanks for leaving a review and the kind words. We love automation as it just saves so much time. If you ever need any help finding features, please don't hesitate to reach out at jmorgan@drift.com --Joshua Morgan Customer Advocacy @ Drift
Ramon H.
Used daily for less than 6 months
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- Providing a beautiful and direct contact option directly on my website - Direct targeting of specific customers groups with chat messages, emails and pop-ups -> Increasing the number of leads & sales
- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly. - Advanced bot and automation capabilities based on tags and other attributes - Live view of prospects on your website with direct contact via web chat functionality - Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension.
- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just...
Common Drift comparisons
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