This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Freshchat vs HelpCrunch Comparison

Add to Compare
Compare Similar Apps
LiveAgent
Zoho Desk
Zendesk
Salesforce Service Cloud
Bitrix24
Freshdesk

Overview

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers...

Category Leaders

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

27

25

10

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

140

30

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.

Pros

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
The price is great considering the features that it have. The support team is amazing.

Cons

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
Difficult to transfer chat. Really bad customer support.

Cons

The limit of emails and auto-messages in our plan is a little upsetting.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
They still miss some REST API endpoints for scenarios of complex integrations.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features54
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Lead Distribution
  • Behavior Tracking
  • Built-In Database
  • CRM
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Location Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Personalization
  • Prioritization
  • Proactive Chat
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Sales Automation
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Defined Attributes
  • Video Support
  • Virtual Assistant
  • Visitor Tracking
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features102
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Lead Distribution
  • Behavior Tracking
  • Built-In Database
  • CRM
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Location Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Personalization
  • Prioritization
  • Proactive Chat
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Sales Automation
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Defined Attributes
  • Video Support
  • Virtual Assistant
  • Visitor Tracking
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

HelpCrunch

My experience with helpcrunch

Reviewed 2 years ago

I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that. HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired. Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon.

Pros

The software is easy to use and have some great features you wont find in the others.

Cons

The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential

Vendor response

Hi Tijan! Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw). Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done. See you inside HelpCrunch!

Freshchat vs. HelpCrunch

See how Freshchat and HelpCrunch stack up against each other by comparing features, pricing, ratings, integrations, security & more.