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HelpCrunch
Customer Communication tool for support, marketing & sales
(8)
Q. Who are the typical users of HelpCrunch?
Q. What languages does HelpCrunch support?
Q. Does HelpCrunch support mobile devices?
Q. What other apps does HelpCrunch integrate with?
Typical customers
Platforms supported
Support options
Training options
Starting from
15
/user
Per month
Starting from
14.99
/user
Per month
Functionality
4.6
/5
181
Total features
74
6 categories
Functionality contenders
Overall Rating
4.8
/5
181
Positive reviews
144
34
2
1
0
Overall rating contenders
Max B.
Computer Software, 51-200 employees
Used daily for 1-2 years
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Easy to setup, no learning curve needed, our sales people cant live without it.
I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too. Support is great by the way
A few improvments can be introduced the mobile user experiences but these are not critical at all
Thanks a lot Max! We're happy to have Invisible on board.
Alex S.
Computer Software, 51-200 employees
Used daily for 1-2 years
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Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?
Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.
- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.
Hey Alex! Thanks for the detailed review. Glad you found most of the functionality in HelpCrunch helpful and easy to use. Of course, there's always room for improvements - and that's what out team is always after. Wanted to address a few things you've pointed out: - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac...
Bunny B.
Internet, 1-10 employees
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Working as live chat software, as a start.
Expensive, not worth the price. So the most are bad.
Hi Bunny, thanks for your review! Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo. If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs. We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
Joe M.
Marketing and Advertising, self-employed
Used daily for less than 6 months
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Their support is amazing and friendly - regardless of you being a paying customer or free user.
Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition.
There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature.
Thanks so much for your review, Joe! Appreciate all the little details you've mentioned. Your feedback regarding email notifications about new messages is well taken and passed to our product team. All the best!
Adam C.
Internet, 1-10 employees
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Overall experience with HelpCrunch has been really good and I think it will really help us with our business.
I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.
Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.
Thanks a lot for sharing your experience with HelpCrunch, Adam! We'll be sure to update our security instructions for various servers.