HelpCrunch is a smart customer communication platform for customer support, sales, and marketing needs. The platform includes a live chat, in-app messenger, email automation and help desk in one solution. HelpCrunch allows users to seamlessly switch between multiple channels, storing all communication in the same thread. All corporate websites and apps (iOS/Android) can be added into one account ensuring a centralized management of all customer communications across different products.
United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom
Supported languages
Dutch, English, French, German, Italian and 5 other languages, Polish, Portuguese, Russian, Spanish, Ukrainian
Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have
Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have
Pros We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have
Cons can't think of anything, just looking forward to their Knowledgebase feature release
Response from HelpCrunch
Thanks for your review! Glad that you enjoy using Helpcrunch for your sales and support needs.
Our Knowledge base feature is coming soon - late 2018/early 2019, so stay tuned ;)
Highly recommended, excellent support and easy to use
Used daily for less than 6 months
Reviewed 2018-04-13
Review Source: Capterra
Better customer engagement and ongoing customer relationship improvement.I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.
The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.
We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.
Better customer engagement and ongoing customer relationship improvement.I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.
The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.
We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.
Pros I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.
The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.
We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.
Cons It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.
Response from HelpCrunch
James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!
Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommendI love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.
Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommendI love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.
Pros I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.
Cons Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch
Response from HelpCrunch
Glad you're having a positive experience with HelpCrunch. Thanks for leaving your review, Volodymyr!
It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communicationHelpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.
It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communicationHelpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.
Pros Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.
Cons It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.
A true 360-degree view of your communications with customers
Used daily for 6-12 months
Reviewed 2017-11-15
Review Source: Capterra
Great live chat with a comprehensive functionality yet attractively priced. It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.
Great live chat with a comprehensive functionality yet attractively priced. It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.
Pros It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.
Cons Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.
Live chat: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive pre-chat/offline form.
In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.
Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.
Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.
Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).
FAQs for HelpCrunch
Below are some frequently asked questions for HelpCrunch.
Q. What type of pricing plans does HelpCrunch offer?
HelpCrunch has the following pricing plans:
Starting from: $12.00 Pricing model: Free, Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of HelpCrunch?
HelpCrunch has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
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