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HelpCrunch
Customer Communication tool for support, marketing & sales
(9)
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HelpCrunch Pricing, Features, Reviews and Alternatives
HelpCrunch FAQs
HelpCrunch has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of HelpCrunch?
HelpCrunch has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does HelpCrunch support?
HelpCrunch supports the following languages:
Portuguese, Dutch, Russian, French, Italian, Ukrainian, English, Spanish, German, Polish
Q. Does HelpCrunch support mobile devices?
HelpCrunch supports the following devices:
Android, iPad, iPhone
Q. Does HelpCrunch offer an API?
Yes, HelpCrunch has an API available for use.
Q. What other apps does HelpCrunch integrate with?
HelpCrunch integrates with the following applications:
Adobe Commerce, Google Analytics 360, Zapier, Pipedrive, WordPress, Slack
Q. What level of support does HelpCrunch offer?
HelpCrunch offers the following support options:
Chat, Email/Help Desk, Knowledge Base, FAQs/Forum
HelpCrunch product overview
Key benefits of using HelpCrunch
Typical customers
Platforms supported
Support options
Training options
Not sure about HelpCrunch? Compare it with a popular alternative
Starting from
15
/user
Per month
Starting from
79
Per month
Flat Rate
HelpCrunch pricing information
Value for money
4.7
/5
193
Starting from
15
/user
Per month
Pricing options
Value for money contenders
HelpCrunch features
Functionality
4.6
/5
193
Total features
69
7 categories
Most valued features by users
Functionality contenders
HelpCrunch users reviews
Overall Rating
4.8
/5
193
Positive reviews
98
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.18/10
155
35
2
1
0
Roberto C.
Overall rating contenders
Maister D.
Animation, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies.
What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats.
The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization.
Verified reviewer
Computer Software, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.
I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base.
I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)
Hey there! Thanks for all the feedback. Our support team received your request regarding user data in mobile apps. We've already added this to our backlog and we'll see how soon it will be implemented :) We'll also look into the slow app loading on low internet speed. Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.
Bunny B.
Internet, 1-10 employees
Review source
Share this review:
Working as live chat software, as a start.
Expensive, not worth the price. So the most are bad.
Hi Bunny, thanks for your review! Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo. If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs. We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
Valentyna Z.
Program Development, 51-200 employees
Used daily for 2+ years
Review source
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Assisting us to provide direct support to clients on site and simplifies FAQ articles creation.
Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time!
It would be great to have even more AI features
Grant G.
Computer Software, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support
- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Thanks a lot, Grant!
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