HelpCrunch Pricing, Features, Reviews & Alternatives

HelpCrunch

Customer Communication tool for Support, Marketing & Sales

4.8/5 (172 reviews)

HelpCrunch overview

What is HelpCrunch?

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!
helpcrunch.com

Pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Germany and 4 other markets, India, Japan, Mexico, United Kingdom

Supported languages

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HelpCrunch screenshot: All-in-one customer communication platformHelpCrunch Review: A Multi-Channel Communication Center for Your Online BusinessHelpCrunch screenshot: Shared team InboxHelpCrunch screenshot: Knowledge BaseHelpCrunch screenshot: Chat and email CampaignsHelpCrunch screenshot: Team performance and customer satisfaction Reports

HelpCrunch user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.7
  4.8
Lana B.

The software that really helps

Used daily for 6-12 months
Reviewed 2019-08-23
Review Source: Capterra

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pros
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Cons
There is nothing I can list here :) Like... really nothing :)

Response from HelpCrunch


Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Grant G.

Good chat client for customer support and feedback

Used daily for 6-12 months
Reviewed 2020-09-10
Review Source: Capterra

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Pros
- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support

Cons
- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

Response from HelpCrunch


Thanks a lot, Grant!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gustav T.

Useful site for customer relationship

Used daily for less than 6 months
Reviewed 2021-04-27
Review Source: Capterra

It's been a really good experience so far, so we're excited to continue.

Pros
The product is incredibly easy to understand and make sense of.

Cons
There wasn't really anything that stood out negatively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew R.

Web software ok. Mobile app non-functional. Service non-existent

Used occasionally for 1-2 years
Reviewed 2020-07-23
Review Source: Capterra

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pros
It was reasonably easy to install, although took a while to configure.

Cons
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Response from HelpCrunch


Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jelena C.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Used daily for free trial
Reviewed 2021-01-22
Review Source: Capterra

The best option for small businesses

Pros
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Cons
Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

Response from HelpCrunch


Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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HelpCrunch pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

HelpCrunch features

API
Alerts / Escalation
Alerts/Notifications
Call Center Management
Chat/Messaging
Customizable Branding
Email Management
Knowledge Base Management
Live Chat
Mobile Access
Multi-Channel Communication
Queue Management
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integrations

Activity Dashboard (157 other apps)
Real-Time Chat (138 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for HelpCrunch

Key features of HelpCrunch

  • API
  • Activity monitoring
  • Auto-responders
  • Automatic device recognition
  • Automatic notifications
  • Behavior tracking
  • Built-in database
  • Campaign management
  • Chat functionality
  • Chat history
  • Chat ratings
  • Chat tags
  • Chat transcript
  • Chat transfers
  • Chat widget customization
  • Client database
  • Client management
  • Client website integration
  • Collaboration tools
  • Communication management
  • Contact database
  • Custom forms
  • Customizable fields
  • Data import/export
  • Drip email marketing
  • Email alerts
  • Email marketing
  • Email notifications
  • Email templates
  • Email tracking
  • Emoji & stickers
  • Event triggered actions
  • Event triggered email
  • Feedback collection
  • File transfer
  • Filtered views
  • Geotargeting
  • History tracking
  • Instant messaging
  • Knowledge base
  • Lead capture
  • Lead nurturing
  • Localizations
  • Location tracking
  • Multi-channel communication
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Offline form
  • Personalized profiles
  • Pre-chat form
  • Real time monitoring
  • Role-based permissions
  • Rules based algorithms
  • Scheduled emails
  • Shortcut messages
  • Software development kit
  • Support ticket tracking
  • Tagging
  • Tags & keywords
  • Team inbox
  • Third party integration
  • User defined attributes
  • Video sharing
  • Waiting message
  • Widgets
  • eCommerce integration
View All Features

Benefits

Live chat: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive pre-chat/offline form.

In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).