HelpCrunch Pricing, Features, Reviews & Comparison of Alternatives

HelpCrunch

Customer Communication tool for Support, Marketing & Sales

4.82/5 (147 reviews)

HelpCrunch overview

What is HelpCrunch?

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!
helpcrunch.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, French, German, Italian and 5 other languages, Polish, Portuguese, Russian, Spanish, Ukrainian
HelpCrunch screenshot: Customer Communication platform for Support, Marketing & SalesHelpCrunch Review: A Multi-Channel Communication Center for Your Online BusinessHelpCrunch screenshot: Receive and respond to Chats and Emails from customers in one dashboardHelpCrunch screenshot: Send targeted Email campaigns
and automate your marketing HelpCrunch screenshot: Increase website conversions
with Auto Messages and PopupsHelpCrunch screenshot: Offer 24/7 self-service customer support  with Knowledge BaseHelpCrunch screenshot: Track your team’s performance and customer satisfaction with Reports

HelpCrunch reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.7
  4.8
Lana Bakey

The software that really helps

Used daily for 6-12 months
Reviewed 2019-08-23
Review Source: Capterra

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pros
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Cons
There is nothing I can list here :) Like... really nothing :)

Response from HelpCrunch


Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thomas Blasco

Excellent value-for-money Software for our SaaS business

Used daily for 6-12 months
Reviewed 2020-01-07
Review Source: Capterra

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

Pros
- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams

Cons
- No Drip email marketing implemented (well, not yet as of 12/2019)

Response from HelpCrunch


Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ivan Farias

A better (and cheaper) alternative to Intercom

Used daily for 6-12 months
Reviewed 2020-04-15
Review Source: Capterra

Pros
We made the switch to HelpCrunch because we were concerned about the increasing costs with Intercom as our user base grew. Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.

Cons
The limit of emails and auto-messages in our plan is a little upsetting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bunny Blomèrus

Kind of good.

Used daily for free trial
Reviewed 2019-07-03
Review Source: Capterra

Pros
Working as live chat software, as a start.

Cons
Expensive, not worth the price. So the most are bad.

Response from HelpCrunch


Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.

If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Fedor Skvortsov

Grate online chat

Used daily for 1-2 years
Reviewed 2020-04-09
Review Source: Capterra

Communications with our customers

Pros
It is easy to install and use the software.

Cons
They still miss some REST API endpoints for scenarios of complex integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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HelpCrunch pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

HelpCrunch features

API
Automatic Notifications
Chat
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Support Ticket Management
Third Party Integration

Activity Dashboard (109 other apps)
Alerts / Escalation (73 other apps)
CRM Integration (85 other apps)
Customizable Branding (118 other apps)
Social Media Integration (87 other apps)
Surveys & Feedback (87 other apps)
Workflow Management (78 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for HelpCrunch

Key features of HelpCrunch

  • API
  • Activity monitoring
  • Auto-responders
  • Automatic device recognition
  • Automatic notifications
  • Behavior tracking
  • Built-in database
  • Campaign management
  • Chat functionality
  • Chat history
  • Chat ratings
  • Chat tags
  • Chat transcript
  • Chat transfers
  • Chat widget customization
  • Client database
  • Client management
  • Client website integration
  • Collaboration tools
  • Communication management
  • Contact database
  • Custom forms
  • Customizable fields
  • Data import/export
  • Drip email marketing
  • Email alerts
  • Email marketing
  • Email notifications
  • Email templates
  • Email tracking
  • Emoji & stickers
  • Event triggered actions
  • Event triggered email
  • Feedback collection
  • File transfer
  • Filtered views
  • Geotargeting
  • History tracking
  • Instant messaging
  • Knowledge base
  • Lead capture
  • Lead nurturing
  • Localizations
  • Location tracking
  • Multi-channel communication
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Offline form
  • Personalized profiles
  • Pre-chat form
  • Real time monitoring
  • Role-based permissions
  • Rules based algorithms
  • Scheduled emails
  • Shortcut messages
  • Software development kit
  • Support ticket tracking
  • Tagging
  • Tags & keywords
  • Team inbox
  • Third party integration
  • User defined attributes
  • Video sharing
  • Waiting message
  • Widgets
  • eCommerce integration
View All Features

Benefits

Live chat: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive pre-chat/offline form.

In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).