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HelpCrunch

4.8
(181)

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Customer Communication tool for support, marketing & sales

(8)

HelpCrunch Pricing, Features, Reviews and Alternatives

HelpCrunch FAQs

Q. What type of pricing plans does HelpCrunch offer?

HelpCrunch has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of HelpCrunch?

HelpCrunch has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does HelpCrunch support?

HelpCrunch supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

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Q. Does HelpCrunch support mobile devices?

HelpCrunch supports the following devices:
Android, iPad, iPhone

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Q. Does HelpCrunch offer an API?

Yes, HelpCrunch has an API available for use.

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Q. What other apps does HelpCrunch integrate with?

HelpCrunch integrates with the following applications:
Adobe Commerce, Google Analytics 360, Zapier, Pipedrive, WordPress, Slack

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Q. What level of support does HelpCrunch offer?

HelpCrunch offers the following support options:
Chat, Email/Help Desk, Knowledge Base, FAQs/Forum

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HelpCrunch product overview

Price starts from

15

/user

Per month

What is HelpCrunch?

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.

Key benefits of using HelpCrunch

  • Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    Knowledge Base
    FAQs/Forum

    Training options

    Documentation
    Live Online

    Not sure about HelpCrunch? Compare it with a popular alternative

    Starting from

    15

    /user

    Per month

    Free plan
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    Starting from

    14.99

    /user

    Per month

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    Customer support
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    Why am I seeing this?

    HelpCrunch pricing information

    Value for money

    4.7

    /5

    181

    Starting from

    15

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    HelpCrunch features

    Functionality

    4.6

    /5

    181

    Total features

    74

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics
    Live Chat

    Functionality contenders

    HelpCrunch users reviews

    Overall Rating

    4.8

    /5

    181

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.13/10
    Rating distribution

    5

    4

    3

    2

    1

    144

    34

    2

    1

    0

    Pros
    This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
    The price is great considering the features that it have. The support team is amazing.
    HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
    Cons
    The limit of emails and auto-messages in our plan is a little upsetting.
    The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
    They still miss some REST API endpoints for scenarios of complex integrations.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Max B.

    Computer Software, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Overall an awesome chat tool!

    Reviewed 4 years ago

    Easy to setup, no learning curve needed, our sales people cant live without it.

    Pros

    I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too. Support is great by the way

    Cons

    A few improvments can be introduced the mobile user experiences but these are not critical at all

    Vendor response

    Thanks a lot Max! We're happy to have Invisible on board.

    AS
    AvatarImg

    Alex S.

    Computer Software, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Way to improve HelpCrunch

    Reviewed 4 years ago

    Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

    Pros

    Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

    Cons

    - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

    Vendor response

    Hey Alex! Thanks for the detailed review. Glad you found most of the functionality in HelpCrunch helpful and easy to use. Of course, there's always room for improvements - and that's what out team is always after. Wanted to address a few things you've pointed out: - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac...

    BB
    AvatarImg

    Bunny B.

    Internet, 1-10 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Kind of good.

    Reviewed 4 years ago
    Pros

    Working as live chat software, as a start.

    Cons

    Expensive, not worth the price. So the most are bad.

    Vendor response

    Hi Bunny, thanks for your review! Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo. If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs. We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.

    JM
    AvatarImg

    Joe M.

    Marketing and Advertising, self-employed

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great - probably the best messaging software

    Reviewed 4 years ago

    Their support is amazing and friendly - regardless of you being a paying customer or free user.

    Pros

    Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition.

    Cons

    There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature.

    Vendor response

    Thanks so much for your review, Joe! Appreciate all the little details you've mentioned. Your feedback regarding email notifications about new messages is well taken and passed to our product team. All the best!

    AC
    AvatarImg

    Adam C.

    Internet, 1-10 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best price-to-performance ratio helpdesk software!

    Reviewed 4 years ago

    Overall experience with HelpCrunch has been really good and I think it will really help us with our business.

    Pros

    I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.

    Cons

    Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.

    Vendor response

    Thanks a lot for sharing your experience with HelpCrunch, Adam! We'll be sure to update our security instructions for various servers.

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