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HelpCrunch Logo

HelpCrunch

Customer Communication tool for support, marketing & sales

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HelpCrunch Pricing, Features, Reviews and Alternatives

HelpCrunch product overview

Price starts from

15

/user

Per month

What is HelpCrunch?

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.

Key benefits of using HelpCrunch

  • Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    Knowledge Base
    FAQs/Forum

    Training options

    Documentation
    Live Online

    HelpCrunch pricing information

    Value for money

    4.8

    /5

    175

    Starting from

    15

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    HelpCrunch features

    Functionality

    4.6

    /5

    175

    Total features

    76

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Multi-Channel Communication
    Customizable Branding
    Live Chat

    Functionality contenders

    HelpCrunch users reviews

    Overall Rating

    4.8

    /5

    175

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.13/10
    Rating distribution

    5

    4

    3

    2

    1

    142

    30

    2

    1

    0

    Pros
    This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
    The price is great considering the features that it have. The support team is amazing.
    HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
    Cons
    The limit of emails and auto-messages in our plan is a little upsetting.
    The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
    They still miss some REST API endpoints for scenarios of complex integrations.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The software that really helps

    Reviewed 3 years ago

    HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

    Pros

    HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

    Cons

    There is nothing I can list here :) Like... really nothing :)

    Vendor response

    Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent value-for-money Software for our SaaS business

    Reviewed 3 years ago

    While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

    Pros

    - Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams

    Cons

    - No Drip email marketing implemented (well, not yet as of 12/2019)

    Vendor response

    Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Web software ok. Mobile app non-functional. Service non-existent

    Reviewed 2 years ago

    Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

    Pros

    It was reasonably easy to install, although took a while to configure.

    Cons

    Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

    Vendor response

    Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Sales Acquisition and Retention With HelpCrunch

    Reviewed 3 years ago

    Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

    Pros

    Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

    Cons

    I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

    Vendor response

    Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very good software that drives customer interaction

    Reviewed 3 years ago

    Very pleased. Nice people, good software and good value for money.

    Pros

    I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication.

    Cons

    I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

    Vendor response

    Thanks so much for the detailed review, BJ! We're looking to improve our user onboarding soon so it takes even less time to completely set up your account. And yes, facebook messenger integration is coming soon. Stay tuned! Appreciate your business.

    HelpCrunch FAQs and common questions

    Q. What type of pricing plans does HelpCrunch offer?

    HelpCrunch has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of HelpCrunch?

    HelpCrunch has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does HelpCrunch support?

    HelpCrunch supports the following languages:
    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian


    Q. Does HelpCrunch support mobile devices?

    HelpCrunch supports the following devices:
    Android, iPad, iPhone


    Q. Does HelpCrunch offer an API?

    Yes, HelpCrunch has an API available for use.


    Q. What other apps does HelpCrunch integrate with?

    HelpCrunch integrates with the following applications:
    Adobe Commerce, Google Analytics 360, Zapier, Pipedrive, WordPress, Slack


    Q. What level of support does HelpCrunch offer?

    HelpCrunch offers the following support options:
    Chat, Email/Help Desk, Knowledge Base, FAQs/Forum

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