HelpCrunch Pricing, Features, Reviews & Comparison of Alternatives

HelpCrunch

Live chat, email automation & helpdesk for support and sales

4.96/5 (24 reviews)

HelpCrunch overview

HelpCrunch is a smart customer communication platform for customer support, sales, and marketing needs. The platform includes a live chat, in-app messenger, email automation and help desk in one solution. HelpCrunch allows users to seamlessly switch between multiple channels, storing all communication in the same thread. All corporate websites and apps (iOS/Android) can be added into one account ensuring a centralized management of all customer communications across different products.
helpcrunch.com

Pricing

Starting from
$12
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Dutch, English, French, German, Italian and 5 other languages, Polish, Portuguese, Russian, Spanish, Ukrainian
HelpCrunch screenshot: Live chat 2.0HelpCrunch Review: A Multi-Channel Communication Center for Your Online BusinessHelpCrunch screenshot: Customer Live chat to perfectly suit your website HelpCrunch screenshot: Add a live chat to your website in secondsHelpCrunch screenshot: One dashboard to manage all your customer communicationHelpCrunch screenshot: Create and send email messagesHelpCrunch screenshot: Check your team's performance at a glanceHelpCrunch screenshot: Live chat 2.0HelpCrunch screenshot: Available on the web, via iOS and Android apps.

HelpCrunch reviews

Excellent
23

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.9
  4.9
  5.0
Anonymous

Intercom alternative

Used daily for 6-12 months
Reviewed 2018-10-18
Review Source: Capterra

Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3) Some cool neat features that Intercom didn't have

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James McClean

Highly recommended, excellent support and easy to use

Used daily for less than 6 months
Reviewed 2018-04-13
Review Source: Capterra

Better customer engagement and ongoing customer relationship improvement.I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding. The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly. We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

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Volodymyr Zastavnyy

Amazing toolset for customer interaction

Used daily for 6-12 months
Reviewed 2019-01-09
Review Source: Capterra

Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommendI love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

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Elena Demianenko

Great tool for chats and emails

Used daily for 6-12 months
Reviewed 2018-02-14
Review Source: Capterra

It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communicationHelpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

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Yuliya Karnaukh

A true 360-degree view of your communications with customers

Used daily for 6-12 months
Reviewed 2017-11-15
Review Source: Capterra

Great live chat with a comprehensive functionality yet attractively priced. It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

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HelpCrunch pricing

Starting from
$12
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free forever $0 plan available. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

HelpCrunch features

API
Automatic Notifications
Chat
Contact History
Email Integration
Instant Messaging
Knowledge Base
Monitoring
Multi-Channel Communication
Prioritizing
Reporting & Statistics
Third Party Integration
Ticket Management

Activity Dashboard (63 other apps)
CRM Integration (61 other apps)
Customizable Branding (63 other apps)
Customizable Templates (51 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (63 other apps)
Workflow Management (56 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for HelpCrunch

Key features of HelpCrunch

  • Shortcut messages
  • Offline form
  • Behavior tracking
  • Chat functionality
  • Contact database
  • Client database
  • Communication management
  • Customizable fields
  • Data import/export
  • eCommerce integration
  • Email marketing
  • Email templates
  • Email notifications
  • Activity monitoring
  • Chat transcript
  • Event triggered actions
  • Event triggered email
  • Feedback collection
  • File transfer
  • Filtered views
  • Automatic notifications
  • History tracking
  • Localizations
  • Chat ratings
  • Waiting message
  • Video sharing
  • Chat tags
  • Chat history
  • Chat widget customization
  • Knowledge base
  • Lead capture
  • Lead nurturing
  • Location tracking
  • Multi-channel communication
  • Multi-language
  • Personalized profiles
  • Rules based algorithms
  • Tags & keywords
  • Tagging
  • Pre-chat form
  • Emoji & stickers
  • Team inbox
  • Instant messaging
  • API
  • Collaboration tools
  • Real time monitoring
  • Third party integration
  • Auto-responders
  • Automatic device recognition
  • Built-in database
  • Campaign management
  • Client website integration
  • Client management
  • Custom forms
  • Drip email marketing
  • Email alerts
  • Email tracking
  • Multi-channel marketing
  • Multi-channel management
  • Role-based permissions
  • Scheduled emails
  • Support ticket tracking
  • Software development kit
  • User defined attributes
  • Chat transfers
  • Geotargeting
  • Widgets
View All Features

Benefits

Live chat: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive pre-chat/offline form.

In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).