Genesys Cloud CX vs Microsoft Teams Comparison

Easy to use, scalable, efficient customer and team collaboration

Features awaited - teams, slack integration. Video conference calls

The software was easy to configure, but powerful enough to handle significant customization for our groups. Interface is intuitive for our agents, and the features for call routing have allowed us to streamline the call-handling process. We have a half-dozen different teams using the platform, and each has unique features to meet their needs. As an administrator, changes can be made quickly to almost...

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Supervisor and administrator interfaces are not as well designed as the agent experience. Simple and common tasks are often inconvenient, or difficult to find. Reporting capabilities are sufficient but inflexible. A relatively small number of out-of-box reports are available, and there are some key measures missing from those provided. Access of the raw data through the API allows more flexibility,...

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Messaging is a basic thing but this tool does a lot more than that. You can call, video call, IM, etc. Several great things! The thing I like the most is its integration to Outlook so you know things like an employee's out of office response, etc.

On a video call with more than 4 people, I would like to see everyone. Currently, people are limited to viewing only 4 people on their screen. Video conferencing softwares like ZOOM, Go-To-Meeting, etc have the capability. Something the "Teams Team" should look into.

- Voice quality is superior because it uses Skype backend -- battle tested for more than a decade - Cloud recording of meetings and instantly share that with participants after the meetings - Great integration with outlook, calendar, email, groups and chat - mobile app works great video quality is great even on LTE

- Open new API so I can post custom notification to my channel in MS Team - Open source some components of Teams, I am curious how does the audio backend works. - Needs some export options for chat

Excellent Collaboration tools that come with file shares, chat and now team voice direct route.

Additional license software required to enable team voice and cloud PABX.

Easy to deploy and use, especially if you have an Office365 account, as it comes as part of the package.

Working on contexts with slow internet speeds can be frustrating as Teams is cloud- only

The promise of information transparency and collaboration.

Poor stability of application. Saving and updating files challenging whether using the desktop or cloud.

With this application, it's very easy to navigate to all the features, not messy at all. Features like active management, file sharing and document collaboration etc are Greta to have. We use it daily , it is very easy to share file on the app which is cloud based and share the file across the teams.

Sometimes take a while to load. It doesn't support group calender so one has to switch to outlook. Overall great app.

This program enable me collaborate easily with my. It enable me share documents easily via its cloud storage.Also enable me backup my chat conversation history with my colleagues in the cloud.

This program clunks my laptop,even though I run it on a 4gb ram.desktop.pc It currently looks more like a Slack copy but way less effective.

The ability to have the most current information always available electronically is amazing. Documents can be reviewed by multiple people and updated so that all have the same information. It makes the information more available and quickly found rather than hunting down a paper file. The ability to restrict who has access for editing and who can just view information is also helpful in keeping things accurate. It is also nice to be able to download documents for availability outside of teams as well.

Sometimes it is a little confusing finding files that are in the cloud that may also be on the desktop.

It really is an amazing tool for group communication, file sharing, and ideas. We first started using with a small team, and quickly deployed to all key people. One great place to share ideas, and files without the duplication of e-mailing back and forth.

It is not very intuitive to use, specially with all the integration options it has with the other cloud applications.

easy to use, adding files and projects to the cloud.

to be honest, nothing is needed. keep up the good work

Works easily with cloud and docs sharing apps on Microsoft

Not many security options like Zoom or others

Conference calls features Collaborating with files on the cloud Searchin capabilities

Some bugs while searching. Unannounced changes in file sharing policy.

It is very user-friendly and east to operate. As my organization is on Teams thus it is quite easy for me to search, share, call and manage a lot of things on teams. As it is a Microsoft product it allows flexibility for office 365 apps and their functionality. Video, audio and sound quality is very well on Teams.

Not much to say over Teams as it is the best of all. I want to add some features like Dial IN feature of Skype. Dialing can be a good option for the persons who wants to join the meeting via Dial option.

Easy to logon, setup and host meetings. Integration with MS Outlook is a plus. Audio and video work.

The recordings are sent to your PC and not hosted on the cloud. The size of the recording is too big to email.

Cloud based solotion with intigrated best softwares like word, excel, access., microsoft other products..

Required high internet bandwidth to operate and cannot access without proper internet connection...

Instant messaging inside of your organization and easy integration with Microsoft's cloud platform OneDrive.

OneDrive is bad so even though it integrates compared to Google Drive it's ugly. Slack gives you everything that teams does with a much better UI, UX, more capabilities, more integrations, and more media to use even on their free plan.

Allows one organization to seamlessly share files/documents with each other. It allows users to communicate and arrange crucial meetings within the business core. With notes and recordings being shared and saved easily.

Direct messaging is very bland with very few added features or any that I am currently aware of.

You are able to easily sync your files across various accounts, devices and on cloud storage.

The software faces issues when with the integration between the Outlook Exchange server and Skype for Business as the chat history is not syncing to the Outlook Exchange server.

Teams can integrate most of Microsoft best packages and can be working through cloud based environment

Overall quality and functionality of product is good. Required internet connection to work through..

Teams is a great platform to foster collaborative research. It integrates task management and enables groups to be up to date with the progress of work.

Working on cloud-based platforms reduces the functionality of programs that would otherwise run on our desktop. Microsoft and Excel files run slower when edited on Teams.

It is well integrated into the Office package, in every sense. Outlook, Sharepoint, cloud services, and more.

it gets time-consuming and challenging for regular everyday users to keep up.

It is simple, nicely integrated with other Microsoft applications such as outlook, planner. Hosted in Microsoft SaaS cloud.

Difficult to find people in teams, as compare to other vendors, UI can be bit simpler. I feel software is little bit slow.

integrated with MS Office Compatibility with Outlook Possibility to record the sessions in the Office Cloud Archiving the chat

Das Nutzen der Software und der Funktionen erfordert Einarbeitungszeit. Competing software is often easier to use.

It has a lot of nice features like being able to share documents from the cloud seamlessly with your team.

It is such a steep learning curve, it all looks very confusing and disorganized. I have a hard time figuring out how to navigate it.

Teams seems to be a great virtual environment for my team to communicate, store cloud documents and review work simultaneously.

Teams wants to be more that it is in my view. Teams is Skype, and it's OneDrive and more. Sometimes this functionality is amazing, but it can be confusing for some users to find that a Skype conversation on Skype does not port across to teams etc. I wish Teams would work out what it is for, and then smash that functionality.