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Genesys Cloud CX vs Microsoft Teams Comparison

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Overview

Category Leaders

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one...

Category Leaders

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

75

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

4

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

165

5

4

3

2

1

82

63

13

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

8.9K

5

4

3

2

1

5.1K

2.9K

683

123

38

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

Pros

It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.
Overall MS Teams is a very good software with amazing features and amazing customer support.
Everything is extremely user friendly, with a nice graphical interface and all the other added integrated features are really a nice bonus too.

Cons

The local product support and channel in Africa is lacking or Genesys have not exposed this to us. Very frustrating having to deal with an offshore direct relationship in EMEA.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.

Cons

When video is being used and when a different background is used and when the person moves it looks very fake and weird.
It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.
The most frustrating part is that teams can crash if there are too many people on at once.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features149
  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Archiving & Retention
  • Assignment Management
  • Audio Capture
  • Auto Framing
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Availability Indicator
  • Backup and Recovery
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Desktop/Browser Sharing
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Coaching Tools
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • Gamification
  • Help Desk Management
  • Host Controls
  • Hotkeys
  • IVR/Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Internal Meetings
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Meeting Management
  • Meeting Notes
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • NPS Survey Structure
  • Negative Feedback Management
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Polls/Voting
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Preview Dialer
  • Private Chat
  • Proactive Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted/Locked Screen Sharing
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Unified Communications
  • User Management
  • User Profiles
  • Video Conferencing
  • Video Layouts/Views
  • Video Support
  • Virtual Assistant
  • Virtual Backgrounds
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Workforce Management
  • Total features92
  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Archiving & Retention
  • Assignment Management
  • Audio Capture
  • Auto Framing
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Availability Indicator
  • Backup and Recovery
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Desktop/Browser Sharing
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Coaching Tools
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • Gamification
  • Help Desk Management
  • Host Controls
  • Hotkeys
  • IVR/Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Internal Meetings
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Meeting Management
  • Meeting Notes
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • NPS Survey Structure
  • Negative Feedback Management
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Polls/Voting
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Preview Dialer
  • Private Chat
  • Proactive Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted/Locked Screen Sharing
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Unified Communications
  • User Management
  • User Profiles
  • Video Conferencing
  • Video Layouts/Views
  • Video Support
  • Virtual Assistant
  • Virtual Backgrounds
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations34
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations806
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Insurance, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Genesys Cloud CX logo

Genesys Cloud CX

Efficient way of contact collaboration with customers

Reviewed a year ago

It's great team collaboration tool. Helps company connect with customers and teamsbas communication channel

Pros

Easy to use, scalable, efficient customer and team collaboration

Cons

Features awaited - teams, slack integration. Video conference calls

MS
AvatarImg

Michael S.

Higher Education, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Genesys Cloud CX logo

Genesys Cloud CX

Effective, easy to configure software for mid-sized contact centres

Reviewed 5 years ago

PureCloud has helped us modernize and improve how we interact with our customers. It has opened new channels to connect with us, and allows us to continue updating and improving the client experience. For the business, our Agents have a clean interface that lets them focus on the clients, our Supervisors are empowered to monitor and manage their teams, and our Administrators can respond quickly to changing demands.

Pros

The software was easy to configure, but powerful enough to handle significant customization for our groups. Interface is intuitive for our agents, and the features for call routing have allowed us to streamline the call-handling process. We have a half-dozen different teams using the platform, and each has unique features to meet their needs. As an administrator, changes can be made quickly to almost...

Cons

Supervisor and administrator interfaces are not as well designed as the agent experience. Simple and common tasks are often inconvenient, or difficult to find. Reporting capabilities are sufficient but inflexible. A relatively small number of out-of-box reports are available, and there are some key measures missing from those provided. Access of the raw data through the API allows more flexibility,...

RR
AvatarImg

Rishi R.

Nonprofit Organization Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Microsoft Teams - A Must have for All Organizations

Reviewed 3 years ago

Great product, very good features! Love this tool and it has become central to our communication here at Genesys Works. Great job, Microsoft!

Pros

Messaging is a basic thing but this tool does a lot more than that. You can call, video call, IM, etc. Several great things! The thing I like the most is its integration to Outlook so you know things like an employee's out of office response, etc.

Cons

On a video call with more than 4 people, I would like to see everyone. Currently, people are limited to viewing only 4 people on their screen. Video conferencing softwares like ZOOM, Go-To-Meeting, etc have the capability. Something the "Teams Team" should look into.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Education Management, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Surprised! Microsoft Teams is a serious contender to Google Hangout

Reviewed 3 years ago

- Real time collaboration - Cloud recording - Instant messaging

Pros

- Voice quality is superior because it uses Skype backend -- battle tested for more than a decade - Cloud recording of meetings and instantly share that with participants after the meetings - Great integration with outlook, calendar, email, groups and chat - mobile app works great video quality is great even on LTE

Cons

- Open new API so I can post custom notification to my channel in MS Team - Open source some components of Teams, I am curious how does the audio backend works. - Needs some export options for chat

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Telecommunications, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Collaboration tools

Reviewed 4 years ago
Pros

Excellent Collaboration tools that come with file shares, chat and now team voice direct route.

Cons

Additional license software required to enable team voice and cloud PABX.

DH
AvatarImg

Daniel H.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Microsoft Teams Revie

Reviewed 4 years ago

Very positive. It does what it says it does and enhances the experience on working in groups from multiple locations

Pros

Easy to deploy and use, especially if you have an Office365 account, as it comes as part of the package.

Cons

Working on contexts with slow internet speeds can be frustrating as Teams is cloud- only

PC
AvatarImg

Paul C.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Microsoft Teams logo

Microsoft Teams

MS Teams, NOT for my team.

Reviewed 4 years ago

After participation in training videos, we excitedly looked forward to have a single source of information and file versioning. However, we quickly found the application coupling with Sharepoint was simply unpredictable and unstable. Files apparently saved from the user view were not actually updated and we had to implement "here is what I'm seeing, what are you seeing?" to assure working from the most recent update of a file. In all, a brutal experience and distraction for a project. The communication portion of the application was ok and generally helpful compared to using email . . . while the general concept seemed to offer MS shops full integration to competitor app, Slack, it seems to miss the mark in critical areas.

Pros

The promise of information transparency and collaboration.

Cons

Poor stability of application. Saving and updating files challenging whether using the desktop or cloud.

AvatarImg
AvatarImg

Anil S.

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Best way to collaborate with the teams

Reviewed 3 years ago

Great cloud based collaboration application from Microsoft. Serves it's purpose effectively.

Pros

With this application, it's very easy to navigate to all the features, not messy at all. Features like active management, file sharing and document collaboration etc are Greta to have. We use it daily , it is very easy to share file on the app which is cloud based and share the file across the teams.

Cons

Sometimes take a while to load. It doesn't support group calender so one has to switch to outlook. Overall great app.

AvatarImg
AvatarImg

Modupe D.

Verified reviewer

Industrial Automation, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Effective but still behind Slack.

Reviewed 5 years ago
Pros

This program enable me collaborate easily with my. It enable me share documents easily via its cloud storage.Also enable me backup my chat conversation history with my colleagues in the cloud.

Cons

This program clunks my laptop,even though I run it on a 4gb ram.desktop.pc It currently looks more like a Slack copy but way less effective.

FW
AvatarImg

Faith W.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Fantastic file sharing in Teams

Reviewed a year ago
Pros

The ability to have the most current information always available electronically is amazing. Documents can be reviewed by multiple people and updated so that all have the same information. It makes the information more available and quickly found rather than hunting down a paper file. The ability to restrict who has access for editing and who can just view information is also helpful in keeping things accurate. It is also nice to be able to download documents for availability outside of teams as well.

Cons

Sometimes it is a little confusing finding files that are in the cloud that may also be on the desktop.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Hospital & Health Care, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Best Team Tool Out There!!

Reviewed 5 years ago

Team Communication

Pros

It really is an amazing tool for group communication, file sharing, and ideas. We first started using with a small team, and quickly deployed to all key people. One great place to share ideas, and files without the duplication of e-mailing back and forth.

Cons

It is not very intuitive to use, specially with all the integration options it has with the other cloud applications.

nn
AvatarImg

nabil n.

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Teams logo

Microsoft Teams

one of the best communication apps

Reviewed 2 years ago
Pros

easy to use, adding files and projects to the cloud.

Cons

to be honest, nothing is needed. keep up the good work

AvatarImg
AvatarImg

Enrique S.

Verified reviewer

Oil & Energy, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Good as always Microsoft package

Reviewed 3 months ago

Great almost the best

Pros

Works easily with cloud and docs sharing apps on Microsoft

Cons

Not many security options like Zoom or others

DA
AvatarImg

Daniel A.

Oil & Energy, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Teams logo

Microsoft Teams

I do recommend

Reviewed a year ago

Does everything I expect it to in a proficient manner. Definately improved my working experienced specially if compared to its predecessor Skype for Business.

Pros

Conference calls features Collaborating with files on the cloud Searchin capabilities

Cons

Some bugs while searching. Unannounced changes in file sharing policy.

HK
AvatarImg

Harshil K.

Automotive, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Every meeting starts with Teams

Reviewed 2 years ago

Fantastic, professional and very much helpful for the meeting scheduling as well as for the cloud storage.

Pros

It is very user-friendly and east to operate. As my organization is on Teams thus it is quite easy for me to search, share, call and manage a lot of things on teams. As it is a Microsoft product it allows flexibility for office 365 apps and their functionality. Video, audio and sound quality is very well on Teams.

Cons

Not much to say over Teams as it is the best of all. I want to add some features like Dial IN feature of Skype. Dialing can be a good option for the persons who wants to join the meeting via Dial option.

PR
AvatarImg

Phillip R.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Good meeting colab tool

Reviewed 2 years ago

It works as long as you don't have to share the recording.

Pros

Easy to logon, setup and host meetings. Integration with MS Outlook is a plus. Audio and video work.

Cons

The recordings are sent to your PC and not hosted on the cloud. The size of the recording is too big to email.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Apparel & Fashion, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Microsoft Teams logo

Microsoft Teams

A best e based package

Reviewed 3 years ago

All in one platform which helps to access any MS product remotely

Pros

Cloud based solotion with intigrated best softwares like word, excel, access., microsoft other products..

Cons

Required high internet bandwidth to operate and cannot access without proper internet connection...

AvatarImg
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Evan L.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Save Yourself The Headache & Use Slack

Reviewed 3 years ago

Not good. Microsoft Teams is a very watered down and basic version of Slack.

Pros

Instant messaging inside of your organization and easy integration with Microsoft's cloud platform OneDrive.

Cons

OneDrive is bad so even though it integrates compared to Google Drive it's ugly. Slack gives you everything that teams does with a much better UI, UX, more capabilities, more integrations, and more media to use even on their free plan.

ZK
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Zandre K.

Telecommunications, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Teams

One Team in Microsoft Teams

Reviewed a year ago

Good personal experience with majority of documentation stored on the cloud. Ease of access is absolutely crucial in the telecommunications business.

Pros

Allows one organization to seamlessly share files/documents with each other. It allows users to communicate and arrange crucial meetings within the business core. With notes and recordings being shared and saved easily.

Cons

Direct messaging is very bland with very few added features or any that I am currently aware of.

AJ
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Ayisha J.

Financial Services, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Teams

Great Functionality

Reviewed 4 years ago
Pros

You are able to easily sync your files across various accounts, devices and on cloud storage.

Cons

The software faces issues when with the integration between the Outlook Exchange server and Skype for Business as the chat history is not syncing to the Outlook Exchange server.

AR
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Anonymous Reviewer

Verified reviewer

Electrical/Electronic Manufacturing, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Microsoft Teams

A best MS development

Reviewed 3 years ago

To use all MS packages in one platform with easy integration

Pros

Teams can integrate most of Microsoft best packages and can be working through cloud based environment

Cons

Overall quality and functionality of product is good. Required internet connection to work through..

ST
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Samuel T.

Higher Education, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Teams

Teams is the next generation for cloud collaboration

Reviewed 3 years ago

Teams has allowed our research Team to consolidate and review our progress in one site. Accessibility to shared files is a key feature of Teams that we value.

Pros

Teams is a great platform to foster collaborative research. It integrates task management and enables groups to be up to date with the progress of work.

Cons

Working on cloud-based platforms reduces the functionality of programs that would otherwise run on our desktop. Microsoft and Excel files run slower when edited on Teams.

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Matias B.

Verified reviewer

Health, Wellness and Fitness, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Teams

Huge improvement from MOC and Skype for business

Reviewed 3 months ago

It is an enhanced experience from its predecessors, truly 365.

Pros

It is well integrated into the Office package, in every sense. Outlook, Sharepoint, cloud services, and more.

Cons

it gets time-consuming and challenging for regular everyday users to keep up.

AJ
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Anwer J.

Computer & Network Security, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Teams

One of the best software, Teams really makes a difference

Reviewed 2 years ago

Really liked the product, helps in colloboration, and yes Microsoft should improve it more and make UI bit easier.

Pros

It is simple, nicely integrated with other Microsoft applications such as outlook, planner. Hosted in Microsoft SaaS cloud.

Cons

Difficult to find people in teams, as compare to other vendors, UI can be bit simpler. I feel software is little bit slow.

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Marcel R.

Verified reviewer

Financial Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Teams

Best Webmeeting Software

Reviewed 2 years ago

Ich habe gute Erfahrungen und freue mich, dass ich nicht ein weiteres Softwareabo benötige, da MS-Teams in Office 365 enthalten ist. Die ÜBertragungsqualität von SPrache und Bild sind sehr gut und nach einer Einarbeitungszeit weiß man die vielen Funktionen zu schätzen.

Pros

integrated with MS Office Compatibility with Outlook Possibility to record the sessions in the Office Cloud Archiving the chat

Cons

Das Nutzen der Software und der Funktionen erfordert Einarbeitungszeit. Competing software is often easier to use.

Showing original review in German. See translation

LM
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Lia M.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Microsoft Teams

It's super confusing

Reviewed 2 years ago

Overall, it has potential but I am still struggling figuring it out.

Pros

It has a lot of nice features like being able to share documents from the cloud seamlessly with your team.

Cons

It is such a steep learning curve, it all looks very confusing and disorganized. I have a hard time figuring out how to navigate it.

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Philip D.

Verified reviewer

Construction, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Microsoft Teams

Pretty good, but duplicates functionality?

Reviewed 3 years ago

Teams has been an interesting experiment and overall it has been an improvement to our way of working. I will continue to use teams. The only feature I am particularly interested in now though is the Office Online / Cloud computing that it offers within the team. We now regularly all participate in updating the same document at the same time together. Something that classically has been tough with single thread programs such as Excel.

Pros

Teams seems to be a great virtual environment for my team to communicate, store cloud documents and review work simultaneously.

Cons

Teams wants to be more that it is in my view. Teams is Skype, and it's OneDrive and more. Sometimes this functionality is amazing, but it can be confusing for some users to find that a Skype conversation on Skype does not port across to teams etc. I wish Teams would work out what it is for, and then smash that functionality.