Gladly vs Tiledesk

Zendesk Suite

Freshdesk

Zoho Desk

Intercom

Gorgias

Kustomer

Compare Gladly and Tiledesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Chatbase

Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.

Tidio

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

ChatGPT

ChatGPT is an AI chatbot that provides instant answers, creative inspiration, and helps users learn new things. Users can try ChatGPT for free on the web or download the app for iOS and Android in select countries and regions. Some of ChatGPT's key features include the ability to see, hear, and speak as well as enterprise offerings and custom instruction capabilities.

Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Canned Responses

Chat/Messaging

Chat Transcript

Code-free Development

Communication Management

Configurable Workflow

Contact Database

Contact Management

Content Management

Customer Communication

Customer Database

Customer Engagement

Customer History

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Document Storage

Drag & Drop

Email Automation

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Developers

For Sales/Marketing

For Sales Teams/Organizations

Geotargeting

Group Messaging

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Interaction Tracking

Knowledge Base Management

Language Detection

Lead Capture

Lead Management

Lead Qualification

Live Chat

Machine Learning

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Prioritization

Proactive Chat

Process/Workflow Automation

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Sales Activity Management

Search/Filter

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Template Management

Templates

Proprietary

Tiledesk

Android

iPhone

Windows

Linux

Web-based

Starter

Enterprise

Software Engineer Intern

Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly.

Head of Content

This not only accelerates our sales cycle by 7x, but also cultivates lasting relationships with our customers.

Associate Principal Engineer

It provides developers with an API and SDKs, making it easy for them to build and customize chatbots and live chat systems to meet the needs of their clients.

Marketing Specialist

My overall experience is pretty positive, I've never had problems and even when I struggled with the set-up, the customer care not only guided my buy suggested me new ways to do what I wanted, more efficiently

We also share our promotions there, as the open rates of messages exceed 90%

Ingegnere

Exceptionally efficient and customizable, it has transformed our customer support, providing 24/7 assistance and invaluable data insights.

Chief Data Officer

The learning curve was extremely fast, which allowed us to start generating value right away.

I also really appreciated how intuitive it is to manage the entire knowledge base connected to the agents.

What I liked the most about Tiledesk was how easy it is to use APIs and integrate with other LLMs.

Art Director

Automating customer inquiries and product recommendations.

This level of customization gives the way for scalable growth.

This level of flexibility can be particularly beneficial for the gaming industry, where companies require chatbots and live chat systems that cater to the unique needs of gamers.  

I use Tiledesk on my site for conversations with visitors, real-time chat and scheduling appointments.

Tiledesk may not have all the features required by businesses in the gaming industry, particularly those that have complex workflows or require advanced integrations with other systems.

For businesses in the gaming industry, Tiledesk is a useful tool for building and managing chatbots and live chat systems.

Senior Process Associate

Tiledesk has various functions, such as chat, chatbots, instant messaging, emailing, and more.

It is easy to integrate with existing systems, making it an attractive option for companies in the gaming industry that are looking to incorporate chatbots and live chat systems into their existing workflows.

Something I would suggest is to get a demo to explore all the features.

Additionally, the limited documentation may pose a challenge for developers looking to build more complex chatbots and live chat systems.

I love how the dashboard is very well designed so it does not make any confusion.

Moderatrice Chat

Sadly from my previous phone I had some issues while using the software, so I'm using it from my laptop. If you do not have a good laptop, maybe you should consider buying one; tiledesk works perfectly there!

 Business Analyst

Tiledesk will handle the legwork for you by dynamically adjusting the button to all the channels after you design our conversational flow once and execute it on all the channels, from WhatsApp to your website.

developer

I really like the look and feel of the chat widget, that the chat widget is very customizable and the fact that it is a complete solution with the option for live agents, CRM and dashboard. And very responsive customer service!

Developer

Overall, Tiledesk is an impressive tool that can help businesses to provide high-quality customer support and engagement.

Project Sales Engineer 

Tiledesk ensures that customers can get the best customer support services as it uses Chatbots to deliver fast replies and also automate all this whole process.

Supports communication in multiple platforms like WhatsApp, Facebook, Telegram, etc.

Senior Consultant

The help desk feature helps to deal and act on the immediate issues that needs resolving.

App Developer

In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.

Frontend Developer

It will be better if we able to configure our own user , ticket and Data management.

Mid size companies can go with Tiledesk application to have effective customer communications.

Easy to implement, easy to set up flows and chatbots

Credit Analyst

All different WhatsApp business for different verticals is managed and integrated with Tilesdesk and ensure real time complete flow of information end to end.

Ecommerce manager

Tiledesk is a cloud-based customer support platform that offers a variety of features, including ticket management, support ticket management, real-time notifications, email management, live chat, chatbot, transcripts/chat history, and lead capture.

Design Engineer

Its pricing is highly competitive, and the open-source license provides an ideal solution for those hesitant to commit.

Program Manager

As I wrote above I use Tildesk daily and it is supporting me during my tasks helping our clients and Vendors.

Analyst

Unlike some of its competitors, Tiledesk doesn't offer an extensive range of customization settings, meaning that it can be difficult to personalize the interface to fit the look and feel of your business.

Product Owner

It is globally very positive,epsecially the learning curve is really short.

Founder, Biomedical Engineer & Data Scientist

Tiledesk is a powerful customer support platform that can help any business to improve customer support operations and increase efficiency, which can have a positive impact on the business, with ticket management system, real-time notifications, reporting and analytics capabilities, live chat, chatbot, multi-channel communication, knowledge base management, email management, activity tracking, CRM, performance metrics, customizable fields, third-party integrations, API, social media integration, customizable branding, Surveys & Feedback, activity dashboard, and customer history, are some of the features that can help businesses to improve customer support operations and increase efficiency.

Onwer

Overall, I would still give 8 points based on features that I used & which really helped me in improving the customer support of our business.

Tiledesk is excellent for quick deployment, and I was able to achieve almost 90% of what I expected in a short span of time.

One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.

Digital Marketing Specialist 

This service desk has been our day to day help for customer services from vendors and to our customers.

Web Development Specialist

We were able to log into the Tiledesk backend and customise the widget but the widget didn't appear in the website, although we followed the instructions Tiledesk provided.

Tiledesk is a fantastic open-source live chat product that can be found on Github.

Research Analyst

Tiledesk is  user-friendly, fully functional chat and conversation bot with a quick search engine.

Graphic Designer

Tledesk has limited integrations with third-party applications, which can limit its functionality for businesses that require a more extensive set of tools.

The setup process for Tiledesk was effortless, and all its functionalities operated seamlessly.

Sometimes the software is unstable but it is update regularly and more or less all the problem are resolved

A wide platform for online meetings and enhancing marketing.

MERN Stack Trainee

We got an excellent outcome of customer support and it help to increase our engagement with the customers .

Gladly vs Tiledesk Comparison (2026)

Tiledesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives