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Conversational Automation Made Easy

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Tiledesk Pricing, Features, Reviews and Alternatives

Tiledesk FAQs

Q. What type of pricing plans does Tiledesk offer?

Tiledesk has the following pricing plans:
Starting from: €15.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Tiledesk?

Tiledesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Tiledesk support?

Tiledesk supports the following languages:
English, French, German, Italian, Portuguese, Russian, Spanish, Turkish, Serbian (Cyrillic), Arabic, Kazakh, Swedish, Ukrainian, Chinese (Simplified)


Q. Does Tiledesk support mobile devices?

Tiledesk supports the following devices:
Android, iPhone


Q. Does Tiledesk offer an API?

Yes, Tiledesk has an API available for use.


Q. What other apps does Tiledesk integrate with?

Tiledesk integrates with the following applications:
Wix, Messenger, Telegram, Rasa, PrestaShop, Zapier, WordPress, Brevo, Stripe, Customer.io, Dialogflow, Twilio, Joomla, HubSpot CRM, Shopify


Q. What level of support does Tiledesk offer?

Tiledesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Tiledesk product overview

Price starts from

15

Per month

Per Feature

What is Tiledesk?

Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.

Key benefits of using Tiledesk

Tiledesk offers a range of benefits to businesses. With our platform, you can effortlessly create chatbots and conversational apps without coding. Streamline customer interactions, automate support processes, and enhance lead generation. Seamlessly integrate across multiple digital channels. Leverage pre-built templates and a thriving community for accelerated time-to-market. Our unique orchestration engine reduces development complexity. Experience the power of Tiledesk today for exceptional conversational experiences.

Tiledesk benefits include advanced lead qualification capabilities. With our platform, you can automate lead qualification processes, ensuring that your sales team focuses on high-quality leads, resulting in improved conversion rates and increased online sales. Tiledesk's chatbots can engage website visitors, gather valuable information, and provide personalized recommendations, leading to a higher likelihood of successful sales conversions. By leveraging Tiledesk's lead qualification features, businesses can optimize their sales funnel, drive more targeted interactions, and ultimately boost their online sales performance.

Tiledesk empowers businesses with the benefits of conversational commerce across all digital channels. By leveraging our platform, you can engage customers seamlessly on websites, WhatsApp, mobile apps, Facebook Messenger, and more. Conversational commerce enables personalized interactions, instant customer support, and real-time product recommendations, fostering customer satisfaction and loyalty. With Tiledesk, you can unlock the potential of conversational commerce, delivering a superior customer experience, increasing customer engagement, and driving sales across all digital touchpoints. Harness the power of conversational commerce with Tiledesk and revolutionize your business's online presence.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
24/7 (Live rep)
Chat

Training options

Live Online
Webinars
Documentation
Videos

Not sure about Tiledesk? Compare it with a popular alternative

Tiledesk logo

Tiledesk

4.5
(147)

Starting from

15

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

29

Per month

Usage Based

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Tiledesk pricing information

Value for money

4.5

/5

147

Starting from

15

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Tiledesk features

Functionality

4.4

/5

147

Total features

102

8 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Reporting & Statistics
Data Import/Export
Customizable Branding
Alerts/Notifications

Functionality contenders

Tiledesk users reviews

Overall Rating

4.5

/5

147

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10
Rating distribution

5

4

3

2

1

88

54

3

1

1

Pros
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
Cons
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
As an opensource, and every component is separated, it is hard to deploy it.

Overall rating contenders

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Susang R.

Information Technology and Services, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good automated chatbot software

Reviewed a year ago

My experience so far has been very good with Tiledesk. It is a clean software with very minimum fuss.

Pros

One thing that I like very much about Tiledesk is that it is open source. Also, the lead capture through the chatbot is very accurate and prompt and it is very helpful for us

Cons

In terms of knowledge base and help desk, I feel there is still a long way to go to make this software worth the amount. There are some inefficiencies here which can be corrected

TW
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Terrum W.

Internet, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great for an open-source live chat and chatbot, but also hosted for free with paid options

Reviewed 2 years ago

My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the support I have received and I look forward to being a very long-term client with Tiledesk.

Pros

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all. The support and features have been really great.

Cons

It still has a lot to desire, and some bugs that need fixing and some vital features missing, but they appear to be very willing to add these features once you request them.

AV
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Aswath V.

Consumer Goods, 5,001-10,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Smart and feature rick solution for sales team

Reviewed a year ago
Pros

Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.

Cons

The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.

DM
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Diego M.

Information Services, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good tool with growth potential

Reviewed 2 years ago
Pros

Ease of use and willingness of the team to listen to possible improvements.

Cons

Overall, nothing particularly noteworthy

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Rahul R.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great for connecting and collaborations

Reviewed a year ago

Overall experience with tilesdesk was not bad but I felt that it helps our employees to collaborate and work together. Which helps us in tracking better results of the company.

Pros

Tiledesk connects our organization with different messaging channels that Include WhatsApp, Facebook, telegram, etc. Now we can easily connect and communicate with all of our customers on the single channel provided by them.

Cons

As Tiledesk integrates with lots of messaging platforms but it may not integrate with some of the tools and software that companies adopt and use, which can be irritating sometimes.

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