App comparison
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HelpShelf
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledgebase solution for improving customer service
HelpShelf Alternatives & Competitors (2026)
Top 5 free alternatives
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.1
Value for money
Starting price
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Autoresponders
N/A
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.5
Value for money
Starting price
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Autoresponders
N/A
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.1
Value for money
Starting price
0.1
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Autoresponders
N/A
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.5
Value for money
Starting price
0.2
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.3
Value for money
Starting price
0.3
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Live Chat
N/A
Lost Returns
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Lost and found software with customer notifications
0.4
Value for money
No pricing info
Starting price
0.6
Functionality
Website Integration
5/5
Shipping Labels
5/5
Real-Time Notifications
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Knowledge Base Management
N/A
USAN Contact Suite for Amazon Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Extending the power and breadth of Amazon Connect
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Computer Telephony Integration
5/5
Transcripts/Chat History
5/5
Reporting/Analytics
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Knowledge Base Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based conversational commerce suite for consumer brands
0.3
Value for money
Starting price
0.2
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Real-time Consumer-facing Chat
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.1
Value for money
Starting price
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center solution
Value for money
Starting price
0.3
Functionality
Predictive Dialer
5/5
Customer Database
5/5
Call Transfer
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Autoresponders
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.5
Value for money
Starting price
0.4
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Live Chat
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaborative inbox for teams
0.1
Value for money
Starting price
0.4
Functionality
Multiple User Accounts
5/5
Communication Management
5/5
Chat/Messaging
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social Customer Service Software
4.6
Value for money
Starting price
0.6
Functionality
Customer Database
N/A
Service Level Agreement (SLA) Management
N/A
Contextual Guidance
N/A
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Wherever, Whenever Customer Engagement
0.4
Value for money
No pricing info
Starting price
0.4
Functionality
Monitoring
5/5
Auto-Dialer
5/5
Call Transfer
4/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Support Ticket Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Meet your customers’ and company's information needs
0.2
Value for money
Starting price
0.3
Functionality
Content Publishing Options
N/A
SEO Management
N/A
Multi-Store
N/A
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Live Chat
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Video Chat, Cobrowsing, Screen sharing, Certified signature
0.4
Value for money
Starting price
0.6
Functionality
Queue Management
N/A
Collaboration Tools
N/A
Customer Database
N/A
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Autoresponders
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The power of Live Engagement
4.6
Value for money
No pricing info
Starting price
4.4
Functionality
Product Recommendations
N/A
Screen Sharing
N/A
Chat/Messaging
N/A
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Support Ticket Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
0.1
Value for money
Starting price
0.2
Functionality
Support Ticket Management
5/5
Knowledge Base Management
5/5
Inbox Management
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Third-Party Integrations
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified Messaging Helpdesk for Customer Experience.
0.4
Value for money
Starting price
0.6
Functionality
Live Chat
5/5
Call Center Management
5/5
Support Ticket Management
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Autoresponders
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mojo Helpdesk makes customer service easy.
Value for money
Starting price
0.2
Functionality
Self Service Portal
5/5
Inventory Management
5/5
Asset Tracking
5/5
Top Features
Live Chat
5/5
Knowledge Base Management
5/5
Live Chat
N/A