App comparison
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HelpShelf
5
16
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledgebase solution for improving customer service
Last updated: September 2026
HelpShelf Alternatives & Competitors (2026)
Top 7 free alternatives
EngageBay CRM
Integrated sales & marketing software for growing teams
0.1
Value for money
Starting price
0.2
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
FixMe.IT
Remote Support Software That Always Works
0.1
Value for money
Starting price
0.1
Functionality
Drag & Drop
5/5
Chat/Messaging
4.7/5
Access Controls/Permissions
4.6/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Alerts/Escalation
N/A
The Mortgage Office
Web-based mortgage and loan servicing software
0.1
Value for money
No pricing info
Starting price
0.3
Functionality
Activity Dashboard
5/5
Amortization Schedule
4.8/5
Accounting
4.7/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Alerts/Escalation
N/A
LiveAgent
Cloud-based customer service platform for all sizes
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
ScreenConnect
Remote meeting platform for resolving customers' queries
Value for money
Starting price
0.2
Functionality
Annotations
5/5
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.4/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
Slack
A single place for team communication and workflows
Value for money
Starting price
0.2
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.7/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Alerts/Escalation
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.1
Value for money
Starting price
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
Birdeye
Cloud-based agentic marketing for multi-location brands
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Dashboard
4.8/5
Activity Tracking
4.5/5
2-Way Messaging
4/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Alerts/Escalation
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.2
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Alerts/Escalation
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.4
Value for money
Starting price
0.3
Functionality
Automated Routing
4.7/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
Method CRM
CRM that adapts to your business, not the other way around
0.6
Value for money
Starting price
0.3
Functionality
Calendar/Reminder System
4.6/5
Alerts/Notifications
4.2/5
Activity Dashboard
4.2/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
Aircall
Cloud-based phone & AI comms for SMB & mid-market
0.7
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.8/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Alerts/Escalation
N/A
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
0.5
Value for money
Starting price
Functionality
Alerts/Escalation
4.5/5
Activity Tracking
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
0.2
Value for money
Starting price
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A
0.5
Value for money
Starting price
0.3
Functionality
Canned Responses
4.5/5
API
4.3/5
AI/Machine Learning
4.2/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Alerts/Escalation
N/A
0.6
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Calendar/Reminder System
4.5/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Alerts/Escalation
N/A
0.2
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
4.5/5
Top Features
Knowledge Base Management
5/5
Live Chat
5/5
Autoresponders
N/A