HubSpot Service Hub vs Gist

Zendesk Suite

Freshdesk

ActiveCampaign

Intercom

HelpCrunch

Crisp

Compare HubSpot Service Hub and Gist based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Automated Routing

Autoresponders

Calendar Management

Canned Responses

Chat/Messaging

Chatbot

Client Management

Collaboration Tools

Communication Management

Contact Database

Contact Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Storage

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Geotargeting

Health Score

Help Desk Management

Inbox Management

Interaction Tracking

Knowledge Base Management

Knowledge Management

Lead Generation

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

NPS of Customers

Offline Form

Onboarding

Performance Metrics

Prioritization

Proactive Chat

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Search

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Task Management

Templates

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Workflow Management

HubSpot Service Hub

Android

Web-based

iPad

iPhone

Digital Marketing Specialist

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

Costumer Success Assessor

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

Customer Success Specialist

This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.

CRM Operations Manager

This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.

Customer Experience Expert

I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.

Customer Success

Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.

VP of Operations

The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.

Customer Success Manager

On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.

Sales Marketing Manager 

The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

Sales Manager

Great value for the money. You will be able to integrate marketing, customer service,  sales and have them communicate across all teams seamlessly.

DIgital Marketing

Really easy to use and start operating as a small business was super helpful.

Operations Coordinator

I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.

There can be many layers to get through, and the lack of tags makes it hard to track.

Director of Organizing and Client Success

The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.

Customer Success and Engagement

In our case, a multi-language Knowledge Base is missing to make the KB more complete.

Channel Support Manager 

You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.

The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.

HubSpot Service Hub screenshot: HubSpot Service Hub customer loyalty screenshot

HubSpot Service Hub screenshot: HubSpot Service Hub emails screenshot

HubSpot Service Hub screenshot: HubSpot Service Hub knowledge base screenshot

Large Enterprises

Mid Size Business

Non Profit

Small Business

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.

Full Text Search

Mobile App

Widgets

Gist

Marketing Manager

Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Owner

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Director

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

Founder

The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales. Their customer service is brilliant, nothing more to ask for.

As a Digital Marketer and Customer Success Manager, I love it when a platform replaces multiple tools - it helps me to keep things organized by focusing on that matter the most.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

Digital Marketing Consultant

The iOS app integration is good and sends you a notification whenever someone engages with you. The live chat widget is excellent.

Cofounder

Overall, it has been pleasant experience using Gist. They have built many exciting functionality over a period of last one year and that has made it worthwhile.

SEO Specialist

So far I'm very happy with Gist and their support team was outstanding.

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Online Instructor

But here is no option to reply customer comments like ladesk. I missed this feature badly in gist.

The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect.

owner

If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam.

Gist is well suited to build relationships with leads and customers, to offer better support.

No webhooks and integromat for my plan available. And they block workflows in my plan.

Head of Acquisition

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist.

Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

HubSpot Service Hub vs Gist Comparison (2026)

HubSpot Service Hub

Gist

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives