HubSpot Service Hub vs Zenvia Customer Cloud

WhatsApp

Zendesk Suite

Freshdesk

Intercom

Zenvia

Callbell

Compare HubSpot Service Hub and Zenvia Customer Cloud based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Automated Routing

Autoresponders

Calendar Management

Canned Responses

Chatbot

Chat/Messaging

Client Management

Collaboration Tools

Communication Management

Contact Database

Contact Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Storage

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Geotargeting

Health Score

Help Desk Management

Inbox Management

Interaction Tracking

Knowledge Base Management

Knowledge Management

Lead Generation

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

NPS of Customers

Offline Form

Onboarding

Performance Metrics

Prioritization

Proactive Chat

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Search

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Task Management

Templates

Third-Party Integrations

Ticket Management

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Workflow Management

HubSpot Service Hub

Web-based

Android

iPad

iPhone

Service Hub Starter

Service Hub Professional

Service Hub Enterprise

Manager

I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations.

Marketer

At first, I used the free tools (not sure what the free plan includes today), and then paid for the premium for a while.

Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.

Creative Director

The wide range of capabilities that this software has is great for automating repetitive and time consuming Q and A sessions with clients.

Hr executive

I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra.

Client Service Specialist II

It could be email, text, call and it all is recording and between multiple different people (co workers) not just including all your communications.

Head of marketing and development

In addition it has a great community both on and off thr platform as well as a well documented API with examples for many OOP languages.

customer service supervisor

It was hard to update specific things like times you are online or basic time settings.

Director

Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up).

What I like the most about HubSpot Service Hub is that all client communications are located in one spot under the contact or company name.

Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it.

My least favorite thing about HubSpot Service Hub is it can be pricey and the templates can be confusing when setting up.

Marketing & Growth Ops

The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies)

Sales Marketing Manager 

I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude.

CEO, Founder

With its powerful tools and features, you'll be able to streamline your workflows and provide faster and more efficient service to your clients, exceeding their expectations and ultimately driving growth for your business. While it may require some effort to initially understand and set up the platform, the benefits of doing so are well worth it. And with customer support available to assist you along the way, you can feel confident that you'll be able to take full advantage of all that this platform has to offer.

Marketing Specialist

With its intuitive interface, robust ticketing system, knowledge base functionality, and insightful analytics, it empowers organizations to enhance customer satisfaction and streamline their support operations. Despite the need for more integration options, HubSpot Service Hub remains a top choice for businesses seeking to elevate their customer service capabilities.

Engineer

its sometimes difficult to have my ticket rendered due to the Hubspot forms.

My overall experience with HubSpot is that it is a great way to have all client communication details in one spot.

Great tool with plenty of customizations available - have been using it for support tickets for several years now

Being able to establish a knowledge base for your clients and your team, is my personal favorite.

Enrollment Growth

Sometimes it can be hard to find things since there is a lot on there

Guidance Facilitator

There are times that when I received notifications, it will covered up the latest.

All my employee programs are in one convenient spot and are easy to get to.

Marketing Manager

The way it helps provide excellent support and build strong customer relationships.

IT Technician

It helps when looking and analysing growth.

HR Manager

The price is very high compared to other chats.

Homemaker

They were slightly fast with the type of services i wasnt in tge narjet for at the time

Business Development

The ticketing system makes it easy for you to organize and track customer calls, issues, and service requests.

Initial setup is difficult and may require assistance for those not familiar wit similar tools.

realtor

it was used to reserve spots and spaces, and it did the job.

Very useful for managing day to day service

However, it would not allow any exceptions, and it prevented me from using it.

The service was prompt in reaching outcand figuring out what needed

IT Manager

With this product, we have it easy when connecting with our customers.

Customer Success representative

HubSpot Service Hub is the best CRM service we ever used

One of the standout features of HubSpot Service Hub is its ticketing system.

I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform.

The chatbot functionality is also useful – I can customize it to suit my business needs.

Loans manager

The automation system is a point that anyone should notice when using this product: From sending surveys to customers automatically once a ticket is closed, to guiding the same customers through the Chatflows function, with chat automation without us having to be online.

Ticket management -> Being able to assign tickets to random support owners is awesome- Pipeline management ->

Human Resources Generalist

I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively.

The ability to create distinct permission tiers is another feature I appreciate.

Business Development Specialist

The functionality of adding comments by customers is really helpful in being diligent"Feedback Surveys" really helps in getting to understand customer satisfaction and improvements in services needed.

It can be time-consuming for Hubspot data to be imported into other programs.

It's fantastic that you can add tickets and information from other parts of the site.

As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform.

Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy

I have encountered some emails not being delivered, which has affected my email outreach in the past.

Ticketing System

Chat and Chatbot

Setup

Team Collaboration

User Interface

Pricing

Client Support

Business Growth

Large Enterprises

Small Business

Mid-size Business

HubSpot

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Zenvia Customer Cloud helps companies sell more and serve customers better by integrating channels, data, and journeys into a single solution.			

HubSpot Service Hub vs Zenvia Customer Cloud Comparison (2026)

HubSpot Service Hub

Zenvia Customer Cloud

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives