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CXone Mpower vs Salesforce Service Cloud Comparison (2026)
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Good recommendations?

CXone Mpower
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
87pts

Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
82pts
Overview
CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.
Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
Key features
Integrations
Alternatives
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