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Salesforce Service Cloud Logo

Salesforce Service Cloud

4.4
(643)

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Customer Service & Field Service Management Solutions

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(28)

Salesforce Service Cloud Pricing, Features, Reviews and Alternatives

Salesforce Service Cloud FAQs

Q. What type of pricing plans does Salesforce Service Cloud offer?

Salesforce Service Cloud has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Salesforce Service Cloud?

Salesforce Service Cloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Salesforce Service Cloud support?

Salesforce Service Cloud supports the following languages:
Chinese (Traditional), Italian, English, Japanese, Korean, Spanish, German, Thai, Swedish, Chinese (Simplified), French, Dutch, Portuguese

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Q. Does Salesforce Service Cloud support mobile devices?

Salesforce Service Cloud supports the following devices:
Android, iPad, iPhone

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Q. Does Salesforce Service Cloud offer an API?

Yes, Salesforce Service Cloud has an API available for use.

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Q. What other apps does Salesforce Service Cloud integrate with?

Salesforce Service Cloud integrates with the following applications:
Moxie Concierge Email Management, Salesforce Essentials, Talkdesk, Salesforce Marketing Cloud, Quip, NICE CXone, Five9, Vonage Contact Center, Elastic Enterprise Search, InGenius, Natterbox, Workforce Optimization (WFO), CRM Analytics, Salesforce Sales Cloud, LiveOps, Gainsight CS, Helpshift, Salesforce Platform

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Q. What level of support does Salesforce Service Cloud offer?

Salesforce Service Cloud offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

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Salesforce Service Cloud product overview

What is Salesforce Service Cloud?

7 Key Ways Service Cloud Empowers Companies to Deliver Frictionless Service:

Key benefits of using Salesforce Service Cloud

-Increased Customer Satisfaction

-Increased Agent Productivity

-Decreased Support Costs

-Integration to Platform Ecosystem

-Companies can now deliver a full range of self-service options so that customers can
help themselves, which leads to increased Customer Satisfaction and decreased Support Costs.

-By empowering Agents with all of the information they need to resolve customer in a single interface drives increased Agent Productivity.

-The Salesforce platform allows companies customize business processes and leverage the pre-built integrations with the ecosystem of ISV and partner applications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
Live Online
Documentation

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Starting from

49

/user

Per month

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Free trial
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Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Salesforce Service Cloud pricing information

Value for money

4.1

/5

643

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Service Cloud features

Functionality

4.4

/5

643

Total features

201

19 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
API
Customizable Reports
Data Import/Export

Functionality contenders

Salesforce Service Cloud users reviews

Overall Rating

4.4

/5

643

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.2/10
Rating distribution

5

4

3

2

1

356

229

44

12

2

Pros
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Cons
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
Similar to the product that salesforce bought and then killed DESK.com.

Overall rating contenders

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Narendhar R.

Software Developer

Banking, 10,001+ employees

Review source

Overall Rating

Outstanding Customer Service Platform

Reviewed 2 years ago

Transcript

Narendhar R.: Hi, my name is Naren. I'm working as a lead software developer in financial industry. And...

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Matt C.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Service from Salesforce

Reviewed 9 months ago

We have never had issues with support since implementing the service cloud and have freed up time from our CS department.

Pros

Integration to our sales cloud, RingDNA Ease of use and easy tracking of tickets Both Sales and Service now have a better understanding of their customer and both need to ask each other all the time.

Cons

Felt the cost of both Sales and Service cloud does become pricey but you can get both a little cheaper together.

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Krishna L.

Hospital & Health Care, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It's fantastic that it's adaptable and customizable

Reviewed 8 months ago

Use this in my store to run my firm, and it provides a lot of amazing options and friendly customer support as well as an excellent program. Although the pricing structure can be a bit of a challenge to stomach at times, the customization and integration options are practically limitless, so that alleviates my concerns.

Pros

The most appealing aspect of Salesforce Service Cloud to me is how simple it is to use. You don't need any support managing Your Salesforce environment after only a few minutes of training and a few tips. If You don't have the time or inclination to learn how to write difficult code, this tool will allow You to accomplish Your aim in a few of mouse clicks.

Cons

Sales and Service cloud might be expensive, but buying them both at once can save you some money. Unless a former colleague serves as a mentor, it is difficult to learn the ropes.

EG
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Emilio G.

Computer Software, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful and Customizable: A Review of Salesforce Service Cloud

Reviewed 19 days ago

In conclusion, Salesforce Service Cloud is a powerful and customizable customer service software that can help businesses manage customer interactions and improve their customer service operations. While it may be more complex than other options, it offers robust features and reporting capabilities that can help managers track performance and identify areas for improvement. If you're looking for a comprehensive customer service solution, Salesforce Service Cloud is worth considering.

Pros

Salesforce Service Cloud is a customer service software that offers a wide range of features for businesses to manage customer interactions, including case management, knowledge management, and self-service portals. The platform is highly customizable, allowing teams to tailor it to their specific needs and processes. Additionally, Salesforce Service Cloud offers robust reporting and analytics capabilities, which can help managers track performance and identify areas for improvement.

Cons

One potential con of Salesforce Service Cloud is that the platform may be more complex and harder to navigate for new users compared to other customer service software. It may take some time to get familiar with the platform and its features.

HF
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Harry F.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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NOT a good SERVICE TICKETING SYSTEM

Reviewed 3 years ago

very clomzy and not effective.

Pros

its nice in its design. it can properly relate cases to client records

Cons

This software lacks the necessary tools to properly communicate with your customers. Customers can respond to closed tickets without getting notifications. team isn't notified when a new ticket comes in. overall lightening experience is a SLOW moving vehicle, wast's our teams time. the list goes on and on One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us. so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com

TO
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Theresa O.

Outsourcing/Offshoring, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the Best

Reviewed 2 months ago

10 out of 10, this tool is very useful for reporting productivity and csat scores, track and keep everything in place.

Pros

I've been using Salesforce for quite some time now and this really helped me with a lot of things. Reporting and ticketing system. Very easy to use and very essential.

Cons

Nothing much, since SF is improving with updates and fixes bugs and glitches.SF is also not that hard to manage.

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