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Salesforce Service Cloud Logo

Salesforce Service Cloud

4.4
(751)

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Customer Service & Field Service Management Solutions

(30)

Salesforce Service Cloud Pricing, Features, Reviews and Alternatives

Salesforce Service Cloud FAQs

Q. What type of pricing plans does Salesforce Service Cloud offer?

Salesforce Service Cloud has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Salesforce Service Cloud?

Salesforce Service Cloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Salesforce Service Cloud support?

Salesforce Service Cloud supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai


Q. Does Salesforce Service Cloud support mobile devices?

Salesforce Service Cloud supports the following devices:
Android, iPad, iPhone


Q. Does Salesforce Service Cloud offer an API?

Yes, Salesforce Service Cloud has an API available for use.


Q. What other apps does Salesforce Service Cloud integrate with?

Salesforce Service Cloud integrates with the following applications:
Salesforce Starter, Talkdesk, Salesforce Marketing Cloud, Quip, NICE CXone, Five9, Vonage Contact Center, Elastic Enterprise Search, InGenius, Natterbox, Workforce Optimization (WFO), CRM Analytics, Salesforce Sales Cloud, LiveOps, Gainsight CS, Helpshift, Salesforce Platform


Q. What level of support does Salesforce Service Cloud offer?

Salesforce Service Cloud offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Salesforce Service Cloud product overview

What is Salesforce Service Cloud?

7 Key Ways Service Cloud Empowers Companies to Deliver Frictionless Service:

Key benefits of using Salesforce Service Cloud

-Increased Customer Satisfaction

-Increased Agent Productivity

-Decreased Support Costs

-Integration to Platform Ecosystem

-Companies can now deliver a full range of self-service options so that customers can
help themselves, which leads to increased Customer Satisfaction and decreased Support Costs.

-By empowering Agents with all of the information they need to resolve customer in a single interface drives increased Agent Productivity.

-The Salesforce platform allows companies customize business processes and leverage the pre-built integrations with the ecosystem of ISV and partner applications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
Live Online
Documentation

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Starting from

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/user

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Salesforce Service Cloud pricing information

Value for money

4.2

/5

751

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Service Cloud features

Functionality

4.4

/5

751

Total features

198

22 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

Salesforce Service Cloud users reviews

Overall Rating

4.4

/5

751

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.19/10
Rating distribution

5

4

3

2

1

421

261

54

13

2

Pros
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Cons
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
Similar to the product that salesforce bought and then killed DESK.com.

Overall rating contenders

Nk
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Naga kiran C.

Software engineer

Computer Software, 5,001-10,000 employees

Review source

Overall Rating

Salesforce service cloud the life saviour

Reviewed 10 months ago

Transcript

Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side....

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Narendhar R.

Software Developer

Banking, 10,001+ employees

Review source

Overall Rating

Outstanding Customer Service Platform

Reviewed 3 years ago

Transcript

Narendhar R.: Hi, my name is Naren. I'm working as a lead software developer in financial industry. And...

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Romy A.

Staffing and Recruiting, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SalesForce is the best web-based platform to do Sales, BD and Recruiting!

Reviewed 6 years ago

SalesForce is a great tool that will help small to big companies in driving revenue, and helping each company drive results and performance to each client in their business development, recruiting and lead generation efforts in just a short span of time.

Pros

We've been using SalesForce for roughly 3 years now, and it helped us drive great ROIs due to its easy usage in terms of data entry, categorizing each client or candidate, and also the functionality it provides such as mass emails that we can add HTML codes to make it look personalized or targeted, and also the option that let us see if a client or candidate already opened the email we sent. Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.

Cons

What I least like about SalesForce is its downtimes. The only drawback I experience from SalesForce is the time to time down time it causes, but that was just minimal and not often so no harm really made.

AS
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Ami S.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce can work for you as a tech support executive

Reviewed 2 years ago

Really enjoy working with the service. It's easy to manage and integrations are great

Pros

Integrates well into existing Salesforce CRM Very customizable Great reporting tools good email-to-case and web-to-case capabilities

Cons

requires a salesforce administrator since nothing comes out of the box

HF
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Harry F.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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NOT a good SERVICE TICKETING SYSTEM

Reviewed 4 years ago

very clomzy and not effective.

Pros

its nice in its design. it can properly relate cases to client records

Cons

This software lacks the necessary tools to properly communicate with your customers. Customers can respond to closed tickets without getting notifications. team isn't notified when a new ticket comes in. overall lightening experience is a SLOW moving vehicle, wast's our teams time. the list goes on and on One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us. so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com

JA
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Julia A.

Computer Software, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Service Cloud is by far the most customizable

Reviewed 3 months ago
Pros

Salesforce Service Cloud is by far the most customizable solution I have tried.

Cons

It takes a lot longer to configure/set-up because it is so customizable and it's expensive, but ultimately it's worth it being able to do whatever we want to leverage best-in-class partners.

SL
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Shalom L.

Nonprofit Organization Management, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Sales Business brand

Reviewed 3 years ago
Pros

You can manage all your needs according to your company and needs. and mainly it is that all the information is unified together in the same place

Cons

Like all other systems, this is a platform that requires training to really know how to use it and get the most out of it.

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