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Salesforce Service Cloud Pricing, Features, Reviews and Alternatives
Salesforce Service Cloud FAQs
Q. Who are the typical users of Salesforce Service Cloud?
Q. What languages does Salesforce Service Cloud support?
Q. Does Salesforce Service Cloud support mobile devices?
Q. Does Salesforce Service Cloud offer an API?
Q. What other apps does Salesforce Service Cloud integrate with?
Salesforce Service Cloud integrates with the following applications:
Moxie Concierge Email Management, Salesforce Essentials, Talkdesk, Salesforce Marketing Cloud, Quip, NICE CXone, Five9, Vonage Contact Center, Elastic Enterprise Search, InGenius, Natterbox, Workforce Optimization (WFO), CRM Analytics, Salesforce Sales Cloud, LiveOps, Gainsight CS, Helpshift, Salesforce Platform
Salesforce Service Cloud product overview
What is Salesforce Service Cloud?
7 Key Ways Service Cloud Empowers Companies to Deliver Frictionless Service:
Key benefits of using Salesforce Service Cloud
-Increased Agent Productivity
-Decreased Support Costs
-Integration to Platform Ecosystem
-Companies can now deliver a full range of self-service options so that customers can
help themselves, which leads to increased Customer Satisfaction and decreased Support Costs.
-By empowering Agents with all of the information they need to resolve customer in a single interface drives increased Agent Productivity.
-The Salesforce platform allows companies customize business processes and leverage the pre-built integrations with the ecosystem of ISV and partner applications.
Typical customers
Platforms supported
Support options
Training options
Not sure about Salesforce Service Cloud? Compare it with a popular alternative
Salesforce Service Cloud
Starting from
No pricing info
Starting from
49
/user
Per month
Salesforce Service Cloud pricing information
Value for money
4.1
/5
643
Starting from
No pricing info
Pricing options
Value for money contenders
Salesforce Service Cloud features
Functionality
4.4
/5
643
Total features
201
19 categories
Most valued features by users
Functionality contenders
Salesforce Service Cloud users reviews
Overall Rating
4.4
/5
643
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.2/10
356
229
44
12
2
Claire B.
Overall rating contenders
Narendhar R.
Software Developer
Banking, 10,001+ employees
Review source
Transcript
Narendhar R.: Hi, my name is Naren. I'm working as a lead software developer in financial industry. And...
Matt C.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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We have never had issues with support since implementing the service cloud and have freed up time from our CS department.
Integration to our sales cloud, RingDNA Ease of use and easy tracking of tickets Both Sales and Service now have a better understanding of their customer and both need to ask each other all the time.
Felt the cost of both Sales and Service cloud does become pricey but you can get both a little cheaper together.
Krishna L.
Hospital & Health Care, 5,001-10,000 employees
Used weekly for 2+ years
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Use this in my store to run my firm, and it provides a lot of amazing options and friendly customer support as well as an excellent program. Although the pricing structure can be a bit of a challenge to stomach at times, the customization and integration options are practically limitless, so that alleviates my concerns.
The most appealing aspect of Salesforce Service Cloud to me is how simple it is to use. You don't need any support managing Your Salesforce environment after only a few minutes of training and a few tips. If You don't have the time or inclination to learn how to write difficult code, this tool will allow You to accomplish Your aim in a few of mouse clicks.
Sales and Service cloud might be expensive, but buying them both at once can save you some money. Unless a former colleague serves as a mentor, it is difficult to learn the ropes.
Emilio G.
Computer Software, self-employed
Used weekly for 1-2 years
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In conclusion, Salesforce Service Cloud is a powerful and customizable customer service software that can help businesses manage customer interactions and improve their customer service operations. While it may be more complex than other options, it offers robust features and reporting capabilities that can help managers track performance and identify areas for improvement. If you're looking for a comprehensive customer service solution, Salesforce Service Cloud is worth considering.
Salesforce Service Cloud is a customer service software that offers a wide range of features for businesses to manage customer interactions, including case management, knowledge management, and self-service portals. The platform is highly customizable, allowing teams to tailor it to their specific needs and processes. Additionally, Salesforce Service Cloud offers robust reporting and analytics capabilities, which can help managers track performance and identify areas for improvement.
One potential con of Salesforce Service Cloud is that the platform may be more complex and harder to navigate for new users compared to other customer service software. It may take some time to get familiar with the platform and its features.
Harry F.
Computer Networking, 1-10 employees
Used daily for 2+ years
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very clomzy and not effective.
its nice in its design. it can properly relate cases to client records
This software lacks the necessary tools to properly communicate with your customers. Customers can respond to closed tickets without getting notifications. team isn't notified when a new ticket comes in. overall lightening experience is a SLOW moving vehicle, wast's our teams time. the list goes on and on One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us. so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com
Theresa O.
Outsourcing/Offshoring, 51-200 employees
Used daily for 2+ years
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10 out of 10, this tool is very useful for reporting productivity and csat scores, track and keep everything in place.
I've been using Salesforce for quite some time now and this really helped me with a lot of things. Reporting and ticketing system. Very easy to use and very essential.
Nothing much, since SF is improving with updates and fixes bugs and glitches.SF is also not that hard to manage.
Common Salesforce Service Cloud comparisons
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