CXone Mpower vs Twilio

RingEX

CallHippo

Five9

8x8 Work

Genesys Cloud CX

Bird

Compare CXone Mpower and Twilio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Routing

Automated Scheduling

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Blended Call Center

Budgeting/Forecasting

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Campaign Management

Categorization/Grouping

Chat/Messaging

Chatbot

Communication Management

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Service Analytics

Customer Surveys

Customizable Branding

Customizable Forms

Customizable Templates

Dashboard

Drag & Drop

Email Alerts

Email Management

Employee Coaching Tools

Employee Database

Employee Management

Employee Scheduling

Event Triggered Actions

FCC Compliance

Feedback Management

File Transfer

For Call Centers

FTC Compliance

Inbound Call Center

Inbox Management

Interaction Tracking

Intraday Management

Knowledge Base Management

Knowledge Management

Labor Forecasting

Leaderboards

List Management

Live Chat

Macros/Templated Responses

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple Scripts

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Reporting

Real-Time Updates

Recording

Recruitment Management

Reporting & Statistics

CXone Mpower

Linux

Web-based

Windows

Sr. Enterprise Architect

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

Tire Group Staff Assistant

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

Lead Sales Ex Coordinator, SALES EXCELLENCE 

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

Product Support

I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.

Sr Manager Digital transformation

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

Bonobos Customer Service

I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.

Director of Information Systems

NICE allows us to support our customers on multiple channels with great ease and efficiency.

Sales Agent

What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.

Training Supervisor

The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.

SUPPORT 

There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.

Senior Technical Support Expert

What I like most about this software is that, it is very understandable and easy to use.

Manager, Contact Center Platforms and Applications

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

Lead Commercial Excellence Admin            

What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.

IT Infrastructure Specialist

Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.

Call Center Technology Specialist

When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.

Manager -Admissions Operations

The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.

Tech Lead

Easy to use, integrates well with salesforce to manage the customer support.

Representative

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CXone Mpower screenshot: Experience a holistic view of omnichannel call center metrics, with insights for everyone in the contact center. The CXone Dashboard provides seamless aggregation of both real-time and historical cross-domain data.  

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

2-Way Messaging

Audio/Video Conferencing

Automated Attendant

Automated Responses

Call Conferencing

Collaboration Tools

Compliance Management

Data Management

Fax Management

Mass Texting

Message Personalization

Mobile Coupons

Online Voice Transmission

Polls/Voting

Purchasing & Receiving

Reminders

Reporting/Analytics

ROI Tracking

Scheduled Messaging

Scheduled Recording

Shortcodes

SIP Trunking

SMS Messaging

Status Tracking

Text to Speech

Text-to-Win

Third-Party Integrations

Unified Communications

Video Conferencing

Voice Customization

Voice Mail

Voicemail Transcription

VoIP Connection

Workflow Management

Twilio

Product Expert

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

Director of R&D

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

Software Engineer

It just works great and helps businesses communicate effectively and programmatically.

Creative Strategist

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

CXone Mpower vs Twilio Comparison (2026)

CXone Mpower vs Twilio Comparison (2026)

CXone Mpower

Twilio

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives